[Resolved]  Bluedart — Wrong misleading information given to customer on delayed shipment

- Shipment was sent via Bluedart on 23rd
- Shipment has still not been delivered as of 30th
- Shipment delay was due to Invoice not being sent by Blue dart.Shipment reached London on October 27, 2008. But could not be delivered as Invoice was found missing. This was a miss on part of blue dart. This was confirmed y calling DHL Customer Service UK
- Multiple calls made to Customer service DHL India[protected] to send the invoice. Customer service refused to acknowledge miss on their part even though the UK customer service had clearly indicated that invoice had not been sent.
- Finally spoke to Assistant manager customer service on 29th October and invoice was finally faxed. Assurance that shipment will be delivered latest by the next day (at the earliest)
- 30 October - records indicate that shipment has departed from DHL Heathrow London but has still not reached recipient. Repeated calls to customer service have yielded no results nor have any reasons been given regarding the delay

Kindly help resolve this. After charging customer exorbitant amounts bluedart has failed to deliver shipment. Further more they have not been transparent in their dealings and have tried to hide information from the customer
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
 
1 Comment

Comments

Blue Dart — Wrong Information

Hi Sir,

This is in regards to my LCD shipment, I called up Blue Dart's customer care thrice and got a price of Rs. 2473 for sending my LCD to chennai from Delhi. But I was abacked when the executive came to me for pick up he told me some absurd figures and rates. After talking to cusomer care again, i got a price of Rs. 1700 with insurance. Now it seems they have stopped my shipment because of their confusion and balance Rs. 300 which they never informed me about.

If you can do something, call [protected]@ [protected].

Thanks
Alok

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Blue Dart Express
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    10491
    Pending
    0
    Resolved
    939
    Blue Dart Express Phone
    +91 79 6612 1212
    Blue Dart Express Address
    Shalimar Co-Op Housing Society Ltd, Ashram Road, Ahmedabad, Gujarat, India - 380009
    View all Blue Dart Express contact information