| Address: Bangalore, Karnataka |
Dear Sir/ Madam,
[protected]@gmail.com
Failed transaction
FROM :
Mrs. Dolon Chapa Biswas
SUB : Reconciliation of failed transaction using Bank of Baroda Debit Card from ATM of SBI – regarding
Ref : 8578/[protected] and 8770/[protected] dated April 2, 2011.
Sir,
With due respect I would like to inform you that I have been facing a long standing problem regarding non-refunding after a failed transaction on[protected] at an ATM of State Bank of India, Kankinara, Rathtala more, west bengal, Dist-24 pgs(N) using the ATM Debit card of Bank of Baroda, Gouripur, Naihati-743165 (Card No.-[protected]) of savings account no. [protected]. The failed transaction involves an amount of Rs.4000/-, which was not actually received but deducted from my savings account no. I have checked it for two times given the details above which is showing in my pass book. The first written complaint alongwith the slip given by the ATM machine was launched on[protected] in Bank of Baroda, Gouripur, Naihati-743165. Since then a series of complaints have been made to the Bank of Baroda, Gouripur, Naihati-743165 for refunding of the amount of 4000/-. I have also discussed the matter several times with the bank of Baroda, Gouripur, Naihati-743165 branch over phone and had given reminder several times through letter stating the fact as per their instruction. Meanwhile Bank of Baroda, Gouripur, Naihati-743165 branch, had also discussed the matter with the concern State Bank of India, Kankinara, Rathtala more, west bengal, Dist-24 pgs(N), but they expressed their inability to solve this long pending issue from their end. The Bank of Baroda also now not interested to take any responsibility and transfer it on the customer’s shoulder.
In this circumstances, myself being an ordinary customer(widow, housewife), depending on MIS of post office, has no other way but to launch the complaint to you for getting your valued consideration and judgment and necessary action to solve the problem. I would also like to inform you that on 20th april, 2011 my second daughter's marriage date, at that point of time money was a big mattar to me. I would also like to inform you that according to the above reference, the amount along with the compensation calculated from the first date of launching the complain should be accorded in favour of me. I am furnishing below the details of the amount to be refunded till date.
Year Month Days Compensation Amount (Rs.) (@ Rs. 100/- per day)
2011 April 28 2800
2011 May 31 3100
2011 June 30 3000
2011 July 31 3100
2011 August 31 3100
2011 September 30 3000
2011 October 31 3100
2011 November 30 3000
2011 December 31 3100
2012 January 31 3100
2012 February 28 2900
2012 March 31 3100
2012 April 30 3000
2012 May 31 3100
Total compensation amount 42500
Unadjusted amount of failed ATM transaction 4000
Grand Total 46500
Therefore, I am requesting you to take drastic measure at an earliest to solve this long pending problem and keep the customer’s benefit in this deplorable condition.
The above letter I have given to you people in the month of May 2012. But now I am facing a new problem because of you people. I got a fake call from consumer forum or some where else. They have disturbed me a lot. After that I felt it was a fake call. They tried to make me fool and get my all money from my A/C of Bank of Baroda. I want to resolve this case as soon as possible. Please help me, I am launching complain again regarding this matter as because I have full faith on you people.
Thanking you,
Mrs. Dolon Chapa Biswas
Mob: +91 [protected]
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