[Resolved]  Bharat Gas — Poor Response and Service

North End gas center,Barasat,24 pgs(n),wb. — delay in gas delivery

my consumer no. is 13357 and booked gas on 22nd.sep, 08.but till today12th.oct.08 i didn't get my cylynder.This thing happen in every alternate month.please take necessary steps to resolve this issue and let me know.thanks.

Iam a consumer of your distributor Prakash Home Appliance, 1-20, Aman Basers, Peezadiguda, Uppal, Hyd. Andhra Pradesh.My consumar nor is 50771.I have booked for a cylinder on[protected], to replace my emty cylinder.The booking nor is 2241 even after 21 days cylinder has not been supplied to me after remainding them in numerable phone calls Their inordinate delay in supplaing cooking gas makes yours company to a bad name the pablic . please send necessury instructions to your above dealer immdiatly to supply the cooking gas cylinder to all consumers in time . If not change the distributorship to the effective new agency those who are dealing with cooking gas . Please treat this as most urgent and take effective steps immediatly.
thanking you
yours faithfully
K.Vanaja
H:No.3-6-56/1,
Indhira nagar,
Ramantha pur,
Hyderabad-500013.
Andhra Pradesh.

DEAR SIR/MADAM

Iam a consumer of your distributor Prakash Home Appliance, 1-20, Aman Basers, Peerzadiguda, Uppal, Hyd. Andhra Pradesh.My consumar nor is 50771.I have booked for a cylinder on[protected], to replace my emty cylinder.The booking nor is 2241 even after 21 days cylinder has not been supplied to me after remainding them in numerable phone calls Their inordinate delay in supplaing cooking gas makes yours company to a bad name the pablic . please send necessury instructions to your above dealer immdiatly to supply the cooking gas cylinder to all consumers in time . If not change the distributorship to the effective new agency those who are dealing with cooking gas . Please treat this as most urgent and take effective steps immediatly.
thanking you
yours faithfully
K.Vanaja
H:No.3-6-56/1,
Indhira nagar,
Ramantha pur,
Hyderabad-500013.
Andhra Pradesh.

Dear sir/Madam
I am consumer of your distributor Dhruv lpg New Ashok Nagar (Near New Ashok Nagar Police Station) Delhi-110096.
I have booked for a cylinder on 20/10/08to till date not deliver
please treat this as most urgent take effeictive steps immediatly.
yours faithfully
Anil Kumar Singh
consumer no.277
E-137A, New Ashok Nagar(opp Puneet Appartment)
Delhi-110096
mob.[protected]

I am consumer of your distributor Dhruv lpg New Ashok Nagar (Near New Ashok Nagar Police Station) Delhi-110096.
I have booked for a cylinder on 20/10/08to 25/10/08 not deliver
please treat this as most urgent take effeictive steps immediatly.
yours faithfully
Anil Kumar Singh
consumer no.277
E-137A, New Ashok Nagar(opp Puneet Appartment)
Delhi-110096
mob.[protected]

bharath gas cylinder — not lifting the phone

I am using bharath gas cylinder. When I want to book the gas cylinder while phoning always continuously engaged. It will ring only in lunch time. But they will not lift the phone. Kindly do the needful.

I am the consumer of City Gas Service, Sidhgora, Jamshedpur of Bharat Gas Ltd. I had booked a cylinder for refilling on 20/10/2008 to the above agency but till date-07/12/2008 i didn't get the cylinder despite my daily reminder. My bharat gas consumer no. is 6854.
City gas service contact nos. are[protected]
[protected].

Bharat Gas - Dhanalakshmi Gas Agency - Chennai — new connection - forcing to buy gas stove

I have applied for new connection in dhanalakshmi gas agency, they said it is mandatory to buy one of these items (Gas stove, mixer, etc..) otherwise i will not new connection. So please take this issue serious and act upon it asap

Booking
There is no phones working and how to book refil cylinder

i am consumer (no. 2004) of Bhalaji Gas Service, Tirunelveli, Tamil Nadu bharat lpg cylinder, i am trying to contact on[protected] since last 15 days, nobody is lifting the phone and this is regular pratice of the centre.
ANYBODY CAN HELP ME OUT, HOW TO BOOK THE CYLINDER FOR REFIL AND TEACH A ETHIC OF THE SERVICES, THEY HAVE TO PROVIDE?

