[Resolved]  Evok — No furniture/credit note given on replacement of Dining set for last 02 years

I am Vinay Mohan Singh. I had ordered for following 03 nos items at Evok, Shipramall, Indirapuram(UP) vide sales order no.1004SO/11-12/000628dtd 03.10.2011. 01)Joop KING Bed-01no. Rs.28,000.00 02)Joop Dressing mirrors-01 no. Rs.17,500.00 03)Elegant Dinning Set-01no. Rs.38,990.00 During booking of the above items, I asked the sales executive not to deliver the same till I confirm the dimensions of Dining set. But all the above 03 items were delivered by Evok. As discussed over phone with the sales executive at Evok, I had not received the dining table set and returned back the sealed packed dining set through the same vehicle in which above 03 items were delivered. Since, I had apprised the matter over phone to Evok Shipra mall and they assured me that any other item can also be purchased in lieu of the same, I visited evok store very next day and asked to give any other dining table of equal amount in place of the dining set. They told that credit note will be issued shortly then it can be purchased. I was waiting for issue of credit note. Mean while I visited the store 3-4 times but it was not issued. I was thinking It might take some more time so I was waiting patiently. After 03 months, sales executive Evok told that they can not do in this matter & you have to talk with our senior officer or HO. I talked with Stores Manager he also assured me for issuing of credit note or refund . Now he has been transferred from Evok Shipra Mall. I had also lodge complaint at customer care vide complaint no. 59568. In the month of April'14, Ms Pratima, Evok intimated that the case will take 10 days time to resolve vide mail dated 30.04.2013. Since then, i have visited so many times to Evok stores, Shipra Mall, contacted customer care and send nos. of e- mails. Customer care is telling every time that your case is under approval and will be resolved shortly. But so for issue has not been resolved. I am very frustrated now as considerable time has been passed but niether credit note has been issued nor money has been refunded. How such a big renowned company “Hindware “ can harass their customer for such a long time. So far I could not buy furniture as I am waiting for issue of credit note based on their assurance. If furniture can not be given, please refund my money immediately. Kindly help me in getting dining set OR credit note or refund me Rs.38,990.00. (Vinay Mohan Singh) D-119, NTPC, Vidyut Nagar Distt: G B Nagar 201008 [protected] [protected] [protected]@gmail.com