Eureka Forbes Complaints & Reviews

Eureka Forbes--AQUAGUARD TOTAL INFINITI — Delivery of defective product

I've bought a Aquaguard Total Infinity water purifier.In the first place the product delivered was faulty.Took it up with the sales executive, who till date is promising to do something about it.There have been en number of problems I am facing with this purifier.There was water dripping from the nozzle,then there was leakage from the bottom of the machine, now the water simply flows once the machine is on, without u having to press the start flow button & at times there is no water coming.
There is nothing that can be said about the service they provide.It is pathetic.My latest complaint was registered on 13th August 2010 (Request #:[protected]) & I am still clueless as to whether they are going to do something about the problem.The technicians that have visited on earlier complaints after persistently registering complaints have confessed that a machine with so many problems is not normal.It is a faulty piece, check with the people.There is no response from Eureka Forbes.I really don't know why are the people who are so irresponsible still in the industry.We want them sued for cheating on customers.They talk about giving our family Total Health, Total Protection with their water purifiers...No,we cannot go by their words...They are misleading the customers.

i have annual maintainence contract with the company for the water purifier which was signed in october.after number of complaints i got my purifier in working condition immediately after it was serviced. since last week my water purifier is not working again and their representatives dont answer my calls and the landline number goes unanswered. i dont know how a company of such repute is working.i am having a horrible time since the time i have got their water purifier installed.

The worst ever product and the worst ever service i have seen. The company can be closed istead of doing like this... Product is not working from day 1. No one attended the complaint. No response for the complaints. One serive guy came and he is saying that the warrenty is about to complete in a month so they cannot do any thing now and they are asking me to pay Rs.4,000 to get it rectified. The product is not wroking from day 1 and these stupids are asking me to pay at the end of the warrenty period. NO 1 CHEATERS.... Peoples please dont buy any product from this CHEATING COMPANY...

HI,
THIS IS TO INFORM THAT OUR WATER PURIFIER IS NOT WORKING AND WHEN WE TRY TO CALL HELPLINE NO-[protected] NO BODY RESPONDED AT ANY TIME AND WHEN SAME WAS TOLD TO MANAGER MR.PRASHANT HE STARTED USING ABUSIVE LANGUAGE AND SAID WHY DID YOU CALLED ME . THIS WAS SIMPLY DISGUSTING AND UN TOLLERABLE.

THANKS
RAVI SAHASMALL

i have istalled a new RO water purefier before 4-5 months now there iare some problem create by default .I have given many complaint(From one month regarlarly) at the sevice centere but nobody come to checke the probelem, They replied to me that our machanic is just coming but nobody come ro check the problem. My RO System is in warranty period.

I, m requested to you plz see the matter.

Thanking you
with regard,
Mr. Jitendra Kumar
Meerut (UP)250004

It is very disgusting and unfortunate painful experience that I have not get service for Aqua guard Service centre of Tinisukia Branch office (Assam) for last fifteen days to solve the water purifier problem.
I have the AMC service agreement for two years (3/1/2011 to 2/1/2013.). Please guide the Service Centre for proper action as soon as possible. I will go to Consumer Court for legal Process within 14/10/2012. I have not left stone upturn but last and final is the legal.

Dear sir,

I am not getting proper response or service from ur company even after so many complaints last 30 days.
Your tamilnadu customer care is so hope less, they are not bothered to give prompt service to an old customer like me, my friends. We are really suffering a lot after buying water purifier from ur company. We are informing our corporate office not to give permission to ur company in our township, office premises.
water purifier model : innova.
Complaint nos.74110629, 74033139.
If not attended within 24 hrs all of my friends, me are updating the bad response provided by u on all Social Networking Sites.
Customer care executives are disconnecting the calls while conversation even I am online.
My contact nos are available in complaint nos.
Attend immediately.

Urs,

Raj

Zero rating for eureka forbes...[protected]...

in spite of telephonic remainders and service request lodged in the site no one has turnep up to rectify the aquagaurd.
the service request no is 2BDB785272

complaint made on 29th july 2014, request no[protected], given by eureka forbes call center
but till date no one has attended the complaint,
please do the need full.

i bought aquagard classic model from khandwa . after one year machine circuit board has fused . i want to change circuit board.

