HDFC Bank Complaints & Reviews

Hi,
I have one Credit Card of HDFC Bank. I accept that Initially I was irregular with the payments, but that was due to my family & financial problems. But I approached the credit card devision for the settlement of the dues. One of the collection agents named Sanya (Phone No: [protected]), agreed with INR 20000 in 5 installments. This was in starting of June'08.
On 30th June'08 my mother got heart attack & was admitted in ICCU for two days. I received the call from Sanya for the payments & I told the situation. She said to submit INR 1900 for the part payment & rest would be paid in the month of July'08. I did it.
On 1st July'08, when I went to ATM to draw money, I found my whole salary is made "hold of funds" by HDFC Bank. I contacted customer care & they replied (they are not trained to handle the situation & give the right answer) that it has been done by credit card devision & they can't do anything. I called to credit card devision & I was gives assurrance to get call back in 48 hours.
Next day, I called to Sanya & explained all but she replied that since she on half day leave she can't do anything before Monday.
I waited till monday, by the time my landlord has visited for more than 3 times asking for the rent. On monday, I again contacted Sanya, someone named Mr. Abhishek (Phone no: [protected]) picked up the phone, said Sanya is on leave, I told all the story & he assured me to help. He told me for the settlement in two shots after deducting INR 8000, for which I have to give debit note, I requested to send somebody to collect the debit note. On tuesday, I handed the debit note of INR 8000, to Mr. Devinder Sharma (Phone No:[protected]).
Since then, I am calling to every person to release my rest of the funds, so that I can pay the rent & buy groceries for my family. Mr Abhishek is not receiving phone, every time I call him someone else will pick up the phone saying, since he is senior manager as I was told, is busy or driving or gone for lunch or any other reason. Sanya, after many attempts received my call, only to say it is in process & your money will be released. I am listening to this answer since tuesday.
Today is Saturday, 09/08/08, I am still fighting for releasing amount. Sanya threaten me for not calling again & again else my whole salary amount will be deducted. Only this has made me to escalate the issue with the concerned authority for appropriate action. But I was unable to get the email id's except of [protected]@hdfcbank.com & customerservices.[protected]@hdfcbank.com.

Please help me, I am pennyless on todays's date.

HDFC Bank Credit Card dept. Harrasing me, use slang language & threatened me also...

I have a Salary Account with HDFC Bank Ltd since 2005. I have been transacting for last 3years, suddenly one morning (24th May 2008) my Account has been freezed and all my funds in the account has been kept on hold (Rs. 26, 775/-), I do not have any intimation form the bank nor the executive in the Branch is able to help me to get the information, why are these people troubling the Individuals, none of them were bothered to revert back my call.

Then i called up customer care they said HDFC is hold your balance amount becasue of credit card which is due since 2004. They said i have a HDFC card & i not clear my payment since 2004 so that's why they Hold & transfer the amount. I agian called up customer care i said if i am not pay since 2004 why r u calling me & i request to them please provide me the statements of my card and show the balance payment they never showing.

Now the problem was i have another Gold Card & I stopped the due payment then I received calls from credit card dept. for payment. I talk to the dept. guy and said all the senario (I told pls provide me the details for my old card then i give you the payment for Gold Card).

Then they never called me till 06th August 2008. today 07th Aug 2008 I received a call from Mr. Pooja from Rajouri Garden Branch Telephone No is[protected], Mob No. [protected] she said i dont what ever the bank is doing i need payment for Gold Card, I request her to show me the details of my old card & then i give you the payment.

She is extremely rude and abusive talking even she called me my office number & she threatened me like a police and she again called my office as my phone was busy and she tortured the Guard & Reception people. I would like you to take severe action against her.

So many times i request madam please provide me the old card details she said she is not responsible for the details, speek to customer care. but i called up (CC) they said they also have not any details. So its mean HDFC is authorize to deduct any amount which is balance my savings account.,

What can i do? Please reply. Should i register FIR?

Kindly help me I have great hopes from you.

