Eureka Forbes Complaints & Reviews

I have purchased a RO Elegant water purifier in Jan.'09.Since then this M/C is not able to run continuously for even a fortnight and giving troubles for the problems of either adopter,TDS Candle or moptor burning etc. as a result my above referred m/c got futile.
It is therefore requested for proper repairing/maintainance or the replacement of new set.Complaint for non-functioning has given several times to the supplier M/S Manna Electronics,Ghatsila,Service Centre at Jamshedpur to Mr.Sudipto Das,Sales/Marketing & Service Representative Mr. Ajay Singh at JSR and Mr.Sanjay Singh at Ranchi and the Area Manager Shri Pandey at Ranchi but still the referred m/c has non-attended for its rectification.
As I am facing regular trouble and tremendous difficulty for the services,attention may pl.be drawn seriously for proper cure of either this machine or suitable replacement with new set.Your early and prompt action will surely be helpful to me.
Regards,
Manaoj Kumar Ojha
Mob.[protected]
email- [protected]@rediffmail.com
Address-STAQ-3,Moubhandar,Ghatsila

I have installed one new RO Protect plus aquaguard water purifier on 4th June,2010.The unit is not functioning since june 30th morning.My complint no is [protected]. My customer no is [protected]. Even after 36 hrs , no service person has turned up to rectify the fault. as a result, I have to buy mineral water from the market.There is a wedding ceremony at my residence, which has caused greater woes.
Pl. help.My apartment is at Kolkata.
B.K.Chakravorty.

We had canceled our order (19th Feb 2010) for Reviva Ro because of delay in the commitment provided at the time of booking and registered the same to customer care department also we had informed the agent on his mobile who was taking care of the order, after 20 days he claimed the we had received the product and not returning to company. Which is not true. When we had canceled the order around 20 days back how can we receive the machine.


Attaching the copy of emails for reference.

Dear Mr. Sachin Malvankar
(Br. Manager)
For Eureka Forbes Ltd,
A-48, Virwani Industrial Estate
Off Western Express Highway
Goregoan (E) Mumbai
Tel: 67611800/01/02.





Kindly note we had requested Mr. Umesh Pal to cancel our booking/order on 17th of Feb`2010, as he failed to full fill his commitment given at time of booking (Installation by 16th Feb) maximum.

He had conveyed that he will try to do cancellation, after wards they was no communication between us. (Company/Party)

We had tried his mobile no. repeatedly to confirm that whether he had canceled our booking/order or not, but there was no response from his or Eureka side.

Then we had booked the complaint in customer care (Call Center Complaint No.[protected] for your kind reference. Same time we had registered the complaint on your website.

After a week (23rd Feb` 2010) he had called up stating the machine will get delivered by 1st week of March.

We were surprised to know the status from him as we had already done the cancellation, we had conveyed the same to Mr. Umesh and the procedure what we had followed for cancellation. (Website,call center and cheque stop payment)

Then again there was no contact from Mr. Umesh nor from the company. Around 1st week of March we got call from Mr. Umesh that your machine is ready for delivery, again we had asked him not to deliver the machine as we had already done the cancellation of order as well as we had stopped the cheque. Then again there was no response.

Suddenly one day he called us and ask for the fitting for the machine, then again the same exercise repeated we said no and ask him not call us in future.

Then surprisingly one day he visited our house with some other guy with him (No identity card was there), stating if you had canceled the order then please return my machine.

We were in shock/surprised which machine he is asking for, as we had not received any machine from the company, then after an argument we had requested him to leave.

Again next morning he came with some other guy with same concern, then keeping his concern in mind we had attend him and asked to check the copy of receiving where machine was delivered. Then he replied there is no receiving and any of such evidence related document for the delivery receipt.

That time we realized his actual intention that he is making a fool o[censored]s and trying to put blame on us.


Same day we had contacted the no. provided on the website to get in touch with some senior person to handle this matter/situation as Mr. Umesh has started practice of calling and coming to our residence again and again for same thing which had not happened.

We had tried the number provided on the website and we had a word with some female (Ms. Anu not remember the exact name), we had told the whole matter to her, then she had helped us with no. of Mr. Manoj, that he is the right person to talk to in this regard, from that day Mr. Manoj is taking care of the issue personally and he is well aware of the whole story.