The water purifier is not working well. I am disappointed with the performance of the machine. I would want it to be replaced as soon as possible.

employ information

empoly tyaag patra

Eureka Forbes — No response for complaint registered

I registered one complaint for my water purifier with request number [protected] on 11th May. I repeatedly made call to customer care to know the status. Every time, I listen only one answer that you will get call from our engineer by evening. I am now tired of calling them and really frustrated. It has been more than 3 weeks.

I do not understand, what is the point of hiring customer care dept if they do not want to respond.

Hi

My name is Vijay Janardhar Rao From Bangalore, I registered a complaint regarding water purifier machine repair last week through IVR. complaint no is 82955055. Till today nobody as reacted for this complaint are helped for our problem . This is the bad replay v are getting from your end . Please send the related person as early as possible.

Thanking you,
my cel no [protected], [protected]

sir
i have lodged a complaint on 20/12/10, i was told that the problem will be rectified in 48 hours
they didnt turn up hence called again and again, we brought ur product since my relative told that ur service will be good and the response from the call attending person is also not fair bcos when iwas talking to him he cut off the line in the middle, iam ramesh brought model reviva 6 months back, they didnot gave my complaint no too, i will be pleased if call is attended in time
my cell no [protected]

Poor response to complaints

Dear Sir/Madam



We tried registering a complaint with Eureka Forbes call centre on 14th April 2010 but was told that since the system was down they wont be able to register any complaint. Finally we registered a complaint with Eureka Forbes call centre on 16 April 2011, complaint id 84659846 for Aquasure Elegant.Till date no one has bothered to look into the complaint raised inspite of my repeated attempts.All I am told is that somebody will be attending to the complaint as soon as possible.Its now 4 days since the complaint was raised.

AquaGuard classic — water filter problem

pls ressolve this issue as Soon as possible on chargable base.

Address_120/383,lajpat nagar
opposite kaycee appartment,near rangoli guest house
kanpur,
mob.no_[protected]

Eureka Forbes — Missing Parts in Newly purchased product

Dear Sir/Mam..

I purchased AquaGuard Total Duo Model last year in month of April 2011 from Gorakhpur, Uttar Pradesh.

At that time the service Engineer who came for installation with the RO System ,did not attach the Particle filter that is an external part of RO
system.

After few months ,RO stopped working......When we complained for service....
The service engineer who came told us that particle filter is missing ..thats why there is some problem in filter..
We check in booklet provided with the machine..in that also connection with exterior filter (particle filter) to RO system is shown.

Then we called to dealer from where we purchased...


He said ..its not their fault ...the service /sales person who went for installation is responsible...

We called the sales/service person ...he is daily giving dates from last 3-4 months..that it will be fixed next week .


Now when we are calling our dealer and that person who sent service engineer for installation ,they are telling that we have to pay extra
money for that part...


Pls help us out asap as the warranty is also going to expire this month.

Thanks n Rgds

Meenakshi Srivastava

Dear Meenakshi,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

I am Dr. Anil Kumar Sinha, Muzaffarpur, Bihar.
I have got Aquaguard Nova water putrifier with water softner attached.
Local franchise at Kalambag road, Muzaffarpur is not providing regenration salt since last 6 months even after repeated request. This has made water purifier unsafe and dangerous to health.Kindly arrange the supply.
Manager Rajeevv Kumar, Mobile no.[protected].
Muy mobile no. [protected].
Dr. Ak Sinha.

phone — phone is dead from last 20 days

HI, my name is ratnesh kanwar , my phone is dead from last 20 days, and i have done 2 complaints ( complaint numbers are:- [protected] and [protected]) , and my phone is still dead. my residential address is :- bhati house , jagdish vihar colony, jagatpura, jaupur. If you can send someone to repair it, it would be great.
thank you!

Eureka Forbes/ Aqua guard Sensa — Bad service

We had purchased Aqua guard Sensa water purifier in the month Aug-08 for nearly Rs.20, 000/-
within 3 months the machine has developed complaints and on registering the complaint with the local service office they have not turned in. We have register d complaint with their call center too.