Regards

Ranjit Sarkar
ranjit.[protected]@gmail.com

Dear Sir,

This is to inform you that my credit card whose no. is: [protected] has been misused on 28/07/2008 as told by your Risk Department person (Mr.Alok). I have already asked HDFC to block my card and issue me a new card ASAP. Three unauthorized transactions were made on my credit card. Till date I have not received a new card and when called the Customer care they inform me that my card is over limit now.

I request you to please help me in finding the culprit as I have never ever in my life done online transactions.

Kindly take an action at the earliest as I would not be interested in paying for the expenses I am not responsible.

Awaiting an appropriate response from your side.

Thanks & Regards,

Bhaskar Koushal.
Address: H 92, 2nd Flr Saharms Complex
Subhash Market, Kotla Mubarak Pur
New Delhi-11003
India

My Car bearing no. WB38L 5005 covered under HDFC insurance vide Policy no. VP[protected] met with an accident on 26.05.2008 on the NH31 under Bidhannagar IPS. The information was given to Mr. Seshadri, Claims Officer on 27.05.08. Claim no. 240211 dated 30.05.08. Inspection by HDFC appointed surveyor on 30.05.08. Till then getting no response from them I contacted [protected]@HDFCERGO.com on 08.07.08. After then they appointed their company surveyor and mailed me one vague asessment to start the repairing process and after making payment by me they will settle the reimbursement. After much persuation they confirmed me certain repairing scope on 24.07.08 which do not cover all the visual accidental damages.
My last Mail is as below :
From Ashok Podder <[protected]@gmail.com>
To seshadri.[protected]@hdfcergo.com

Cc [protected]@hdfcergo.com

Date Thu, Aug 7, 2008 at 12:19 AM
Subject Repair Settlement of WB 38L 5005
mailed-bygmail.com


Dear Sir,

i) On dated 24/07/08 you have communicated to me for the 1st. time about your assessment of repairs and in reply I informed you on 26/07/08 about deletion of certain visual damages. But surprisingly neither you agree nor you disagree with my findings and only you have been insisting me to ask the repairer to go ahead with the repairing without any settlement i.e., you are trying to cut short / limit the visual accidental damages.
ii) I did request you long ago to repair my car at any OEM authorized workshop of your choice but you did not pay attention towards he same and on the contrary you are trying to defame the repairer by remarking "a dealer having a monopoly and demanding unusual charges", "the repair estimate submitted by the repairer is very much exaggerated and without basis" etc.
iii) I did request you only to depute any independent surveyor to assess the visually acceptable accidental damages in front of me and so I visited the workshop with prior intimation to you on 4th & 5th Aug'08 to interact with your deputed person, as you did not bother to intimate me that you would not send anybody on those dates.
iv) Insurance act says that independent Surveyor will check and assess the scope of repairs and replacement of parts necessary against the accidental damages. But violating the same you deputed your company surveyor/assessor and communicated me the assessment made by him. Now I am to conclude that your person intentionally overlooked many visual damages.
v) My intention was to start the repair process after acceptable settlement of the accidental damages which are clear before eyes. Of course the hidden damages which can be identified after dismantling during the repair process, can be finalized after time to time inspections and acceptance of accidental damages.
vi) I did mention several times since the claim regarding avoidable damages due to daily heat, rain, dust & other pollutions which can be minimized if you act properly and timely with due consideration of your company's motto of Customer's satisfaction.
vii) As my vehicle has been deformed from original shape that has affected the vehicle's structural integrity due to the accident, which reveals from all around visual inspection, the repair / restoration to the originality will certainly claim more labour charges than your assessor is reflecting if OEM guidelines are followed, which can be had from any Maruti-Suzuki authorized repairer after showing them in details.
viii) From the place of accident the vehicle was towed to the nearest Maruti-Suzuki authorized repairer's shop. I am yet to get the reimbursement of towing charges, which I didn't claim till date, as I was being told from all concerned that the reimbursement bill will be processed after finalization of the claim.


