[Resolved]  ICICI Bank — ATMDEC CHG

Address: Thiruvananthapuram, Kerala

Hi All ,

I am having my salary accout in ICICI bank . But few days back 84 Rs/-(28.09 Rs * 3) were deducted from my salary account and when i looked into my mini statement it was described under "ATM DEC CHG". And when I tried to explore it over Internet, I found these charges are applied for when ATM of other bank declined to withdraw the money, if it doesn't have enough. So is it ethical to charge customer for this reason.Although i was having enough balance at that time.
Moreever , it is also legal as per RBI rule.
Transaction details : 1)ATMDEC CHG/18-04-12/7544/25ST3
2)ATMDEC CHG/18-04-12/7544/25ST3
3)ATMDEC CHG/18-04-12/7544/25ST3
I want a proper justification

Thanks ,
Anubhav Mishra
cell:[protected]
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Aug 13, 2020
Complaint marked as Resolved 
 
110 Comments

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I have been charged RS 28/- as "ATMDEC CHG/17-03-12/3001/25ST3", not only one time, at a time 5 times.


Regadrs.
Anil kumar V A
[protected]@gmail.com
I have also been charged Rs 28/- as ATMDEC chgs on 23/04/2011 four times . ICICI Bank, Could you please explain me as to why this charges are deducted from our account though i never tried to withdraw on that particular day. Why do want cheat and fleece the customers, i am regular user of your account past 6 + years and paid the credit card amount before due date, please check my history, I believe it is completely unethical on you part. Please reverse the amount ASAP to my account. Else i wouldn't hesitate to annul the association with you.

1 23/04/2012 ATMDEC CHG/24-03-12/1458/25ST3 DR INR 28.09
2 23/04/2012 ATMDEC CHG/24-03-12/1458/25ST3 DR INR 28.09
3 23/04/2012 ATMDEC CHG/24-03-12/1458/25ST3 DR INR 28.09
4 23/04/2012 ATMDEC CHG/24-03-12/1458/25ST3 DR INR 28.09
Regards
Vikas Neelagiri
[protected]
BTM Layout Branch
Bangalore
I have also been charged the same amount three times in a day. could any of ICICI Bank's members please explain why this amount deducted from my account and why I am not getting any msg on my registered mobile that this amount has been deducted as well as let me know where I can raise such issue in Icici bank site.

Regards
Hemant
[protected]
Gurgaon
I have also been charged Rs.28/- for 3 times on[protected] as ATMDEC CHGS. Can you please let me know why these charges are deducted from my account and also i didn't received any message to my registered mobile regarding these charges?

1 02/06/2012 ATMDEC CHG/25-04-12/3242/25ST3 DR INR 28.09
2 02/06/2012 ATMDEC CHG/25-04-12/3242/25ST3 DR INR 28.09
3 02/06/2012 ATMDEC CHG/25-04-12/3242/25ST3 DR INR 28.09

Name : Jaya Raghavendra P
A/c. No.[protected]
Branch : Sholinganallur, Chennai.
email : paruchuri.[protected]@gmail.com
Hi,

ICICI Bank debiting this money for ATM declined charges. When you are trying to withdraw money which is greater than the account balance.

You will never get refund of these amounts.

Thanks,
ICICI Bank Customer Service Team
Hi,

I have been charged Rs.28/- for a transaction named "ATMDEC CHG". I raised a service request through ICICI bank through its customer care service to know about this transaction. When i tried to track this request after some days, it displayed a message saying "The account is in Freeze status, please contact the branch". But i am doing daily transactions with the same account.

When i searched for more information on this type of transaction, I found these charges are applied for when ATM of other bank declined to withdraw the money, if it doesn't have enough. So is it ethical to charge customer for this reason.


I am holding salary account where i can have upto zero balance, and if I am using other bank ATM, then its also legal as per RBI rule.

The reported transaction detail is " ATMDEC CHG/15-05-12/7626/25ST3 ". The transaction date is 14/06/2012.

My ICICI account number is[protected] and is with Santoshnagar branch, Hyderabad.
I have not tried to withdraw money which is greater than the account balance.But still bank has debited me Rs.28.I want an explanation for this.Otherwise I have to think of any other service provider who doesn't do these things.

S.Narayanana
Chennai Ambattur Branch,
[protected]
Bangalore.
Hi,

Cust Id : 51297019. This month Rs 28.09 was deducted 4 times under the category of ATMDEC CHG. This is a salary account and 0 balance account. When the account was made, it was told that withdrawing from other banks wont be charged.
Just when i checked today found these deductions. I found it totally unethical and hidden charges as against what was promised when account was created.

