ICICI Lombard Complaints & Reviews

Text of email written to CEO of ICICI Lombard:

I purchased online from your website www.icicilombard.com , 10k Tax saver policy No. 4034/10K/W-083976/00/000-by paying Rs.10,000/- through my credit card.Following which the amount was deducted from my credit card and also a soft copy of the policy was emailed to me(Attached in this email)

To my utter surprise,today I receive an email from your customer care(please see below) that the '10 tax saver product does not exist '.My question is that if this product does not exist than how was this policy issued to me after charge on my credit card.

In last six hours I have made seven calls to your call center nos [protected] and[protected]but none of your executives have been able to give me a resolve.Either they slam the phone down or put it on hold for 20-30 minutes and keep transferring from one department to another.

In case if you too like your executives are not able to resolve this case,then please let me know so that I can approach IRDA and General Insurance Council


With regards,

Alokedeep Singh

Dear Sir,

Since 16th of Jan I have put a complaint for the endorsement of IDV for the renewal policy of my vehicle.

But nothing has been dobne so far.

My interaction ID is[protected].

Please do the needfull to resolve the issue.

regards

Nitesh sharma
[protected]

ICICI Lombard — premium charged

i have taken credit card at that time i received a call from you office that "you need not to pay any premiums for the icici lombard health insurence "at that i said okay.but in my card onthly statement it was charged as 682/- . so iam not interested to pay the premiums so pl cancil the icici lombard helth insurence
prabhakarreddy.b
card no:[protected]

Hi,

I have purchased a health insurance online from ICICI. ICICI has dont explain me full features of the Policy. Now i had write several male to ICICI Lomabrd , but they are not contcting me or cancel my polcy.

So i want my full premium reverse back

ajay

Dear Sir/Madam,

Sub : ICICI Lombard Fraud Company
Hi, I got a health policy through online from ICICI Lombard. Policy name is Family Protect Premium. Policy no is: Policy no: 4034/FPP/02995222/00/000.
This policy is Rs. 3 Lakh for 2 years. Its amount is Rs. 6732. But in ICICI Lombard website for this policy is Rs. 5500. The amount difference is Rs. 1200 approx. I got cheated from ICICI Lombard RS. 1200. Regarding this issue i have forwarded various complain but I couldn't get response.
Also you can see health policy price chart in Lombard website http://www.icicilombard.com/app/ilom-en/Personalproducts/Health.aspx . No one can help about this policy. Also this policy doenot mention in Lombard website. I can give you various details of costumer, who cheated with ICICI Lombard

Another one serious query that when i got regarding purchase of health policy. She gave me all wrong information like: 1) your policy will be Rs. 6 lakhs for 2years 2) when you will be in hospital you will get extra Rs. 1000 per day. 3) You will tax benefit Rs. 3 lakh. Etc...
Please give me suggestion regarding above complain. I will take hardly action to ICICI Lombard Company. I have all clues to lost market value of ICICI Lombard.

Thanks & Regards,

Mukesh Kumar
Mob: [protected]

ICICI Lombard — Cheated by ICICI Lombard Executive

Dear friends,
This is Rajesh Nelavelli. I'm workin for Satyam. In August i was applied for ICICI CREDIT card. In Oct. One of the ICICI exicutive called me for verification.After that he asked me to take Lombard,it will helps in "TAX Decleration". I said "NO". Even though he sent two Lombard cards to my parent's address. They sent to me after a week. I immediately called that person(Raja Reddy,Chennai,no:[protected]) and asked him to cancel those cards. He said that "Sir, I'm sorry for that. Unfortunately It was activaed,Please pay 1047/- for jan. , after that i will cancel the cards." Now those customer care people said to me "YOU HAVE TO PAY 5,500/- rs. as CANCELLATION FEES".

Please tell me,"Is this is the correct way for ICICI bank to develop their business, and please tell me"What to do now"?

with Regards,
Rajesh Nelavelli.

ICICI Lombard — ACCIDENT CLAIM REFUSES

i MET AN ACCIDENT BEFORE ONE MONTH AND IT WAS A NEW CAR ONLY. I WAS HAVING AN INSURANCE OF ICICI LOMBARD.
IT WAS TAXI PASSING AND I CLEARLY MENTIONED EVERY TIME THAT I NEED A TAXI INSURANCE BUT ICICI AGENT GAVE ME A PRIVATE INSURANCE AND THAT I CAME TO KNOW WHEN MY FILE WAS REFUSED. I GOT A LOSS OF 1,75,000 .
i AM NOT ABLE TO BARE THIS LOSS.
ITS A CHEATING DONE BY ICICI LOMBARD.