With best wishes,

Ashok Podder

I book 5 FD's each of value 50, 000/- with Koramngla branch of HDFC Bank in Bangalore in June 2007. I asked the executive to book for 1 year and 15 days. But, when the statement came to me, it was written 2 years and 15 days with a ROI 9.5% p.a.. I asked the same to him. He said that it comes with a minimum default period of 2 years and 15 days. I an break at anytime and I will get the same rate of interest. So, as per my requirement i.e. Iasked for the closure of the FD after 1 year and 15 days. They deducted my rate of interest stating the fact the information that has been given to you was wrong.

Now, I relied on the executive which was being send by HDFC Bank. I signed on the papers mentioning the period as 1 year and 15 days.Where have I done something illegal in this.It is the HDFC Bank who has chaeated me and given me a mental trauma.I request you to provide justice to me.

I went to HDFC Branch in Thillai Nagar, Trichy, Tamilnadu for opening a New Savings account (Joint A/c) on 04/08/08. The Account opening officer (J.DINESH RUBEAK) told me that all New Savings account Primary Card holder will have only Easy shop International Gold Debit card pre activated for his account. Gold Card is a default card for New A/c holders and it would be charged Rs. 500/- p.a.

I insisted showing the application that there are options for other cards also for primary card holder. But even then he told me that Gold card is Mandatory to start a new account.

Even though paying Rs. 500/- p.a. is not a matter for me, I do not find the additional features of Gold card much appealing and useful to me. But for the sake of opening the account and on believing the words of the officer, I opened the account with Gold card.

Later through friends and customer care, I came to know that Gold Card is not mandatory. New A/c could be opened with International Debit Card with an annual fee of Rs. 100/- p.a.

Though paying Rs. 500/- p.a. is not a matter for me, I find this as a pure cheating behavior. I am fed up to continue relation with the bank.

I also spoke to the same person mentioning the above. Now he replies that “I[censored] r not interested in the card u can change the card after one year with a charge of 150/-“. Irresponsible behavior.

I am hopeless to believe this person.

Pls. give me a solution.
Can I go for change of card? How & when. What will be the charges?
What is procedure for changing this account to salary account?

Regards,

T.Swaminathan

Hi

HDFC Vashi branch recd cheque from PF Office which where dispatch from bangalore Dt 27/06/08 & 23/06/08 which had a printing mistake instead of [protected] it had printed[protected] but my name was printed on it along with the a/c no gain i am yet to recd the full amount from HDFC.

One excutive Divya Shetty from Vashi Branch spoke to me around 7 to 7:30 on 29/07/08 after making complaints on telephone when i asked for vashi branch manager no the gave me a no which is always ringing .

I think hdfc is playing games with a customer who is having a account for almost 8 years.

regards

balaji

I am one of the account holder of HDFC BANK, would like to list some horrible experience which I had gone through recently. Inconvenience caused stated as under:
1. Terrible experienced at HDFC BANK – Punjabi Bagh Branch
a) Problem raised when I went to HDFC BANK Punjabi Bagh Branch to apply for a new Debit card as the old one was misplaced. Being totally unaware with the procedures and rules of the bank thus seeking for help but instead of that I was being ignored by the staff, not only this some ladies were busy with their private calls and were discussing about the household stuff
b) Then I queried from one of the staff member “how to apply for new debit card”. she told me to fill up the form for the same which was kept next to the wall - near to the entrance. I searched for the relevant form but got confused as there were many forms. Thus I spent around 15 mins there for the same but none of them took initiative to help out the customer.
c) Thus anyhow I got the form and filled it up. I did confirm from the girl at counter no.9, I gave her my account details as it is a co-operate account so which address has to be mentioned coz I have already left the organization. She told me you can put your Residence address. She didn’t provide adequate details - that I have to fill the form for changing of address first. And as being unaware of the procedure I didn’t fill any form for the changing of the address. I applied for new debit card and credit card at the same time and mentioned my home address in both the forms. However I got my credit card at home address but the debit card was sent to the office address.

