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Eureka Forbes Complaints & Reviews

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Updated: Mar 12, 2025
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Eureka Forbes reviews & complaints(7833)

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S
Sajesh
from Mumbai, Maharashtra
Mar 12, 2025
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Aquaguard AMC

Raised a complaint on 11th May 2024 on accidental purchase of AMC. The complaint number given by Eureka Forbes is CM[protected]. However, even after multiple follow ups the issue is still open. I am getting same standard response of "Within 24 hours, our respective team will get in touch with you. Your concerns have been escalated to the senior team members for prompt action." after every follow up....
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Address: 272 D WARD PISHVIKAR BOLE PISHVIKAR HOSPITAL GANGAVESH KOLHAPUR KOLHAPUR MAHARASHTRA Postal code: 416012

Ref- EFL1230895: AUAGUARD INFINITY MODEL - WATER FLOW STOPPED COMING OUT

PRODUCT 1:
Customer Number: [protected]
Product Name: AQUAGUARD TOTAL INFINITY WP SYSTEM
Product Number: GWPDINFTI00000
Asset Name: 17541702
Customer Name: OSWAL CHIMANLAL KANTILAL
Customer Address: 272 D WARD PISHVIKAR BOLE PISHVIKAR HOSPITAL GANGAVESH KOLHAPUR KOLHAPUR MAHARASHTRA
Postal code: 416012...
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T
Takumari
Jan 21, 2025
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VacMop under warranty not getting service

I am writing to express my frustration regarding the lack of resolution for my service request (CM[protected], which I raised on 9th December 2024 for my VacMop under warranty. While a technician visited and assured me that spare parts would be ordered, there has been no progress since then.

I have repeatedly followed up through various channels, including contacting the technician (who has stopped answering my calls)...
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R
Raghava Reddy Kapu Veera
Jan 21, 2025
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vac n mop

We are actively leveraging all available social media platforms to voice our deep disappointment with the abysmal post-sales support provided by Eureka Forbes. Our candid feedback aims to caution fellow citizens before they decide to purchase any Eureka Forbes product.

Be careful while dealing with the following folks in the company. They are interested only in the sales but provides ZERO support for any other issues.
br...
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Address: registered number: 8121217505 City: Hyderabad, Diamond hills, near Manikonda.

I am writing to express my dissatisfaction with the service I have received since purchasing an Annual Maintenance Contract (AMC) from Eureka Forbes on 10 January 2025. Despite booking a service on the same day, I have not received any response or service as of 20 January 2025.

I have been diligently following up with your customer service team on a daily basis, but my issue remains unresolved. I have been repeatedly assured...
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J
Jesmine Chowdhury
Jan 16, 2025
Feb 12, 2025
This thread was updated on Feb 12, 2025
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Return/ replace product TPG1K91345075669

Website: Eureka forbes

I had recently made a purchase from the eureka forbes website for a filter cartage, I contacted the eureka support before making the purchase and confirmed if the product is compatible to my device post which I had made my purchase but after the technician visited he said the product is not compatible with my device aquaguard jazz RO UV MTDS AC, customer id [protected]. I have requested them to replace the product with the compatible component....
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D
Deepukumar007
from Thiruvalla, Kerala
Jan 11, 2025
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Complaint raised on 26th dec 2024 .not yet resolved

I have raised a complaint on 26 th Dec 2024 regarding my Aquaguard water purifier is not working. Till now the complaint is not resolved. I have sent many call/mails / request to customer care and mail [protected]@eurekaforbes.com..they replied that technician will come with in 24 hrs.. It's almost 15 days .I have not received any calls from any one..is this the way you are giving service to your customers?.

Complaint...
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G
GajenderSingh93
from Washim, Maharashtra
Jan 7, 2025
Jan 10, 2025
This thread was updated on Jan 10, 2025
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no proper installation of water softner. they are not returning it.

I purchased a water softener aws 600 from Eureka Forbes in Washim, Maharashtra on 7/12/2024. The sales order is [protected] and customer code is [protected].However, the product was not installed properly by their team, rendering it unusable. Despite multiple follow-ups requesting either proper installation or a refund, no action has been taken for a month.I have all the mails and proper call recordings with thier customer care team.
br...
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R
raz
from Bengaluru, Karnataka
Jan 5, 2025
Jan 5, 2025
This thread was updated on Jan 5, 2025
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Classic plus booster

Address: Aurangabad

Tired of doing service in every 10-15 days it start doing problem though he changed 1 month before filter kit again,
So third class Machine you had given to ask money every 15 days ??
In warranty period I am struggling broken my trust...
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V
vinay rajauria
from Gurugram, Haryana
Dec 17, 2024
Dec 21, 2024
This thread was updated on Dec 21, 2024
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NOT working aqaugards 7 dec-2024

Address: AAVRAN PLOT NO.178A SECTOR 3 IMT MANESAR GURGAON

We purchased 200 water purifiers from EUREKA ENTERPRISES in Sector 49, Gurgaon, and PVC cards were lost in us, and till now nothing has been done after investigation. COMPLAINT NUMBER CM[protected] and this is on 9th December 2024. OWNERS RAJ PANDAY says that Shiv Mittal will himself do the service, Shiv Mittal says that we do not have any PCV CARD, our AQAGURADS want to be replaced, we are very worried.