After his last email there was no contact from any person related from Eureka in this regard. We are really thankful to him.


We are associated with Eureka from many years and still have respect for the company, but these kind of people spoil the reputation of company as well as the trust which a consumer has in name/brand. We had never ever imagined that placing an order in Eureka will lead to so much harassment and problems.


Request you to understand and discuss the whole matter with Mr. Manoj (Head Service Mumbai).




Pls confirm your understanding on same and confirm receipt on email.


Thanks & Regards,

S.Mittal
+91-[protected]

Flat No. A-601, Aster Wing,
Evershine Building,
Veera Desia Road,
Mumbai 400053.




On Wed, Jun 30, 2010 at 4:49 PM, Sumit Mittal <mittal.[protected]@gmail.com> wrote:

Dear Mr. Sachin,


Kindly check the below for your reference.


Regards,
Sumit Mittal
+91-[protected]

[protected] Forwarded message[protected]
From: Manoj Mishra <mishra.[protected]@eurekaforbes.co.in>
Date: Fri, Apr 2, 2010 at 3:41 PM
Subject: RE: Harassment!! (Complaint No.[protected]Order form No.[protected]
To: Sumit Mittal <mittal.[protected]@gmail.com>
Cc: [protected]@eurekaforbes.com, "VISHWANATH B." <[protected]@eurekaforbes.co.in>, Prakash Keswani <prakash.[protected]@eurekaforbes.co.in>, [protected]@eurekaforbes.co.in


Dear Mr Sumit



On the outset I would like to assure you that we have very high regards and respect for you and your family



Your complaint will be resolved on top priority by my colleagues and superiors Mr Viswanath and Mr Prakash Keswani



You will hear from them shortly



Best regards





Manoj Mishra

Head service Mumbai







From: Sumit Mittal [mailto:mittal.[protected]@gmail.com]
Sent: Thursday, April 01, 2010 6:56 PM
To: mishra.[protected]@eurekaforbes.co.in; [protected]@eurekaforbes.com
Subject: Harassment!! (Complaint No.[protected]Order form No.[protected]



Dear Mr. Manoj,


As you are aware of all story, my only hope is you and Company Responsible Management.


Am still getting unnecessary calls from your sales department, despite repeated request many times earlier not to harass me and my family by calling and using harsh language.


As you aware i was fed up with all this non sense and supposed to register my complaint to Police Department also in this regard. But you had ensured me that the problem will get resolved with a prior note, as you will look into this matter personally. Only that is the reason i had not gone through any other process.


But still there is no conclusion to the problem, which is ridiculous and totally unacceptable.


Request you to ask someone who is concern about customer respect and security, to take care of this issue on a serious note and resolve the same on top priority.


DID I MAKE A MISTAKE BY GIVING PURCHASE REQUEST TO EUREKA FORBES FOR A WATER PURIFIER?????




Thanks, Sumit Mittal

+91-[protected]










On Tue, Mar 23, 2010 at 6:54 PM, Manoj Mishra <mishra.[protected]@eurekaforbes.co.in> wrote:

Dear Mr Viswanath



Please refer our discussion in the morning , kindly get connected to our Customer Mr Sumit Mittal on [protected]



Kindly intervene and resolve his issue



Regards



Manoj



Cc: Dear Mr Sumit => please note the mobile no : [protected] of Mr Viswanath , who is the Sales Head , you may get in touch with him in case of any difficulty

...................................................................................⇄

Thank You!!!

Dear Sumit Mittal,
Your details have been sent successfully to the customer service department.
Following are the Contact / Feedback details:
Name: Sumit Mittal
Email: mittal.[protected]@gmail.com
Address: A-601, Aster Wing, Evershine Park, Veera Desai Road, Andheri West.
City: Mumbai
State: Maharastra
Tel. No.: -
Mobile: 91-[protected]
Comments: I have ordered for Aquaguard Total Reviva, on 12th of Feb but still not received the delivery and the there is no update given from eureka side. And after several reminders also there was no proper update or information is provided, then i asked for my cheque to be returned, then also there is no update in same regard, now i had no other option left to cancel my cheque, request you take immediate action on same and resolve the issue.
Regards,
Customer Service Team
Eureka Forbes Limited
www.eurekaforbes.com

The water purifier is not working completely. It is down from past 6 days. I have been placing the complaint from past 5 days and today I have placed a complaint thrice and have no received no committed response. The Eureka Forbes people are not responsive and are not committed.Drinking water in my area is not upto the standards so, I necessarily need water purifier. Since, the water purifier is not working I had to buy drinking and have spent 1200 on the water since last week. This is not an accepted way of treating customers by Eureka Forbes and would recommend all to keep this in mind and take a decision while buying a water purifier from Eureka Forbes.