2. Another awful incident with Customer Care People - Managers
Thus I had a conversation with Cust care ppl around 4 times to check the status and every time a different statement was given to me. Which are as follows:
a) 1st time - they told me that the card has been sent to the your office address when informed them that I m no longer working with that organization they replied that don’t worry as it will be returned to the bank and you can collect it from the Punjabi Bagh branch – which was fine with me.
b) 2nd time - they assured me that the card has been already returned from my office and will be sent to the Punjabi Bagh Branch and I can collect it from there.
c) 3rd time - they were not sure and was not aware that what exactly was going on??
d) 4th time- I had a word with Asst Manager – Sonali Jain & Manager – Ravi Tiwari, both were impolite and blamed me for everything as its your account and you are responsible for your account and it was your reponsiblity to get the address change first. Ravi Tiwari informed me that the card was again sent to the office address and has been delivered to an unknown person.

* Now I would like to take your attention towards few things –
1. I wasn’t aware with the procedures as I am not working in any Bank – why didn’t the staff inform me at the first place when I asked them which address has to be mentioned in the form?? They were busy chatting with their colleagues or with their private talk, WHICH WAS MORE IMPORTANT THAN TO ASSIST THE CUSTOMERS??? People in the branch were unhelpful & didn’t care to provide adequate information.
2. People in customer care dept are not clear with the work. As every time whenever you call, there would be a different person with a DIFFERENT STATEMENT FOR YOU. Well I believe there is no coordination in your customer care dept.
3. Even the Managers in Customer Care Dept DO NOT HAVE listening, understanding, and problem solving skills. No matter what, they’ll find a way to escape and will put the blame on the customer. And THEY BELIEVE WHY CAN'T A CUSTOMER DREAM ABOUT THE PROCEDURE???
4. I am fail to understand one thing that if the card had been returned once from my office and they told clearly that the person is not working here anymore, then why the card was again sent to my office and why not back to the branch??? Also if one of the CCE assured me that the card has already been returned and you can collect it from the branch then why next time Cust Care Manager said that the card was again sent to your office and has been delivered to Mr Amit (an unknown person)??
5. And how can such a CONFIDENTIAL and IMPORTANT thing can be delivered to any UNKNOWN PERSON (you don’t even know that in which dept he works in and what’s his last name)??? There are thousands of employees working in that organization out of which 100’s of Amit would be, where do I find him???
6. Instead of empathizing and understanding the problem, the Cust Care Managers were adamant and kept repeating that you are held responsible. IS THIS KIND OF SERVICE WILL PROVIDE TO THE VALUABLE CUSTOMERS???
7. Well I had a conversation with the Manager Mr. Shelton Pascal, he understood the scenario and was polite and apologized for the mistake and on the behalf of the other two managers – SONALI JAIN & RAVI TIWARI . But please I don’t want apologies. WILL APOLOGIZING CAN RECTIFY THE SITAUTAION????
8. I can’t understand that the procedures have been made for customer satisfaction or to HARRAS THE CUSTOMERS???
9. Well in this kind of situation I don't think that my money is safe in the bank
10. This is like a black spot to HDFC bank, offering just inconvenience to the customers. I Don't think that really want to retain the customers???
Well at the end I would just like to say that I am really unhappy with the kind of services provided by HDFC staff. I think HDFC should first enlighten its employees that what exactly the customer service is…!!!

I recently opened a Savings Account with HDFC Bank Ltd. I have been transacting for last three months, suddenly one morning my Savings Account has been freezed and all my funds in the account has been kept on hold, I do not have any intimation form the bank nor the executive in the Branch is able to help me to get the information, why are these people troubling the Individuals, when this funds got freezed I was travelling and had a tough time to settle my Hotel Bills, I was unable to reach the HDFC Customer care also, I had left a message at the Branch Phone No. asking for the help, none of them were bothered to revert back my call, and now am completely unaware as what is going on with my account, will I get this money back ??

