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I had the same problem yesterday. I tried to contact customer care and they said no services are available today. Which mean they don't have enough customer care executive to handle call from customers on Sunday.
My inverter battery is IM1500.
Last evening (may 7, 2017), me and my Mom were taking rest and battery was on charging mode. All of a sudden, we heard a loud sound coming from battery. When we saw what happened, it was shocking. The blast happened inside the battery. There were acid drop all around that area. A lot of toxic smell and acid were coming out of battery. Although, it's summer season. But still a customer doesn't expect this kind of experience from a huge brand. Not only I had to clean up all the mess, but my family is spending time by walking on road because the only backup source is gone. We had to spend significant amount of time without fan or lights.
My battery is still in warranty period.
I'll lodge a complain and I'm sure they'll replace the battery.
My inverter battery is IM1500.
Last evening (may 7, 2017), me and my Mom were taking rest and battery was on charging mode. All of a sudden, we heard a loud sound coming from battery. When we saw what happened, it was shocking. The blast happened inside the battery. There were acid drop all around that area. A lot of toxic smell and acid were coming out of battery. Although, it's summer season. But still a customer doesn't expect this kind of experience from a huge brand. Not only I had to clean up all the mess, but my family is spending time by walking on road because the only backup source is gone. We had to spend significant amount of time without fan or lights.
My battery is still in warranty period.
I'll lodge a complain and I'm sure they'll replace the battery.
Today morning around 530am, excide inverter in my home blasted. Thank God, my mom just went to other room. I need an explanation on this from excide. Your company cannot keep people's lives at stake for your own profits. Lot o[censored]tensils got damaged due to acid from that battery
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Exide House, 59E Chowringhee Road, Kolkata, West Bengal, India - 700020
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