Comments
No cooling
There is recurring problem of cooling in the refrigiration. After many complaints and follow up the service personnal from the servcice centre and repaired the refrigerator. But again it gone bad and service centre takes 4-5 days to analyse the problem and then searches for the component to be replace and then testing is done for the proper operation of fridge. For all these I have to take the fridge to the centre which is 10 kms away and all costs should be borne by me. What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor. Still I am suffering from faulty fridge in this peak summer.
There is recurring problem of cooling in the refrigiration. After many complaints and follow up the service personnal from the servcice centre and repaired the refrigerator. But again it gone bad and service centre takes 4-5 days to analyse the problem and then searches for the component to be replace and then testing is done for the proper operation of fridge. For all these I have to take the fridge to the centre which is 10 kms away and all costs should be borne by me. What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor. Still I am suffering from faulty fridge in this peak summer.
No cooling
There is recurring problem of cooling in the refrigiration. After many complaints and follow up the service personnal from the servcice centre and repaired the refrigerator. But again it gone bad and service centre takes 4-5 days to analyse the problem and then searches for the component to be replace and then testing is done for the proper operation of fridge. For all these I have to take the fridge to the centre which is 10 kms away and all costs should be borne by me. What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor. Still I am suffering from faulty fridge in this peak summer. i have paid Rs. 5000 for repairing ten times
SERVICE CENTRE -- FREEZEPOINT JAMSHEDPUR(JH)
PH NO. [protected]
PL DO SOMETHING IF YOU CAN
There is recurring problem of cooling in the refrigiration. After many complaints and follow up the service personnal from the servcice centre and repaired the refrigerator. But again it gone bad and service centre takes 4-5 days to analyse the problem and then searches for the component to be replace and then testing is done for the proper operation of fridge. For all these I have to take the fridge to the centre which is 10 kms away and all costs should be borne by me. What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor. Still I am suffering from faulty fridge in this peak summer. i have paid Rs. 5000 for repairing ten times
SERVICE CENTRE -- FREEZEPOINT JAMSHEDPUR(JH)
PH NO. [protected]
PL DO SOMETHING IF YOU CAN
No cooling
There is recurring problem of cooling in the refrigiration. After many complaints and follow up the service personnal from the servcice centre and repaired the refrigerator. But again it gone bad and service centre takes 4-5 days to analyse the problem and then searches for the component to be replace and then testing is done for the proper operation of fridge. For all these I have to take the fridge to the centre which is 10 kms away and all costs should be borne by me. What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor. Still I am suffering from faulty fridge in this peak summer. i have paid Rs. 5000 for repairing ten times
SERVICE CENTRE -- FREEZEPOINT JAMSHEDPUR(JH)
PH NO. [protected]
There is recurring problem of cooling in the refrigiration. After many complaints and follow up the service personnal from the servcice centre and repaired the refrigerator. But again it gone bad and service centre takes 4-5 days to analyse the problem and then searches for the component to be replace and then testing is done for the proper operation of fridge. For all these I have to take the fridge to the centre which is 10 kms away and all costs should be borne by me. What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor. Still I am suffering from faulty fridge in this peak summer. i have paid Rs. 5000 for repairing ten times
SERVICE CENTRE -- FREEZEPOINT JAMSHEDPUR(JH)
PH NO. [protected]
No cooling
There is recurring problem of cooling in the refrigiration. After many complaints and follow up the service personnal from the servcice centre and repaired the refrigerator. But again it gone bad and service centre takes 4-5 days to analyse the problem and then searches for the component to be replace and then testing is done for the proper operation of fridge. For all these I have to take the fridge to the centre which is 10 kms away and all costs should be borne by me. What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor. Still I am suffering from faulty fridge in this peak summer. i have paid Rs. 5000 for repairing ten times
SERVICE CENTRE -- FREEZEPOINT JAMSHEDPUR(JH)
PH NO. [protected]
There is recurring problem of cooling in the refrigiration. After many complaints and follow up the service personnal from the servcice centre and repaired the refrigerator. But again it gone bad and service centre takes 4-5 days to analyse the problem and then searches for the component to be replace and then testing is done for the proper operation of fridge. For all these I have to take the fridge to the centre which is 10 kms away and all costs should be borne by me. What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor. Still I am suffering from faulty fridge in this peak summer. i have paid Rs. 5000 for repairing ten times
SERVICE CENTRE -- FREEZEPOINT JAMSHEDPUR(JH)
PH NO. [protected]
No cooling
