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Eureka Forbes Complaints & Reviews

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Updated: Mar 31, 2025

Complaints 7841

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Good! Eureka Forbes values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Eureka Forbes step up their efforts to fully resolve all complaints 👍

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Eureka Forbes Water purifier - AMC and Service Issue

Eureka Forbes reviews & complaints(7841)

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Website: www.eurekaforbes.com

Hi
Even though my friend recommended not to buy Aquaguard as they will take a month for any kind of service, still i bought it and now I regret.

I am waiting for the installation of the product since I bought and no updates what so ever. No one assigned & nothing scheduled.

I called them several times, but nothing changed.

Service Request no :CM[protected]...

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Raised a complaint on 11th May 2024 on accidental purchase of AMC. The complaint number given by Eureka Forbes is CM[protected]. However, even after multiple follow ups the issue is still open. I am getting same standard response of "Within 24 hours, our respective team will get in touch with you. Your concerns have been escalated to the senior team members for prompt action." after every follow up....

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Address: 272 D WARD PISHVIKAR BOLE PISHVIKAR HOSPITAL GANGAVESH KOLHAPUR KOLHAPUR MAHARASHTRA Postal code: 416012

Ref- EFL1230895: AUAGUARD INFINITY MODEL - WATER FLOW STOPPED COMING OUT

PRODUCT 1:
Customer Number: [protected]
Product Name: AQUAGUARD TOTAL INFINITY WP SYSTEM
Product Number: GWPDINFTI00000
Asset Name: 17541702
Customer Name: OSWAL CHIMANLAL KANTILAL
Customer Address: 272 D WARD PISHVIKAR BOLE PISHVIKAR HOSPITAL GANGAVESH KOLHAPUR KOLHAPUR MAHARASHTRA
Postal code: 416012...

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I am writing to express my frustration regarding the lack of resolution for my service request (CM[protected], which I raised on 9th December 2024 for my VacMop under warranty. While a technician visited and assured me that spare parts would be ordered, there has been no progress since then.

I have repeatedly followed up through various channels, including contacting the technician (who has stopped answering my calls)...

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We are actively leveraging all available social media platforms to voice our deep disappointment with the abysmal post-sales support provided by Eureka Forbes. Our candid feedback aims to caution fellow citizens before they decide to purchase any Eureka Forbes product.

Be careful while dealing with the following folks in the company. They are interested only in the sales but provides ZERO support for any other issues.
br...

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Address: registered number: 8121217505 City: Hyderabad, Diamond hills, near Manikonda.

I am writing to express my dissatisfaction with the service I have received since purchasing an Annual Maintenance Contract (AMC) from Eureka Forbes on 10 January 2025. Despite booking a service on the same day, I have not received any response or service as of 20 January 2025.

I have been diligently following up with your customer service team on a daily basis, but my issue remains unresolved. I have been repeatedly assured...

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Website: Eureka forbes

I had recently made a purchase from the eureka forbes website for a filter cartage, I contacted the eureka support before making the purchase and confirmed if the product is compatible to my device post which I had made my purchase but after the technician visited he said the product is not compatible with my device aquaguard jazz RO UV MTDS AC, customer id [protected]. I have requested them to replace the product with the compatible component....

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I have raised a complaint on 26 th Dec 2024 regarding my Aquaguard water purifier is not working. Till now the complaint is not resolved. I have sent many call/mails / request to customer care and mail [protected]@eurekaforbes.com..they replied that technician will come with in 24 hrs.. It's almost 15 days .I have not received any calls from any one..is this the way you are giving service to your customers?.

Complaint...

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I purchased a water softener aws 600 from Eureka Forbes in Washim, Maharashtra on 7/12/2024. The sales order is [protected] and customer code is [protected].However, the product was not installed properly by their team, rendering it unusable. Despite multiple follow-ups requesting either proper installation or a refund, no action has been taken for a month.I have all the mails and proper call recordings with thier customer care team.
br...

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Address: Aurangabad

Tired of doing service in every 10-15 days it start doing problem though he changed 1 month before filter kit again,
So third class Machine you had given to ask money every 15 days ??
In warranty period I am struggling broken my trust...

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Address: AAVRAN PLOT NO.178A SECTOR 3 IMT MANESAR GURGAON

We purchased 200 water purifiers from EUREKA ENTERPRISES in Sector 49, Gurgaon, and PVC cards were lost in us, and till now nothing has been done after investigation. COMPLAINT NUMBER CM[protected] and this is on 9th December 2024. OWNERS RAJ PANDAY says that Shiv Mittal will himself do the service, Shiv Mittal says that we do not have any PCV CARD, our AQAGURADS want to be replaced, we are very worried.

REGARDS
VINAY...

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AQUAGUARD DELIGHT NXT
AQUASAVER RO+ UV+ UF
GWPDDLTSR23000

Sales order no :[protected] Sales order Date : 23.11.2024

This is not delivered yet...

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Address: Nagpur

The Robotic Vaccum purchased 3 days back the mopping does not seem to function and the water quantity levels dont seem to work. Also few other features dont seem to work as prescribed like Restricted Area in the Map.

After raising complaints no one seems to respond and cancel the complaints from backend.

Service Center guys says Demo person should resolve this if he has not given detailed demo u need to reach...

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Address: Bangalore

I am totally frustrated and mentally upset.

I am horrified at the service quality. They are extremely lax at their attitude and frankly don't care a damn for customers.

Reputed company and had trust on Eureka Forbes, but disappointed

I am a customer for past 17 years and wanted to go for new model, but struggling

# of days customer waiting for Eureka Forbes action :
[protected][protected][protected]br...

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I have purchased order number #GKF1K8BJ85690365: Aquaguard Delight NXT RO+UV+UF+MC Aquasaver water purifier on[protected] but I haven't received the water purifier yet.
I have made several complaints but there is no resolution.
I have applied for refund but till date I have not received any update on the status of my refund process. I keep getting answer from the online customer support that they have transferred my case...

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Hello,

I had called customer care for an enquiry for filter change, and they succeed to hand me over and gold plan AMC mentioned same day I will get service with reference number CM[protected]and after 2 days I took many follow ups and there is no sign of getting service and customer care representative telling there is no option to cancel AMC and get refund back.

Eureka Forbes is getting worst day by day...

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Address: Lower Parel, Mumbai

I renewed the AMC on 24th Nov 24, but no one has visited to install the filters. I raised several complaints, and every time they assure to escalate it for redressal but nothing happens. No one has attended it as yet

They are even refusing to refund the AMC now.

Service request number- CM[protected]
Service request number - CM[protected]...

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Address: Nizampura

CM

CM[protected]

Dear Eureka Forbes Team,

I am writing this email out of frustration and deep concern regarding the state of our RO system, which is under your CMC contract valid until June 2025. Despite repeated follow-ups, it took considerable effort to get a technician to visit our home today.

As a loyal customer, we have always trusted Eureka Forbes, handing over our...

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Aquaguard I-Nova UV Kit, order id KHD1K8B[protected], 09Nov2024, complaint: CM[protected]

There is no action taken for refund complaint....

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I raised a complaint with Aquaguard on 18th November. Our machine is not working. The technician assigned told us that the area that we live in is not under his team and told us that he will re-assign it to a different team which is related to our area. It has been 5 days since then and no one has been assigned. I have called the customer care, emailed them, whatsapped them more than 15 times now and every time they say that my issue will...

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Recent comments

SAME HERE.

I would say stay away from them.