[Resolved]  Bank Of Baroda — Where is the customer Service

I am a management student from a premier B school NMIMS( Narsee Monjee Institute of Management studies), Mumbai.

I got my first salary few days back. And i was really impressed by Bank of Baroda's new look, promises and "Customer Service".
So i wanted to open a savings Bank account. I called up your helpline to get information for the same. I carried all the necessary documents.

I went to Bank of Baroda
Branch Name:VERSOVA-MUMBAI
Address:Manish Market, 1st Floor, J P Road Four Bunglow Versova Andheri(W) Mumbai-400058

I met Mr. Kamle for opening an account. He was least interested in doing so. I showed him all the documents
Original: License, College Id proof
Xerox : Election Card, Pan Card, Lease Agreement( Address proof)

But he said that this was not enough. And said that in a very bad tone. He treated me like a fraud.
So i went to The general Manager ( Mr. S.K. Vijayvergiya). He did listen to my grieviences and called Mr. Kamle for the same.
But there was no sense of apology from any side. I was again sent to Mr. Kamle where he took around 10 mins just to give me the form. And said that account cannot be open today. It was 1.55 Pm ( Branch timing was from 9 to 3 ). When i asked the reason he said i have lot of work. I just left the branch, shocked by the treatment and the great " Customer Service".


I am writing this complain in the Hope that customer services improve.

Parag Jain
MBA-Services(08-10)
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