There is recurring problem of cooling in the refrigiration. After many complaints and follow up the service personnal from the servcice centre and repaired the refrigerator. But again it gone bad and service centre takes 4-5 days to analyse the problem and then searches for the component to be replace and then testing is done for the proper operation of fridge. For all these I have to take the fridge to the centre which is 10 kms away and all costs should be borne by me. What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor. Still I am suffering from faulty fridge in this peak summer. i have paid Rs. 5000 for repairing ten times
SERVICE CENTRE -- FREEZEPOINT JAMSHEDPUR(JH)
PH NO. [protected]
There is recurring problem of cooling in the refrigiration. After many complaints and follow up the service personnal from the servcice centre and repaired the refrigerator. But again it gone bad and service centre takes 4-5 days to analyse the problem and then searches for the component to be replace and then testing is done for the proper operation of fridge. For all these I have to take the fridge to the centre which is 10 kms away and all costs should be borne by me. What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor. Still I am suffering from faulty fridge in this peak summer. i have paid Rs. 5000 for repairing ten times
SERVICE CENTRE -- FREEZEPOINT JAMSHEDPUR(JH)
PH NO. [protected]
No cooling
There is recurring problem of cooling in the refrigiration. After many complaints and follow up the service personnal from the servcice centre and repaired the refrigerator. But again it gone bad and service centre takes 4-5 days to analyse the problem and then searches for the component to be replace and then testing is done for the proper operation of fridge. For all these I have to take the fridge to the centre which is 10 kms away and all costs should be borne by me. What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor. Still I am suffering from faulty fridge in this peak summer. i have paid Rs. 5000 for repairing ten times
SERVICE CENTRE -- FREEZEPOINT JAMSHEDPUR(JH)
PH NO. [protected]
There is recurring problem of cooling in the refrigiration. After many complaints and follow up the service personnal from the servcice centre and repaired the refrigerator. But again it gone bad and service centre takes 4-5 days to analyse the problem and then searches for the component to be replace and then testing is done for the proper operation of fridge. For all these I have to take the fridge to the centre which is 10 kms away and all costs should be borne by me. What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor. Still I am suffering from faulty fridge in this peak summer. i have paid Rs. 5000 for repairing ten times
SERVICE CENTRE -- FREEZEPOINT JAMSHEDPUR(JH)
PH NO. [protected]
No cooling
There is recurring problem of cooling in the refrigiration. After many complaints and follow up the service personnal from the servcice centre and repaired the refrigerator. But again it gone bad and service centre takes 4-5 days to analyse the problem and then searches for the component to be replace and then testing is done for the proper operation of fridge. For all these I have to take the fridge to the centre which is 10 kms away and all costs should be borne by me. What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor. Still I am suffering from faulty fridge in this peak summer. i have paid Rs. 5000 for repairing ten times
SERVICE CENTRE -- FREEZEPOINT JAMSHEDPUR(JH)
PH NO. [protected]
There is recurring problem of cooling in the refrigiration. After many complaints and follow up the service personnal from the servcice centre and repaired the refrigerator. But again it gone bad and service centre takes 4-5 days to analyse the problem and then searches for the component to be replace and then testing is done for the proper operation of fridge. For all these I have to take the fridge to the centre which is 10 kms away and all costs should be borne by me. What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor. Still I am suffering from faulty fridge in this peak summer. i have paid Rs. 5000 for repairing ten times
SERVICE CENTRE -- FREEZEPOINT JAMSHEDPUR(JH)
PH NO. [protected]
No cooling
There is recurring problem of cooling in the refrigiration. After many complaints and follow up the service personnal from the servcice centre and repaired the refrigerator. But again it gone bad and service centre takes 4-5 days to analyse the problem and then searches for the component to be replace and then testing is done for the proper operation of fridge. For all these I have to take the fridge to the centre which is 10 kms away and all costs should be borne by me. What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor. Still I am suffering from faulty fridge in this peak summer. i have paid Rs. 5000 for repairing ten times
SERVICE CENTRE -- FREEZEPOINT JAMSHEDPUR(JH)
PH NO. [protected]
There is recurring problem of cooling in the refrigiration. After many complaints and follow up the service personnal from the servcice centre and repaired the refrigerator. But again it gone bad and service centre takes 4-5 days to analyse the problem and then searches for the component to be replace and then testing is done for the proper operation of fridge. For all these I have to take the fridge to the centre which is 10 kms away and all costs should be borne by me. What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor. Still I am suffering from faulty fridge in this peak summer. i have paid Rs. 5000 for repairing ten times
SERVICE CENTRE -- FREEZEPOINT JAMSHEDPUR(JH)
PH NO. [protected]
From
S.V.Balasubramanian,
Executive Engineer(Retd),
1109/4,50-street,Flat-H
Ph[protected].
