Comments
Indigo
To
Indigo Airlines
Sir
Upon confirmation of a seat on a flight you send a message (sms) with inadequate and incomplete information.
That is without the PAX name and the airport security scowl at the pax when it is shown at the entry. They either chase the pax to show the full ticket in laptop or ipad or ask them to get hard copy from your kiosk who charge Rs 100 per sheet which less than 1 Rupee.
On one hand all cry to save paper and save tree and ecology on the other hand you depend on the ERP guys who never apply their mind except spilling the site with data given to them.
One led to other i was forced go round in vicious circle that your people telling me SMS is sufficient and the CISF telling that it is in complete without name.
Kindly add name also in the SMS alert such that there is no hassle and repetition of work.
This programmes
To
Indigo Airlines
Sir
Upon confirmation of a seat on a flight you send a message (sms) with inadequate and incomplete information.
That is without the PAX name and the airport security scowl at the pax when it is shown at the entry. They either chase the pax to show the full ticket in laptop or ipad or ask them to get hard copy from your kiosk who charge Rs 100 per sheet which less than 1 Rupee.
On one hand all cry to save paper and save tree and ecology on the other hand you depend on the ERP guys who never apply their mind except spilling the site with data given to them.
One led to other i was forced go round in vicious circle that your people telling me SMS is sufficient and the CISF telling that it is in complete without name.
Kindly add name also in the SMS alert such that there is no hassle and repetition of work.
This programmes
i traveled from New Delhi to Bhubaneswar on 15th jan 2014 by your flight no 6E 257, my PNR NO.P7NHTJ. seat no--6E.
The cabin crew Hostess services are very poor. Not bothered to offer Breakfast. Not bothered to ask any need of a passenger. I have to ask 4 to 5 times for a cup of water to take medicine. Nothing is available with you sugar less. Atlast I asked for a coffee, you don't have coffee without sugar. She offered me a black coffee, which is nothing but a hot water with coffee flavour. When asked for SUGAR FREE, SWEET n LOW, she refused that nothing is available like this request. I AM SHOCKED TO TELL YOU PEOPLE, IN INDIA MORE THEN 60% . IS NOT WITH DIABETICS. How come you don't have a basic need of sugar free coffee/or break fast at 7 AM. To take this fight, passengers should leave home by 5 AM. A sugar patient without such non availability of services will suffer very badly. More then that your hostess have no basic etiquette to help. I travelled morethen 100 times in Indigo, I nver get such bad services and non availability of breakfast items. Disappointed with your efficiency levels. I HAPPENED TO GO TO THIS CITY FOR ROYAL MARRIAGE OF KINGS FAMILY.
You need to improve.
G.Sultan mohideen, mobile no-[protected]
The cabin crew Hostess services are very poor. Not bothered to offer Breakfast. Not bothered to ask any need of a passenger. I have to ask 4 to 5 times for a cup of water to take medicine. Nothing is available with you sugar less. Atlast I asked for a coffee, you don't have coffee without sugar. She offered me a black coffee, which is nothing but a hot water with coffee flavour. When asked for SUGAR FREE, SWEET n LOW, she refused that nothing is available like this request. I AM SHOCKED TO TELL YOU PEOPLE, IN INDIA MORE THEN 60% . IS NOT WITH DIABETICS. How come you don't have a basic need of sugar free coffee/or break fast at 7 AM. To take this fight, passengers should leave home by 5 AM. A sugar patient without such non availability of services will suffer very badly. More then that your hostess have no basic etiquette to help. I travelled morethen 100 times in Indigo, I nver get such bad services and non availability of breakfast items. Disappointed with your efficiency levels. I HAPPENED TO GO TO THIS CITY FOR ROYAL MARRIAGE OF KINGS FAMILY.
You need to improve.
G.Sultan mohideen, mobile no-[protected]
Dear Sir/Madam,
I, Aurosri Burman Roy, on 21/1/2014 purchased 2 tickets from Trivandrum to Kolkata for coming 26/3/2014 from Indigo Airlines but during the last stage of my payment-procedure a message came consisting of transaction error with no confirmation of the tickets.but at the same time, to my surprise, S.B.I informed me that Rs.11262(that is the total flight fare) has been deducted from my account.i was also suggested with a message to convey my complaint to [protected]@billdesk.com.
