[Resolved]  Citibank Credit Card — Change Of Mailing Address

Citibank Credit Card — billing even after cancellation of card

I had been issued a CITIBANK credit card no. [protected], which was not used at all by me.
once a telly marketing executive called me and asked me to enrol for the insurance policy scheme to which i agreed on assurance that if the offer does not suit me me i would be at liberty to withdraw the same within 1 month.
when i recd the first bill, i decided to forgo the insurance scheme and called up the citiphone helpline and requested them to cancel the scheme as well as my credit card which i did not require. the customer care executive confirmed that all my entries have been reversed and my card has been cancelled.
i still kept on receiving the bills including accrued late payment fee and other charges every month.
i called up the customer care executive (Nitika) on 06-09-07 and apprised her of the undue billing, to which she again assured me that i shall not receive any bill in future.
till date i am receiving the bills including accrued late payment fee and other charges.

Citibank Indian Oil Card — blocking of card on being lost

On card being lost and on being informed that the cheque is not being received with lot of difficulties I got the card blocked and paid the entire amount after finding out more than 1 and half month back, but other day I was informed it is active and showing the debit balance of more than 3000- I am failed to understand of the behaviour of your officials and the info your bank after taking all precuations and even reporting about the same.

I request the needful may be done.

Thanking you.

With regards.

R P Shivhare

CITIBank Indian oil cr.card — loan through Creidt Card

THIS IS MY PROBLEM AND KINDLY HELP ME OUT

Citibank card : [protected]
Customer Name: Durai . B
Contact No :[protected]

I have been using ur Citibank card for the past 2years and I have never been a defaulter or I have never made any late payment. And I have also taken health care policy and two loans which had been paid very promptly.

Last month I was pestered by ur sales executive Ashok from Personal Loan Dept and he forced me take a PL for Rs.112900/-(approx), even though I was not in interested I availed the loan and he told that it was an TOPUP loan and the previous loan which I have taken for Rs.30, 000/- earlier will get closed and I’ll get only the balance amount for Rs.93.970/- in my hand and the rest of the amount of Rs.19000/- will be taken towards the previous loans pre-closure. By 18/06/08 u people have dispatched the draft for Rs.93970/- and I got the draft on 20/06/08 as soon as I got the Draft I returned back to you on the same date 20/06/08 through Professional Courier ( POD No: IXM ) and immediately I informed cus.care people about this issue and gave them all these details.

And the guy who booked this loan told me that if at all im going to cash the draft ill be charged and I have a free look period of 30days and I can return the draft at any point of time. And I would have asked a thousand times to him whether I can cancel the draft before 30days and continue with the previous loan and he told yes their will not be any charge and I can return the draft and continue the previous loan. He never kept me informed that while cancelling my top-up loan the previous loan gets pre closed and I cant continue with the previous loan.

If this is the case as ur cheating the customer u should come front 2 help ur customer but nothing has happened so far. And ill never leave this issue ill mail to the concerned person regarding this issue to Citi bank cards, ZSM, President, CIBIL and to the concerned Bearu .

Till date I have ranged 100 times to cus.care regarding this issue and I have got several
reference nos: [protected]
[protected] on 8/7/08
[protected] on 11/07/08
[protected] 0n 17/07/08

WHAT TO DO WITH ALL THESE REFERENCE NO’S and u say that people will call from pre-closure dept and nothing has happened so far. ith out shame ever one in the cus, care is able to say that I cant continue the previous loan as I cancel the new top up loan then they should also be able to retrieve what’s the total amount outstanding in my previous loan and why the dame hell should I pay the pre-closure amount of 3% because of such worthless I had to close my account u have cheated me . AND I KNOW THAT U PEOPLE GIVE MUCH BENEFIT, OFFER THEM A GOLDEN CARD AND INCREASE THE CREDIT LIMIT TO THOSE PEOPLE WHO BONUCE THEIR PAYMENT AND NEVER USE THEIR CARD AND NEVER BOTHERED ABOUT PEOPLE WHO ARE VERY PROMPT .Worthless organisation do some thing to sustain ur good customers first.