Is there somebody to answer my quires? I am completely blind about this issue, how are these kind of issues generally handled? How should customers tackle these kinds of troubles? If anyone has a solution kindly revert back to me at the earliest on my email: [protected]@gmail.com

I have preclosed my personal loan with ICICI Bank and IngVysya Bank. I was told by the two banks that i need to contact my banker to give a stop payment as the current month's ECS would hit the SB Account. They mentioned that the closure letter would be mailed to me within 15 days. As per their suggestion I visited HDFC Bank, where i hold an SB Account and the ECS was getting cleared every month with a request letter to stop payment...

hello,
my name is ahsan javed. i joined hdfc bank ltd. as a sales executive on 29th octuber 2007, in kashmiri gate, by mr.
RAJ BHADURI, who is a sales manager. and my area sales manager(ASM) was VISHAL GHAI. I worked with them till 22january 2008. on 22january i was forcely asked to summit my resignation latter to SM. Becouse of their promotion chances and the performence where declining...

i did't got my salary yet, they promised me if i resigned before the closing for the month of january, they will farward my salary, otherwise they will terminate me and even not give my salary..

becouse i was running short of money i resigned when they insise.
but after that day they always call me and ask me to give some refrences as a bribe to credit my salary.
they also mentally tortured me after one week of joining date by continuasly changing my market place, even they put my a/c in others code...
now i m fed up by their attitude, i thought how they treat their customers if they behave like this to their junior or freashers.
i need my salary, please help me out in this situation. my employee code was CA-11694, i was in their current account new initiative(CANI) team. thank you

ahsan javed [protected]

I M HOLDER OF HDFC BANK CREDIT CARD. MY CARD NO [protected] . I GOT STATMENT FROM HDFC BANK ONE TRANSIATION I NOT COMPLETED ON INTERNET. THEY CHARGED ON MY ACCOUNT ON GO AIR .
I ASK HDFC BANKER THEY SAY TRANSATION IS COMPLETE OR NOT THIS NO MATTER IF STATMENT IS SHOWING CHARGE IN YOUR CARD IS PROO[censored] WILL DONE THIS
I ASK BANKER IF I PURCHASED GO AIR TICKET SHOW ME AIR TICKET WHICH SEAT OR ANY PROOF. AMOUNT 7500 /-
PLEASE SUGGEST ME WHAT TO DO MY CELL NO [protected]

respected sir,

i was offered personal loan of rs. 2.5lackhs through ur D.S.A. m/s surmya financial services, ahmedabad. my loan amount is approved by your bank but, to my surprise the amount which was transferred to my saving account in HDFC bank was only rs. 2, 33, 920/-. i seek an explanation from ur end that how did u arrive the amount which u deposited in my bank account no. [protected]. after many phone calls to mr. umang shah of surmya i was given an appointment to see ur mr. animesh shah at shivalik-3 in drive-in road, ahmedabad. where after two hr lenghty discussion i was told that ur credit card outstanding amount is being deducted from ur loan amount. here i would like to clarify that my credit outstanding is nil as on today.

I ASK U THE SIMPLE QUESTION THAT HOW HDFC BANK CAN PLAY A ROLE OF BIG BROTHER AND SETTLE MY DUES WITHOUT INFORMING ME? PLEASE EXPLAIN.

here with i also would like to inform u that u will not deposit my EMI checks of rs. 9156/- calculated as per the loan amount of rs. 2, 50, 000/-. u r requsted to calculate my loan as per the disbursed amount and adjust the EMI accordingly. failing which may attract consequences.

with regards
A.V.KARBHARI.


C TO RESERVE BANK OF INDIA, AHMEDABAD.

Hi,
Its almost 6 months i am trying to get my net banking password from HDFC bank. They tell that it is been mail to your address. But i have not received any post. Then they take a new request and again i wait for 7 day and call them they tell is dispatched you will be receiving soon. ..but i dont receive and when i call tract the airway bill number it say in transit..and after some days it displays returned back..i am really feedup..

Ref :- Credit Card No. [protected]

Sir

I was requesting for settlement of the above card account from Sep'2007 and every call bank concerned staff promising me that will settle soon.

In Nov 2007 bank staff called me and confirmed that settlement request already forwarded and pay now Rs. 3050/- and the same will be deducted from final settled amount accordingly I paid the sum.

I received settlement letter in January 2008 vide Ref No. S0112313 dt. 18/01/2008 showing settlement amount Rs.24, 000/- on receipt of the same I approched Bank informing the fact that Rs. 3050 I paid in the Month of Nov'07 not deducted and they confirmed that will re-issue letter by deducting Rs.3050/- in the monthof April 2008 but till date not received the same and bank staff (Rohit of HDFC Bank Rajouri Garden Branch New Delhi) calling me by misbehave speaking to pay more as reflecting outsatanding in their system.

