[Resolved] Axis Bank ATM — ATM didn't dispense money

ludhiana_guy6

from Mumbai, Maharashtra

Address:

Chandigarh, Chandigarh

I am an AXIS bank customer, I tried withdrawing (1500/=Rs two times.Total amount=3000/- Rs) money from HDFC bank ATM, Sector-4,Panchkula, on 12th June,2010, unfortunately the ATM machine did not dispense the money but amount debited from my account. When I called customer care and logged complaint on this (0145296 on 11/06/2010) they said, it would take 2 to 12 working days. Even after (12/06/2010) I did not get my money back in my account.

Please do the needful at the earliest. My contact number is [protected]. Parvinder Singh Bhatia

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Abdul Hasib

from Delhi, Delhi

I am an ICICI bank customer, I tried withdrawing money from Axis bank ATM, unfortunately the ATM machine did not dispense the money but amount debited from my account. When I called customer care and logged complaint on this (SR[protected] on 5/10/2009) they said, it would take 12 working days. Even after (26/10/2009) I did not get my money back in my account. When I called customer again, they said "due to some mistake of their back end team" my earlier request was closed and they never processed it. Now they have taken another escalation request (ST[protected] and they say, it would take another 12 working days to process.

Please do the needful at the earliest

ICICI Bank Customer Care

from Mumbai, Maharashtra

Dear Abdul,

We're sorry to hear about your experience. Please write to us with your contact details and account number at [protected]@icicibank.com. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

Rija Velamparambil

from Hyderabad, Telangana

I am a SBI account holder. I tried withdrawing amount Rs 2000 from AXIS bank ATM located at SHAPUR NAGAR, JUBILEE HILL, HYDERABAD, ANDHRA PRADESH with ATM code SPAN03023 and record Number: 3175 .I got transaction slip with transaction declined status but the amount got debited from my account. Please do the needful so that i get my money back.