[Resolved]  Bata — Manufacturing Defect

Address: Bangalore, Karnataka

Though, I did not have a need to buy a new shoe but I still bought a pair of Hush Puppy shoe in the month of September from one of the Bata showroom's in Bangalore as the 50% off on the retail price deal appeared to be quite good. Only after I started using it a few weeks back, I realized the pair had a manufacturing defect; the leather flap under the lace of the right pair isn't wide enough and exposes the socks once you start walking. When I brought this to the notice of Bata showroom personel, he acknowledged the manufacturing defect but at the same time said he will not be able to replace the pair unless I get a witten communication from Bata customer service addressed to his showroom to do the same. I reported the matter to customer.[protected]@bata.co.in with a copy of the bill and snap of the manufacturing defect but I haven't heard so far from them. The address of the showroom from where I purchased the shoe is

Bata India Ltd
Bata Shoe Store
No-62 Shop No 127
Forum Value Mall
White Field Road
Bangalore - 5600066
Phone No[protected]

and the cash memo number is 02-09-12/1/0010

It's really painful for a consumer to face such issues with a reputed company like BATA, How can I recommend the same to my family & friends.

Please help me resolve the matter.
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Aug 13, 2020
Complaint marked as Resolved 
 
5 Comments

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Please note that as per the attached bill, I had bought a Quo Vadis sandal from bata at andheri west on 10th November 2007. I wore this for not more than 10 times and I noticed that the sole for the same got weared out. It got spoiled completely.

I took the same to the bata showroom on 5th January 2008. This is less than 2 months after I buy the product.

The person at bata refused to replace the same, eventhough there is a 3 months warranty on the product. Although he was ready to repair the same, which I didn’t accept.

My question to you
1. Why should I accept a defective piece from Bata.
2. Why should I accept a repair if the piece is defective from Bata. A manufacturing defect.
3. After paying the full cost of the product, why should I wear a repaired stuff.

In lieu of the same, I demand a refund towards the cost of the same.

Please note that I shall have to go to the consumer court, if this does not get resolved.

Regards,
Amit Agrawal
Mobile:[protected]
Dear Sir,



This has refer to the purchase I made on 30/08/2009 of Hush puppies.



To my surprise the entire upper leather as well as the sole has got peeled off, of just one foot, the other pair is very much intact.



To my understanding, It clearly seems to be a manufacturing defect.



When I took the same to the show room they mentioned that they can’t take it back.



I am a regular(Almost for 4 years) buyer/user of hush puppies(I bought one yesterday too from the same showroom) I have never faced any problem ever before.



Request your assistance in resolving the same at the earliest

bata,black shoes with lace — manufacturing defect

bata at yediyur branch, bangalore city,karnataka hav sold defective shoes and the manager is refusing to give replacement..pl iniate action...c.t.chandrashekhar
Sir,
I purchased the BATA black colour formal shoes Article number : 85169838 Quantity 1 and net MRP. 1499 /- on 21-Oct-12 from BATA SHOE STORE 4-7-201,GURUDWARA ROAD, HYDERABAD, and it is really disappointing to inform you that on 30-oct-2012 the right shoe sole worn out. I complained to the store manager but he refused to change it and said that he will repair rather to change. He said that you can ask BATA service if they agree he will change it. This is very unfair as after wearing it 6 official days I have to repair the shoes.

Waiting for your quick positive response.

vivek
Hi,
I have purchased a footwear from Bata on 07th April 2013. It got a big crack in the sole and as per warranty of 60 days it should be replaced 100%. When I mailed to Bata consumer service First they said purchase is made 6 months back where as I have provided them with my debit card account statement showing date of purchase. Later they agreed to 75% replacement which should be 100%.
Kindly do the needful.

Ravindra Sarwad
[protected]
ravindra.[protected]@bnymellon.com

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