[Resolved]  Club Leisure ( INDIA BIZLINE SOLUTIONS) — IVR Fraud

HDFC Credit and Citi Credit Card IVRS Fraud — Club Leisure and Discount Card IVRS Fraud

Hi,
I received a call from a credit card executive (forgot her name) and she started saying "You are the esteemed customer of Citi Bank and HDFC credit cards and hence they are issuing a Polo Watch, Holidy Vouchers and a Club Card which is a discount card". I double checked with her asking do I need to pay anything from my pocket. She didn't tell anything about one time charges of 5509 Rs and later she transferred the call to her senior executive and he connected me to IVRS and I entered the credit card details and CVV number and I got the transaction ID too. After the completion of the transaction the person started summarizing the offers I will be getting, now he told me that I have to pay a one time payment charge of 5509 Rs.

I started arguing with him, as this was not informed to me initially. But that person told me that the transaction already happened. I asked him to cancel the transaction immediately and also I will raise a police complaint. He told he will be calling me back immediately.

I would request you that, this transaction has been done un-ethically and illegally, without explaining the details. Please lodge a complaint and refund me the amount.

My Details Below:

Name: Renuka Prasad
Mobile No:[protected]
Email: [protected]@gmail.com
Location: Bangalore

Hi All,

This is resolved. I sent a written complaint to the HDFC person and they blocked the transaction. Hence this is resolved.

Regards,
Renuka Prasad

clubleisure — ivr fraud

I have received few phone calls from[protected] and[protected] on 23.12.11, for the offers provided to the sbi card privilege customers on free or cost and ask my card number other details for verification as a regular rotten and get one time pass word also .After completion of the conversation process I have received a message that a transaction of rs 5509. Has been made from my sbi credit card account .Immediately I dialed to customer care and report the same to the representative mrs. Mohanapriya (complaint no.[protected] and she informed me the transaction will be canceled with in 7 days and also given the phone no.[protected] of the fraud merchant. I have dialed to the phone number and the net result was the phone number is not in use. I have not yet received any goods cte from the fraud merchant.

Now on 12.01.12 I have received the sbi card monthly statement for december -11. The dispute amount was debited in my account. Again I requested to sbi customer care representative mr prasanna on 12.01.12 to cancel the above fraud and cheated transaction.I have submitted the required details to the customer care by regd.Post and emails.The fraod amount and the fine charges had not reverted from my sbi card a/C till date.Pl advise me how to take action against the culprit.