[Resolved] Evok Gurgaon — New furniture defects on day of delivery

anoop.patel

from Hyderabad, Telangana

Sep 1, 2011

Address: Gurgaon, Haryana

We had bought a 3 piece set of recliners for 1.27 lac. They were delivered 1 week late but more importantly all these pieces had torn leatherite fabric. One recliner had a wobbly piece were the hand rest is, while another had huge gaps between 2 seats.

This is unacceptable and unforgivable.

Anoop Patel

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Hindware Sanitaryware Collection [HSIL] Customer Care

Sep 14, 2011

Dear Mr. Anoop Patel,

Greetings from Evokcare!

At the outset we regret for the inconvenience caused.

Our Service Executive Mr. Hari Om Raj is already in touch with you and confirmed you that by 27th September 2011, the Recliners will be replaced.

We value your kind patronage and assure you of our best services always.

Regards
Pratima
(Mgr. Customer Relations)

Hindware Sanitaryware Collection [HSIL] Customer Care

Dec 15, 2011

Dear Mr. Anoop Patel,

Greetings from Evokcare!

Trust that your Recliner replaced on 19th September 2011 is placed up to your satisfaction.

We appreciate you being our valued customer and assure you of our best services always.

Regards
Pratima
(Mgr. Customer Relations)

anil.sethia

from Mumbai, Maharashtra

Apr 20, 2013

We had purcahsed Modular Kitchen from EVOK and it was completed in March 12 but within 1 year we had to call the service centre who after lot of reluctance has provided service, The main issues are
1. Hinges become loose
2. Skirting comes out
3. Door comes out
Even after repairing 3 times we went to complain at Evok, faridabad today and they answered login your complain and give us complain no to take action.
Is this customer staisfaction EVOK is providing to there customers
Our order nos are 1842 and 2190