After four days of purchasing a water purifier from Metro Junction (Big bazar) purifier is yet not installed & yet no one comes for the demostration , After repeted complainting abt the same the big bazar service employee & even Eureka forbes customer care didnt give any proper answer ... may times not receiving phones . My wife is not well & doctor sujjest us to use purified water for drinking purpose.we are just upset due to the service factor.

I had purchased one Aquaguard model from Dehradun dealer in Mar 2006 .Then i moved to bangalore and took the AMC for two years whose validity is till Dec 2010. As I have shifted my I nova aquagauard to rohtak at mentioned address
HN 174/8 , Shiva Ji colony , Rohtak ,Haryana
The dealer in rohtak (Vandan Enterprises , [protected] (shailesh jain) is asking for mail from company regarding same .
I have contacted Delhi call centre ,Faridabad call centre,Faridabad office ,Delhi office ,Panipat office .........but still no result . i have got frustrated and really don't know what to do .
Pls help me in getting my AMC services for which I had already paid . My details are as
Customer ID - [protected]
Contract no = 16269407

Pls provide the solution .

I had purchased Aqua Guard (Sensa Model) two months back in Patna. Two days after its installation there was a problem of overflowing. I lodged a complaint in local service centre which was attended after a week after three reminders.The next day another problem started.Water in the tank was not being stored and the machine had stopped working. Again I lodged a complaint and similarly after two or three reminders the mechanic came and did the needful. But very next day there was again a problem of overflowing and still it is continuing.I feel that I have done a great mistake by purchasing Eureka Forbes product.

I had the worst experience in my life that such a big name giving such a poor service.
I suggest every reader "NEVER PURCHASE EUREKA FORBES products."

[protected]@gmail.com

Sir/Madam
My water filter is leaking & hence out of order for the last three months. I have a three years comprehensive AMC with the company EUREKA FORBES for the said filter. The company is not attending to this problem. They are not attending the telephone calls also.

I & my family is facing severe health problems due to this . The company is absolutely indifferent to the problem.The service representatives have a callous & lackasaidal attitude towards their customers.

Please help me in this regard
Regards
Anjan Kumar Deb
Mobile: [protected]

WHILE HANDING OVER THE CHEQUE ON 5/6/2010 FOR AQUAGUARD CLASSIC WATERFILTER I REQUESTED FOR TWO ADDITIONAL FILTERS (FOR IRON AND SEDIMENT) TO BE INSTALLED ALONGWITH THE MAIN UNIT.THE SALES EXECUTIVE SAID HE WOULD PERSONALLY TAKE CARE OF EVERYTHING AND ARRANGE FOR THE INSTALLATION. ON RECEIPT O[censored]NIT ON 8/06/2010 ,I INFORMED THE SALESEXECUTIVE TO ARRANGE FOR THE INSTALLATION WITH THE ADDITONAL FILTERS AT 4PM ON 9/06/2010 . AT 4PM ON 9/06/2010 MY WIFE AND I RETURNED FROM OFFICE EARLY AND WAITED FOR THE SALES EXECUTIVE WITH THE INSTALLATION PERSONNEL.BUT NOBODY TURNED UP.AFTER A NUMBER OF CALLS THE SEVICE ENGINEER CAME ON THE LINE ASSURED THE INSTALLATI0N WOULD BE DONE ON 10/06/2010.TODAY MORNING(10/06/2010)I HAD TO REPEAT ALL MY REQUIREMENTS TO THE SEVICE ENGINEER.HE HAS INFORMED ME HE HAS TO GET THE IRON FILTER FROM POONAMELLE AND WOULD COME COME BY 12.30 PM.IT IS NOW 11.40 AM.MY WIFE AND I HAVE TAKEN LEAVE AND WAITING.WE NEVER EXPECTED SUCH UNPROFESSIONAL SERVICE FROM EUREKA FORBES.-------LAL KUMAR--D22,RK FLATS NO.1 JEEVANANDAM ST. KK NAGAR WEST CHENNAI[protected]MOBILE---[protected]----CUSTOMER ID NO.[protected]