Eureka Forbes / Aquaguard Sensa — poor service

I had purchased product in Feb 2010 and it is under 2 year warranty. The warranty covers "Four service check ups every year during which Aquaguard is throughly checked and cleaned" as per Warranty card.
Have been repeatedly calling and requesting service dept to carry out service which is now 2 months due. Have a complaint number but every time I call I am told that it will take 2 days to service call. Period. And we start again from same point every time................................and this is not first time. Earlier took Eureka Forbes 1 month to carry out installation and then 1 week to repair after tap leakage

This is true. I have bought an Aquaguard sensa myself and after using it for a 5 days it stopped working and after complaing a guy came after 5 days and told me that there aren't enough people who got trained in this product that is why it took so many days.then he told me that the fuse got burst and we need to replace the adapter which also contains a circuit board.also blaming the product for it's design of placing the fse on the board instead of keeping it on a more accessible area outside..which will take another 2 days I contacted the sales person who said wonderful things about the products and services but to my agony he refused any help suggesting it is the matter of service people and even attending my telephone is not his duty.Once the sale is over his duty is over. I insisted on a replacement of this faulty product which I had bought for my new house.The service people came with a new circuit board after few days, since i didn't want a repaired product for my new house after spending so much, I insisted on replacement.But they refused and blamed the sales people for selling the product in my part of the state where the TDS in water is high where they will have more maintenance call.And also said the company also do not interested in selling the product in my district and also most part of Gujarat etc. So I felt like some body who got it free in front of the technician.Then after repeatedly contacting the state head of service, Finally I got it replaced.I am not sure whether it is a new one or another serviced one from elsewhere.It is only 3 days now.So I don't know how long it will work again.
Any way I have been using the Eureka Forbes Product for almost 20 years now without much trouble in service and product quality.But this product I doubt and the service and sales people attitude has changed. Hope the company will notify that

same problem but after 5 months i got filter problem till no one came for the service and water leakage nd no service satisfaction

madhu
hydrabad
[protected]

I have purchased Reviva nano RO system since last 5 months & at that time told me we give to you free service time to time but still i have not received any free service from Eureka. So please respond me and service promptly.

Thanks,
Jimit Shah,
[protected]
Satellite
Ahmedabad.

Dear Sir,

Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.

Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in

Best Regards,

Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.

Hi Arathi,

We too face this issue for past 3 weeks and now no body is responding to the issue. Please look into it.

Santhosh
Bangalore

Eureka Forbes Ltd.vacum cleaner — Not Attending my complaint since long

Sir,

I am working as Head Clerk Smt. H M Library, In our library we have 3 No. Wet & Dry Vacuum Cleaner with deep cleanning one of this not workig since June-2008, we had given complaint at Loacal Authorised Dealer, till to day after several remineder and telephonic talk No one can given feverabel reply, Details of complaint no, names of the persons etc can be provided, but I feel it is of no use. This company simply does not care.

Eureka forbes/vacuum cleaner — not working proply

hi

this prabhu, i brought one vacuum cleaner last month, but its not working properly, i have already complant on this on 4/June but still not nobody not yet to come to service and since last 10days continiouly calling costumer care on this still not no action taken, compalnt#81381063 on 4/june.

irequest you pls send somebody or pls return by money.

regards, prabhu[protected]

vacuum cleaner — Accessories not available in indore

I Have Bought a wet vaccum cleaner 2 years ago & frm 6 month im weekly asking for my damage floor brush for stock to replace it but godwon incharge always tells me that he is out of stock & stock will come next month from bhopal. i m feeling that i did big mistake by purchasing the the wet vccum cleaner. my mobile number is [protected]

Eureka Forbes — Vacuum cleaner not working

I bought a Eureka Forbes Vaccuum cleaneraround 20 days back.It seemed to be a used one and did not work properly.It worked for 5 min and then did not power on for 1-2 hrs.Even after that it again worked for 5 min .After numerous complaints , I got it replaced by the salesman after thorough checking .It worked for 15 -20 min at a stretch , but after the guy left , its still the same story.Now the salesman is not ready to even come and check it .Even the branch head does not answer the phone

vacuum cleaner — Suction of Vacuum cleaner not working

This is with respect to Vaccum cleaner (Euroclean Wet and Dry).