ICICI Lombard — cheated by the executives

i was offered the policy by icici lomard on my cridetcard i was said that u will be charged 276 rs monthly the policy didnt reached me and the policy got cancelled but the amount was debited from my card again call was there from icicilombard that my was not recorded properly so u have to again attained the verfication call and when i said i dont want this new policy they said its the old one only i said i want to cancel that also i was said that policy was already cancelled since u have not received the policy papers i said i want to cancel this also the executive said that once u receive the policy paper it will be cancelled with the help of customer care today i received the papers and the what they say u will be charged 55% for the cancellation policy i think this company is cheating the clients its froud
beware of icicilombard

We have taken a policy no 4077/0000020 on date 1/12/2007 from your company. One of our mares namely Kushboo tab no 5716 died on 19/3/2008 having an insurance of Rs 200000 we have informed to you at jaipur office about this in written and submitted post marten report and other documents to your office.
But after passing two months we did not received any claim, several times we have contact to agent Mr. Manish Garg but not satisfactory reply receive from him then after we had gone to your office at gopalpurafrom there we didn’t get any answer and help.


SO YOU ARE REQUIRED TO LOOK IN THIS MATTER IMMEDIATELY AND REALEASE OUR CLAIM THEN OTHER WISE I HAVE TO GO IN LEGAL PROCEDURE

i have sent several emails to company for this but not getting ant reply


FOR GOYAL LAWAZMA STORE

GOVIND NARAYAN GOYAL

PROPRIETER

My friend same is case with me. They cheated me and the cancellation fees is 70% of the total amount. horrible...

FRAUD COMPANY ICICI LOMBARD :

i[censored] want to take any health motor or medaical policy, please dont go to ICICI LOMBARD ...

they are day robberies ...please wake up friends ..

all are getting money after heavy work ... dont waste ur money to invest this like companies (or) banks ...

be aware ... else surely they will take ur credit amount fully

at last other people treated like begger only ...

i want to cancel my policy.last 5 days continously i call to cus. care but they ignore my cancelletion request.icici lombard dept. debitted 60000 rs on my credit card without any confirmation.so plz i request u take action immediately as soon as possible.

I M Ajay Kumar Khosla From Chandigarh
absolutly poor service of ICICI when they want to sattel claims the attitude is totaly negative my claim No MOT00784336 for last four months no one is attanding the same it is shame full for ICICI Lombard If you want to purchase a new policy then see their service .I

ICICI Lombard — Premium reversal

Hi,

I have been given credit card by ICICI Bank.After few days I recd a
call from ICICI lombard for Medical Insurance.After 4 months, they
sent a Credit card statement that, Rs. 8525 has been charged from the Credit card, and I need to pay 8525/- plus the penal interest of 1800/-I have been getting calls from the collection department asking me to pay around 19, 000 for the insuarnce.I have been following it up from May 2008.

When someboby is not keen in buying policy why do they force us to buy the policy.

I had been personally to ICICI Lombard branch at Bangalore.They told us that the respenstative will call us in other 2dyas of time.But i have not recieved any calls from them.

I want my full premium reverse back.

Can somebody guide me what i should be going next????

Thanks & Regards,
Preetha

Document from ICICI — Document not received to till date (17 Sep 08)

Please see the my complaing i am not recived any document from ICICI. bank have been already give the message from mail and sms.

Dear Customer,

Request Number:SR78939638

Type of query: Request for Provisional IT Certificate (Physical)

Resolution: LAN LBDEL[protected] Provisional IT Certificate is dispatched on 11/09/2008 via OVERNITE EXPRESS courier, AWB no.-''[protected].

Please note: This is a system-generated e-mail please do not reply.

Sincerely,
Customer Service Team.
ICICI Bank Limited.

ICICI Lombard — Premium reversal / Please Suggest me

Hi,

I have been given credit card by ICICI Bank.After few days I recd a
call from ICICI lombard for Medical Insurance.After 4 months, they
sent a Credit card statement that, Rs. 8525 has been charged from the Credit card, and I need to pay 8525/- plus the penal interest of 1800/-I have been getting calls from the collection department asking me to pay around 19, 000 for the insuarnce.I have been following it up from May 2008.

