[Resolved]  Go Indigo Airlines — Customer dissatisfaction

To
The Station Manager,
Indigo Air Services,
Bhubaneswar.

Dear Sir;
ISSUANCE OF TRAVEL CERTIFICATE
With due respect, I Shri Pratap Chandra Das, Manager (RBD), State Bank of India, Anandapur Branch in the District of Keonjhar, Odisha, beg to state that I am a loyal customer of your Air Service. I am taking your service 2-3 times from Bhubaneswar to Hyderabad every year since 2008. I have travelled along with my family members on 14.07.2014 from Bhubaneswar to Mumbai on account of my LFC (Leave Fare Concession). I booked all my air tickets through “K” Line Air Services vide booking reference K7SGWJ. Unfortunately, I have lost all my Boarding Passes, as a result my LFC is pending for pass.
Therefore, I request you kindly arrange to issue me a certificate regarding my travel along with my family members so that I can produce the same in my office in support of travelling through your Air Services.
For this act of your kindness, I shall be grateful to you.

Detail passengers list :-
I) Shri Pratap Chandra Das
II) Smt. Rajashree Das
III) Miss Sushree Smita Das
IV) Miss Deba Smita Das
V) Shri Kumarshree Chiranjeev Das


Yours’ faithfully

Shri Pratap Chandra Das

email id pratap_chandra.[protected]@sbi.co.in

tarun travel — e tic booking

respected sir myself shamsher chauhan i have taken the railways licence through smart shop and they asls provide me their own softwere

there was an incident happen that on 22/11/2008through smartshop i was tring to book a tic of 27/11/08 tatkal from BCT ---->> NLDS and than i got a error massage that unble to retrive due to communication error than after that i have got my tic through irctc site but after 3 minitues i have got a call that my tic was also booked from their side also but if they have first show any error haw can tay book the tic without my permission
and when i have tried to contact them every time they have told me that i should call tham .

sir, as we all know that tatkal tic are very sensitive and avlable for short duration so if i will gone for cll back requse it might be happen that the tic are not avlable so pls try to understad my problem and pls take proper action on smartshop

yours fathfully
shamsher chauhan

GoIndigo — DEFICIENCY IN SERVICE

GoIndigo
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]


REMINDER



Dear Sir,



I am still awaiting response to the below-mentioned e-mail. If this be your Corporate policy regarding customer grievance and complaint, then you should have the responsibility to accept and confirm the same, to enable me to take alternative recourse.



Thanks and regards.



Tarun P. Lala





"SRISHTI" FLAT NO. 3A, 34F SHIB KRISTO DAW LANE, Kolkata-700054
Mobile[protected];emails:[protected]@hotmail.com, @yahoo.com
Land Line - +[protected]





[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: customer.[protected]@goindigo.in
Subject: RE: Your IndiGo Itinerary
Date: Wed, 31 Dec 2008 17:25:09 +0530

Dear Sir,

From the contents and the spirit of the below-mentioned communication I am grossly disappointed, to say the least. As I said, it is not the quantum of money that matters, in the instant case. It is the attitude and spirit that is reflected by the stand that you have taken in replying in a routine fashion which not only smacks o[censored]ltra red tapism of your esteemed concern but also shows extreme lack of concern towards bonafide registered customers. Your highhandedness in dealing with a genuine grievance (if at all you are sensitive to the issue regarding passing on benefits to your customers) is srongly deplorable and rather unfortunate.

In fact, I got a taste of your attitude, when your below-mentioned customer relations officer had the cheek to mention "if we had raised the surcharge by Rs. 1000.00 would you be willing to pay?" My question is whether this is your official stand too? If yes, you can yourself imagine how insensitive and rude you can be to a customer of yours.