I have already made contact to indigo customer care.They said no booking is there from my side.
My reference number is-q924kt
According to S.B.I., the purchase number is -POS 00005077 at Billdesk.com.
Feeling really very helpless, expecting a prompt action.
Regards
Aurosri Burman Roy
[protected]
[protected]@gmail.com
I, Aurosri Burman Roy, on 21/1/2014 purchased 2 tickets from Trivandrum to Kolkata for coming 26/3/2014 from Indigo Airlines but during the last stage of my payment-procedure a message came consisting of transaction error with no confirmation of the tickets.but at the same time, to my surprise, S.B.I informed me that Rs.11262(that is the total flight fare) has been deducted from my account.i was also suggested with a message to convey my complaint to [protected]@billdesk.com.
I have already made contact to indigo customer care.They said no booking is there from my side.
My reference number is-q924kt
According to S.B.I., the purchase number is -POS 00005077 at Billdesk.com.
Feeling really very helpless, expecting a prompt action.
Regards
Aurosri Burman Roy
[protected]
[protected]@gmail.com
INDIGO of late has been doing worse as far as CUSTOMER service is concerned .Their inflict service is getting bad...the inflict behaviour of Air hostesses are condemnable ..I was shown discourtesy when I wanted to use the Toilet service's and it was blocked for Pilot when he was still in cockpit...
Flight No. E 511, Chennai to pune
Booking reference UZ8JYE & VDRCUH
We were 11 persons out of them 1 is pregnant lady, 1 heart
patient & 3 Childs below 4 years . We
reached at 11.06 a.m. But I was not given the boarding pass stating that we are
late .
Your ground staff was very rude; they harassed me and also misbehaved at the
airport. Even after knowing that I have my baggage was security checked. They
did not let me check-in.
There is no any any co –operative, helping nature in your
staff . They have not suggested any other options for me.
This was a really terrible and horrifying experience for me and I caused a lot
of stress and mental pressure on me as I am a patient of high blood pressure.
You are requested to kindly refund my money.
Awaiting your co-operative action
Vanita
Booking reference UZ8JYE & VDRCUH
We were 11 persons out of them 1 is pregnant lady, 1 heart
patient & 3 Childs below 4 years . We
reached at 11.06 a.m. But I was not given the boarding pass stating that we are
late .
Your ground staff was very rude; they harassed me and also misbehaved at the
airport. Even after knowing that I have my baggage was security checked. They
did not let me check-in.
There is no any any co –operative, helping nature in your
staff . They have not suggested any other options for me.
This was a really terrible and horrifying experience for me and I caused a lot
of stress and mental pressure on me as I am a patient of high blood pressure.
You are requested to kindly refund my money.
Awaiting your co-operative action
Vanita
Dear Sir/Madam,
Greetings on your 8th Anniv !!
I have a complaint that my booking reference Q524WS booked on 06 Apr has been cancelled to my surprise and now have to rebook the same my new reference is U8M9XJ. I have had to suffer an immense financial loss on both counts for no fault of mine. May I request you to kindly at least refund in full the amount I spent on my previous booking so that my financial burden is reduced.
Regards, Raj Sujlana
Greetings on your 8th Anniv !!
I have a complaint that my booking reference Q524WS booked on 06 Apr has been cancelled to my surprise and now have to rebook the same my new reference is U8M9XJ. I have had to suffer an immense financial loss on both counts for no fault of mine. May I request you to kindly at least refund in full the amount I spent on my previous booking so that my financial burden is reduced.
Regards, Raj Sujlana
Dear Indigo Management. I'm Mr. Johnson Georgekutty, From Rajkot.
Really this is a sad story, Bcz on 18/9/14 l took AHMEDABAD-TRIVANDRUM Ticket, (PNR:6E-CDKB4R).I paid INR 11723.In this journey l had to spend about 9 hrs.Bcz there was not direct flight to reach in Tvm.But within this time Indigo not provided even a biscuit.Only l took the Atm card, so there had not money in my side.I much tiered and suffered with hungry.Not only that if not have any snacks in flight, that should have mention in ticket also.Am traveled many time in jet airways, those days they provided the meals as free of cost.