When I requested to change the interest they told me that I cant pre close the loan till September and when the mistake falls on ur side ur asking me pre-close the loan. I never mind to pay ur money but why the hell should I pay the pre-closure charges.

If this is going to very regular issue from ur side then 1day when u turn back their will not be single customer with ur concern. Take some necessary steps to hold ur customers.

The only mistake I have done is, I have paid all the due amount on correct date and time without fail. And I feel ashamed to be ur worthless customer so far, for the past 2years.

The Northland Group has been harrasing me trying too collect a balance on your behalf that I do not owe I already talked to a woman and I gave her my last four digits of my SS and my date of birth and she told me that I am the wrong person. A person named Josh has called about 4 times and the last time I tryed to explain that I already contacted somebody and he does not listen he is very very rude every time he calls and he told me that he is not going to stop calling he also was very rude to my wife, telling her that I owe money that she doesn't know obout this has to stop now. I hope you take action on this matter ASAP.
Thanks.

Citibank / Suvidha Account — Frequent calls and mental harasment

Dear sir/Madam
I Manjunath, A.M. had an bank account with citibank and as of know i have no dues with the company since sept 2006, but from last few months i am geeting calls from delhi/hydrabad based nos and seeking a clarification despite my complete support and honest response the frequency of calls incresased drastically (They are introducing themself as a courier company).know this has reached high and i can, t take up any more.need ur help and suggestion.how can i como out of this nonsense.

Respected Sir,

Sub: False claim of bill from INDIAIDEAS.COM PRIVATE LIMITED & Essar Company(Voda Phone).

I am koushik paul from Kolkata.(Address: 13, East Purbachal Canal Road, 2nd Lane, kolkata - 700078)a Valid Credit Card Holder of Citi Bank.My Card No :[protected]. I have never heard of this portal/company INDIAIDEAS.COM & ESSAR MOBILE.

This company is claming aprox Rs.11500/- from my Citibank Credit Card. the latest being 16th-22th December 2008. Also, even Citibank is not able to tell from which "Voda Number" is this person claiming the amount.

This is reflected as In My credit Card Bill and this has happened 1st times.

please help me to get rid of this nonsense portal?
Else, please let me know by any way I can lodge a complaint with concerned authorities.

Thanks & Regards,

KoushiK Paul
Ph: [protected]

Hi.
please kindly make changes on my mailing address as follows.
And my Indian oil citi credit card number is [protected]

T.Sathappan
#10, 9th cross street,
shanthi niketan,
old astc hudco
hosur-635109.
pls kindly do the needfull ASP.

Regards,
Sathappan.T
[protected]

Citibank Credit Card. — Forced debit.

I had a Taj Epicure citibank Diners card. It was closed. The bank has sent me a statement for Mediclaim charged on my card. Since I do not have the card nor do I want the mediclaim, I refused to pay for it. This was told to all the call center agents who were following up for the payment.However nobody seems to have taken corrective action.I tried calling on the toll free number, however it is asking for password number which I do not have.I tried to post complaint on the website, it is not going through.

I have discussed with everybody who have called without any resolution. I have also sent mail to their complaint officer Julio Rebeiro.There is no acknowledgment. Now there are threatening letters from the company for sending the case to their recovery agents.

I have not purchased anything on the card & I do not owe anything to the bank so there is no reason for me to pay. Now they are trying to recover the money forcefully.

What is the action I can take to stop this illegal recovery.