Initially I was making a humble request to you albeit a genuine one. Now I demand the following :---

1. Explanations from you for such comment from your customer relations officer, which is thoroughly unprofessional against customer governance.
2. Immediately refund the excess amount of fuel surcharge you had realised from me, which was reduced subsequently and I am well within my rights to get the benefit passed on to me.
3. Your contention "when you made the booking, you got the best fare available then" is absolutely not tenable, as you too have enjoyed the funds from that date and it is a mutually benefitial arrangement and you are bound to pass on any benefit to a customer, as per the law of natural justice.
4. Further, if your actual motive is good / excellent customer service, you have no business to charge more on upwardly revision of fare too.
5. Under no circumstances, I can be penalised for purchasing my tickets in advance and you have no business to do so. In one hand you are harping on for being 'early birds' and thereby ensuring capacity utilisation and in the other hand you are penalising for advance purchase, which is simply NOT done.
6. As it is a non-refundable ticket (which has been made per-force) if terms and conditions of travel is changed either you shall have to offer full refundability or pass on the benefit to the customer, without fail.

Further, any lapse in proper response to this mail shall be deemed as customer dis-service and shall be dealt with accordingly. I hope that you shall rise to the occasion and not force me to escalate the issue to other authorities.

Thanks and regards.

Tarun P. Lala




"SRISHTI" FLAT NO. 3A, 34F SHIB KRISTO DAW LANE, Kolkata-700054
Mobile[protected];emails:[protected]@hotmail.com, @yahoo.com
Land Line - +[protected]





[protected][protected][protected][protected]
From: customer.[protected]@GOINDIGO.IN
To: [protected]@hotmail.com
Date: Wed, 31 Dec 2008 11:05:38 +0530
Subject: RE: Your IndiGo Itinerary


Dear Sir,



Thanks for choosing IndiGo.



With regards to your mail, we would like to clarify when you made the booking, you got the best fare available then. Further any hike in the price or the reduction is applied to new bookings done after the change is applicable. Please note that IndiGo fares, including any component thereof (basic fares, surcharges and taxes), may be updated without notice; however, once you have already made a booking, the fare will not be changed. When you make your booking using IndiGo’s website or through our call center or airports or authorized agents, you will be notified of all of these components of your fare so that you can see how they make up the total price you pay.



The surcharge and tax are two different components, tax part is only Rs.225 known as passenger service fee.



Thus, while we must respectfully decline your request in this instance, we hope that you will choose IndiGo for your future travel and that we will be able to show you a product and service that we are proud to offer.



In case of any further assistance, please feel free to contact me.





Sincere Regards,



Mohit Arora

Customer Relations
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]
Web:- www.goindigo.in

From: tarun lala [mailto:[protected]@hotmail.com]
Sent: Tuesday, December 30, 2008 6:31 PM
To: IndiGo Customer Relations
Subject: RE: Your IndiGo Itinerary



Dear Sir,

This has reference to the below-mentioned booking sent to me by e-mail. I understand, that after I had purchased the referred tickets on the 15th November 2008 there had been substantial reduction in the fuel surcharge for the range of fare tickets purchased by me. Therefore, I request you, as a gesture of goodwill and excellent customer service to a registered client of yours to refund the difference amount to my credit card account, and oblige. In this connection please refer to the telecon that the undersigned had with Mr. Tarun, your customer service personnel who was kind enough to suggest this course of action at 18.00 hours during a call to your customer support helpline today, i.e.[protected].

Although and as the amount is not too large, your gesture, will obviously go a long way in word of mouth publicity for your esteemed airlines and I am sure you will honour this request from the under-named and oblige.

Thanks and regards.

