This is to report a very serious complaint regarding to EXTREMELY POOR
EVOK services.
I ordered furniture worth 1 lac 22K on 6/16/2011. The delivery and
installation date decided at the time of payment was
06/17/2011(Friday).
After delivery of the furniture I called for installation but they did
not have any information of the installation to be done on Friday. SO,
I made at least 20 calls for the installation guy to come by evening
and fix my furniture as I had invited some guests at my home for
dinner and I did not have a Dining Table. Finally the installation guy
came and found that the Dining table is defective and CANNOT be fixed.
I had to entertain my guests without a dining table despite EVOK's
promises of the same. The installation guy promised me that he would
fix my dining table by 11a.m. next morning. As a customer, despite the
embarassment I agreed to it since i did not have any choice. On next
day, since morning I made various phone calls since 9:30a.m. and every
time the promise came from various people in the chain that my dining
table would be fixed within 1 hour and till 3:30 my dining table was
not fixed. I made calls to the technician Jaidev who refused to pick
up my call. Then I call Mr. Vijay Dwivedi who after giving me the same
promises of 1 hour again refused to pick up my call. Then I called
Sanjay, Mrinal, Mr Kanhaiya all of them promising me the fix within an
hour. I missed my 12 o clock meeting then a 2p.m. meeting and made at
least 50 calls.
Finally my furniture was fixed at 4:30p.m.
I have been BADLY HARASSED by EVOK and despite trusting the brand name
of EVOK I DID NOT get the desired services.
I demand compensation from EVOK for this kind of harassment to a very
big potential customer.
Now after a lot of emails and calls for the compensation maximum what they are doing is Mr. Kuldeep is saying that he would only give me further 5% discount on my further purchase. That means that despite the bad service they want me to go back to EVOK to buy more furniture so that they can again gain from me.
This is heights of harassment. There is nobody in EVOK who wants to listen to you.
They think very low about their customers.
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