In view of the above, I request you to do the needful to rectify my account
Thanks
Saji Kumar VP

I am an customer of Centurion Bank of Punjab Credit Cards[protected]****(Last 4 digits hidden because of privacy) i used this card for about 28000 in the month of dec & in the month of febuary made a payment of Rs. 15000 then a month after i got a call from a collections exec from ICICI bank saying they are taking care of billing for CBOP cards & was asking for cash payment i was slightly relunctant in paying cash of rs. 31000 which i was asked for so i asked him to collect a cheque of the same on[protected] dinesh from Galaxy Comercial Limited (M-79 First Floor M Block GK II New Delhi-48, Registration No. MIV/ST/Bank & FINC/4. PAN Based STC No. : AAACI1195HST001)
came & collected the cheque of Rs. 31000 vide receipt Number 5612913 the next day same guy called me up & said your dues are not 31000 it is Rs. 32000 so you give a cheque of the same else you will be charged interest on the entire amount to which i agreed & gave him a cheque of Rs. 32000 on 03 -06-08 he promised to return the previous cheque in couple of days time. which i never recieved back . rthen i got an mesage from bank confirming the receipt of payment of Rs. 32000 but unfortunately on 19-06 -08 i got a call from some collection agency saying that the payment hasnt been recvd because the cheque was in favour of Centurion Bank Of Punjab & not ICIC bank & the billing is taken care by ICICI bank & tried convincing him that i am not liable for interest of this period & then i kept the phone down saying i'll check my a/c first after checking the a/c i could check that money hasnt ben taken out so on 23rd i went to ICICI bank but they were not accepting the cheque payment so i called up customer care from the bank only & she said i can pay it in cash with an additional Rs. 100 by the next day before 11 am then i wouldfnt be charged inyterest for the next month. the next i deposited Rs. 35050 in cash in ICICI bank Kamla Nagar Branch. Now on 18- 07-08 i got an sms on my mobile abot cheque recvd which was supposed to be returned to me by the collections agent & the next day i got an msg about the cheque return as the cheque is in favour of CBOP which i gnored as i had already paid that amount in cash then on 20-07-08 i tried to use my card however it was declined which i didnt knew why & unfortunately at that time i didnt had cash in my pocket so i was actually embarrased i had to call somebody to come & pay the bill. After 15 min from then i got an message from CBOP stating that my card balance is in negative[protected] so i tried gettting in touch with Cust Care but asusual line was busy so today 21-07-08 i called STD number of cust Sevice as they do not have any delhi number the agent wasnt ready to listen then i asked to transfer the call to manager . The call was transferred by Natasha - Cust service manager but this lady was actually out of her mind despite of telling her that i calling from delhi to mumbai even she kept on beating around the bush without paying attention to what am i saying the entire call lasted for 53 min 17 sec with no conclusion . I am desperately looking for help. as i i have used 35000 rs on my card & so far i have paid Rs. 50050 & they are asking for another Rs.46000 which even they dont know why. Now my card is blocked even after paying 35050 without any dues they are saying that i cant use the card for another 6 months .

I opend my account in HDFC Bank on 23/5/08 A/c No. [protected](Branch Ladwa). After that I not recieved my Debit PIn I have submitted duplicate pin request tow times. after this long struggle and so much of complaints I got my Debit Pin on 16/7/08 but its very shamefull for bank that this Pin is not correct..

Ashwani Goel
Mob. [protected]
Email: [protected]@yahoo.com
See below I am sending all the mails send by me to HDFC bank.

Dear Hemant.



These are the all mails I have send u and you hav replied me. I sent first mail on 4/7/08 thn u can check below (after my message).



after all this on wednesday (16/7/08) I got my Debit PIN.



But Dear Hemant Mane Its very honrable for your bank that this Debit Pin is Incorrect.