REGARDS
VINAY...
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D
DrYas
from Hyderabad, Andhra Pradesh
Dec 13, 2024
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Purchased Online Not Delivered yet

AQUAGUARD DELIGHT NXT
AQUASAVER RO+ UV+ UF
GWPDDLTSR23000

Sales order no :[protected] Sales order Date : 23.11.2024

This is not delivered yet...
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Address: Lower Parel, Mumbai

I renewed the AMC on 24th Nov 24, but no one has visited to install the filters. I raised several complaints, and every time they assure to escalate it for redressal but nothing happens. No one has attended it as yet

They are even refusing to refund the AMC now.

Service request number- CM[protected]
Service request number - CM[protected]...
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V
VivekShSingh
Nov 27, 2024
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Online purchase of UV kit

Aquaguard I-Nova UV Kit, order id KHD1K8B[protected], 09Nov2024, complaint: CM[protected]

There is no action taken for refund complaint....
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R
rajanarayanang
Nov 15, 2024
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Service not provided by eureka

We bought eureka RO last year and got AMC this year March. despite of calling multiple times no one came for service. We need refund of Rs 5699....
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P
paddy.hari
from Pune, Maharashtra
Nov 12, 2024
Nov 24, 2024
This thread was updated on Nov 24, 2024
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WRONG Product Delivered

I have ordered the vacuum cleaner FORBES CORDLESS ZEROBEND Z21WM

Order ID: NGL1K8AH39626900
Product Name: FORBES CORDLESS ZEROBEND Z21WM
Product Number: GVCDFCZB21WM00

BUT I HAVE RECEIVED THE BELOW PRODUCT
Product Name: FORBES CORDLESS ZEROBEND Z21
Product Number: GVCDFCZB210000

Mobile No : [protected]
Mail ID: paddy.[protected]@gmail.com...
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S
shishir chitmulwar
from Pune Metropolitan Area, Maharashtra
Nov 10, 2024
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Water purifier installation delay

Website: eurekaforbes.com

Purchased purifier on 31st Oct but installation pending, This guys are worthless and unresponsive for installation, They just ask you to wait and show the urgency but don’t solve the problem. I am loosing the patience by following up with them, I raised the issue at grievance but they are also not able solve the problem. They have zero control and poor management to give basic service, they have created two service requests saying urgent...
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A
Ashesh11
Nov 9, 2024
Aug 13, 2024
This thread was updated on Aug 13, 2024
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aquaguard ro water purifier reminder complaint

Address: Shipra Sun City Indirapuram Ghaziabad

With REF:
Eureka Forbes Limited
Sales Order No.[protected]
Sales Order Date: 09.08.2024
PO Number: and Date: SO[protected], 09.08.2024

Aquagaurd RO not working and no one listening at Eureka Forbes even after several reminders pathetic service...
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M
MANADA UDAGATTI
Oct 28, 2024
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Servicing issues - amc order no so-101024-369755

Address: Manada Udagatti 1401, Mangalmurti Homes , Above Mahakali Super Market , Near Model College , Khambalpada , Dombivli East , Pincode 421201.

We have renewed our AMC for AMC ORDER NO SO[protected] on 10th Oct 2024.
As per the Eureka Forbes app the visit was due on 11th Oct 24 - Technician Name Rahul Bhardwaj but till date the person is not attended the service.
Today again I have rescheduled the service date to 29th Oct and again the job was alloted to Rahul Bhardwaj. After contacting Rahul Bhardwaj understand he is out of station.
You are requested to kindly...
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S
Shriram Ramdasi
from Mumbai, Maharashtra
Oct 26, 2024
Oct 26, 2024
This thread was updated on Oct 26, 2024
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Pathetic after sales service by Eureka Forbes

I recently renewed AMC of Aquagard Dr. Magna RO + UV water purifier. The technician changed the filters. But the filter started leaking following day. I registered complaint on 191/10/2024. The Eureka forbed technician was supposed to attend the complaint before 24/10/2024. Inspite of repeated calls to the customer care and escalation the technician has not visited till today I. E. 26/10/2024. Eureka Forbes is harassing me only keep on saying...
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S
Sawant Rakesh
from Kalyan, Maharashtra
Oct 24, 2024
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Worst service - purchase amc on 6 oct but still no visit

Address: Titwala

I have purchased AMC online by paying Rs. 4177/- on 6 Oct, 24 for product Aquaguard Enhance RO+UV+MTDS but still Today 24 Oct, 24 no one visited despite of several calls to customer care.
They daily register complaint and gave assurance for resolving issue on high priority but still no one visited.
Even I spoken with service center they stating that Filter KIT stock not available. On 21 oct, 24 I was informed that kit is available...
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