You know am a Bishop of a Church.How l can introduce others about your poor service?
Mob.[protected].
Really this is a sad story, Bcz on 18/9/14 l took AHMEDABAD-TRIVANDRUM Ticket, (PNR:6E-CDKB4R).I paid INR 11723.In this journey l had to spend about 9 hrs.Bcz there was not direct flight to reach in Tvm.But within this time Indigo not provided even a biscuit.Only l took the Atm card, so there had not money in my side.I much tiered and suffered with hungry.Not only that if not have any snacks in flight, that should have mention in ticket also.Am traveled many time in jet airways, those days they provided the meals as free of cost.
You know am a Bishop of a Church.How l can introduce others about your poor service?
Mob.[protected].
Passenger Name :YGOVARDHANAREDDY
Booking reference no : P8Q8WW
Booking Date : 25th july 2014
Journey Date : 10th sep 2014 From : Srinager to Banglore
Email : [protected]@gmail.com
cell no : [protected]
Alternate cell no : [protected]
Respected sir
My flight was scheduled in above date, due to drought (heavy rain fall) in srinager the communication system and transport, sliding was damaged so am unable to cancel the ticket .I am requesting you to refund my money to my account number . My return ticket was rescheduled.
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Booking reference no : P8Q8WW
Booking Date : 25th july 2014
Journey Date : 10th sep 2014 From : Srinager to Banglore
Email : [protected]@gmail.com
cell no : [protected]
Alternate cell no : [protected]
Respected sir
My flight was scheduled in above date, due to drought (heavy rain fall) in srinager the communication system and transport, sliding was damaged so am unable to cancel the ticket .I am requesting you to refund my money to my account number . My return ticket was rescheduled.
sir, /Madam,
I got my tickets boooked through one of my friend. but due to typographical erreor name of one of the passenger has been recorded as Arvinder Singh in place of HArvinder Singh. correct name is Harvinder Singh. Kindly do the needful or advise how it could be corrected.copy of ticket is given below. Booking reference is S7JVRM. status is confirmed. date of journeys are 20/1/2015 and 26/1/2015. Please do the needful and send the ticket after duly correcting the name of Mr. Harvinder Singh. only H is to be affixed in front of Arvinder Singh.
Warm Regards,
Prince Garg
[protected]
I got my tickets boooked through one of my friend. but due to typographical erreor name of one of the passenger has been recorded as Arvinder Singh in place of HArvinder Singh. correct name is Harvinder Singh. Kindly do the needful or advise how it could be corrected.copy of ticket is given below. Booking reference is S7JVRM. status is confirmed. date of journeys are 20/1/2015 and 26/1/2015. Please do the needful and send the ticket after duly correcting the name of Mr. Harvinder Singh. only H is to be affixed in front of Arvinder Singh.
Warm Regards,
Prince Garg
[protected]
I am awaiting final reply to reason of deduction.
Tks/Arun
Mob - 91 [protected]
On Tue, Nov 18, 2014 at 6:12 PM, A K SHRAFF <[protected]@gmail.com> wrote:
Dear Mr Vikask
I am surprised to get your mail as without replying to my mail you simply infd that refund is done.
Who is responsible to reply to my quarry as raised by me.
Why so much amount is deducted i want full detail.
Tks/Arun
On Tue, Nov 18, 2014 at 6:09 PM, IndiGo Customer Relations <customer.[protected]@goindigo.in> wrote:
Dear Sir,
Thank you for writing to IndiGo.
With regards to your mail, we would like to confirm that under your IndiGo PNR/ booking reference F9CGXT, an amount of INR 56, 892 has been refunded to your credit card account on 16th November 2014, the same will be reflecting within 10 working days.
Trust this clarifies.
For further assistance, feel free to get in touch with our 24/7 IndiGo call centre at[protected] or[protected].
Best Regards,
Vikas Chaudhary
Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India
F +[protected]
www.goindigo.in
[protected] Original Message[protected]
Dear Duty Officer/Customer Care
My name is Arun Kumar Shraff and I am a registered member on your Indigo Booking site with this mail ID.
I have booked 4 tickets for Delhi / Dubai and paid Rs 82088/ and later on I have advanced the date by one day thru you customer care executive on line
and paid the difference of Rs 3804 As that day the tickets rates were less thus cancellation charges less ticket rate was paid by me.