Tarun P. Lala



"SRISHTI" FLAT NO. 3A, 34F SHIB KRISTO DAW LANE, Kolkata-700054

Mobile[protected];emails:[protected]@hotmail.com, @yahoo.com

Land Line - +[protected]







[protected][protected][protected][protected]

From: [protected]@goIndiGo.in
To: [protected]@hotmail.com
Subject: Your IndiGo Itinerary
Date: Sat, 15 Nov 2008 09:03:00 +0530

Visit us @ goIndiGo.in or Call[protected]
Toll free[protected]



Booking Reference ZZC4DF




A copy of this itinerary is required at check-in with a valid photo id for each person travelling.
For detailed terms and conditions, log on to www.goindigo.in

Important Information: Besides valid photo identification, please note the following additional requirements for bookings made using credit cards. Any failure to do so, for any reason whatsoever, shall result in IndiGo denying boarding privileges to the customer/passengers(s).
1. Indian Credit Cards: Customers are required to present the credit card or a photocopy of the credit card used to pay for the booking, at the time of check-in.
2. International (Non-Indian) Credit Cards: Credit Card holders are required to be a part of the travelling party and present the physical card at the time of check-in.

IndiGo Passenger(s)

Ms Trishita Lala
Ms Arshi Dutta










IndiGo Flight(s)





Flt #
Date
From
To
Depart
Arrive
Seat #


6E275
31Dec08
Calcutta (CCU)
Bangalore (BLR)
07:30
11:40
06A, 06B









IndiGo Fares


IndiGo Fare
2, 700.00


Passenger Service Fee
450.00


Fuel Surcharge
5, 800.00


IndiGo Total
8, 950.00


Total Payment
8, 950.00









IndiGo Information

We recommend you check-in AT LEAST 2 Hours prior to departure.
Check-in at www.goindigo.in is available. This option is for cabin baggage only. Not available for customers with infants or groups.
Failure to check-in 30 minutes prior to the scheduled departure time will result in your booking being cancelled and the fares and surcharges retained.
Boarding gates close 20 minutes prior to the scheduled time of departure. Please report at your departure gate at the indicated boarding time. Any passenger failing to report in time, may be refused boarding privileges.
Changes/cancellations permitted more than two (2) hours prior to departure with payment of change/cancellation fee and difference in fare if applicable.
A security search is compulsory.
Your booking is non refundable and Name changes are not permitted.
A selection of vegetarian & non-vegetarian oven-fresh croissants, delightful soft rumaali wraps, freshly hand-cut sandwiches, flavoured cashew nuts, cookies and cold beverages may be purchased onboard.
If booked through a Travel Partner, a non-refundable transaction fee will be collected directly by the Travel Partner.
Free baggage allowance 20kg checked baggage and 8kg (max dim 115cms) hand baggage. No piece system applies.
This booking is governed by IndiGo's fare rules and Conditions of Carriage that are available from Airport Counters, IndiGo Shops or www.goindigo.in
Flight schedules are subject to change and approval by authorities.
IndiGo reserves the right to deny boarding if credit card information is not supplied at check-in.

Flight Delays or Cancellations

IndiGo reserves the right to cancel, reschedule or delay the commencement or continuance of a flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without incurring any liability in damages or otherwise to the Customers or any other person whatsoever. Sometimes circumstances beyond IndiGo?s control result in flight delays, reschedules or cancellations. In such circumstances, IndiGo reserves the right to cancel, reschedule or delay a flight without prior notice. Circumstances beyond IndiGo?s control can include, without limitation, weather, air traffic control, mechanical failures, acts of terrorism, acts of nature, force majeure, strikes, riots, wars, hostilities, disturbances, governmental regulations, orders, demands or requirements, shortages of critical manpower, parts or materials, labour unrest, etc.IndiGo does not connect to other airlines and is not responsible for any losses incurred by Customers while trying to connect to or from other airlines.If an IndiGo flight is cancelled, rescheduled or delayed for more than three hours, a Customer shall have to right to choose: a refund, or a credit for future travel on IndiGo, or re-booking onto an alternative IndiGo flight at no additional cost subject to availability.In the special case in which a subsequent portion of an IndiGo flight is cancelled while a Customer is already in transit, a Customer shall have the right to choose: to remain at the transit station and to be re-booked onto an alternative IndiGo flight to the final destination at no additional cost subject to availability, or to remain at the transit station and accept a partial refund for the portion of the flight not completed, or to return to the point of origin and receive a refund, or a credit for future travel on IndiGo, or re-booking onto an alternative IndiGo flight at NO additional cost subject to availability.Please note that in the event of flight delay, reschedule or cancellation, IndiGo does not provide compensation for travel on other airlines, meals, lodging or ground transportation".












