Godrej Interio Complaints & Reviews

We purchased a Godrej Refrigerator from a dealer at "100-feet road in Coimbatore" at the fag end of 2010...At tht time, we were told by the dealer that a representative from Godrej would call on us within a week's time to tell us about the product and would also take care of other formalities like when to call them for service ete .. No one turned up even after we telephonically informed the dealer about the failure of the product representative at coimbatore to visit us and to see the product purchased by us.. Within a few months there was wire burning smell from within the interior of the fridge.& every time we opened the door the fuse blew out. atlast by removing the interior light unit we were able to stop the wire burning smell. now every time the defrost is pressed the fridge gets switched off permanently...It is now turning into a nightmare to purchase any product at Coimbatore , which lack proper service arrangement from the manufacturer.

i am purchase a Refrigerator Godrej 215 ltr, Cold Gold Matrix on dt. 08.03.2007. purchase time shopkeeper give a bill & 10 year rust protection plan warranty card.
Last two month my refrigerator internal body is cracked.
present time i store a water and fruits but open the door stink.
please take the necessary action of my matter

thank u

sanjay prajapati
[protected]

VERY WORST CUSTOMER SERVICE, i logged a service complaint for semi automatic washing machine on[protected] it is under AMC. They came on 19th and said motor problem and promised me to replace. But without rectifying the problem i received the SMS on 21st from service center that the call has completed. i called on the same day for that, and registered a new complaint for the same problem. No response from service center. on 28th i received SMS that your call [protected] is completed. Again i called for customer care they said they logged a new complaint. As of now my problem is not rectified. No proper response regarding the service complaints. where will i complaint about service centers. Very bad service response.

Sir,
On 31st march 2011 we had purchased a REf (model GFE2205FF metalic blue3 penta cool) from Bismi appliances kottayam branch,at ruppes 11,750.
After 7 months 18/08/2011 there was a problem with the cooling and REF function had stopped,and we had given a complaint to the agency regarding the same. The had rectified the complaint and returned it(complaint was compressor failure). After 10 months dated 11/06/2012 the above same defect happend. Again we had raised a complaint to the area manager Mr.Rajeev (mob.no-[protected]) and one of the techincion came today 12/06/2012
after checking the ref. he told that the comperssor should be changed and expence is 1600 should be taken by us. sir why should i pay due to the less qualityness that you have assured.
Please let us know how many compressor should we hire for next 2 years we had already used godrej Goldcold for about 16 years and thats why we purchased a same product of yours.
please take the necessary actions at the earlierst.Thanking you.
Please contact us in [protected]@gmail.com

Hi

The issue with my Fully Automatic Washing Machine started from 1st week of May when i raised a call for servicing(drier not working) and due to lack of communication from the service man from kolkata the helpdesk had closed the call stating the reason that the service man had visited my place which he never did, then i raised another call in the 3rd week (for the same issue) and one of the service man visited my place stating that the V-Belt and Pully are loose and are not functioning efficiently but can still make the machine work for few more days, so we should raise a call again once it stops working,
I raised another call which was closed on 28th May (Service Call no. [protected]) with my machine opened and the problem being in worser condition and we were not able to use in any case, leave alone the drier portion, In this whole case i had a chat with the guys sitting in helpdesk from Vineet to Ershad, who all promised me and cajoled me that the work will be solved and i shall not worry anymore but every time i was dissapointed, not only they didn't fulfill their promise of solving the issue but it was not notified to senior management,
Today morning i had a discussion with Mr.Ashwin, he stated that he is the Team Lead and he assured me that the service man will be visiting my place today but then i get a call from the number [protected], when Mr Debashish and Mr Pramod told me(service call number:[protected]) that the service man cannot visit my place since it is too hot and the service man is not well,
From a good working condition my Washing Machine has gone from bad to worse condition and if this is a condition of one of the pioneers brand of India, I feel very dissapointed to have been a part of the consumers since my machine was bought in 2007 , I am definitely not going to re-new my contract which is going to get over in july 2012 and hope to disconnect all the ties with GODREJ if the issue is not dealt with severely.