When someboby is not keen in buying policy why do they force us to buy the policy.

I had been personally to ICICI Lombard branch at Bangalore.They told us that the respenstative will call us in other 2dyas of time.But i have not recieved any calls from them.

I want my full premium reverse back.

Can somebody guide me what i should be going next????

Thanks & Regards,
Preetha

ICICI Lombard — Cheating by ICICI Lombard (Executives committed false information)

Cheating by ICICI Lombard (Executives committed false information)


I have received a call from an agent of ICICI Lombard, and furnished the details of insurance plan, in which I was not interested. I was asked to say "YES" to an automated call,
I was not clear enough in doing that so I said yes. Sum of 10, 000 is detected for this insurance plan; it is really frustrating that they have detected money from credit card without my concern.

On the other hand the executive told me very clearly like "You can pay the amount whenever you want i.e. after 6 or 12 months down the line. But now I am getting my credit card statement with ICICI Lombard on EMI basis.
I spoke to concern executives regarding this kind of misguidance. “ICICI Lombard and ICICI Credit Card division executives gave me false information and sold the product to achieve their target”. When I tried to convey my problems regarding this issue to the executives they said very coolly "yes the agent would have given wrong information for that we can not take action against him". They said if you want you can file a complaint. I really surprised to see how this kind of big banking sector making fool the customers.
I wondered how they are thinking about the customer... Are all the customers fool? And also the executive saying that he knows how to collect the money from the customer...

Please help / guide me what I suppose to do now ?

Name : Santhosh N
Mobile : [protected]

ICICI Lombard — Claim for accident

ICICI Lombard GIC Ltd ref No[protected]
dated 18/09/2008
Dear sir,
As per the message it shuld prossed with in 5 days, but I am in dout wether it is prossed or yet pendig . please mail me detils to [protected]@ indiatimes.com, swain.[protected]@ gmail.com,

ICICI Lombard — refusal of accident claim form icici lombard

Dear I have posted my complaint on 13th july 08 to forum but there is no reply from icici nor forum what can i do pls help me as i m middle class family holder pls help me to recover my accidental claim it is very thankful to me i m also paying the rent of service centre as my car was standing there last 20th april 08 there is no reply from any side so i request u pls kind & helpful to me.
thanking you and waiting for reply
my contact details follows--
FAIZA SUHAIL.
R/o 2491, CHOTTA CHAMAN WARA,
PHATAK HABASH KHAN, TILAK BAZAR,
DELHI-110006
MBL-[protected]

i purchase a medical policy by icicilombard company . i was accident so i send claim to company but after four monts the claim is not set .what i do yiu suggest me.

I have not recived any reply from forum as well as icici lombard yet it almost 7-months passed for the accident took place

Dear i have totally depressed becuase its almost 7-months passed for my car accident but i have not yet recieved any reply from icici as well as consumer forum pls tell me what can i do ? as i m a middle class family holder pls tell me what can i do for recover my claim ? how can i recieve favorable reply from ur side as i m facing lots of problem without car i have also facing lost to my buisness without my car ?
thanking you and waiting for your reply.
from- faiza suhail
mbl-[protected]

ICICI Lombard — CANCELLATION OF POLICY

Further to lombardtelephonic conversation of last October 18, 2008 my complaint has been registered under Service Reference Number SR83161992.you will respond to me by October 24, 2008.but no any reponse from them.now i am sorry when full refund is not given to me then i have not paid any payments of my credit card statement bill from due date Nov 05, 2008.which is not responsbility to me and no any blame on me.so i am tens from July when 1st Emi of lombard policy in my credit card statement which given to me without my permission or any information and no any record in lombard and no any dacument send me then i complaint july-oct many time after that Sep 23, 2008 Rs, 8.539 refund to me in total policy amount of 14.980.i have already paid five emi.So i want to pay credit card statement bill but i again so sorry this is not possible till the refund revers to me so please refund of rs, 6.441revers in my credit card acount.
THANKS
DINESH RAI
MOB NO-[protected]
DATE[protected]
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ICICI Lombard — No Enlistment in Weavers service

BRWS, our NGO is in the business of Health Care since 31 yrs and has earned International Awards. It is to bring to the notice of ICICI people that we serve clients holder of ICICI mediclaim policies to the satisfaction of clients.

