[Resolved]  Ezone, Kolkata — Don't buy from EZone

I have purchased Ref and W/M from E-Zone Bhawanipore, the Managers are very friendly, yes my delivery was delayed. The complain are baseless, I think E-Zone is become a competator some persons are trying to malign their image. BE CAREFUL

Very horrible and vogus service I am receiving from ezone kolkata at Mani Square.I have purchased a 5 star rated refrigerator from that shop and they had delivered me the product 5 days later and at that time I noticed I received a 4-star rated refrigerator whose price is less than that what I paid. I did not accept the refrigerator and still now I have not received the refrigerator which I actually opted for.

Thank you guys... I was planning to buy a mobile phone from ezone..but no more now.. I will look for other options now..

Kalyan

Thanks guys. Today only I wanted to buy TV, Refrigerator etc. from E Zone as i have to shift to my new home. But now I will try for other stores

After reading this looooong list of complaints & cheating on part of ezone I dont think any guy who is sane enough would go t oeven pay a visit to the store... An thanks a lot you all guys you save me a lot of harrassment as I was going to buy an AC from ezone store and just wanted to check the correct address before leaving ... An guess what comes up... this list of complaints.

I owe thanks to all you guys...!!!

Absolutely Agree as I also had a horrendous experience with these crappy people.
I had bought a Samsung 46" LCD and they gave me damaged item, not to mention that the price which they charged was much higher when I compared it to other stores in kolkata. It's been more than 3 months and I am yet to receive a resolution.
Even, I suggest please don't go for any Samsung products from now on as there customer Service is even more pathetic.

ezone kolkata is not a good place to buy things from. Stay away from ezone.Looks like the sales persons are not interested in sales...

Thank u Every Good people here to aware us...thanks for sharing your experiences with us. Appreciate your kind suggestion and very sad to hear your pathetic experiences. Thank u So much. Saved many people from frauds. Honesty is not available there. Thanks Again. I was planning to buy a web cam from there. But never from E ZONE now.

INSE BACHO AUR SABKO BACHAO. Consumer forum Should take a step against them.

I do agree fully with you people. The Ezone Mani Square sells persons are very callous and indifferent in attitude and always busy in chatting. : M M Roy

Like many of you, I had a terrible experience with eZone Mani Square recently. My husband & I had bought an LCD & a double sitter sofa 2 weeks back. Here are the long list of difficulties & harassment we had to face for each of the items:
SOFA:
- In spite of specifically mentioning that we want the item to be delivered on a Saturday, they called twice during the week saying that they have left their warehouse with the sofa!
- After it was finally delivered, the delivery guys said that someone would come to “set up” the sofa. Honestly, we should have been more sceptical at that time, and then we would have seen that they had delivered a damaged item (one of the handles was broken).
- On informing eZone about the damaged product, they said that they would replace it on the following Tuesday. Since both my husband & I are unavailable during the week & we didn’t want to wait till the weekend, I requested my father to stay at our apartment for that day to receive the delivery. I’m sure you can guess, the delivery never came that day! J
- When I called up the furniture department, they seemed completely shocked (am sure they get acting lessons as part of their training program!) and conferenced me with the delivery department. It seems they didn’t leave with the sofa at all! Amazing inter-departmental communications, I must say!!!
- After that, eZone said they would deliver the replacement sofa on Thursday & we asked them to send it on Saturday since we couldn’t ask my 70+ father to stay an entire day again! Saturday it didn’t come. It finally came this morning on which I’m sitting right now & writing this post.
- Due to such utter harassment, I’m not even enjoying the sofa that much, which was supposed to be my birthday gift from my husband L.
LCD:
- You should have seen the sheer glee in the faces of the salesman when we went to check out the LCD TVs. Two of them were actually fighting over who will give us a brief of their products! Needless to say, they went on & on about the “special features”, “special discounts” and “special offers”.
- Similar to the sofa delivery, in spite of specifically mentioning that we want the item to be delivered on a Saturday, they called twice during the week saying that they have left their warehouse with the LCD!
- After the TV was delivered, they said that someone from Sony would come to set up the TV etc. However, we had to chase them up several times until finally the Sony guy came yesterday.
- The TV that we bought is supposed to have FM Radio facilities, which while selling the product, the salesman mentioned several times. However, it seems it is a known issue that the FM doesn’t work if you have Tata Sky or Airtel connection. It only works with cable TV! The salesman so conveniently “forgot” to mention this detail while selling the LCD to us!
I am so tremendously annoyed with eZone’s service that I decided to write to whoever the head of Future Group is! Please let me know if any of you know how to reach them officially.
I so wish I had come across this website before we bought the items from that place! They just know how to convince their customers to buy their products and they can resort to any means to do that! Once their items are sold, neither do they answer your calls, nor do they show much interest in providing service to you. Pathetic!

