| Address: Gurgaon, Haryana |
Dear Customer Executive,
I had purchased a 1 pair of Hush Puppies ( Bata India Ltd) shoes vide bill no.03545/1216 dtd.03.06.2012 from Shop No.LGF-65 , Metro Polis Mall M G Road, Gurgaon for Rs.3,499/-.
Copy of the bill is enclosed herewith for your ready reference.
Last week to my utter surprise I noticed that the shoe was having manufacturing defect as the sole on one shoe was coming out and it was impossible for me to continue wearing it.
On bringing to the notice of the Shop officials Mr.Saurabh (#[protected]) on 21.07.2012 , he immediately told that he would send it to the stores and intimate their feedback within a day or two. After 4 days when I enquired about the matter he stated that they would not replace the same but would repair it within 2 -3 days.
As the terms of conditions it clearly stipulates that any manufacturing defect arises the same would be replaced with a new one and not undergo repairs.
As the period of validity is well within 60 days , I request your good offices to raise the issue with the Agency and help me to procure a new one immediately.
Kindly settle my issues as early as possible.
If any please free to contact me on +91 [protected].
Regards,
Sai Kiran.
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