[Resolved]  Evok Hindware — No refund

Address: Karnataka

Hi,

I was looking for modular kitchen solution and visited Evok showroom on HRBR Layout Kalyan Nagar on 25th May 2013. I wanted a rough price quote to understand if it is something that fits in my budget. I was told that a site visit by Evok designer/carpenter is required to give me an estimate, and that would cost Rs 1000 which is refundable if I go-ahead with the work. I paid the amout thru debit card (Sales Order Number: SRV/13-14/000282).

Same day I checked with one of my friend who had his Kitchen work done thru Evok, from their Kitchen size and the cost they incurred I realised that the amount would be something which would not fit into my budget. I called up my Evok contact and told them that I would not need a site visit.

On June 1st 2013 I was at Evok hoping to explain my budget constraints and get the refund of advance amount I paid. I was told by Mr Kiran there that the refund in this case is not possible. I also checked with EVOK telephone customer care and the response was similar.

There are refund policies these days where a customer can even return an item purchased in the specified number of days if not satisfied. Here I paid the advance amount with the intent of getting a service from Evok, which I later did not want. So, neither I have purchased an item nor I have obtained any service. Am I paying Rs1000 for visiting Evok showroom and intending to do business?!

I wrote a similar mail to EVOK customer care ([protected]@hindware.co.in), a representative by name Prathima responded saying my refund check will be arranged in five business days and I would get a call from their shop. It has been more than 2 months now and she has stopped responding. I have sent few reminder mails([protected]@hindware.co.in) to their customer care but nobody responds.

Please help.