Unfortunately I have to cancel my plan thus I have to cancel my booking and I have recd one computer generated statement that total deduction is Rs
27400 which also includes Rs 8000 for change fee.
While doing the cancellation I have not done any change & for first change the money is already paid thus why is is charged to me is not clear.
Also I am surprised when I checked with my bank I understand that the refund has not come to my account thus I called your customer care executive Mr
Abilash and informed further deduction will there if to refund the money.
Really surprising as how you make the things complicated to the used/customers.
Also he assured that he will check the matter and will call but unfortunately he has not done so.
I am very regular traveler for Indigo but I am very disappointed with this dealing and want you to personally see to it and clear my problem immediately
and conf.
Tks/Arun Kr Shraff
Mobile no - + 91 [protected]
Tks/Arun
Mob - 91 [protected]
On Tue, Nov 18, 2014 at 6:12 PM, A K SHRAFF <[protected]@gmail.com> wrote:
Dear Mr Vikask
I am surprised to get your mail as without replying to my mail you simply infd that refund is done.
Who is responsible to reply to my quarry as raised by me.
Why so much amount is deducted i want full detail.
Tks/Arun
On Tue, Nov 18, 2014 at 6:09 PM, IndiGo Customer Relations <customer.[protected]@goindigo.in> wrote:
Dear Sir,
Thank you for writing to IndiGo.
With regards to your mail, we would like to confirm that under your IndiGo PNR/ booking reference F9CGXT, an amount of INR 56, 892 has been refunded to your credit card account on 16th November 2014, the same will be reflecting within 10 working days.
Trust this clarifies.
For further assistance, feel free to get in touch with our 24/7 IndiGo call centre at[protected] or[protected].
Best Regards,
Vikas Chaudhary
Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India
F +[protected]
www.goindigo.in
[protected] Original Message[protected]
Dear Duty Officer/Customer Care
My name is Arun Kumar Shraff and I am a registered member on your Indigo Booking site with this mail ID.
I have booked 4 tickets for Delhi / Dubai and paid Rs 82088/ and later on I have advanced the date by one day thru you customer care executive on line
and paid the difference of Rs 3804 As that day the tickets rates were less thus cancellation charges less ticket rate was paid by me.
Unfortunately I have to cancel my plan thus I have to cancel my booking and I have recd one computer generated statement that total deduction is Rs
27400 which also includes Rs 8000 for change fee.
While doing the cancellation I have not done any change & for first change the money is already paid thus why is is charged to me is not clear.
Also I am surprised when I checked with my bank I understand that the refund has not come to my account thus I called your customer care executive Mr
Abilash and informed further deduction will there if to refund the money.
Really surprising as how you make the things complicated to the used/customers.
Also he assured that he will check the matter and will call but unfortunately he has not done so.
I am very regular traveler for Indigo but I am very disappointed with this dealing and want you to personally see to it and clear my problem immediately
and conf.
Tks/Arun Kr Shraff
Mobile no - + 91 [protected]
I have booked ticket from Delhi to hyderabad my tour plan has changed . hence I would like change my travel date. Your employees Mr naval and shafi are saying as per company secret polocy we cant change your travel date.on my e ticket now where it is not written like this. For d past 4 days harassing me like. Is it a way for such prestigious airlines.
Shaik abdul salam
[protected]
Shaik abdul salam
[protected]
To
The Station Manager,
Indigo Air Services,
Bhubaneswar.
Dear Sir;
ISSUANCE OF TRAVEL CERTIFICATE
With due respect, I Shri Pratap Chandra Das, Manager (RBD), State Bank of India, Anandapur Branch in the District of Keonjhar, Odisha, beg to state that I am a loyal customer of your Air Service. I am taking your service 2-3 times from Bhubaneswar to Hyderabad every year since 2008. I have travelled along with my family members on 14.07.2014 from Bhubaneswar to Mumbai on account of my LFC (Leave Fare Concession). I booked all my air tickets through “K” Line Air Services vide booking reference K7SGWJ. Unfortunately, I have lost all my Boarding Passes, as a result my LFC is pending for pass.