Bharat Gas — Poor Response from gas dealer.

Sir,
I booked a cylinnder for re-filling on 10th Dec'08 and they assued to deliver within two days but till now didn't get any cylinder when we are asking with them. There is no any proper responce and even they are not picking the phone too.

Sp, pls look into the matter and do the needful.
Regards,
SPP Selvan.
Consumer No.19687.

There are no response on phone anytime we call there call the phone is busy or call not receive any body. I am customer of KARM GAS SERVICE THEIR PHONE NO. IS 22901676, 22902476. And I am old customer of SARASPUR GAS AGENCY now I am transfer at karm gas service this agency 5 km away from my resident. So please soul this problem

DELAY IN DELIVERY

Myself is Mr. Anirudh Biswas last month 17 Dec 2008 i booked my gas whose consumer number is 25663 from Vishnu Jyothi Gas Service, A-6, HIG Duplex, brij Vihar - Ghaziabad, i talk to manager so many times but the manager is always tell that ok today i am delivering but today is 8 jan 2009 and still i am waiting ... today is 22 days and still i am waiting, now tell me sir what can i do ? sometimes when i goes to book then they dont book my gas & says ur cyliender has been delieverd but i dont know where they deliver so i dont know what they are doing most time when i called up everytime i got the phone engage & when phone pick the nobody cares of that so it is a request to u plz do the needful action regarding thateven when i call months i m unable to get gas cyliender at time if i book a cyliender today then it takes minimum time of 1 week .

Anirudh Biswas
ph: [protected]

==============DADAGIRI AT RATHI GAS AGENCY IN FARIDABAD, MAWAI VILLAGE===========

I would like to inform you about delivery for Bharat gas is very poor in Faridabad at Mawai Village, Rathi Gas Agency, at counter. Now I want to inform you in details is: Myself is living very near from Gas Agency hardly It will be 1.5 KM, we requested many times to Rathi Gas concerned person for home delivery but they refused to give home delivery. Since last 2 years we are facing a lot of problems these problems are mentioned below. Could you please look into this immediately otherwise it may be havoc or great tragedy for customer due to a large gatheration of people. Act immediately otherwise we will take this issue to further or will diclose to someone about unofficial activity which is happening at the Mawai Rathi Gas Store. Some major activity for Rathi Gas Agency is mentioned below like this:

1. At RATHI GAS AGENCY, completely DADAGIRI is going on by Gas concerned person and totally Gas Agencey is now being controlled by blackia who openly take cylinder before delivery is being started to customer.
2. We are facing this havoc situation since last 2 yrs and the situation is becoming very grim.
3. Blackia these days openly attacked on Customer with Iron rod/Wooden substances and badly physically harassed but due to DADAGIRI OF AGENCY'S youth (May be Gujar's young or rathi relative) customer is unable to say something.
4. Customer is waiting for their delivery on Counter in Queue at 3AM because we are also amongst them for cylinder.
5. Due to taking delivery, customer leaves their home at and around 2:30 to 2 AM that we could get cylider but we have been disappointed since last three days from 14th Jan 2009 to 17th Jan 2009 due to balckia.
6. If we openly speak anything then some of AGENCY'S relative openly attacked and abused and I don't think whether customer should get this kind of response from any responsible organization.
7. If you go at agency in morning at 4 to 5 AM then you will see openly inside of RATHI GAS AGENCY premises, 4 to 6 tender guys are wrestling and the some of staffs are in totally careless attitude of customers problem. If you stays there at 10AM the you will be introduced with the present scenario that what is happening?
8. CUSOTMER RUSH is controlled by only Blackia and they are not taking care any customer's problem when you query anything from them.
9. After going on counter recently we have been known that recently some customer's cylinder, money and cycle are being looted by locals when they come very far from agency due to free road and darkness.
10. Therefore we request you here there is need to take stringent action against them before any mishappening.
11. Please in FARIDABAD AT RATHI GAS AGENCEY, MAWAI VILLAGE got the delivery in systematic way or friendly that customer should not be victimized.
12. If within 15 days you are doing anything then we will forward this e-mail to yours higher authority.