Thanks & Regards

Mansoor

Dear Sir/Madam,

On 20.05.2012 i call to godrej cutomer care and on 21.05.2012 one person came from godrej service and taken Rs.500 and assured me that within 24 hours he will come again with gas and do the needful but till now 05.06.2012 i called number of time in customer care and that particular agency but no body want to talk on this issue,in my house my parents are suffering from high sugar so i am confronting with problem where to keep their injection etc,please help me. .

Ashish Agarwal
[protected]

we want to service air conditioner

Sir,
Respectfully I inform you that my AC purchased on 27/11/10 become defected. Being informed the service center came & took away P CC Board,Transformer, Disp Board & service charge.My complain was register on 09/05/12 in Toll free No & they gave complain No [protected] CSN is 702.Since then I frequently tried to communicate but in vain.

I humbly pray to you to take necessary action so that I get rid of this unwanted situation.

Thanking you.

Hello Sir/Madam,

I complaint 21 may 2012 in the Godrej company, but companies are not hearing today, and I'm tired of making phone calls to company, they just give the same answer - "We are sending a mechanic in the evening or morning . " We was purchased the freeze for the heat but are unable to use it.

The freeze purchase date is July 13, 2011. In the guarantee period.

I am requesting you to please don't ignore my complain and take appropriate action regarding this.

Thank you,

Yours sincerely,
Madan Mohan Soni

Hi,
I am really had a very bad experience of Godreg Customer Service so far. From last one and a half month i am trying to get my A/C repaired by the company but haven't got any satisfactory response from their side. My complaint no is [protected]. Can anybody provide me the No's of National Service Managers no so I'll talk to him directly as the people at the service station are only giving time or excuses.

If my problem is not resolved in next few days than i have no other option than to take legal action against the company, Service Station or the Service engineers as well.

Waiting for a positive reply from the company !

Thanks,
Kulbir Singh
0091-[protected]

Sub:-washing machine not proper working in wrranty period

dear sir/madam
i vikas dutta r/o rz-36,jain colony, part no-2, uttam nagar delhi-59, have purchase a washing machine sl. no:-7202, from vidya eletronics TIN No:-[protected],(wz-2, goverdhan park,main najafgarh road, near dal mill opp. metro pol no-681 uttam nagar delhi-59 on dt 20.11.2011 & sir my washing machine have a 2 year wrranty but my machine drier not working after 3 three month & i inform to both dealer & product company for this problem but both demand me extra charge & spare charge but my machine is under warranty so you are requested to please take a action both are party.
thanking you
Vikas Dutta
[protected]

I have bought a Godrej 5 star rated Air conditioner from Vasanth & Co, Mylapore about 2 months back. There is a free Electric Oven Offer. After paying the bill amount, I was told that the Oven is not available and will be given later. I said this need to be told even before my paying the bill, still OK.
The AC unit was installed at my home by the technicians. When they left, I found that temperature control was not functioning. Also I found that the installation was not done properly. A cap used for fixing to the wall where the tube goes out of the wall to the fan was not fixed. The insulation tape work was half done. I informed the concerned the next day.
The technician who came the next day was another person. He rectified the temperature problem. When asked the reason, he informed that connection was wrongly given. (The previous day after installation, the technicians were testing for half an hour after installation. My doubt is that, "Did they go away knowing that there is a fault?") About the insulation tape, he said that he has not brought and will attend to it later, though we told him on phone before starting.

We went on calling the technician requesting him to fix the tape. Till date, no action is taken. We finally stopped calling him.
We also went on calling Vasanth & Co to check whether Oven has come. Their only reply is " No". We have also asked them to refund the money for the Oven. They are not in a position to do that.

