[Resolved]  ICICI Bank — Change of Address

Mr. Kamath,

I wish I did not have to write to you as the Managing Director and CEO of any institution, let alone ICICI Bank Limited, is not the responsible person for issues as trivial as Change of Address. However, it is the inefficiency, high handedness and unprofessional attitude of your Customer Service Managers at NRI-MUM that compelled me to write this note to you.

Since Nov 10, 2008, I had the most unpleasant of experiences to deal with Mihir Vyas, Jitendra Sharma, Manish Bhatia, Sangita Kuril, and Unnati K, with Sangita Kuril sending the exact same cut-and-paste email three times in four days: first on Nov 13, then again on Nov 15, and finally on Nov 17. In order to mark the emails in the inbox replied promptly, your Customer Service Managers simply cut-and-paste the standard responses available on your internal server, but they do not give a damn to what customer is actually asking for. Their behavior is 100% autocratic and totalitarian.

I have also got issues with your process of Change of Address as well. They will only advance ICICI bank into a bureaucratic organization. I have dealt with the torture and red tapism of your people for past one month to have my address changed. My specific concerns are

• I have an NRE account. Of course, I do not reside in India. How do you expect me to have an address in India?
• It is my account. As soon as I furnish my identity (e.g., passport) I should get my address changed promptly to whatever address I want. There should be no other documents requirements.
• For banks you want to compete with, e.g., Chase, HSBC, and Citi, I get my address changed online – whenever, wherever! Why cannot ICICI be like that?
• ICICI bank has a novel concept of mandate holder. He is fully authorized to operate my account. He can write checks and he can withdraw money, but why cannot you accept his address as my address? In writing I have requested you to have his address as my communication address and I have also furnished his address proof.
• Mihir Vyas dictates “For care off address NOC and relationship proof required(original).”
• Jitendra Sharma writes “You can also use as Ration Card issued by Government of India relationship proof.” How does he expect me to have a Ration Card in India when I reside in some other country?
• Manish Bhatia threats “We request you to provide us the Court Affidavit. We will be unable to process your request without relationship proof.” If one person lives inside India and other person resides outside India, how does he expect me to execute the Court Affidavit?
• Sangita Kuril says “We really understand our concern however please note that we do not want a scan copy send by you to us in the e-mail however we require physical documents and as your have mentioned that you have sent it than please confirm to track your status of it.” What’s the difference between a photocopy and a scan copy? Or, did you expect me to send you the original passport of my brother to you?
• Unnati K delivers the final judgement “With reference to SR86740771, we have rechecked the request, you have provided the NOC along with the request but the signature of blood relative is not original signature(photocopy) and you have not provided brother's passport with request .”
• For God’s sake, why so much bureaucracy, red tapism and dictatorship?
• This is not the right path for ICICI bank to be an International Bank, which you strive for.
• With the advent true international banks, like Citi and HSBC, and growth of other homegrown private sector banks like HDFC, people do have options now. Gone are the days ICICI used to be the only professional bank in India. ICICI bank is no longer professional these days. It’s more like SBI now.
• I had account with ICICI bank for over six years now, but it is no longer pleasant to bank with ICICI bank these days.
• Of course, I will do whatever it takes to salvage my money in the SBNRE account, but as a well-wisher of ICICI bank I do expect it to mend its ways.

Best wishes,
Pradeep

P.S.: A photocopy of my brother’s passport and another NOC with original signatures are on its way to ICICI Bank Limited, NRI Services Centre (CPC-NRI), 2nd Floor, Trade World, B-Wing, Kamala Mills Compound, Lower Parel, Mumbai 400 013, India.
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Aug 14, 2020
Complaint marked as Resolved 
 
139 Comments

Comments

k.ravi — Non receipt of ICICI Debit card

Sir,
Ref: A.W.B.No A912519
Express Couriers left the slip on my residence to contact them to collect the above referred courier which has been sent by ICICI. We tried to talk over the phone No.[protected] given by them, but no one pick up the phone.Kindly arrange to deliver the same or provide any other telephone number to enable us to collect the same.

Regards
Ravi
[protected]
Hi,

We have made note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

ICICI Bank — RESIDENT ADDRESS

Date :[protected]

Sub. Residential Address,

Resp. Sir,

I have a ICICI credit card and having No.[protected]. I have not received credit card in timely. Pls. credit card statement send to me on my following address.

Prajapati Shailesh Ganeshbhai
Fatehpura, Kumbharwad, Behind Lokmany Society,
Warsia Road, Inside of Popular Bread Factory.
Vadodara - 390006.