[protected][protected][protected][protected]

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Dear Sir,

Booking Reference: NZ74DP

I boarded the flight on Jan from GoI (Goa) to Maa (Chennai) in 6E 277 flight...Luggage counter employees had stolen my 2 gb transcend mp3 player and 2 gb transcend flash drive. i gave my bag to baggage counter and when i return to chennai home while checking the items, my flash drive and mp 3 player had been looted. Please give me information of how to handle this case

Thanks,
Sarath J

AAAAA

Dear Sirs,

I was a passenger in your flight at 12-45 p.m. from Bangalore to Mumbai, the relative PNR being EZ9PDV.
My attempts to send my request by e-mail to your e-mail address customer.[protected]@goindigo.in have proved futile as my e-mails messages were promptly returned as the e-mail was wrong. I need a copy of my
ticket for claiming reimbursement of the ticket fare. Your compliance to my request will be appreciable.
Thanking you,
Dr. Rajesh Subramaniam

defence — No boarding due to Excess booking

Dear sir/Maam
I was travelling to my native calicut for an important function and had booked an online confirmed ticket on IC 657 for 09th May. However after reacing the airport well in time at 0820 hrs I found the check in line moving very very slowly and finally it was closed at 0915 hrs. I along with a few other passeners kept waiting in dilemma and after repeated enquiry were informed that there was no room in the flight as it was overbooked. Finally they offered as other flights to Coimbature and Calicut. My flight to Calicut was in the evening from the international airport and after all the trouble I reached my place after the function was over.I am really surprised that such a reputed airline can make such mistakes.Being in the govt service I thougt it was my duty to first check Indian airline/air India before cecking for other available flights but this incident has really put me off and would think twice before booking a ticket with air india next time.
Regards
Sunil

i had travelled by indigo flight no 6E-308 from hyderabad to delhi, pnr no A1URBV, TRIP ID[protected] ON 11 MAY 09 & BY FLIGHT NO 6E-307, PNR NO W2Z8DX FROM DELHI TO HYDERABAD ON 12 MAY. I HAVE MISPLACED MY BOARDING PASSES AND I NEED THEM TO CLAIM REFUND FROM OUR PAYING AUTHORITIES AS I AM AN ARMY OFFICER . KINDLY HELP ME BY SENDING ME A DUPLICATE BOARDING PASS ON MY EMAIL ID, ELSE A CONFIRMATION THAT I HAD BOARDED THE PLANE ON THE DATES MENTIONED & COMPLETED MY JOURNEY.WILL BE GRATEFUL THANKS.

Flt - 6E 412
Date 20th May 2009
From Banglore
To Mumbai
Depart 9.20PM
Arrive 11.20PM
Seat # Near Middle Exit Door


To,
Sir/Madam,

We kindly request you to refund us the payment of the air ticket from Banllore to Mumbai filght No.6E 412 on Wednesday the 20th of May 2009 on the Name of Mr.Shripal Jain as he could not Reach the AirPort due to Traffic. The Passenger reported to checkin counter at 9.06p.m. We had even informed the AirPort authority of him getting late as he was stuck in traffic. After reporting and explaining the authority they were not ready to attend the passenger. we are sorry to tell you that we are not satisfied with your services provided to the coustemer.
The person sitting at the counter than after told us to give an application for the refund.
Please give more privilages to the customers.
Please contact.:
Megha Mehta.
Tel.:[protected].

Kindly do the needful.

Yours Thankful,
Megha Mehta.

