[Resolved]  Apple Macbook pro — Poor service from Datalogics

The bluetooth on my 1 month old Apple Macbook Pro stopped working suddenly. I took it to the closest istore in Chennai, India, where I had purchased it from, and the technician there asked me to take it an authorized service center and recommended Datalogics, an apple authorized service center.

So called them and got a 1:00 appointment. I landed at Datalogics at 1:00 but was made to wait till 1:30. The technician then cursorily looked at the system and then said that I need to wait. 30 min later a different engineer comes in and I have to start fresh with him. Without looking at the system, his comment was that something inside must have failed and so I should leave my system for "repair". I refused to do that without any logical reason. Called the iStore and told them about the issue I was having.

The technical director of Datalogics was then called in. His comment to the iStore technician was that iStore should not send my type of complaints to him. Took that as an insult and stepped out. No use arguing with them.

I decided to take the unit to another authorized service provider, Ample Technologies, who got me back and running in 15 min time.

Companies like Datalogics should not be made an authorized service provider as they will only spoil Apple's name. The Technical directors name is Mr. V. Diwakar.
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Aug 14, 2020
Complaint marked as Resolved 
 
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Comments

I am completely agreed with Ravi Moorthy. Even I had one bad experience recently.

Datalogics are not solution provider, I think it’s fake.

I have taken my iPod touch 2g to them because of some software failure which is not coming under warranty.

After two days they called me and told like it’s a hardware problem. I have to pay Rs.11, 000 to get a replacement of new 2g iPod touch (also I have to give the old one). Please remember for the same cost you can get the new one outside (even no need to provide old iPod touch 2g).

Please remember one more thing before you go there, they will charge Rs.500 whether the problem s are solved or not. Its include with the useless money laundering comment.

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