[Resolved]  Bank of Baroda / Net Banking — Not returning fraudulently transferred money

Address: North 24 Parganas, West Bengal

I hold Savings bank A/c No. [protected] in Bank of Baroda, Salt Lake, Branch Kolkata. In December 2008, Rs 30,000/- was fraudulently removed from this account through net- banking. The cause for this is the highly insecure net-banking facility offered by the Bank of Baroda which had absolutely no security features at that time. However, the money was traced to A/c No [protected] at Bhimavaram branch of Bank of Baroda in Andhra Pradesh belonging to Duvvada Rajesh Kumar. This account with the recovered money has since been frozen.

After many written complaints, I was asked for Indemnity Bond about a year later, which I submitted in November 2009. After a few months more (February 2010) I was asked to get a "Police Investigation Report or Court Order" by the Bank. The local Police (Bidhannagar East) refused to register complaint against such an 'old' incident, even trying to say that these cyber crimes should be reported elsewhere. After pursuing a lot, I succeeded in filing a general diary and submitted the GDR number to the Bank. (I was even told by the Police that no investigation will be carried out on this.)

So, Bank of Baroda has acknowledged the fraud and the money has been recovered (by their own admission) and is presently lying in their sundry A/c. They are simply withholding my hard-earned money, in fact, illegally.

Strangely, Bank of Baroda refuses to accept that this fraud could happen only because of their insecure system. Instead, they accuse me of 'compromising' the password !! They keep asking for a Police Investigation Report and after 3 years which have passed since my money was stolen, that report is certainly not forthcoming as far as I can see. Being a high school science teacher, I neither have the time nor the resources to run around. I am beginning to lose hope of getting my money back.