Indian Air Force — Dis-satisfaction Of Connection

Respected Sir/Madam
I am golden costumer of your company No[protected] and [protected], due to assurance given by your staff i got my connection rewned in the month of Dec 08 now they are denying for the same.Mr Bharat and Ms Sagarika from mob no [protected] assured me to give me waver of Rs 49/- for cell to cell pack for local call now they are denying for the same.Sir either the assurance giver by your executive is to be fullfilled or my both the connection is to be disconnected by payming all the due.Yearly action in this regard is highly solicted.Waiting for early reply from your end.

hi sir/madam
i want to complaint against 1 of your crew prerna bkashi delhi based.i should nt say but she is a n ### gives her nos in flight n after that ask 4 money n says you people ask her to do that bcoz after that u will get good customer on your flights.i want to ask wat is this????u people are realy doin this if not than you should take any action against her bcoz now am not giving her any money so she started abusing me and cirsing me n also started blackmailing me.so plz reply me are u people taking any action on her or should i take any legal action or i will go through media.i am expecting ur reply otherwise am gonna take a legal action on her and on indigo airlines.
thanx, regards
aneesh gautam

I took corporate Kol -Gou tickets for 18th & 19th Sept2009. However, on return flight (Seat 2F) I was not treated as a corporate customer despite my reminding to crew incharge. On ground also there was nobody to reply to my queries though I paid high fares. Kindly reply the reasons and why you take corporate charges when you do not have the machinery.

Gou-Kol 19th 2F Seat corporate facilities denied despite reminders to cabin crew incharge. Why? What about the money I paid extra.

i traveld in go indigo flight delhi to hyderabad on 12/12/2009.my suiet case badly damaged.hyderabad air port people are not responding prpperly.what can i do.my tag no is[protected].booking conformation no b726am .complaint no.01/6e309/del-hyd 12 dec 09

To
Customer Relations
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]
Web:- www.goindigo.in

From :- Dr. Subhankar Majumdar
Booking Reference M1H8CE
Cell - [protected]

Sub :- Missed Flight due to security hazards

Sir,
I would like to draw your kind attention for solving my problem that arises yesterday during my security check in. I lay down the facts before you in details undernith.

That sir, I was an Indigo-airways passenger in flight no 360 dated 28.01.2010 vide ticket no[protected] whose booking reference is stated above.

That sir, my destination was from Kolkata to Agartala at 12.40 hrs.

That sir, in due time I took my boarding pass from the counter & stood in que for security check.

That sir, there was a long que in the security counter seeing that I requested Sequrity personels repetedly to allow me to go inside early but they didn't allow me.

That sir, during that period I received a call from Indigo officials that where I was? I told them I was in the que for Gate no 2 but they unable to recognise me & disconnect the phone.

That sir, finally completing my security check I entered into the security room & call back in that no from where I received the call.

That sir, security officer of gate no 2 also talked with that person but the officiating person told me that I was missed the flight & there is no way to get enter into the flight.

That sir, I came out from security room & gone to the Indigo counter to enquerd the matter that was happened with me. Returned me my baggeges they snatched my boarding pass from my hand telling me that its for security reason & refused to return me back the same.

That sir, I then tried hard to met with higher officials but unable to met anyone.

That sir, then I met with Airport manager & told him the fact briefly. Hearing all he wrote a request letter to Manager Indigo, stating him to revalidated my ticket but no one heared me.

That sir, failed to meet with any Indigo high officials I returned back to A/P manager again hearing me ultimately he arranged a ticket in Air India-airways for Kolkata-Agartala & advised me to sent a written complain to Indigo customer care regardin that untowards happening.

That sir, this is the fact for which I faced lots of trouble only due to non cooperation of the staffs of Indigo airways & became very disappointed.

Now Sir, I request you please enquier the matter codially and take nescessary action thus I can get back my ticket fare in full & also ensure me that such type o[censored]nwanted situation will not arises in future. If you do not take the matter seriously you will bound me to take the matter in consumer forum.

