Bata — Complaint regarding replacement of shoes within warranty

Address: Mumbai City, Maharashtra

I have purchased a pair of all seaon shoes from Bata outlet located near Mulund East station in the first week of April.I purchased two pairs of sandals one worth Rs.299 and the other worth Rs. 799 .
I started using the the sandal costing Rs.799 just a few days back and on the third day o[censored]se the strap of the sandal came out.

I visited the BATA outlet requesting them to replace my shoe as i had used it only for 3 days.They are demanding for a bill which i have not retained. I asked them to search for a copy in their computer database from the barcode the shoe box has which i have .

The Bata person is ready to repair my shoe which I dont agree as I have used the shoes for only 3 days and I expect a shoe replacement.

Please do the needful