Therefore, I request you kindly arrange to issue me a certificate regarding my travel along with my family members so that I can produce the same in my office in support of travelling through your Air Services.
For this act of your kindness, I shall be grateful to you.
Detail passengers list :-
I) Shri Pratap Chandra Das
II) Smt. Rajashree Das
III) Miss Sushree Smita Das
IV) Miss Deba Smita Das
V) Shri Kumarshree Chiranjeev Das
Yours’ faithfully
Shri Pratap Chandra Das
email id pratap_chandra.[protected]@sbi.co.in
The Station Manager,
Indigo Air Services,
Bhubaneswar.
Dear Sir;
ISSUANCE OF TRAVEL CERTIFICATE
With due respect, I Shri Pratap Chandra Das, Manager (RBD), State Bank of India, Anandapur Branch in the District of Keonjhar, Odisha, beg to state that I am a loyal customer of your Air Service. I am taking your service 2-3 times from Bhubaneswar to Hyderabad every year since 2008. I have travelled along with my family members on 14.07.2014 from Bhubaneswar to Mumbai on account of my LFC (Leave Fare Concession). I booked all my air tickets through “K” Line Air Services vide booking reference K7SGWJ. Unfortunately, I have lost all my Boarding Passes, as a result my LFC is pending for pass.
Therefore, I request you kindly arrange to issue me a certificate regarding my travel along with my family members so that I can produce the same in my office in support of travelling through your Air Services.
For this act of your kindness, I shall be grateful to you.
Detail passengers list :-
I) Shri Pratap Chandra Das
II) Smt. Rajashree Das
III) Miss Sushree Smita Das
IV) Miss Deba Smita Das
V) Shri Kumarshree Chiranjeev Das
Yours’ faithfully
Shri Pratap Chandra Das
email id pratap_chandra.[protected]@sbi.co.in
I am Commander Damodaran TV (Retd) and had made a journey from Chandigarh to Calicut on 12 October by flight 6E463, seat no 14C, PNR No AJFTFSR. The total nubmer of passengers in the flight booking were 4 nos. There are 2 issues which need to be addressed.
1. Excess baggage. We had weighed the luggage at home. It wes 61 KGs. How ever, the at the check in the Indigo executive told that it is 63 Kgs and charged me Rs 750.00 vide their receipt no [protected]. The check in executive gave only one boarding pass ie from Chandigarh to Mumbai. The boarding pass from Mumbai to Calicut was not issued. We noticed this after the security check in. So we told the security and he canceled the boarding pass. I again went to the check in and got new boarding passes issued for both the sectors. these were avoidable problems had the executive been trained properly. He was very prompt tin collecting excess baggage of 3 kgs, which works out 750 gms per passenger. My request to waive off that amount fell on deaf years. He should have been slightly magnanimous considering the negligible weight of 750 gms/passenger. Since the luggage was not booked form Chandigarh to Calicut, we had to collect the luggage at Mumbai. When we went to the check in we found that the luggage was only 61 kgs and we were told to proceed. I explained the whole thing to the Indigo Manager. He told me to make a complaint for further action. I would request you to investigate and refund the amount.
2. While we booked the flight ticket, we had indicated NV as our menu preference. how ever the air hostess told us that there is a shortage of NV meals and served us 2 NV and 2 veg meals. The NV meals were sold to the current meals ordered passengers. why this goo[censored]p please? Kindly look in to this and revert.
Regards
Cdr Damodaran (Retd, Indian Navy)
1. Excess baggage. We had weighed the luggage at home. It wes 61 KGs. How ever, the at the check in the Indigo executive told that it is 63 Kgs and charged me Rs 750.00 vide their receipt no [protected]. The check in executive gave only one boarding pass ie from Chandigarh to Mumbai. The boarding pass from Mumbai to Calicut was not issued. We noticed this after the security check in. So we told the security and he canceled the boarding pass. I again went to the check in and got new boarding passes issued for both the sectors. these were avoidable problems had the executive been trained properly. He was very prompt tin collecting excess baggage of 3 kgs, which works out 750 gms per passenger. My request to waive off that amount fell on deaf years. He should have been slightly magnanimous considering the negligible weight of 750 gms/passenger. Since the luggage was not booked form Chandigarh to Calicut, we had to collect the luggage at Mumbai. When we went to the check in we found that the luggage was only 61 kgs and we were told to proceed. I explained the whole thing to the Indigo Manager. He told me to make a complaint for further action. I would request you to investigate and refund the amount.
