[Resolved]  Heritage Holiday India Pvt — Dispute transaction

Sir,
I m KAPIL KUMAR from Kanpur. ASlmost same type of complaint is there from me also.
On 04.4.11 their marketing team offered me the membership for heritage holidays pvt.ltd.offering this offer is for SBI card holders only, which i m using for the last 5 yrs.They immediately debited Rs4545.00 in my SBI CARD a/c through IVR. It was assured to me that in case offer is not acceptable to u that can be withdrawn within 15 days.
On 16.4.11 I received a packet containing one optima sunglass and wrist watch(Reeboc), however their scheme does not suited me and retirned entire parcel on 08.4.11 to the company with reques to refund my money debited through SBI Card(Rs.4545.00), however no refund is there so far.COPY OF THE LETTER SENT TO THE COMPANY WITH PACKET IS PASTED BELOW.
I need ur help.
Regards
KAPIL KUMAR
[protected]


From
KAPIL KUMAR
FLAT NO.102 A, ROHINIVILLA
PATRAKARPURUM
KANPUR-208002
TO,
The Heritage Holidays Pvt.Ltd.
F-138, First Floor
Rajouri Garden
Main Market
New Delhi-110027
Dear Sir,
Re: Return of joining gift item
We refer to telephonic sale of holiday package on your behalf and wish to submit as under:
• I am receipt of joining gift in packet containing one optima sunglass and one Reebock wristwatch. Apart from it 5 booking request forms and one Prime money saver card no.[protected] is also received by me.
• It was informed over the phone that joining fee of Rs.1000.00 will be debited in SBI Card account after 15 days. However instead of Rs.1000.00 an amount of Rs.4545.00 is debited on my card on the same day i.e. on 04.4.2011. No details of such charges is provided by you in your aforesaid packet.
• No receipt/bill/cash memo etc. is submitted to me for the charges levied on my card.
• Your money saver card in valid only in metros then why you are promoting your holiday package in small cities. Most of the retail and services outlets having arrangements with moneysaver card are not available in my city i.e.Kanpur. As such there is no use of the same to me.
• You have not mentioned the terms and conditions of your holiday package/membership in writing. Even your internet site is also silent about the same. It seems the company is not transparent in their working/loyalty to the customers.
• The validity of booking request forms is mentioned as April 2012, however this fact was not mentioned to me at the time of selling your product.

In view of above facts, I am of the opinion that the offer is not suitable to me and I am returning herewith the joining gifts provided to me with request to please provide refund of Rs.4545.00 in my SBI Card account immediately. This I am returning to the commitment made over the phone that in case the offer does not suits to me, I can withdraw from the scheme within 15 days.

Yours faithfully



(KAPIL KUMAR)
18.4.11
Enlc:
1. one optima sunglass
2. one Reebook wristwatch
3. Booking Request Form no.331846 to 331850.
4. Money saver card no.[protected] alongwith booklet and gift vouchers.

I aggree it is a biggest froud company. They have well trained their marketing executives. Simillar thing happened to me but a slight different story.

They said, not to pay any single penny this year and if you want you can do reneval on next year with the amount fixed by them on that time and is optional. First year will be completely free since they have selected 100 members out of Hyderabad and I'm one among them.

They said they want to confim my address via some credit card that I use more. I confirmed 10 time since it is new company to me, that when they charge. They said, not single paise will be charged, only for address confirmation. I have done with IVR, later I receive a message for transaction from Kotak for Rs.4545/-. I called to Kotak for suspending the transaction, they said not possible also adviced never use IVR such froud companies and getting one time passward means only for money transaction and donot belive for any other committments.

My advice to Sujay Dutta and all :
>Never type/display your credit card#
>They will use the word "Book Id" for once time password. They ask you to provide or type once you receive from bank. never ever give that. they can sweap on complete card amount.
!!! REMMEMBER. One time password means you are aggreed to pay the money.
>There are many froud IVR in marketet not approved by the banks. IVR should ask you to enter amount aggreed by you and merchant. Also, some IVR may display the number on there system as you type on your key pad, we never know.

Many things are there..to tell. Try to avoid IVR transactions.

Hope concenred authority will listen our voice and concerns and take action to eradicate such froud bugs.

If you want I have the recorded conversation with Haritage Marketing Executive.

Regards,
Kamalapura Shakshavali
Mobile : [protected]

Recently, again I received a call from the same company. I was listening to him as i dont know any thing..:) The telecaller said, they are providing a Money Saver card free of cost. Any thing you purchage you will get a flat discount upto 25% by showing this card. I told hime, 'you must be having a limited list of merchanges like shaloons, pizza hut...where we don't go regularly'. He immediatly, cut the call. He must have came to know that, I know every thing about them :).

I received a kit with a kit, where they given a booklet for list of merchants. Since, I'm from Hyderabad, them have provide a 10-15 merchant list belongs to New Delhi and one from Bangalore. That too the merchent are Saloons, massaging centers etc., I cant go to Delhi for cutting my hairs :). Purely, they are earning money saying this card work every where. Carefully,

Thanks!

Regards,
Kamalapura

Mr.Dutta

Greetings from Heritage Holidays.

Thank you for your valuable feedback. We regret that the response is delayed to your complaint, Furtherance to your complaint we have investigated our records & following is the response

We got the complaint request on 05th Apr'11 and post the tele conversation between our customer care executive and you, the issue was resolved and the kit was sent through bluedart courier dated 05th May'11via AWB no. [protected] and the same was delivered.

We are happy that we were able to cater to your problem and resolve it to your satisfaction. We look forward to you withdrawing this complaint now. If there is any further grievance on this subject, please do write back at [protected]@heritageholidayindia.com or on the same blog.

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