Our Vaccum cleaner is not working from past many days.
It is having a problem with Suction. I called up the Service personnel who delivered the product. Service personnel said he would visit our place at the earliest. But did not turned up after repeated calls citing various reasons.
This has been prolonged far too many days, as a result I am forced to raise a complaint now.

Please take care of this complaint and intimate it to the service personnel at the earliest.

Service personnel Mob No is: [protected]/[protected]

EUREKA FORBES INDIA — Vacuum Cleaner still not Delivered

Hi,

I had booked a Eureka Forbes vaccum cleaner on Saturday, 14th May 2011. The sales person, Mr. Badrinath Kulkarni who had come to my house took the entire machine amount from me stating that without this amount, they cannot book the machine for me. He had promised me that he would at maximum deliver the machine to me by Tuesday, 17th May 2011.

As I was in Germany for a week, my mom had started following up with him since Wednesday, 18th May 2011 however he has been fooling my mom. Once I returned, I started following up with him from Monday, 23rd May and he has been fooling me as well saying that "Sir, sorry galati ho gayi. Main aaj machine khud lekar aaonga", "Sir, the office is not giving the machine to me and hence I have sent it via RMS courier". Today Tuesday, 31st May and I have not yet received my machine.

I have spoken to all possible people in this while including: Mr. Ashok Nikam who is the lead for Badrinath Kulkarni, Ms. Sangeeta who is the CRM lead for Eureka Forbes and Monica who Sangeeta's colleague. All this effort of mine has gone in vain as nobody has been helpful in sending me the machine

I am writing to you hoping that you would be able to assist me with my problem and put up a case against these guys. It has been a mental harassment for me in the past 3 weeks.

Thanks & Best Regards,
Nilesh Oswal

Thanks for your comments. I escalated my issue to the Divisional Manager in Eureka Forbes and finally got the machine delivered yesterday evening itself.

Hi All,

I buyed an Eureka Forbes Vacume Cleaner when one of the executive named VENUGOPAL CHAHR came to my house an taken an demo and aggreed to buy the cleaner.

He has taken the Cheque for an amount of rupees 10, 900.00, from me on 24/11/2011 and till now i did not receive any vaccum cleaner for taht. Even the amount has been deboted from my account but never received my vaccum cleaner till date(21/02/2012).I keep on calling the executive Venugopal Chahr but he never takes my call.And when i call from other mobile, when i say my name he just cuts the call.

He has given me a receipt NO: 004873/409. I had the only proof with me to fight for.

Please some one help me in getting this resolved.

Regards,
Praveen A
+91-[protected]

Eureka Forbes — Water purifier Infiniti service not attended

We have to get the water purifier serviced. But, we are not able to get any call attended by your service centres. And also no proper information is given
Pl arrange for attending the service urgently
[protected] - vijayawada

pump is not working properly

I have a aquagaurd classic pump model-2003. it is a repair, just five minutes working and then stop. the motor is not working continously.

Eureka Forbes — serious

Bought a revive machine from mr rashmikanth das(FRAUD SALES ) first he said that for new year 14500 machine we are giving for 12500 if you book this machine right away i will give you at 12000 we asked for installment hesaid i will give at 0% interset than he said from his side he will give a stand of 300rs free after all the false promises he in all took 13300 cheques from me and gave me a reciept of 12900 which after a long settlement he made a settlement and gave me istead of 400 rs 300 back than within 23 days my machine which was a defective pecie broke down your engineer vijay comes to my place after calling your helpline for 7 times requesting i have no water to drink your engineer has no outgoing so he makes a call to murugan from my mobile is buying a eureka machine is my penalty i spoke to carol priya racheal rashmikant manoj an yourmanager mr venkat rao n number of times an now the best part is mr rao is not attending my calls not giving my refund of rs 2000 promised me a goodie bag as compensation but nothing has reached can somebody please do something for my leaking machine or replace already my machine has been replaced for 5 times already