Citibank — undue charges

Reg: Citibank Card No:[protected].
Dear sir/maam,
This is regarding the above mentioned card which have been closed since 28/06/07 but receiving the statements ever since on the grounds of payments due which I would like to explain and defend.
The issue started with my 22/06/07 statement which had Rs 10811.72/- as total amount due, but according to me it was Rs 8594.56/- as total amount due and was paid subsequently.
The sale dated: 31/05/07 as first year fee of Rs 1166.67+271.40 was not to be charged as the card was free for life. Secondly on 21/06/07 an interest charge of Rs 779.09/- was levied for cheque bounce and consequently Rs 250/- was also charged as cheque bounce charges. As per my knowledge either of them should have been charged and therefore I paid the cheque bounce charges as well as the amount for which the cheque was bounced Rs 4540.10/-. Therefore if you deduct the above mentioned charges ie: Rs 1166.67+271.40+779.09=2217.16/-needed to be reversed and deducted from Rs 10811.72/-, then the amount due at my end would be Rs 8594.56/- which was paid immediately.
Now if you can go through my statement dated:22/07/2007, the payments and other credits show Rs 123621.56/- paid, on the other hand what I was supposed to pay was (Previous Balance of Rs 8594.56 +Current Purchases Rs114500/-)= 123094.56/-.Hence I paid Rs 527.56/-excess. The total amount due as per your statement was Rs 1690.16/-+ Rs 527.56/-Excess in have paid= Rs2217.16/- the amount to be reversed, hence I need not have to pay anything, instead have to get Rs 527.56/- from you which I do not expect.
Now what I would like to state now is that I have been the high spending customer with you since 1995 and have almost always made my payments on time, what you have lost is not Rs 2217.16/- but a high spending valued customer and what I have lost is not Rs 527.56/-, but people who valued me as there valuable client and gave me good service. If you can see my records I have made payments in excess of lac or more at one shot, but what disappointed me was after such a long and enduring relationship I was asked to pay the unreasonable charges which I am not interested to pay. More so at the end of my membership tenure the customer care executive was also very rude in solving the issues not that my issue was not resolved but in general. Also I still have your Diners Club membership and if I would have been a proclaimed defaulter or offender you would not have continued with me as your customer with such a high profile card.
I hope now the issue would get resolved and I would not get harassed further.

Reg: Citibank Card No:[protected].
Dear sir/maam,
This is regarding the above mentioned card which have been closed since 28/06/07 but receiving the statements ever since on the grounds of payments due which I would like to explain and defend.
The issue started with my 22/06/07 statement which had Rs 10811.72/- as total amount due, but according to me it was Rs 8594.56/- as total amount due and was paid subsequently.
The sale dated: 31/05/07 as first year fee of Rs 1166.67+271.40 was not to be charged as the card was free for life. Secondly on 21/06/07 an interest charge of Rs 779.09/- was levied for cheque bounce and consequently Rs 250/- was also charged as cheque bounce charges. As per my knowledge either of them should have been charged and therefore I paid the cheque bounce charges as well as the amount for which the cheque was bounced Rs 4540.10/-. Therefore if you deduct the above mentioned charges ie: Rs 1166.67+271.40+779.09=2217.16/-needed to be reversed and deducted from Rs 10811.72/-, then the amount due at my end would be Rs 8594.56/- which was paid immediately.
Now if you can go through my statement dated:22/07/2007, the payments and other credits show Rs 123621.56/- paid, on the other hand what I was supposed to pay was (Previous Balance of Rs 8594.56 +Current Purchases Rs114500/-)= 123094.56/-.Hence I paid Rs 527.56/-excess. The total amount due as per your statement was Rs 1690.16/-+ Rs 527.56/-Excess in have paid= Rs2217.16/- the amount to be reversed, hence I need not have to pay anything, instead have to get Rs 527.56/- from you which I do not expect.
Now what I would like to state now is that I have been the high spending customer with you since 1995 and have almost always made my payments on time, what you have lost is not Rs 2217.16/- but a high spending valued customer and what I have lost is not Rs 527.56/-, but people who valued me as there valuable client and gave me good service. If you can see my records I have made payments in excess of lac or more at one shot, but what disappointed me was after such a long and enduring relationship I was asked to pay the unreasonable charges which I am not interested to pay. More so at the end of my membership tenure the customer care executive was also very rude in solving the issues not that my issue was not resolved but in general. Also I still have your Diners Club membership and if I would have been a proclaimed defaulter or offender you would not have continued with me as your customer with such a high profile card.
I hope now the issue would get resolved and I would not get harassed further.

My credit card No. [protected] & [protected]. I could not get any statement in every month. I always paid my dues in every month after getting message from my cell phone.
In this circumstances it will very much helpful to me if send my monthly statement through my E-mail No.
Thanks with regards
ARUN KUMAR BISWAS.