Enclo:- Copy of ticket which
contains the request
letter of A/P Manager


Copy to:-

1. Hon'ble Minister of tourism & information, Govt of Tripura for information.

2. Hon'ble Minister of Aviation & transport, Govt of India for information.

Dear Sir,
Recently indigo has started operation from Delhi to Jammu, it is a very good step in this sector.There are so many people who go frequently to Baroda to Jammu, but there is only one flight in the morning from Baroda to Jammu.The timeings for delhi to jammu is such, people cannot catch connecting flight to
Jammu. Airline should take note of this and adjust the timeings from Delhi to Jammu, so that they can catch the flight

mobile no: [protected]

Respected Sir,
I am an Defence person. I am travelling your indiGo airline dated 17th November 2009 from Agatala to New Delhi 10.15am to 13.55pm with my wife & infant. Sir, I have lost my boarding Pass till that date. I want to claim my ticket but not yet claimed becaused I have no boarding pass. Without boarding pass no cliam should be pass. then sir please you sent me a duplicate copy till 17th non 2009 of my e-mail.
I shall be thankful for you so ever time.

My e-mail Add: - vijayar.[protected]@rediffmail.com



Thanks & Regard

Vijay Kumar
38 AR

INDIGO AIRLINES — Unprofessional attitude and information not on time

I booked a ticket PNR no G6JHAA with Indigo airlines on 13th July for 20th August New Delhi to Ahmadabad flight 6E 153 t 3PM form Delhi. I got a call on 6.30 pm on 19th August that my flight is canceled and i was asked to board another flight at 7.30 am on 20th august. When i called their customer care and asked them that i cant board the 7 am flight as i was traveling and could reach delhi only by 9 am then they suggested me that they cant do anything. I asked them that they should have informed me about it earlier so that i could have planned again then they said they tried but couldn't connect. What a lame excuse? how hard it is to call a customer on his cell phone number? Then they asked me to either get refund or they will get me a ticket for next day flight at 3 pm. I told them that its not my fault so they should arrange for my travel but they didn't do anything. I was so irritated with their excuses and explanations that i asked them that i cant board the flight at 7 am next day so do what they want to do...As i was traveling i had some network problem with my phone so couldn't connect again. And when i called them in the morning they told me that they had already put a NO SHOW against my name and they will not reschedule or refund my ticket. Now this is a proper example of cheating the customers.they don't give information in advance and then ask consumers to do whatever they want.

Delhi Metro TICKET — Excess Charge to me

I travelled in Delhi metro on DT 02-10-10 from Vidhansabha to Malviya Nagar . The Actual charges for this trip is near 17 or 18 rs . Due to metro's reaosn , I was late for changing one metro to another merto , any finally they charge me 28 rs .

I was so busy so i was not able to discuss with him . In this evenng they told me you was was punching your card with big diffrence timing so we are chagring this fund to you . My colegious with same travelling with me with TOken , they how he trvelling in same 19 rs .

Request you ,

Plz do the needfull , & advice what can i do . This was so critical timng for me if i was going 2 OCT for job .

On dec.18.2010 i was travelling on flight 6e181 delhi to mumbai.I lost my mobile of LG GD 510black colour on board .If somebody submit it in lost and found department in any where in india, than please inform me on my ID <[protected]@yahoo.com> or on my no. [protected] or [protected].The PNR no. was CY2UAI and the seat no. was 27D, E, F .
Please reply as early as possible.

Thanks & Regard
Shaurya Sharma

Sir
I, m renowned Violinist & Working In All India Radio as a Programme Executive.Today[protected]i was travelling from Patna to Delhi by Flight no 6E 191 departure time 02:30pm.I.m come at Airport patna with my Violin after given performance .Your EMPLOYEE ID 3503 prepared by Rane told you carrying your instrument i will charged extra money & she charged Rs/ 500 voucher-6E 0640968.My PNR no is GDF1LX.I hope you remberse my money.My mob no is [protected].Also i hope you given reply or call me imdiately.I have your all paper with document.

Thanks
Dr.S.K.Nahar