2. While we booked the flight ticket, we had indicated NV as our menu preference. how ever the air hostess told us that there is a shortage of NV meals and served us 2 NV and 2 veg meals. The NV meals were sold to the current meals ordered passengers. why this goo[censored]p please? Kindly look in to this and revert.
Regards
Cdr Damodaran (Retd, Indian Navy)
Subject: Indigo Airport wheel chair service
Indigo flt. 6E344 Date 30 October 2015: Passenger Name:Mr.Sunil Ranjan Banerji & Mrs. Minati Banerji: Attenddent of wheel chair for Mrs. Minati Banerji kept her waiting at Gate 4 and did not come back .She had to report to the Departure Gate with out wheel chair with great difficulty.Thereafter, the staff at the Depurture Gate helped her to board.Your action to avoid such inconvenience to others in future will be appreciated.
Indigo flt. 6E344 Date 30 October 2015: Passenger Name:Mr.Sunil Ranjan Banerji & Mrs. Minati Banerji: Attenddent of wheel chair for Mrs. Minati Banerji kept her waiting at Gate 4 and did not come back .She had to report to the Departure Gate with out wheel chair with great difficulty.Thereafter, the staff at the Depurture Gate helped her to board.Your action to avoid such inconvenience to others in future will be appreciated.
I am frequent flyer on many Indian domestic sectors.
Last sunday I was a passenger on my connecting flight from frankfurt LH
to Bangulru and onward to COK.
It was a great experience with your ground staff at check in area.
All the ground staff were so nice to behave espicially to be named
a guy named Mr.Farooq.
Please keep it up with this nice team and I congratulate all of them.
Regards
VENUGOPAL
KARUVATHIL
email: [protected]@gmail.com
Last sunday I was a passenger on my connecting flight from frankfurt LH
to Bangulru and onward to COK.
It was a great experience with your ground staff at check in area.
All the ground staff were so nice to behave espicially to be named
a guy named Mr.Farooq.
Please keep it up with this nice team and I congratulate all of them.
Regards
VENUGOPAL
KARUVATHIL
email: [protected]@gmail.com
Respected sir/madam,
Hereby informing you regarding bag No 29 whose indigo flight no 6E-164 departured from lucknow at 2.15 pm and arrived bangalore at 4.40 pm on 7th january.This is male traveller and has exchanged my black bag by mistake of his own black bag due to similar looks.
Kindly check the detail from the above information for tracing my bag and to return his bag if possible.
I dont have any other details of this person
Thanking you
Dr.Imran khan
NIMHANS HOSPITAL
BANGALORE
PH NO [protected]
![]()
Hereby informing you regarding bag No 29 whose indigo flight no 6E-164 departured from lucknow at 2.15 pm and arrived bangalore at 4.40 pm on 7th january.This is male traveller and has exchanged my black bag by mistake of his own black bag due to similar looks.
Kindly check the detail from the above information for tracing my bag and to return his bag if possible.
I dont have any other details of this person
Thanking you
Dr.Imran khan
NIMHANS HOSPITAL
BANGALORE
PH NO [protected]
At Hyderabad Air port Ms. B.Ashwini, 18125 was very helpful in arranging seats on flight 6E - 564, in view of my back problem.
We sincerely wish to convey our thanks to your cooperative staff.
The flight before time too.
We sincerely wish to convey our thanks to your cooperative staff.
The flight before time too.