My Citi Car Loan account number - CEJ[protected]. I need a loan account
statement to submit for applying for home loan. Your system is so
customer unfriendly that it has put me off completely. I will never
ever take any product from Citibank. Please cancel my citi credit card
number [protected]. I don't want to have any relationship with
Citibank for my life. The issues I faced in getting a loan account
statement are as below:

I need a loan account statement for last one year i.e. from Feb 2008
to Jan 2009. I was informed by your customer care centre that your
system doesn't have the option of generating last one year statement.
You can only provide for last financial year, ie. uptill March 2008.
Why can't you provide the most current statement for one year?

I have changed my address but your system o[censored]pdating the address is
so cumbersome that i have never got it changed in your system. Why
can't I apply for an address change by fax or online?

Now, you will send the loan account statement (which is not the
latest) on the old address. I requested this statement to be sent to
me by an email, but your system doesn't allow that is what was told to
me. Why can't you email me the loan account statement?

Can you send me the loan account statement by email so that I can
apply for home loan.

I want a response to this complaint at the earliest.

ANY ONE KNOW WHO CAN HELP ME IN THIS REGARDS. OR REFER AN ADVOCATE FOR ME IN MUMBAI. please mail me to [protected]@yahoo.com

hi
as i havee 50% cut in salary as it is resisation period .i agree that i have to pay my 3emi but pls i request citi bank to give some time to pay it pls do the needful pls revert me once you go through my mail.
my card no-[protected]
t.s.george anil
addon card

With Regards
george anil

Your bank is fake or what. I had given 50, 000 to one of yur agency. Pls. none of the customer take any loan or credit card from atleast city bank. Its a fake bank

regards/chandan ([protected])

Hi
plz... urgent..?

please kindly make changes on my mailing address and phone number and address as follows.
And my Indian citi credit card number is [protected]

Citibank Credit Card — Bad Language

Citibank collections dept calls up from some number which is 66427800 and if i do not pick up my cell phone number they call up on my residence landline number early in the morning at 7.30, 7.45.I think they better check on what timings they are suppose to call up customers and over nad above that they call up and speak to my sister and ask her do you take care of her financial matters, she said yes so when will she make the rest of the payment she said i do not know on thats so then they say that why do you lie early in the morning.Don't give wrong answers.Who the hell is she to talk to my sister like this in first place.

I spoke to some allwyn.When i dialled the number he said ctigroup how can i help you.I said whom i talking to he said citigroup, am i so that i dial citigroup number and do not know which number it is?
Ok now his english is on top of this world. Mr/Ms X pls take care of the kind of people getting recruited.when i asked him to transfer it to hte supervisor he says she is busy and i don't want to hold you for long so she will call back.What does this mean? I shud rather say we do not want to place the call on hold for long time so she wil call back. Train your peopleon how to talk to customers.

Dear SIr.
I am Rajavi My credit cards numbers are [protected] and [protected]
You please send the monthly statements and any information to my Email ID my email ID is
[[protected]@yahoo.in]


Thanking U

Citibank, Citigroup — Citibank, Citigroup, 2009 Advertising

How dare CitiBank broadcast an ad on how we should be more conscience on our spending. After misusing/abusing and downright mismanagement of their (OUR) financial security and company earnings they put out an ad on how we the consumers need to be more frugal. It makes me sick. I would rather my tax dollars go to saving companies that are being strong held by unions than saving a bunch of arrogant, delusional, know-it-alls.

The pompous over-rated executives that are currently in control of this country need to get a grip on what is real. An ad campaign as simple as “Where’s the beef” sums it all up.

card — citibank credit card

Please note that my last payment of Rs.9000 does not reflect in the last statement and you are charging me interest after interest. In case you cant take care of the account I am going to take the recourse of being cheated and you may treat this as my last payment
I want an reversal in next 48 hours. I see an element of lethargy from your end and cheating.

Citibank endlessly is including fradulant charges in my statement and on request fior reversal have levied Rs.100 more saying it is an invalid request. they do not reflect my paid dues and are charging me and harassing me by thier callous attitude and are cheating me of my hard earned money and have issued a card without my permission ...
Mukta
--
ph [protected]