We are happy to note that ICICI Lombard has taken responsibility for Health care of Weavers of Bengal, a Govt supported project. In Newspapers Advt they publish names of service providers, Hospitals and Nursing Homes. BRWS has its presence n 36 villages of Bengal and enjoys good reputation amongst both Govt and NGOs, yet BRWS Hospital name does not appear in the ICICI advt. as service providers. hence we demand our name to be included in future publications of ICICI Lombard. Service of BRWS is qualitative and cost of care low compared to other private Hospitals and Nursing Homes.

ICICI-LOMBARD MEDICAL INSURANCE — MISSELLING

Hi,
>
>This is to bring to your notice that a month back one of your Executive called me and said they are going to provide me a medical insurance along with the increase in creditlimit (Credit card Limit) on my ICICI credit card.


>He suggested me that i could do it by just accepting the Insurance and after a period of 20 days during the call of confirmation from LOMBARD I can reject it. So that my credit limit would alone get increase with no other effect.
>
>Based on his inputs i have accepted the insurance and after which i have not received any call from Lombard but the only thing happened is Rs.2000/- have been debited from my CREDIT CARD.
>
>I escalted this to ICICI Lombard customer care and registered my complaint (my complaint number is "[protected]"), And today got a call from[protected] ICICI Lombard customer care and the person who have called was very harsh and not in a listening mood and when i asked him to transfer the call to his managers he has disconnected the call. Again 3 mints later received a call from the same number and the person called claimed himself as team leader and said that they are going to debit the amount from Credit card and informed that this is only an information and disconnected the call.
>
>During the conversation with your employees they have had used abusive languages
>
>i dont know what kind of service that you people are providing to the customers ...Am really Pissed off about your service
>
>Hope your employees should
>
>i need a solution for this if not will take it to RBI(The Banking Ombudsman)
>
>Regards
>Dhandapani
>

ICICI Lombard — Promotional Calls

My cell phone is already registered with DO Not Call list with my service provider ;I was on roaming and I recd the call from a person who said he is calling from ICICI Lombard and the number from which he called me was [protected] .
Inspite of being notified my service provider is giving out my personnal nos.
Help me with this as DO NOT WANT my nos to be given out .

ICICI Lombard — MIS SELLING

Hi,
>
>This is to bring to your notice that a month back one of your Executive called me and said they are going to provide me a medical insurance along with the increase in creditlimit (Credit card Limit) on my ICICI credit card.


>He suggested me that i could do it by just accepting the Insurance and after a period of 20 days during the call of confirmation from LOMBARD I can reject it. So that my credit limit would alone get increase with no other effect.
>
>Based on his inputs i have accepted the insurance and after which i have not received any call from Lombard but the only thing happened is Rs.2000/- have been debited from my CREDIT CARD.
>
>I escalted this to ICICI Lombard customer care and registered my complaint (my complaint number is "[protected]"), And today got a call from[protected] ICICI Lombard customer care and the person who have called was very harsh and not in a listening mood and when i asked him to transfer the call to his managers he has disconnected the call. Again 3 mints later received a call from the same number and the person called claimed himself as team leader and said that they are going to debit the amount from Credit card and informed that this is only an information and disconnected the call.
>
>During the conversation with your employees they have had used abusive languages
>
>i dont know what kind of service that you people are providing to the customers ...Am really Pissed off about your service
>
>Hope your employees should
>
>i need a solution for this if not will take it to RBI(The Banking Ombudsman)
>
>Regards
>Dhandapani
>

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ICICI Lombard — PF not recieved

Dear Sir,
Iam worked with ICICILOMBARD, may to september 2008, you are not send my full and fynal PF amount(PF NO- KN/35224/249136) and one month salary.my monthly PF 317 deduct from my salary and worked 4 months, s total, so please send my balance PF amount & salary as soon as possible in my address.(my Emp NO 308285)

Thanks & Regards
Shiju cholayil
edakkandy (house)
morayur(post)
malappuram (dist)
Kerala...673649(pin)

