[Resolved] Aquaguard Reviva — Filter change

sspoonams

from Haldwani, Uttarakhand

Apr 14, 2011

Address: Nagpur, Maharashtra

I am using Aquaguard Reviva RO water purifier for last one and half yrs. In between there was little problem of membrane but the problem was sorted out by Technician then again its running properly. I have renewed my AMC in March first week. and its filter was to be changed at the time of renewal of AMC but the Technician Ashish told that it not available right now but he will bring next week and get it changed. I trusted him but ten days passed and he didnt came when i called him he always says that filters are not available.

I also talked to MR. Manoj who is stores incharge probably , he told be he will make available in two days not one and half months have passed but i have not got my filters changed.

We are using such unpurified water bacause filters are just exausted. my daughter is suffering from Gastro...whom to complaint ..whom to say ....Company has now got only name ...if they dont have filters for last one and half months ...they should not say they are on number one position.

Its a shame that in this compettitive market they dont have filters ....technician has time to come for payment of AMC but dont have filters.

Name - Poonam Singh

Address - C- 204 , Jayanti Nagari 2, Harihar Nagar, Besa , Nagpur

Mobile - [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

shubhasisghosh

from Morjim, Goa

Jul 3, 2017

how often I have to change the cartridges/candles and the RO filter. Please guide me. The water I am getting now is it pure or not how can I know? there is no indicator as well. My Reviva is now connected with city water line. in that case is RO filter is necessary? if not then this filter can be usable or not? pl guide me.The last servicing done with filter change done almost two years ago. As i think filter durability depend on total water purified, time used and input water quality.
Subhasish
[protected]

Harish GH

from Bengaluru, Karnataka

Jul 11, 2017

Hi,

Why does the filter does not cover under warranty, also really a worst product to use, my filter gone faulty for more than five times, Aquaguard technician simply says problem with the water, where at my Apartment i have four people who are using Aquaguard water filter, seriously fed up with the product.

Regards,
Haramudan G

Arunkumar Tiwari

from Yamunanagar, Haryana

Aug 29, 2017

I have buyed aquaguard of 11000 and after 1 year when servicing man came to change filter that was too costly .Its so bad because if we buy your filter every year of 4500 then it is better to take bottle of bisleri per day

Eureka Forbes Customer Care's response, Aug 30, 2017

Verified Support

Dear Arunkumar,

I'll surely have my service team address your issue. Request you to share your registered contact number/customer ID so that my team can connect with you.

Regards,
Priya

Dhiraj Makhamale

from Mumbai, Maharashtra

Dec 27, 2017

I purchased Dr. Aquaguard Magna model ( without RO). Till date there is no problem with the Aquaguard or with the water quality. Aquaguard service centre continuously call and insists for the filter replacement. In between a person from Aquaguard had visited and inspected the water and confirmed that it not required to change the filters at the moment. Additionally a sales person also advised me that if the water flow stops or experience and bad smell, then only it is time to change the filter. Service centre informed the price of filter 1950/- and pushing to take the annual contract for 3 years. I am unable to understand, whether the filter really needs to be chaged or Aquaguard wants to sell the contract for three years. What is the exact price of filters?

No happy with such a service from Eureka Forbes. If so there is no point I buying these product if consumables are so costly?

Eureka Forbes Customer Care's response, Dec 31, 2017

Verified Support

Dear Dhiraj,

I will surely help you with your concern. Kindly share your registered contact number/customer ID & I’ll get back to you at the earliest.

Regards,
Anita

Subrahmanya Hn

from Bengaluru, Karnataka

Mar 11, 2018

I bought my Aquaguard GEneus on April 2017 and it is still under warranty, and the service LED is blinking, do i get the replacement of candles or filters at free of cost.? since it is under warranty; i hope i need to get.

Subrahmanya Hn's reply, Mar 11, 2018

any concerned from aquaguard, please reply

Eureka Forbes Customer Care's response, Mar 14, 2018

Verified Support

Dear Subrahmanya,

Please share your registered contact number and customer ID here. I'll have my team connect with you as soon as possible to fix the issue in your product.

Regards,
Anita

apshvs

from Gajraula, Uttar Pradesh

Jun 7, 2018

Worst Company Ever in Market.
Maintenance is very expensive.
Don't buy from this company.
Mineral water bottles are cheaper.

Eureka Forbes Customer Care's response, Jun 8, 2018

Verified Support

Dear Customer,

Request you to drop in your registered contact number/customer ID here. I'll have the relevant team get in touch with you for further assistance.

Regards,
Priya