Eureka Forbes — Defected Product Supplied Twice

Hi,

I purchased RO from X-Cite (Aundh) Pune, on 02-Aug-09. I was told that insallation will be done with 48 hrs but this was installed on Thursday. Next day it stopped working. When I reported this, engineer came and told that Motor is not working. I went to shop and got it replaced on Saturday. Engineer came on Sunday to install but he again found that Motor is not working. Along with the RO cost, I already spent about Rs 210 for logistics and lot of my time got wasted during all this. In this rainy season when Swine Flu is spreading, I spent this money so that we could get fresh water, instead we got only frustration. Also, X-Cite people are ready to replace the RO again but I am sorry to say but now I have lost confidence and want this money back. When I asked for refund, X-Cite people told me that it is not possible to refund the money. I have already put my concern to X-Cite people as well Eureka Forbes perople and I also written 4-5 emails to X-Cite & Eureka Forbes customer care but I have not received any response from their side.

I would request you to please help me in this regard as I have already gone through a lot of harassment,
lot of my time and money have gone waste.

Request you to please help to have my money refunded so that I can consider other options as we can not afford to take risk of drinking un-filterred water.

Below are the details:

Impact Retail Private Limited (X-Cite)
Shop No - 21, Westend Plaza,
Next to Convergys,
Nagras Road, Aundh, Pune

Bill No: 3C[protected]
Bill Date: 02-Aug-2009
Item Code / Batch No: 1WPEF0008 FS

Product: Elegant RO (Eureka Forbs)

Thanking you in advance.

Regards,
Manoj - [protected]

Eureka Forbes — no one is comming for servicing after we made lots of complain

we have made lot's of complain at eurekaforbes office at gwalior but no one is comming for service.
model -nova (water-purifier).

Dear Sir,

Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.

Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in

Best Regards,

Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.

hi sir
this is u r customer JITHENDER from hyd, i am writing this letter because i hav taken the product called supreme-3000 and i hav used it 1 yr it is very good .
the supreme-3000 has got repair so i have called u r service center and they r not giving response and service also .I hav given a request request of the purification cartridge and carbon block filter and tap .
my request no is 83722998
They have taken the order on 15-10-10 ie... on friday from that day they i am calling you are call center they are telling that (tht they wil deliver tommorow in 1st hour only )when ever i will cal they are saying this answer i don't like this answer thats why plz see that the order should deliver soon as possible

yours faithfully
JITHENDER
[protected]

Eureka Forbes service which was previously good has suddenly turned rotten. They are not responding to my service calls for service of my Aquaguard Nova Water Purifier unit for the last 4 days, forcing us to boil our drinking water, in spite of my having a 3-year Service Contract.

D.Ravindra
[protected]@rediffmail.com

10 January 2011

Now a days Eureka forbed hve do not have good cutomr support, I have on machine with two years AMC

no one coming for repair or regular check

I am from Chennai Porur, my contact [protected]


let me see how this is gettting improving

sir,

We have brought a new wet and dry vaccum cleaner a month before. Now It is not working properly. I have given a complaint 3 days before. My complaint ref no is 26255162 but till now, there is no responce from your side.

Is this the way of treating a customer.

I have also registered a complaint through Web - reference no is b191db292831.

Please do something.

Awaiting your early response.

SC Sarravanan

Dear Sir/Madam,



This is with reference to your complaint No.[protected] assigned to us for repairing of the our Aqua Flow equipment.

We had purchased the product on 15th Feb 2011 from Gurgaon .The equipment is out of order for the past 5 days.We had been following with the complaint no. but only false commitment is been given to us that the person will attend soon.


But till now your" SO CALLED SOON "person has not yet turned up

Regards,
Seema.N.Pattnaik

Serivce not done yet
Dear Sir,

We have registered a complain with the Eureka Forbes centre Raipur, Chhattisgarh first time on the 29 th August 2011 and second time 31st Aug 2011 for the Aqusere RO+ and the request ID is 8. It was suppose to get serviced within 4 working days, according to the call centre people.

Its has been around 9 days but the complain has not been settled. After every call they have lots of reason for not conning. for last 3 days they are giving the reason of rainfall. When I call the office they refuse to give me the Managers contact details. I have contacted the different no. which are provided by them and in the net but its no use. This Company use to say about propt service bet it's totally different as its says.


Hope there is some action taken.