To
Electrolux,
Chennai.
Sir,
SUB : 180 Lts/no cooling-reg
REF: Your service agent Inv No 1. 4496/19-06-10 for Rs200/-
2.3700/21-06-10 1000/-
3.6466/29-09-10 800/-
The above cited references may kindly be seen with the amount spent in a shorter period of less then 3 months.
The so called World Class Electrolux Refrigerator as a source of joy till June-2010.But to my utter dismay the compressor(under 5 yrs warranty) failed to function and the same was attended to by Techno service at a cost of Rs1000/- (vide ref-2 ).
But my satisfaction lost no longer. After hardly 3 months the unit had failed again Techno service people came and replaced the thermostat at a cost of Rs800/- (vide ref-3).Again as it did not work, the same people came after a couple of days and recorded his observation as there is insufficient Gas.
Again after a couple of days one more gentleman came and said that the chiller tray compartment to be replaced .He had disconnected the Gas Tube and the cost of the trays estimate was given around Rs3000/-
It may be seen that already 3 times there were different observations by the Tech service Agency and I presume they are not competent enough to diagnose the actual fault.
As a senior citizen,,I am put into lot of mental agony because of the deficiency in service and before I initiate action for the redressal through the appropriate forum
I shall be thankful if you could give your final final observationand conclusion as I could not vouchsafe with the findings of the Technicians of your agency as they are unconvincing.
I shall therefore wait for your reply.
I have adequate recorded evidences on the laxity on the part of the technicians and will establish when opportunity demands.
Thanking You,
S.V.Balasubramanian
05/10/10.
P.S .tThe replaced thermostat was not returned as assured
S.V.Balasubramanian,
Executive Engineer(Retd),
1109/4,50-street,Flat-H
Ph[protected].
To
Electrolux,
Chennai.
Sir,
SUB : 180 Lts/no cooling-reg
REF: Your service agent Inv No 1. 4496/19-06-10 for Rs200/-
2.3700/21-06-10 1000/-
3.6466/29-09-10 800/-
The above cited references may kindly be seen with the amount spent in a shorter period of less then 3 months.
The so called World Class Electrolux Refrigerator as a source of joy till June-2010.But to my utter dismay the compressor(under 5 yrs warranty) failed to function and the same was attended to by Techno service at a cost of Rs1000/- (vide ref-2 ).
But my satisfaction lost no longer. After hardly 3 months the unit had failed again Techno service people came and replaced the thermostat at a cost of Rs800/- (vide ref-3).Again as it did not work, the same people came after a couple of days and recorded his observation as there is insufficient Gas.
Again after a couple of days one more gentleman came and said that the chiller tray compartment to be replaced .He had disconnected the Gas Tube and the cost of the trays estimate was given around Rs3000/-
It may be seen that already 3 times there were different observations by the Tech service Agency and I presume they are not competent enough to diagnose the actual fault.
As a senior citizen,,I am put into lot of mental agony because of the deficiency in service and before I initiate action for the redressal through the appropriate forum
I shall be thankful if you could give your final final observationand conclusion as I could not vouchsafe with the findings of the Technicians of your agency as they are unconvincing.
I shall therefore wait for your reply.
I have adequate recorded evidences on the laxity on the part of the technicians and will establish when opportunity demands.
Thanking You,
S.V.Balasubramanian
05/10/10.
P.S .tThe replaced thermostat was not returned as assured
From
S.Venkatesh
11 Vethachalam Street
KK Nagar
Trichy
Dear Sir,
I was purchased one Kelvinator Refrigerator on 02.11.2005 at M/s. Vasantha & Co. Trichy. Last weak suddenly this Kelvinator Refrigerator is not cooling condition. I was contact your service person via toll free number. He came and checked and replied Compressor is not working. The Refrigerator is under warranty period and i am facing a lot of problems due to this product. therefore you are requested to please intimate the dealer and replace the new compressor.
Thanking you
Yours faithfully
S.Venkatesh
S.Venkatesh
11 Vethachalam Street
KK Nagar
Trichy
Dear Sir,
I was purchased one Kelvinator Refrigerator on 02.11.2005 at M/s. Vasantha & Co. Trichy. Last weak suddenly this Kelvinator Refrigerator is not cooling condition. I was contact your service person via toll free number. He came and checked and replied Compressor is not working. The Refrigerator is under warranty period and i am facing a lot of problems due to this product. therefore you are requested to please intimate the dealer and replace the new compressor.