I PURCHASE AQUASURE ELEGENT ARO 5 LTR STORE CAPACITY ON[protected], WHEN COMPLAINT ON SERVICE CENTER BARODA REPAIRS AND RUNNING FOR 01 OR 02 MONTH AND COMPLITED 11 MONTH OF BUT ONE MONTH PANDING OF WARANTEE BUT SERVICE CENTER NOT RESPOSE OF ABOVE DEFECTIVE PRODUCT, SO PLEASE DO THE NEEDFULL & OBLIGE.


DINESH PATEL

The Franchise in Haldwani is not supporting the right support required for a co. like you.I had brought this 3 years back but despite repeated calling them these people are not working and providing any support. My water purifire has been not workimg since the last few days so i had gone and complained to the franchises in Haldwani but these people have not provideed any action or any replacement we have to thiink now as to change it or buy a new one........... v

Sir,
About 4 months back,your technician on his visit to service the water purifier (RO) in my home said that the service contract(or the warranty or guarantee extension period,I don't know what exactly it is) had expired and collected from me around Rs.4000/- for renewing the same.But checking my records later,I found that one such contract was already live upto 10 months or more.I asked your service office at Ayyanthole(Thrissur) many times to return my money unneccessarily collected from me. But they haven't done so till this date.Sir,I have been using some Eureka Forbes product for the last 15 years.Has the company lost ethics?And customer justice?
I am planning to move court if I am not getting justice from you.I had waited long four months because of my faith in your company.
Request you to kindly look into the matter and do the needful.
Thanking you,
Yours faithfully,
M.Soman,
Karthikadeepam,902,
Maya Heights,Patturakkal,
Thrissur-680 022.
Ph:[protected]Res)
Mob:[protected]

I am possessing Acquaguard Classic Water Purifier. We are under AMC. Water is not coming out of the faucet. Called up helpline centre 4 days back. Every time they give a complaint number and say that it will be attended shortly. This is the second time that they have failed to respond. my customer care number is [protected] and complt number is 5831. i was given the service managers number Mr.Sharma but he has conveniently switched the number off. Can this company's worthlessness be exposed.

Dear Sir,
I have purchased an Aquaguard “Classic” water purifier on 19/10/08
from SHREYA ENTERPRISE . After one year one representative from your
Service Centre located at Chuanpur , Murshidabad, contacted me and collected
AMC.
As per contract they are to perform their duties i.e. servicing the water
purifier twice in a year .
But it is sorry to say that they did not turn up without several time intimation.
It may be mentioned here that they were attended at my residence for servicing
on 01/05/10 , but till date they did not turn up.
In this regard you are requested to look into the matter and make an arrangement
so that I can get your service properly.
Thanking you .
Yours faithfully
Sumanta Saha
Address of Service Centre
48, Sriniketan, Chuanpur, Mob: [protected]
Chaltia
P.O.: Berhampur
Dist: Murshidabad
State: W.B
Ph.No.:[protected]

As per my service contract my aquaguard model ST 2000 first service due
on[protected].i have informed euro helpline on 26-5 2010 and registered as
per request no.[protected].my cust.no-[protected].In spite of so many
calls from my side to the helpline no action taken till date.Hence i request
the concered authoraties to look into this matter and do the needful at the
earliest.
look forward for your favourable reply.
Thanking you,
JACOB PANAKAL.

On 02nd June I noticed that purifier was not functioning properly I immediately informed your Ranchi Office through phone[protected] and also through an agent Mr. Amit ([protected]) and was informed that the defect will be rectified but no one gave attention to the complaint till 03rd. When I followed up, I was informed that persons are busy in closing operations. Now is that an excuse for service personnel ? Since this kind of negligent attitude has happened earlier, I request you to look into operations of this office. If they cannot attend to service then let them not commit to it.

What is this? Are you joking with customer? Further how much time is required to attend to a complaint and its rectification? Who is responsible and what action you are taken against such ir-resposibility?

Kindly prevail upon the staff and prevent what could be a very bad experience.