Firstly I tried on 16/7/08 then ATM Machine showed me that your PIN is incorrect. I thought may be some ATM Machine Fault.



But after that today I tried then again its showing your PIn is incorrect and you cant imagin today I have to faced a big ashamed becouse i was not able to collect money from ATM Machine.



So I must say abt your bank "Fraud Bank"...



Anyway next talk will be in honrb'le court...



Good Bye



Its very shamefull for you people.

Complaint A/c No. [protected]
Friday, 4 July, 2008 5:42 PM

From:

"ashwani goel" <[protected]@yahoo.com>

View contact details

To:

grievance.[protected]@hdfcbank.com, customerservices.[protected]@hdfcbank.com, [protected]@rbi.org.in, iqbalsingh.[protected]@hdfcbank.com, shrinivas.[protected]@hdfcbank.com, [protected]@rbi.org.in

Cc:

grievance.[protected]@hdfcbank.com

Repected Sir/Madam,



I am totaly harrassed by your bank.



I am your saving bank account customer. I opend my account on 23-05-08 at Ladwa Branch. I recieved Gold Debit Card but still i not recieved my Debit PIn. I have complained you but you reply that you can collecte duplicate PIN, then i have filled the duplicate pin form from the branch but after that there is again 15 days have gone..I still not recieved my PIN. Now just one way is there that I am closing my account in your bank.



Plz do the needfull.



Thanks & Regards



Ashwani Kumar

A/c No. [protected]

Branch: Ladwa







RE:'HBL=[protected]' Complaint A/c No. [protected]
Sunday, 6 July, 2008 10:53 AM

From:

"ashwani goel" <[protected]@yahoo.com>

View contact details

To:

"Grivence Redressal" <Grievance.[protected]@hdfcbank.com>

Cc:

customerservices.[protected]@hdfcbank.com


But I have told you that I have also Applied for New Debit Pin, But Still, there is almost 15 days have gone and still I not recieved NEW PIN. Please give me solution, Otherwise I have to take the help of Court, becouse I am so harrassed from your bank. Its very difficult for me because I had my account in State Bank of Patiala and becouse of HDFC(private banking), I closed my account in SBP, and I transferred my all money in HDFC Bank. But I am facing a huge loss becouse of this.



Ashwani Goel

Mob. [protected]
--- On Sat, 5/7/08, Grivence Redressal <Grievance.[protected]@hdfcbank.com> wrote:

From: Grivence Redressal <Grievance.[protected]@hdfcbank.com>
Subject: RE:'HBL=[protected]' Complaint A/c No. [protected]
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Saturday, 5 July, 2008, 8:44 PM









Dear Mr. Kumar,



Thank you for writng to us.



With reference to your e-mail dated[protected] regarding non receipt of Debit Card PIN.



The details are as below:



We wish to inform you that the Debit Card PIN for your Debit Card number ending with ***715 is sent to your mailing address " HNO-367/2 WARD NO-2, MAHAVIR COLONY GALI NO-3..." (complete mailing address not mentioned due to security reason) on[protected] through POST. Since the same is sent through POST, we are unable to confirm the delivery of the same.



We request you to apply for a fresh Debit Card PIN as per the below mentioned process:

1. Fill-up the attached form and submit it at any of our branches - On receipt of the form & successful verification, we will process a new ATM PIN and send it to your mailing address, as registered in our records.



2. Submit a request at PhoneBanking, post validation with your Telephone Identification Number (TIN).



Complete address and contact details of our Branches as well as our PhoneBanking numbers is available on the below link:



http://www.hdfcbank.com/personal/customer_center/customer_center.htm



For every PIN Regeneration request, charges of Rs. 25 + Service Tax + Educational Cess would be applicable.





Warm Regards,

Hemant Mane

Customer Support

HDFC Bank Ltd.





RE:'HBL=[protected]' Complaint A/c No. [protected]
Monday, 7 July, 2008 9:56 AM

From:

"ashwani goel" <[protected]@yahoo.com>

View contact details

To:

"Grivence Redressal" <Grievance.[protected]@hdfcbank.com>

As per your request this is the Branch Address :





& Please Solve my problem today.


