Bank of Baroda, Mumbai — REFUSAL TO RENEWAL TDR CERTIFICATE

Address: Mumbai City, Maharashtra

A matured TERM DEPOSIT certificate was submitted to the bank for renewal for a further one year on 10.05.2010 by my father who is also a senior citizen. The concerned officer gave a printed slip mentioning the amount concerned,name of account holder & signed by officer of bank (Mr. Pilani) and ask him to come later to take the renewed certificate.
On approaching the bank later my father was informed that he has not submitted any TDR certificate for renewal. On showing the slip he was told that the slip is for opening a new TDR account by taking money from the saving account. Further the new TDR account request was not honoured as the saving bank a/c does not have sufficient fund for the same.
Now my father does not have any certificate to prove that he had given TDR Certificate except the slip which is not being honoured by the bank.
The amount involved is Rs. 2.0 LACS and my father is distressed with bank personnel's attitude.
Please advice what course of action can be taken to retreive the Rs.2.0 LACS Term Deposit.
The Term deposit TDR No. is [protected] and matured on 10.05.2010.
My father & mother 's joint a/c details:
Saving account number:[protected];
Customer id no:[protected] &[protected].
Residence address: 205, 2nd floor, Kadri Manzil, Dontad Street, Masjid Bunder , Mumbai 400009.
My father's telephone number : +[protected].

Bank of Baroda branch details:
Crawford market,Dada Manzil, 67/69, Mohammad Ali Road Mumbai 400003

My email id : n.[protected]@gmail.com.
Regards.
Nasir Shaikh