It has been 2 months 3days I logged my complaint for Macbook at following Service centre as “Crack on the top case and crack on the display Bessel” while registering the complaint they registered as: “Crack on the top case and small line on the display Bessel”. When I asked them that there is crack on display Bessel also they confirmed me that they will correct complaint as “a small line on display Bessel” into “crack on display Bessel”, After that No reply from the apple side, I called at least 20 times, up till now I only called to the apple service centre, not a single call came from apple side, after so many days, they are not able to give status and reason for delay in replacement. Each time they given me no answer, finally when I called to apple service centre two times that day, they said on 2nd-Jun-09 (after 62 days). “Only top case will be replaced and not display Bessel”, and more over they are not confirming that, they had registered the complaint properly as “Crack on the top case and crack on the display Bessel”, this delay and miscommunication is not expected from a company like Apple having International Reputation, after seeing all things happed, why I should not go to the Consumer Court for a product with manufacturing defects and bad after sales services.
My Laptop details as follows
My laptop is under warranty,
MAF no: IMG 1119
Complaint register date: March 15, 2009
Received by Mr. Vijas
Laptop SI no: W88171010P0
Service Centre: Imagine
Ample Technologies (P) Ltd.
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