Mobile No.[protected]

Thanks & Regards,
Shailesh Prajapati
Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team
req for change of address.and it statement for 11-12
my account no is LBNAS[protected]
old address..dehamandir b, near rathi amarai, gangapur road, nasik
.
new add...flat no 2, sumangal glory, d.k nagar, gangapur road, nashik
.u are requsted plz send an emi statment for year 11-12 on my number and on this new address already requst given on date 19/01/2012
plz conatct give my update...my cell no is.[protected]
regards,
sopan pawar
dear custmer care

this is infrom you that i am holding account in the bank a/c no. of which is[protected]
the adress to which is sanjay kumar jain c/o nayaab jewells, 898, mangle sandesh billding
17th road khar west mumbai-52

new addresh
sanjay kumar jain
" vardhman"
plot no-119, flat-S1,
JADON NAGAR B
near railway stn,
durgapura jaipur-15

ph -[protected]

pls update my new addresh

thanks
sanjay kumar jain
I would to request for my address change.
My account number:[protected]
My old address: Room no 119, BEL Circle jalahalli Cross, Bangalore.

New address:

C/o Mahesh Pujar
Guruvar Peth kittur
Tq Bailhongale
Dist Belgaum

Please update me in case you need any further info.
Dear team,
Dear Team,
I am holding my Debit card A/c in your bank, My A/C no is[protected] i want to change my new permanent Address
New Address
No.16 Lakshmi Kanthammal Street,
Rajiv Nagar, (pallikuppum)
Thiruverkadu
Chennai -77
Ph.[protected] / [protected]

Old Address
No.5 Devi karumari amman Nagar.
First cross Street.
Thiruverkadu
Chennai.-77
Dear Team,

I would to request for my address change.
My account number:[protected]
My old address: 4/222 ganesapuram thiruvarambur trichy 14 tamilnad
New address:

Plot No.16, Kailash Nagar - North extension, Anna salai(Amman Koil Road), Ellakudi Panchayat, Kattur Post, Trichy - 19
Cell: [protected]

Please update me in case you need any further info.
Hi,
I, Mr.TAPAS MANDAL, have a saving account in icici bank.
Now I want to change my communication/mailing address.
I am living in a house in rental basis.
So, please help my which kind of document is need to
submit to change my address.It is need to submit NOC
letter.

Tapas Mandal
mail_id:[protected]@gmail.com
Dear customer care,

I am credit card holder of your Bank and my card no is [protected]. I had relocated from Mumbai to Thiruvanathapuram. I would like to change my address registered on your bank as Sumalayam, Chatambiswamy nagar, Chempazhanthy P O Thiruvanathapuram 695 587. Similarly my Mobile no has been changed my new no is [protected].
Regards,

Saji
I am holding my credit card No. [protected] of icici bank

Please send my all documents/correspondence at my new address as furnished below:-.

SHAMIYANA APARTMENT
Flat - 3B, (Third Floor)
AB 9/23/1, Deshbandhu Nagar,
Baguiati, Near- Lalbari
kOLKATA - 700059

Thanks
Ranjan Kumar Dutta.
It would be more important if the response of ICICI Bank official is attached, so that it will be understood if the bank is interested in taking the cognizance of customer's complaint.
Dear ICICI Bank Managers,
It will be appreciated if you please explain why the complicated procedure for a simple matter of change of address cannot be simplified, or should the customer assume that you are interested in following the Govt. method of delaying any matter. It is surprising to find the agony expressed by your NRI customer Mr. .Pradeep..A line in confirmation or contradiction is appreciated.
dear customer care

this is inform you that haw saving account in your bank a/c no[protected] the
adress to which is H .NO 5-7-441/3 BOTTUGUDA NALGONDA ANDHRAPRADESH,
INDIA-500068
Now i want to chage my adress to c/o VIRINCHI TECHNOLOGIES LIMITED .PLOT NO 10,
SRK COLONY, WEST MARREDPALLY, SECUNDERABAD-500026, ANDHRAPRADESH, INDIA

kindly change my adress

Thanks
zahoor ul hassan ph-[protected]
dear customer care,

i want to change my ac branch my old branch at phandicheery . please change my new branch Salem
and update my mobile number and mail id. prabu.sp.[protected]@ gmail.com
Hi,
I am Girish Naik. I want to change the Residential address in the bank. I checked in Online banking and there is no address change option.
I am just coming from the bank and writing this complaint, in the bank I am told that address can be changed online.
But again I checked and there is no option to change the contact address.
Some one suggest me, is it possible to change the address online? if not why the bank officials are giving wrong information to customers.
I am really unhappy, I wasted half day going to the bank.

Girish Naik
A/C[protected]
Address change - want to change residence address on my Credit card account.

I want to change the residence address on my Credit card account due to shifted the new location:

With name ofR.RAGHUNATH REDDY Phone[protected]

my new address is :H.NO :16-11-11/57

# N0 - 304.Sri vrudhi residency,

Lane beside reliance trends,

Saleem nagar colony,

Malakpet,

Hyd -500036.
I want to change the Residence address on my saving account
My Account number is[protected] with name of Darshana Dharmendra Dhimmar

New Address ;

Darshana D. Dhimmar
Room No-1, Hanna Cottage, Ground Fioor,
Church Pakhadi Road No-2, Sahar Village,
Vileparle [e], MUMBAI 4000 99.
MAHARASHTRA
I want to change the residence address on my saving account due to shifted the new location:

name : r.thiyagarajan
my account number :[protected]
my new address : door no 64 first floor,
5th cross east,
new weavers colony,
nawab garden street,
woriyur, trichy 620 003

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