Regards,
Michael.

dear sir,
I want new connection in kolkata, as i am from mumbai last few years we were in abroad due to which i disconnected HP gas connection, as i kolkata bharat gas is easily available i want new connection but problem is they ask us to take full set including gas stove which i dont require as already i have 2 gas stove due to these reason i am not getting new connection, as i am urgently needed please help me
Or else me me detail of local distribution agency which could help me

bye

Respected sir,

I booked cylinder before three days. But i could not get the cylinder till today.I Call them many time but not receiving the call.ph. no is [protected], [protected].(Bharat gas agencies KALAMBOLI.

Please instuct to agencies for cylinder delivery.My connection no is 18988.

Regard

s.d. semwal

bharat gas /padmavathy agency — poor response for delivery

Dear sir,

I have booked gas on 6-01-09 nad my customer no:13402 till date cylinder has been not delivered .I have followed several times but still there is no response.Last time also we have collected the cylinder personally.on time delivery is very very poor.

kindly look into this matter and do the needful.

thanks and regards
SUMATHI MURUGAN

Dear Sir,

I am consumer of Bharat gas (cons. no 1435) in Hailey Mandi Distt Gurgoan (hr).There is no time of cylender supply and takken excess money from custmor.beheave of agency owner is so rude.
against complent he is no fear.So many time complent to food & supply office.No action against to agency to supply proper & timely.

thanks. Agency Add: Hailey Mandi Gas Agecny
Hailey Mandi Distt Gurgaon(hr)
Ramsingh Ph no .[protected]

Dear Sir/Madam,

Even I face similar problem.

My distributor located at Sector 1, Pachratna Complex, Kalamboli(Maharashtra) is giving very poor service.

1) Often the cylinder is delivered without the bill & reason being given by the deliveryman is "bill is not available/printed" and charges Rs.240/- (domestic).

2) The cylinder is delivered at the doorsteps & the cylinder is not checked (as supposed to be as printed on the cylinder refill book).

Secondly, plese tell me the correct no. of days after which we can book the cylinder. I have been told that refill cylinder can be booked only after 21 days of delivery of cylinder.

3) On completion of 21 days from delivery of cylinder, when I try calling them on their telephone number, (it is very hard to get their line- they have 2 telephone numbers) most of the time it is engaged & sometimes the second telephone is dead & MTNL message "this telephone number is temporarily not working" is being heard. Even if I succeed in getting them on the telephone they take the booking for refil cylinder & inform that the cylinder will be delivered in another 4 - 5 days (21 days + 4 to 5 days from booking date) & the phone is bannged. RUDE, VERY POOR UNFRIENDLY CONSUMER SERVICE...
PLEASE HELP...

Dear Sir/Madam,
The Bharat gas claims to deliver the gas-cylinder to its consumer within 24 hours of booking.
But last 6 months i face this problem that the gas after 21 days minimum 10-15 days is taking the dealer to deliver the gas.

Second thing the agency telephone no. generally not responding to customer and mobile phone always busy or switched off.
My first request is kindly call any of these phone number to book a gas[protected]/ 24376516
Agent Rajaram Gas Agency, Pune. After 2 or three hours continuous call then they receive phone call.
If you try for three days you will really understand how many consumers like me facing problem to book a gas.
Speak or make some query to them you will find how they react or answer.
Any request just tells you will complaint to higher authority, you will find good answer.
Pls. try all this as a customer and you will really find what response a customer gets with your agent.
Come and visit at the agents place wait as a common man for one hour
You will come to know many more things
I saw phone calls are ringing and without any attention the staff chatting over phone and for internal work purpose they are creating queue.
E.g. For Booking and Cylinder delivery means customer should stand in both the lines for 1 hour. It is taking more the 3 Hours.

So, Kindly request you gave instruction to your agent treat the best
And also improve their capacity to Handel customers load or distribute it to other Agents
And please give the order for immediate delivery of my gas.

Regards,
Abhay Galatage
Consumer No: - 29851 (Raja ram Gas Agency, Pune)

Respected sir,

I booked cylinder before three days. But i could not get the cylinder till today.I Call them many time but not receiving the call.ph. no is [protected], [protected].(Bharat gas agencies KALAMBOLI.

Please instuct to agencies for cylinder delivery.My connection no is 18988.

Regard