Thanking you
Yours faithfully
S.Venkatesh
from the month of May 2010 servicing the fridge till now 18 oct 2010 is not working i have paid 6000 approx to them....
NO proper response...i have called them so many time...Very poor response
NO proper response...i have called them so many time...Very poor response
Dear sir, we have purchasre electrolux refrigerator model ERL245FF in DEC 2006.it was working fine since last 4 years from the month of AUG10.cooling problem started. i have compliant several times,ur people visited they have replaced new parts & charged for the same they gave recipt also but the problem is not solved.hyd[protected],hyd[protected],hyd[protected],hyd[protected],hyd[protected...⇄ imran [protected] visited 4 times.mr sami [protected] visited 3times. ur people gave me cool control system mr vinod numbers [protected]. cell[protected] no respons.pl solve my problem.pl take action. kamal singh [protected],[protected] sikh chowni ,kishan bagh, hyderabad.
From
S.Venkatesh
11 Vethachalam street
KK Nagar
Trichy - 21
To
The Manager
Electrolux Kelvinator
I was Purchased Electrolux Kelvinator Refigirator at Trichy I was complaint last month for not cooling condition to change the comprusre. In this related last week the Trichy Videocon service centre, to fix the new Refigirator comprusre for my Refigirator . I am happy for this customer care, I am thankful to Thiru Saravanan, Manager, Videocon Service Center, Fast Refigiration, 20 Sotuh Eda Street, Puthur, Trichy.
Thanking you,
Yours Venkatesh
S.Venkatesh
11 Vethachalam street
KK Nagar
Trichy - 21
To
The Manager
Electrolux Kelvinator
I was Purchased Electrolux Kelvinator Refigirator at Trichy I was complaint last month for not cooling condition to change the comprusre. In this related last week the Trichy Videocon service centre, to fix the new Refigirator comprusre for my Refigirator . I am happy for this customer care, I am thankful to Thiru Saravanan, Manager, Videocon Service Center, Fast Refigiration, 20 Sotuh Eda Street, Puthur, Trichy.
Thanking you,
Yours Venkatesh
true. Avoid buying this brand.. After sales service is nothing but looting customers.. its noway the great Kelvinator successor...
Cooling is not happening.
My residential address is as follows:
SMQ No 46/8
Sgt PP Yadav
Mountain shadow, Azara,
Distt - Kamrup Metro
Mobile - [protected]
My residential address is as follows:
SMQ No 46/8
Sgt PP Yadav
Mountain shadow, Azara,
Distt - Kamrup Metro
Mobile - [protected]
respected sir,
as i had already made a complaint about my electrolux refrigerator.in our fridge the compressor becomes the problem so they told to made a complaint in delhi office but till now no one came to service our fridge.
as i had already made a complaint about my electrolux refrigerator.in our fridge the compressor becomes the problem so they told to made a complaint in delhi office but till now no one came to service our fridge.
I have purchased fridge 1 1/2 yrs before thru Sri Balaji Electronics,Kalavai.
Within a year, the compraser was not working and i contacted Customer service and they charged Rs 2000 for the same.
Again Compraser is not working within Ten months after the repair.
I am following with the Customer care from November month onward, But there is no proper response.
Kindly look into this matter and take necessary action.
Complaint Number : CHE[protected]
CHN[protected]
Shree Vishnu.N
[protected]
Within a year, the compraser was not working and i contacted Customer service and they charged Rs 2000 for the same.
Again Compraser is not working within Ten months after the repair.
I am following with the Customer care from November month onward, But there is no proper response.
Kindly look into this matter and take necessary action.
Complaint Number : CHE[protected]
CHN[protected]
Shree Vishnu.N
[protected]
Electrolux — Thermostat not working of the refrigerator
Customer Name: Bhasker SharmaAddress: W766, JalVayu Vihar Greater Noida, Gautam Budha Nagar, UP
AMC star date: 16/03/2010
AMC End date: 15/03/2011
Mobile No: [protected] (Changed)
Thermostat of the refrigerator in AMC with Tek Care India Pvt. Lmt. is not working. Please send the service engineer to replace it as early as possible.
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Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
There is recurring problem of cooling in the refrigiration. After many complaints and follow up the service personnal from the servcice centre and repaired the refrigerator. But again it gone bad and service centre takes 4-5 days to analyse the problem and then searches for the component to be replace and then testing is done for the proper operation of fridge. For all these I have to take the fridge to the centre which is 10 kms away and all costs should be borne by me. What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor. Still I am suffering from faulty fridge in this peak summer.
SERVICE CENTRE == FREEZEPOINT JAMSHEDPUR MOB NO.[protected]