Waiting for resolution
Jaisy
I have also been charged Rs 28/- saying that ATMDEC CHG/23-06-12/8690/25ST3. This is my Salary account
I think customers need an explanation as to why this charges are deducted from our account. please let me know as soon as possible
Even i have been charged 28 rupees twice. when i tried to withdraw the amount from SBI ATM it said In-sufficient balance, When i have checked my ICICI Account the balance is more then what I am trying to withdraw... I dont know why you ppl are charging us unnecessary.

The amount you are charging may be less but I seriously think to contact my HR and ask them to shift our Salary Accounts to some other bank for all the ppl in my Project.

ICICI A/c No.[protected]
I have not tried to withdraw money which is greater than the account balance.But still bank has debited me Rs.28 5 times.I want an explanation for this.Otherwise I have to think of any other service provider who doesn't do these things.

Geethu
Chennai RH Road Branch,
[protected]
Chennai.
Even I have been changed for 28rps. That was ridiculous explanation of in-sufficient balance, I think none of the banks does this. Having so many corporate customers and saying zero balance accounts, this is not good and we want our money refunded back.

A/c No:[protected]

11/08/2012 ATMDEC CHG/08-07-12/1181/25ST3 DR INR 28.09
It's pretty dumb that we need to be 'punished' for trying to withdraw an amount greater than what the account has. Not all people are 100% aware of their account balances all the time. There are times (especially at the end of the month for a salaried person) to try and check if his salary has come. Some check their account balances, others end up assuming their salaries have come and try to withdraw. It's the latter kind of people who are affected by there.

I've been an ICICI customer for a while now job hopping between 2-3 companies and although I hold the bank in high regard these deduction charges make no sense.

I got 3 of these Rs. 28 deductions and I was surprised at this move. The ICICI Bank customer care exec was kind enought to put in a request to revert one of these charges. If anyone from ICICI is still reading this post, could you assist with reverting my other 2 charges?

Thanks much,
Sunil Simon (A/C:[protected]
I have also been charged Rs 28/- as ATMDEC chgs on 13/09/2012 twice. ICICI Bank, Could you please explain me as to why this charges are deducted. As the usage of other atms is free and its not my fault that it didnt have any money in it. I believe it is completely unethical on you part. Please reverse the amount ASAP to my account. If not i ll be forced to take up the matter with my lawyer.
1 ATMDEC CHG/05-08-12/0223/25ST3 DR INR 28.09
2 ATMDEC CHG/05-08-12/0223/25ST3 DR INR 28.09

Regards
Piyush Kumar
[protected]
Hero Honda Branch
Gurgaon
I am not happy with this changes. ICICI making money with small clause in the changes, for which a common mistake done by the customer. Stupid ICICI Bank.. Lots of money making with this process. Even when i google i see about this charges complaint only with ICICI BANK.
I have two deductions in my ICICI salary account named on "ATMDEC CHG" on 14/09/2012 each of INR 28.09

I by mistake tried to withdraw excess money from my account on the 13th or 14th september 2012 but I cant understand why INR 28.09 Rs. have been twice deducted from my account. it only happened once.

why has it been deducted twice

here is my account no

Account ID : [protected]
Hi,

We have made a note of your account number. Our official will contact you to address your concern.

Regards,
ICICI Bank Customer Service Team
I have never tried to take money more than what my account have. Even though my account has been detected by INR 28.09 on 14th Sep 2012 in the name of ATMDEC CHG
I wanted my debited money back into my account. Rs. 28.09 is not a small amount ( I am student doing research with the meagre stipend)

My account number is[protected].

Thanks
signed/-
I am also experiencing the same issue, But for me they have charged 28.09/- twice on[protected].
ICICIA/C:[protected]
ATMDEC CHG/27-09-12/5807/25ST3 DR 28.09/-

Last month 27th or 29th they have charged me 56/- but not sure where that money gone and still that issue is in process, they again charged 28.09/- twice.

could any one suggest me to get revert the money please?

Best Regards,
Balaji Velasiri
[protected]
I have also been charged Rs.28.09/- on 11/10/2012 as ATMDEC CHG/07-09-12/3757/25ST3 . Can you please let me know why this is deducted from my salary account without intimating about it on my registered e-mail or mobile number? Hope you will give clarifications on the same.

Chanchal Kumar Singh
A/C[protected]Salary Account)
Branch- Sec-54, Suncity, Gurgaon-03 Haryana.
Mob: [protected]

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