Dear Indigo team,
I was your traveller in flight 6E 495 on 23 Jan 2016. My flight departure was at 8:30 am. Although I reached airport at 6:45, but due to huge volume of passengers and long Que in boarding counter, I couldn't able to get my boarding pass on time. Then one of your employee Ms.Ekta Ahuja (emp code - 17676) contacted and helped me in getting boarding pass.Moreover she had to convince her seniors, officials to get my boarding pass. She handled all the furious passengers with a calm and smile on her face.Even after getting the boarding pass, I couldtn able to clear security and board the flight, I contacted the indigo ground crew manager, she told me that I can board next flight and my luggage will be retrieved and send along with me in next flight and asked me to wait for half an hour to get new boarding pass.she also updated the comment under my previous flight boarding sequence number.Unfortunately she went to attend some meeting and I started contacting other employees from indigo.Everybody was sending me to one counter to another and no one was listening my case properly and no one was sagacious and calm to listen and check what comments the manager wrote for my case.so I lost track of my luggage and no update on whether I will be able to board next flight or not. Once again Ekta came to my rescue, she saw me struggling hard at various counters and in problem. She came to me spoke to me about the issue, again she handled it to efficiently and explain very properly the whole process. She also promised to help me even after if her shifts get over.
Before ekta, I decided that not to fly with indigo ever in my life, but ekta changed this view of me and I am sure that till the time employees like ekta are still working with indigo, Indigo will achieve high success in customer satisfaction. She was like an angel for me on this day.
Great job done Ekta Ahuja.kudos to you.
I was your traveller in flight 6E 495 on 23 Jan 2016. My flight departure was at 8:30 am. Although I reached airport at 6:45, but due to huge volume of passengers and long Que in boarding counter, I couldn't able to get my boarding pass on time. Then one of your employee Ms.Ekta Ahuja (emp code - 17676) contacted and helped me in getting boarding pass.Moreover she had to convince her seniors, officials to get my boarding pass. She handled all the furious passengers with a calm and smile on her face.Even after getting the boarding pass, I couldtn able to clear security and board the flight, I contacted the indigo ground crew manager, she told me that I can board next flight and my luggage will be retrieved and send along with me in next flight and asked me to wait for half an hour to get new boarding pass.she also updated the comment under my previous flight boarding sequence number.Unfortunately she went to attend some meeting and I started contacting other employees from indigo.Everybody was sending me to one counter to another and no one was listening my case properly and no one was sagacious and calm to listen and check what comments the manager wrote for my case.so I lost track of my luggage and no update on whether I will be able to board next flight or not. Once again Ekta came to my rescue, she saw me struggling hard at various counters and in problem. She came to me spoke to me about the issue, again she handled it to efficiently and explain very properly the whole process. She also promised to help me even after if her shifts get over.
Before ekta, I decided that not to fly with indigo ever in my life, but ekta changed this view of me and I am sure that till the time employees like ekta are still working with indigo, Indigo will achieve high success in customer satisfaction. She was like an angel for me on this day.
Great job done Ekta Ahuja.kudos to you.
Dear Officers
Greetings from Frequent flyer
I am very impressed by you service since i started to travel in IndiGo but this is first time i was totally disappoint by your service. I and my spouse(Kavita Mallik) travel today from 6E-31 from Delhi to Kathmandu but your help desk totally misguided us.
One of the Top Doctor from AIIMS, New Delhi Prof. Dr. Shishir Rastogi told and suggest that, my spouse is totally safe to travel in Airlines but Mr. Sandeep and two ladies staff are ignoring his decision of Dr. Rastogi and called Mr. Umashankar, that seems not as a doctor but that Mr. Umashankar comes and treat as Doctor. I also request both of them and also mention all the x-rays and prescriptions of Dr. who operate her in 12 Dec 2015 but there is no value of such senior Dr. recommendation. He firstly said that this is ok to travel but due to force of Mr. Sandeep, the staff give the slip/money receipt of IRs. 5000/- for airlifting.
Your slogan is totaly mismatched with this incident. The traveler who have insufficient money thus S/he can travel in IndiGo and also due to good service, is it kind of service we assume for future? Is it fare to cheat your regular customer? if yes then no problem!!!. I already mail in claim department, indigo group and finally you people for support. I wish good and quick respond from your side and also request for fire the person (Mr. Sandeep) who duty at 9:30 AM in IGI Airport T-3 for sector of Delhi -Kathmandu. Also i want to know why you people are not clear the customre, when S/he booked the ticket and request for wheel chair? Once we come to airport and ready to flight, then you ask for payment of 5000/-, is it fare???
I am very simple man and working in ministry of Science, Technology and Environment. I am waiting for your respond then i will proceed with government norms. Please find the attached reference ticket.I look forward with your quick respond...