Address C/o Kundan lal Mangat Ram Timber Merchant
Near Old Post Office, Ladwa
Distt. Kurukshetra
Ladwa - 136132
Haryana



Ashwani Kumar



--- On Mon, 7/7/08, Grivence Redressal <Grievance.[protected]@hdfcbank.com> wrote:

From: Grivence Redressal <Grievance.[protected]@hdfcbank.com>
Subject: RE:'HBL=[protected]' Complaint A/c No. [protected]
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Monday, 7 July, 2008, 9:29 AM









Dear Mr. Kumar,



Thank you for writng to us.



This is in reference to your earlier e-mail dated[protected] regarding non receipt of Debit Card PIN.



We regret the fact that you have had cause for complaint and we apologize for the inconvenience caused to you.



We request you to confirm the complete address of the branch as per our site www.hdfcbank.com where you have requested for Debit Card PIN for us to check with the branch and provide you the Debit Card PIN at the earliest.



Waiting for your response.







Warm Regards,

Hemant Mane

Customer Support

HDFC Bank Ltd.





Still I not recieved Debit PIN... so tell me what i should do next...


--- On Tue, 8/7/08, Grivence Redressal <Grievance.[protected]@hdfcbank.com> wrote:

From: Grivence Redressal <Grievance.[protected]@hdfcbank.com>
Subject: RE:'HBL=[protected]' Complaint A/c No. [protected]
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Tuesday, 8 July, 2008, 11:04 AM





Dear Mr. Kumar,



Thank you for your patience and co-operation.



This is in reference to your earlier e-mail dated[protected] regarding non receipt of Debit Card PIN.



We trust that the branch official Mr. Amit Kansal

has spoken to you regarding the case. We trust that the branch has taken the Debit Card PIN request from you and has send the same for processing.



You will receive the same within 7 working days. We request you to await the delivery of the same.





Warm Regards,

Hemant Mane

Customer Support

HDFC Bank Ltd.



.

RE:'HBL=[protected]' Complaint A/c No. [protected]
Tuesday, 15 July, 2008 3:42 PM

From:

"ashwani goel" <[protected]@yahoo.com>

View contact details

To:

"Grivence Redressal" <Grievance.[protected]@hdfcbank.com>

What is this..? You maild me on 8/7/08 and you write that you have to wait for 7 days after 7 days i can collect my Debit Pin from the branch... but now you are again saying that i have to wait for 5 working days...



what r u people doing...





--- On Tue, 15/7/08, Grivence Redressal <Grievance.[protected]@hdfcbank.com> wrote:

From: Grivence Redressal <Grievance.[protected]@hdfcbank.com>
Subject: RE:'HBL=[protected]' Complaint A/c No. [protected]
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Tuesday, 15 July, 2008, 12:05 PM





Dear Mr. Kumar,



Thank you for writng to us.



This is in reference to your earlier e-mail dated[protected] regarding non receipt of Debit Card PIN.



We have noted your query and will revert to you within 5 working days.



The Reference Number for the above query is H07821274, which may be quoted in all future correspondence with us.



Also, you can get the status update by speaking to our Phonebankers quoting the above Reference Number.



For our phone banking numbers, kindly visit http://www.hdfcbank.com/common/customer_center.htm





Warm Regards,

Hemant Mane

Customer Support

HDFC Bank Ltd.

Sir, my debit card has been blocked, my a/c no is[protected] plzz reissue the card and pin no.
thank you...

I have given the change of address 6 months before and this change of address is not effected and I am not receiving the statements and the collection calls alone are made and without seeing what i am debited i am paying the due. Please help me out.

Regards
V.Balaji

I want to know what redressal I have as a citizen against lousy customer service by HDFC Bank. I am so tired of dealing with their Noida Branch. What redressal do I have against lousy customer service. What redressal do I have against incompetence of bank officials.

They dont keep their promises. They don't reply to mails. They tell lies.!

When I go to their site I find nothing on customer service. So where is an ordinary citizen supposed to go.??

Please help me get to some senior folks in HDFC bank to complaint against the Noida branch.

Suffering customer!

Deepak Dhawan