ezone manisquare staffs are very helpfull. i bought a lg lcd & hometheater from ezone and there service is very good. i think all buyers buy from ezone manisquare.

Ezone / Microsoft Wireless Mouse 3000 — Submitted a Microsoft Wireless Mouse For Repair around 2.5 months ago from ezone indore , still no response !!

Hi,

I submitted a Microsoft wireless mouse ( purchased from your retail store ezone ) on 9th june 2010 .
I was told that it'll take around 15 days to get it repaired and e zone would call back me when it is ready for delivery .
Then , after 15 days there was no reply and i forcefully had to visit ezone again where i was told that the guy who handles these issues isn't available now and they made me talk to him on phone , where he told that the mouse was sent out of town for repairs and it would take somewhere around 15-20 days for it to be ready .
He said that he'll call me when it gets repaired .
After 1.5 months ( i.e on 23rd july ) , i revisited ezone where i was told that it still is under repairs and they'll call me back .
Then after 2 months i revisited ezone where i was told that the guy who handled these issues has left that ezone branch ( Name : Nikhil ) and they gave me a number of a new guy (Name : Nitish ) and told me to talk to him first .
I called him and told him about this issue and he said that he didn't know anything about the mouse and he'll have to check for that first .
It's been around 3 months now and still I'm suffering b'coz my mouse which was supposed to be delivered to me back in 15 days , hasn't been there even in 3 months .
What do i have to do with a guy leaving your branch , and stuff ?
I've suffered a lot and visited your A.B Road branch here in INDORE a lot of times .
It's been frustrating now nd i've suffered a lot ...
I'm attaching a copy of the scanned rapair report with this mail and strongly suggest that you look into this matter seriously now as it has made your goodwill go down at least in my eyes , and i don't intend to purchase anything from ezone from now on ....

Also , i received a reply from your earlier this month stating that u've informed the local ezone team here and i'll get a response withn 2 days . But the people at this branch of your's aren't ready to even listen to my problem and there hasn't been a proper response from them ever since i purchased the mouse ....

So i require you to seriously look into the matter and reply me at earliest or else I'll be forced to take this matter to the Consumer Court.....

trhanks to all.i was about to buy a g-card from them ...but not now..NEVER NEVER NEVER ...THE CHEATER...
PRASUN
[protected].

thanks all of you...i was about to buy a g-card from there...but not now...i think they all cheater...

i bought a lg 26"lcd and also a sony ps2 from e-zone (south city) and both of teh time my expirience was good... they were helpful.. i am with hp customer service and i know that satisfying 100% of customers are not possible..but as some of you said that u havenot got teh delivery as expected, you could have asked for a confirmation waybill before placing teh order to secure your delivery on time... we cannot just blame others like that, we have to know our responsibilities as well

Thanx a lot! I was planning to buy Washing machine and Microwave from E-zone. This is a eye opener.

thanks a lot was planning to get a laptop today from ezone manisquare. now i wont. will have to find out a new palce. dont want to be harrassed.

Yes, you are right ...post delivery service is also poor ...staffs are also un-professional ..in my case they delivered wrong product ...and after 3-4 time entery in complain register ...no response received till date ...

Can anyone from Kolkata e-zone Mgmt tell me is that really the situation so horrible ?? Is that the ezone-kolkata staff is committed to let down Kolkata in front of the whole world ?? Shame on you guys ! Trust the mgmt will take necessary step to overcome this situation, if it is so and will prove others that their experiences are wrong ! - KK

can u plz tell me where i can buy sony led tv with emi in kolkata...??????
plz help me out as soon as possible...