Added to this, I got a call from the Service Centre today morning. They asked whether they can send some one for the first service. I told them about the tape fixing which is not done. Their reply was, "You Pay and the service man fixes it". My head went spinning. It is not about the small amount. It is about some thing which is not done at all, when the item was delivered and installed. The installation charges were already paid, but work not completed.

Can some one tell me what I need to do?

I REGISTERED A COMPLAIT FOR MY GOREJ AIRCONDITIONER TO CUTOMER CAREAT[protected] ON 10 MAY 2012 WITH COMPLAINTNO. 394352. THE TECHNICIAN PROMPTLY CAME ON 11 MAY AND TOOK AWAY AC ON 12MAY SAYING THAT IT WILL BE REPAIRED & INSALLED BACK ON 13 MAY. THEREAFTER THE RESPONSE IS PATHETIC. CUSTOMER CARE HAS NO CLUE AS TO WHAT IS HAPPENING. THEIR STANDARD ANSWER IS " I WILLFORWARD THE MAIL". THE FIRM SERVOTAX SERICS, B-52, SECOR 60 NOIDA SAYS TOMORROW EVERYDAY. I DO NOT KNOW WHEN THAT DAY WILL COME

- HEM SHANKAR
[protected]

my complaint no. with godrej is 802511, more than one month old.service center for noida is not giving any support rather there attitude is also very bad.the first service engineer who visited my house G-10 sector-27 noida has broken the front load lock as he was not aware how to open it. He also done something in front o[censored]s that some part was short circuited. after making so many complaint they are simply saying part is coming wait.We have spoken to mr shailender giri head of the service workshop but all gone in vain.Now I have decided to go to the consumer court

sk srivastava

I placed order for Tia Dining Chairs from Godrej and paid full advance a week ago, chairs were delivered within 3 days but installation person hasn't turned up even after the said 48 hours period. Did not expect such a poor service from a reputed brand like Godrej. For dining chairs also they are not able to send a person. Now we are without chairs, house full of guests, and such poor response from the service team.

I have purchased refrigerator of godrej company and the compressor of same is failed within one year and the guaranty period of this product is about five year. I have lost my bill & guaranty card. I had asked for duplicate bill at dealer shop(Shakti Electronics, A'bad) but he told me that we have not maintain record before one year. Also the manufacturing year of same product is 2010. I have discussed about same with customer care of godrej but not giving satisfied answer.

I Got Fridge on apr 24th 2012, i found damage under the bottom of fridge, ie., le bush damaged. so unable to shift the fridge to the correct place.
on 25th 2012 technician came given demo & gone. But they given order for leg bush on 28th 2012 to coimbatore.

am writing this on may 7th 2012, still now we didnt get the leg bush, & those days we really srtuggled a lot without the use of fridge, menawhile we already sold the old fridge on Apr 24th 2012. really a bad situation for me, even i called to[protected] , but they said "this is not the correct location for TN region cust.care..

when i keep contacted the local service cntre, "its on pipilne"...Normally when we courier a stuff from Coimbatore TO Palayamkottai it will take minimum 2 days to maximum 4 days.

Problem IS : Can you imagine how it is manageable without fridge nowadays ??

really a crap thing.... !!!!!

dont know when am gonna get that stuff ????? :(

i have complained twice for cooling problem but no action was taken till now this is the wrost service you godrej peoples are providing us i have never seen this type of wrost service in my life so my request is to take back ur refigirator...

Items stored are getting rotten.

My parents had bought Godrej Interio study table dated 30th June 2008 from Godrej Lifespace, Govind Marg, Rajapark, Jaipur. The support of the table has got damaged & the partition between various compartments in the table has got bent. After repeated complaint requests to their customer care no. [protected] they had registered my complaint (complaint id: 244050) promising that the technician would reach within 48 hours but it has been 10 days and there has been no response from the company whatsoever. Their customer cell is extremely incompetent, most of the executives don't know the procedures & keep you on hold for most of the time. I would recommend future furniture buyers to refrain from buying Godrej Interio Furniture as its after sale service is extremely horrible.