ICICI Lombard — refund pura nahi. refund pura kare

to.
customerssupport
icicilombard
sir.main 3750/-rs. refund ki baat kar raha hun. joki aapne nahi diye hai.
meri new policy4063/hap/w-431816/00/000 jo 02 dec.2008
ko issue ki gai meri bagar margi ke di gai aapne mere bagar malum kare mere credit card se rs.15000/- credit card no. [protected] se 02 dec. 2008 ko rs. 15000/- nikasl liye. aap ke staff se mene aapni purani policy ke ( policy no.4034/FPS/03612603/00/000 ) KE BARE MAINE PUCHA THA KI YEH POLICY CANSIL KARVAYUNGA TO KITNA REFUND MILEGA .AAPKE STAFF NE BATAYA KI PURANI POLICY CANSIL KARNE PER 55% REFUND HOGA. MAINE NEW POLICY KE LIYE NAHI KAHA MAINE UNSE KAHA NEW POLICY KE BARE MAIN BATAYUNGA.
MAINE 03 DEC 2008KO HI NEW POLICY JO AAPNE MERI BAGAR MARGI KE DI THI CANSIL KARNE AUR TURANT REFUND RS.15000/- VAPIS KARNE KE LIYE REQUEST DAL DI. AAPNE MERA REFUND 11250/- RS. VAPIS KIYA AAP AAPNE CLINT BEKAR KAR RAHE HAI MAIN AAGE KOI BHI POLICY NAHI LUNGA TATHA KOI RENIWAL NAHI KARVAYUNGA AAPKE MERE SAMBANDH GALAT HO JAYENGE MERI MR. DIPESH GAVAS SE PHONE PER BAAT HO GAI THI. UNHONE KAHA THA KI JAB HAM POLICY DETE HAI HAMARE YAHAN BHI BAATE TAPE HOTI HAI. AAPKE STAFF NE 55/- REFUND KI BAAT KAHI THI. AAP MERA 3750/-RS TURANT VAPIS KARE. SAMBANDH KHARAB TO HONGE HI AAGE KE LIYE KOI DEEL MUJSE NAHI HOGI AAP BATAYA MERA RS. TKAB TAK VAPIS KAR REHE HAI. MAIN CREDIT CARD DEPARTMENT PER BHI CASE KAR DUNGA UNHONE MERI BAGAR MARGI KE PAYMENT KAISE KAR DI AAP TURANT JAWAB DE
THANKYOU.
ARVINDKUMAR
61.CHANDER PURI GHAZIABAD 201001
(U.P.)
MOBILE NO.[protected]
EMAIL ID [protected]@gmail.com


--
Regards
Arvind Kumar

ICICI Lombard — delay in settlement of claim

I got a pain in the back in the month of Novermber 2008 and admitted in Dr.Reddys Hospital.Immediately informed TTK Healthcare services which is TPA of ICICI Lombard.TTk had given a provisional approval. since Hospital has cashless facility, Hospital had submitted claim after my disharge.
TTK had sent a letter saying there are shortfall of documents which need to be submitted to process the claim.Subesequently alll the necessary documents submitted by the hospital. But TTK asking same documents again and even Doctor is saying that I don't know exactly what they need and how many times same documents to be submitted. The claim is very small and teatement also not complicated which need more supporting documnets. When I send a reply by Fax they are saying it has to be sent by courrier only and need hard copy only. It is clearly indicating their intention to delay further and further. And when I contact call centre, the same standrd reply they give every time and no access will be given to senior persons to interact and settle the issues.

And when I send a mail to ICICI Lombard will get reply after 7 days and same information we get what their TPA gives.

It is clearly understood that there is no interaction with the customers to resolving the issues.

with regards
siva subrahmanyam



And also there is no system of intervening and solving the issues if contineoud for long period.

ICICI Lombard is a cheat... they are running scams bigger than Satyam. They only respond to your calls when they want to sell you a policy. Once that is done, they will forget you. They will never refund you money in case of claim.

Stay out of ICICI Lombard

Hi,

I renewed my 4 wheeler insurance from ICICI Lomabard in Oct 08, through an agent who came to my house. I have still not got any documents. I thought it must be because of the change in address. So I called up again on 23rd Jan. I recived a service request no. but no action doen even within their 5 days SLA. Again I called up on 15th Feb 09. They told me I will receive a call in 24hrs. Nothing happened. They also said that the statement shows that I have not paid the amount. Where as my ICICI bank statement shows it have been debited from my account.
Are they just cheating me? Can anyone help me here?

