[Resolved]  Bata India Limited — Big crack in both shoes' sole (split into 2 parts)

Address: Mumbai City, Maharashtra

Dear Sirs,

I have purchased a pair of Bata Shoes on 28th October 2012 vide cash memo number 28-10-12/1/0093 from Bata Shoes, 13, Ashoka Super Market, S.V.Road, Goregaon(West), Mumbai - 400062.

Today, to my utter surprise I observed that there was a crack in sole of both the shoes. I am not aware when this could have happened as generally you don't anticipate any problem with your newly purchased shoes. Moreover, my work profile is mainly a desk job and I travel to office and return back to home in CAR. So actual wear and tear is very very minimal. Immediately I looked for the purchase bill and again to my surprise, on the reverse side of the bill, it was printed that warranty is valid only for 2 months.

Is that mean Bata standards are so low now (which supposed to be very high in earlier times) that company have to keep warranty only for 2 months and not even for 6 months. It could also mean that company also do anticipates that there could be chances of some manufacturing defects cropping up after 2 months and company can escape from the liability by showing the warranty validating period.

It is a big shock for me and plan to visit the store in this week for lodging formal complaint with Bata Stores and will keep you posted on the outcome.

Request you to please take up the issue with the company for improvement in the quality standards thereby improving the customer satisfaction because customer lost once, means virtually lost for ever.

Thank you,
Hitesh Shah
contact info : [protected] / [protected]