Thank you
BR
Pankaj Kumar
+977-[protected]
Greetings from Frequent flyer
I am very impressed by you service since i started to travel in IndiGo but this is first time i was totally disappoint by your service. I and my spouse(Kavita Mallik) travel today from 6E-31 from Delhi to Kathmandu but your help desk totally misguided us.
One of the Top Doctor from AIIMS, New Delhi Prof. Dr. Shishir Rastogi told and suggest that, my spouse is totally safe to travel in Airlines but Mr. Sandeep and two ladies staff are ignoring his decision of Dr. Rastogi and called Mr. Umashankar, that seems not as a doctor but that Mr. Umashankar comes and treat as Doctor. I also request both of them and also mention all the x-rays and prescriptions of Dr. who operate her in 12 Dec 2015 but there is no value of such senior Dr. recommendation. He firstly said that this is ok to travel but due to force of Mr. Sandeep, the staff give the slip/money receipt of IRs. 5000/- for airlifting.
Your slogan is totaly mismatched with this incident. The traveler who have insufficient money thus S/he can travel in IndiGo and also due to good service, is it kind of service we assume for future? Is it fare to cheat your regular customer? if yes then no problem!!!. I already mail in claim department, indigo group and finally you people for support. I wish good and quick respond from your side and also request for fire the person (Mr. Sandeep) who duty at 9:30 AM in IGI Airport T-3 for sector of Delhi -Kathmandu. Also i want to know why you people are not clear the customre, when S/he booked the ticket and request for wheel chair? Once we come to airport and ready to flight, then you ask for payment of 5000/-, is it fare???
I am very simple man and working in ministry of Science, Technology and Environment. I am waiting for your respond then i will proceed with government norms. Please find the attached reference ticket.I look forward with your quick respond...
Thank you
BR
Pankaj Kumar
+977-[protected]
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+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
Hello,
I have been a regular and loyal Indigo passenger and I am thoroughly disappointed at the way I and my case has been handled so far.
I flew Indigo Flight No- 6E 552 (My PNR No-Q35ZSL) on December 09, 2013 from Bhubaneswar to Mumbai. I had an International flight to Toronto (British Airways) in late hours the same night
Since I had excess baggage (over 15 Kgs) I called up the Indigo customer care center on 9th December at 7:40am to book for excess baggage. The customer care executive on the other end informed me that if I have an international flight with in 24 hours of flying then I need not pay for excess baggage. He himself suggested upon sharing my onward international flight details that I have a British Airways Flight which allows me 2 baggages of 23+23 kgs each. And since my baggage was way less than that I do not need to book any excess baggage any further. All I needed to do was to show my International Flight itinerary at the Indigo Counter in Bhubaneswar Airport while dropping off my check-in luggage.
Upon arrival at the Indigo Counter in Bhubaneswar Airport when I showed my International Flight itinerary along with my Indigo Flight details I was told that no such policy exists and that I need to pay for excess baggage. Even after repeated requests and my willingness to pay for excess baggage well in advance I was tormented and had to undergo a lot of stress and embarrassment of being pulled out of the queue and made to wait for a long time almost till the boarding announcements for my flight were made. After all this an Indido representative who works in Bhubaneswar Airport (named- Ankita) came to assist me. She called up the customer care executive over phone (named- Ashutosh) again to clarify.
Ashutosh after a lot of discussion suggested that I pay excess baggage (Rs. 2000) at the moment considering that the boarding for my flight to Mumbai was to begin shortly and that he would take the responsibility to go back and check the records (telephone call recordings) and will refund back my money with in 2 days and will keep me informed about it the same day. I looking at the paucity of time and pressure of the situation decided to immediately pay Rs. 2000 trusting that my case shall be taken up immediately and settled.
Its the third day today and no one from Indigo have either called me or send me an email with regards to what is my status. I demand an immediate repayment of my money which I should not have been made to pay in the 1st place. This is really unacceptable that Indigo does not care about its loyal clients and encourages such a carefree behaviour. Also what surprises me is the inconsistency of policy where one representative says one thing while the other is completely ignorant of such a policy or denies it.
I demand an immediate settlement of my case with a clarification of the policy so that no other passenger suffers like I did.
Looking forward to your reply.
Sujata Mishra