SAMRAT MUKHERJEE

Dear Sir,
With reference to the above, i would like to bring to your notice that, i have purchased a Aquaguard Gold Nova on 24/06/09 from one of franchisee of Eureka Forbes Ltd -Khushi Enterprise at North Lakhimpur, Assam.
Detail of the product is as follows:-
Code: AGGOLDG
BCode: 12229
SL No.: 2012382
There was 2(two) free service in a year. I have not yet received any service after repeated reminders/request. At last after 11 months a service person visited me last week, but he asked me to purchase a new candle or the water filter cartridge which is now not giving proper result.
Please note that, the cartrigde is damaged because the machine has not received proper service in time. The 1st service should be before 6 or 7 months. I have request/ informed them so many times but there was no action taken from the service team. And at last, after 11 months, they asked me to change the candle/cartridge with my cost which is totally inappropriate and unethical.
I would hereby urge Eureka Forbes Ltd. to take appropriate action and to replace the candle/ cartridge free of cost please. Now the machine is at Guwahati.
Awaiting for your reply and action please.

Your's truely

Bhaskar Jyoti Phukan
Guwahati
+91 [protected]

COMPLAINT

I had a 1 year service contract on 25.2.09 (CONTRACT RECEIPT No. 1615232) and expired on 24.2.10 for servicing (including the material replacement) for Eureka forbes-Aquagaurd- Classic model. Your people did the service only on 9.9.09 (after six months). But, the final service on 24.2.10 was not done and no one had visited us.

As it is an health related matter, again, yesterday (30.5.10), we have got 1 year service contract by paying Rs.[protected]/- for material + 245/- for service) ( CONTRACT RECEIPT NO.[protected] .

I have few concerns and the same are as under…...

1) How come Rs.950-00 is charged now against CLASSIC model where it is mentieond as Rs.900-00 in the rear side of the contract receipt for this model?

2) Aquagaurd people were supposed to do the servicing in my last contract on 24.2.10 which was expired and not done. What will you do for that?

3) Will you add left out service in the new service contract? so that, there is a justice.
4. Otherwise, will you refund the part of the money in the new contract against the old pending service job?
5) How do you solve this problem?

I want solution for this. Please confirm. I am waiting for your immediate reply. Also, please intimeate me the email ID of your manager. so that I would like to communicate on this matter and get the justice.

Regards
O.S.Rao, [protected]

Hi,

I bought a Eureka Forbes water purifier (AQUASURE - CRYSTAL) from DASS store at Aundh. I got the delivery immediately and then after a couple of follow ups, the EUREKA FORBES person came to install the purifier. He did the installation and asked me to keep water running from the unit for 15 minutes. I did that. After that the water which comes out of the unit has a foul taste; so I logged a complaint with the call center and the technician came in. He said he has to flush the system and did something; and then said let water be running from the unit for sometime. I did it again and kept water running from the instrument for 15 minutes. Still I get the same foul taste (it tastes like plastic) from the water. Now he asked me to call him in case of a problem. I am not sure how many times would I have to call someone even after paying the purchase amount in entirity and having a 1 year warranty on the instument? Also the person who installed the water purifier was too smart and has sold me a company made cover for Rs. 180 without giving any receipt and a water pipe for Rs. 40, again without a company receipt. I need some help here. Thanks.

Dear,
Sir I have purchase your product Aquaguard total RO reviva on 26.06.2009 with order form cum reciepet No.[protected]. My Eurohelpline Customer No.[protected] .
The company also provides four service checkups free for one year with the purchase of product . But up to now 27.05.2010 about 11 month only two service checkups free has been given to me and it is also not carried on perfect date and tome due to which my Aquaguard is not working properly and when I call your Service technician he says me to pay the extended service plan charge.I think the fault may occur due to his poor service then why I will punished. The behaviour of your service technician Mr.Shambhu paul is too rude .
Therefor I request you to take proper action so that we can recive better service and also replace my Aquaguard defective parts as soon as possible because my family member al ready suffring from major disease .
Your's faithfully
Name- Ranjeet Roy
Krishna mension,Shakti Market
Vill - Shiv puri
Po - Bhuli
Dist - Dhanbad (Jharkhand)
Mo NO. [protected]
Order form cum Recipet No.[protected]