Regards
Sudhanshu Kumar Nayak
[protected]@rediffmail.com

Eureka Forbes — Nobody is coming to service machine

i have purchased SENSA Machine,nobody is coming to service the machine inspite of several complaints.service of eureka forbes is really bad.

Dear Rajeshrele,

We have not heard from you for quite long, kindly share your status.

Regards,
Eureka Forbes Team

Eureka Forbes — repairing of null

Dear Sir

This is Jagdish Chand Garg.We had purchased eureka forbes aquaguard.but when we have complaint regarding our auro comsumer complaint forum say that this time we dont have repair parts you have to wait for some days.

kindly resolve our this problem because we cant survive even survive single minutes without water.

product is on same name.
contact number [protected]

Dear Mr. Jagdish,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr. Jagdish,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Sir,

I had given a complain reg problem in my Elegant RO on[protected] and the complain number is 70074045, which was installed before 10-15 days. Also I called more than twice to customer care to solve my problem soon, but nobody has came yet. It's really very very bad service to customer. It's really very worse service.

Thanks
Jitendra
[protected]
L-602
Heliconia-1
Magarpatta city
Pune

this imran from chennai, i have a purchased a vaccum cleaner wet n dry model before 7months but from 3months iam facing a issue in it, daily iam filing a complaint in customer care they saying today service man will come repeatedly but no response from your side, lastly iam warning if my problem not get solves by today i will file a complaint against your company... i will make this as serious issue by posting in facebook, twitter n many other social networks and maginezes... pls dont make me to get irritate again n again.

my details are as follows
name-imran.s
mob no-[protected]
mail-rock.[protected]@yahoo.com

warm regards
imran.s

I am from Burla, Sambalpur, Orissa, India. The numbers provided in the internet or papers provided by salesman or service personals are all fake. The landline phones are ringing and nobody is picking the phones all over India. I think the company should stop business in India and go back. Many fake persons are coming to the door and replacing candle and carbon block and demanding money in the form of cash. As no phone numbers are working in India it is very difficult to contact a single person of Eureka Forbes. The company only selling its product and doing no service for the people.

I have also Air Conditioner of Bluestar, set up box of TataSky, Air Cooler of Symphony and TV of LG. The customer care for these companies are really hearing the customer. All the information given by the people are correct and they reach the home withing 24hours of request.

This does not happen in the case of Eureka Forbes. All the information are fake and it is providing cheating business to the common man. The people of Eureka Forbes are only coming many times to sold their goods; giving long boring lectures for several minutes to hours. They come to the door till they become success in selling their products. I[censored] tell about the problems to them, they tell contact customer care.

I think the company has only salesman moving India from village to town as well as remote places, but no service personals appointed by Eureka Forbes.


One should not go for the company for buying the product because once breakdown it can not be repaired u r bound to buy a new one.

Dear Sir,

Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.

Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in

Best Regards,

Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.

It is indeed a shame that a customer of Eureka Forbes should have to face such problems. The company should have immediately looked into the matter and solved the problem to the customer's satisfaction, even if it meant replacing the defective unit as the machine is under warranty. I live in Goa and use a Eureka Forbes Aquaguard water purification system. Before I purchased it, I was told by friends about Eureka Forbes poor afrter sales service, but I took a chance as I felt the company had some reputation. While I have (luckily) not encountered major problems, my experience has been that Eureka Forbes persons are super prompt on sales and with just one phone call are ready to come, demonstrate and install any equipment. However, their after sales service needs much improvement. It takes very many calls to get any problems attended to and even then, the attitude of the service department is that they are doing it for the sake of doing it and because they have been forced to do so by one's persistant phone calls. In fact I wanted to purchase another Eureka Forbes appliance too, but I hesitate because of the after sales service that I have experienced.

This is the worst product. On[protected], the company salesman did a demo and took the order from me and cheque for RS. 6990, saying the the product will be delivered in a week. After repeated reminders, he brought a machine on 13th May. The machine was in a damaged carton and looked as if it was repacked, probably returned by another dissatisfied customer. The charger pin was damaged and useless. When it was told to the company, they promised to give replacement. After repeated complaints to the service dept, a new charger was sent on 26th March, 2013. For one year the machine remained idle. Fantastic service of Eureka Forbes. May God help Eureka Forbes customers?