Eureka Forbes Complaints & Reviews

I have raised multiple complaints since Jan 2024, product is not working as it faulty and they euroka forbes guys kept cancelling my complain with no technician visit

The Product is in warranty...

We have purchased AMC online by paying 5300 n since last 10 days no one visited for service nor they gv any response
Gave several call to customer care. Daily they register complaint for service and till date not sended anyone for service

After paying amc amount by online through eureka Forbes app the local dealer did not sending technician to resolve the issue. The dealer says that by paying onilne he will not send the technician immediately and may be it will take 01 month to resolve the issue. Even after repeated complaints also issue not resolved....

My name is Ramesh Yadav and my registered phone number is [protected]. I had purchased the AMC gold plan for aqua guard water filter on 19th April 2024 by paying INR 3824 order no - SO[protected], and since then i have been calling the customer service but everyone said they will arrange service within 24 hours but till date no updates.

The Eureka forbes app is also pathetic as the customer service agents are, fakae promises,...

I paid Rs 599 for one time maintenance of our water purifier on Feb 18, 2024.

I followed up with few calls to send in the representative, I was assured in all calls that someone will visit shortly.

However, no one visited so far after so many days.

It is really a disgusting service on your part, I demand immediate solution to my problem....

I wanted to share this harrowing experience I am having with Eureka Forbes Ltd aquaguard water purifiers.

I recently requested for a service of my water purifier and change of filter candles as they were due by calling the customer care of Eureka Forbes. As usual they made me opt for an AMC plan for faster and better service. I went ahead and subscribed for the GOLD AMC they were offering.

Post this I first raised...

I am writing to bring to your immediate attention an issue with my water purifier tap and the unsatisfactory service experience I have encountered.

Despite being covered under the Annual Maintenance Contract (AMC), my water purifier tap has ceased to function properly. Despite multiple complaints, the service person assigned to address this issue has not taken the necessary steps to replace the tap as per the terms of the contract.br...

I bought aquaguard water purifier 5 yrs back on 2017. now am hving live AMC worth4, 499. valid till dec 24. i raised service request in december 23 after putting AMC, they made me waited 3 months for replacement of motor. now again PCB board problem in purifier. on 15 april24 i raised service request but it still didnt resolved. they even took any further action to solve issue.
everytime they r giving poor service. it making me so frustration .

Hello, we have an active AMC on our RO+ UV filter (cust id: [protected]). The AMC was renewed recently. About one and a half weeks back the water filter stoppped working, so we raised a complaint with Eureka forbes customer care (complaint id: CM[protected]. A technician visited but was unable to resolve the issue. Customer care repeatedly says thet a technician will visit us but now almost 2 weeks since we raised this issue, it has not been resolved with no clarity from the company or customer care.

We are seriously considering legal options given the non performance of AMC and that we have almost 2 more years to go in the AMC.
Requesting company management to pls refund AMC value for remainder of the AMC.

We bought a new Aquaguard RO water purifier (11 february 2024), upon installation, we observed that the water flow from the tap was very slow.
We raised the request on 20th feb 2024 (Service Request no.
CM[protected], and soon we came to know, that the tap needed to be changed. The technician assured me that he would return with the new tap which he didnt, soon he stopped picking our calls, he gave us office number as...

I have booked a slot for the servicing of my RO filter on 13 Apr 2024 through a toll free number. I recd a call from your technician the same day who promised me that the complaint would be resorted in next 72 hrs, however, despite my several calls i just got a false assurance. mobile number of the technincian is as follows -
[protected]
Keeping your poor services in mind I am forced to discontinue the services of your product and at the same time I will not recommend the same to any one in future.
regards
col SK Singh
[protected]

I have raised a service request through app of euraka Forbes for a technician visit. Although the service was accepted but there has been no update or visit. Eureka Forbes office... Kalyani Nadia branch...

The Water Purifier has not been working for more than 45 days. The product is under AMC.
After multiple complaints through phone and emails. No proper resolution was provided by the company's customer care and service provider.
When I last spoke to a customer care person (Sushmita) today. Her words" We can not provide any resolution, you have to wait and adjust at your end"
Please review my calls with customer care...

Its been more than a week i have been asking eureka fobes to repair the purifier as it has an issue with water leakage but no one is coming to repair. This is second time i am facing this issue the came last time but didn’t fixed it. But this time they are not even acknowledging the complaint. I have been asking them to solve this issue but they are not responding. I would request to kindly help in this matter.

Service request:...

My experience with Eureka Forbes over the last 24 hours has been an absolute annoyance. Have been dealing with a bunch o[censored]nadulterated idiots from some outsourced contact centre who neither have the basic courtesy to recognise a customer nor have an understanding of what the customer is complaining about.  They also have the audacity to say that they cannot escalate a complaint having failed in their commitments 4 times over in...

Dear sir/madam

I am using aquaguard water purifier in my home, If any issue happened in warranty period, will inform to customer care. Then engineer will come from nearby authorised service center to rectify the issue. Last year warranty expired. Authorized service person called me for long days for renewal AMC. I skipped for some days because AMC amount 9500/- was high, i told to negotiate. After some days he called me to...

I am writing to express my dissatisfaction with the Eureka Forbes RO Membrane system that i purchased recently . Despite being in use for only two months, RO Membrane has already become chocked, which is causing significant inconvenience.
I also purchased AMC technician visited but no response from their side already 6 days passed. Replace with new RO Membrane otherwise give my AMC money....

We have an Eureka Forbes RO at our residence in Ahmedabad. We were advised by the local service provider of Eureka forbes in Godrej Garden city Ahmedabad (Sameer) to opt for an CMC for 2 years on 15th May 2022 in which the membrane filter kit along with services will be provided free of cost. We did the same and service team changed the filter on 3rd April 2023 during their routine service visit. Now again we are facing an issue regarding...

Hi CEO Eureka Forbes,

Complaint number - CM[protected]

Customer ID - [protected]

I have purchased AMC through the APP for my Aqua Guard Pro+ RO+UV+TDS Regulator water purifier for three years from 25th Feb 2024 to 24th February 2027.

As per the Local Technician Product is an absolute, no spare, no filter replacement, and no technical support and asked me to contact customer...

Hi,
I Purchased an Aquaguared on 23 rd March, and the product got delivered on 26/03/24. After that, we are waiting for the installation technician and there is nor response from the sales guy who took the order Mr Jayaprakash ( +[protected] and his manager Mr Thiru Siva (+[protected] response was also pathetic.
THis is my first purchase with Eureka Forbes and I never expected such irresponsible behaviour from the...