sir

by telecaller of named vasu of his desk number [protected], he suggest every thing in a dynama position that he will be cancel the policy after taking it, so that i have taken the policy in my mother name vijayalakshmi the sum amount 7697/- is credited in my credit card but i dont want to run the policy so pl kindly cancel the policy and reverse the amount in to my credit card the policy number 4034i/fpp/04432689/00/000, pl don't play such type with customers.

kindly do the need ful to me for god's garce

thanking you

S.Vijayanand
[protected]

ICICI Lombard — Delay in refund of cancelled Policy

Up on my request to cancel & refund(Rs 13985.00) of the mediclaim policy issued to my name & family, which was issued by misguiding me by the DSA of ICICI Lombard, I was alloted complaint no. [protected] dtd 31.12.2008 by Ms. Saraswati of customer care dept of ICICI Lombard with a committment that with in 10 days the refund will be given. When ever I contacted the customer care dept (Mr. Yesudas on 10/01/2009, Mr. Raj Kumar on 15/01/2009) I was told same will be settled in next 5 days.
On 20.01.2009 another complaint no. [protected] in continuation to the above was given by Ms. Asha with again committment of 1 week to settle the case. On 07/02/2009, after talking to Mr. Obaid & Ms. Durga I was given to know, as per ICICI Lombard records, that Rs 11887.00 was refunded to me on 03/01/2009 and Rs. 2098.00 on 05/02/2009. But till date the same has not been credited to my creidt account # [protected].

May I request for help in getting the refund at the earliest.

Same problem araised to me and now they are taking amount from my credit card with out my permission or signing the renewal agreement My Policy No. 4034/FNP/01834742/00/000
What further steps I can take against this

ICICI Lombard — Cancellation of Health Insurance card

I sent many reminders to cancell my insurance plan. No response. But the premium payment reminder is alone is coming regularly thro icici card statement.

I am not paying for the past three months.

very poor services i[censored] register ur number and name for buying new policy then lombard excutive call u with in 15 min and u have any complain u will not recieved any call or nobody will listen ur problem and ur problem will never resolved.
So Please don't buy any product from ICICI Lombard this is World largest fruad and Cheater company.
Please believe me and don't buy any product from lomabard i[censored] knw detail abt my case u can contact me [protected].
JAGO GRAHAK JAAGO!!! AAP JAGEGE TO SHAYD LOMBARD KHUD KO SUDHAREGE!!!
Thanking you

ICICI Lombard — PF AMOUNT NOT RECEIVED

Dear Sir,

I got my accumulated PF transferred from the pf acc.of Bajaj Auto to GE Money's PF account ( MH/42690/3842 ) abt 1 year back . I submitted my ASR form thru GE Money to withdraw that amount but still haven't received the same .

Date of submitting ASR form : 16 Jan 2009 .

Thanx & Rgds,

Amit Singh
[protected]

I have also faced similar problem. Instead of increasing credit limit, they offer me to conver card from Gold to Platinum.

I haven't recieved my Form16 till date...

Kindly suggest how could I get the same ASAP..

Manoj Kr. Singh

ICICI Lombard — fraud done for health policy

Hi,
I received call from Agent, he said if you swap card if you swap credit card then we debit only 267 RS from account and we will provide health insurance, one agent come to me and swap my card but he provided Bill of 3200 Rs, when I complaint to him he said we have debit only 267 Rs from your account, this bill is only for you information, hence I ask to him that this is froud with me and I dont need any policy from your end, also request him to cancel my transection which was done wrongly,
He said it not possibel from my end, need to speak agent who call you, when I call agent number he said you need to cancel my policy, when I ask to provide me cust care number, she refused to it. finally I got cust care number and I logged request for cancellation of my policy. agent said as a cancellation charged they debit 800 RS from my acctount and they will refund 2400 RS an refundable amount, On 13 apl 08 I received SMS that request copleted, but still amount is not yet credited. Now My HDFC bank charge me his Raste of intrest for this amount, I called several time to cust care of ICICI lombard still I havent received any resolution from their end, request you to please take necessory action and also help me to refund my amount with rate of intrest whichis charged by HDFC to me . Please help..

Details are as follow

Name :- Shailendra Rangari
Policy Number:- 4034i/chc/04615239/00/000
Call received number ( agent number ):[protected]
Request raised for cancellation of Policy:[protected]

Dear sir,
Your person has been forward message in my mobile. he was known how will deals with other. my mobile no.[protected]. in this no. your message comming continuesly. because more fedup on icici loambard insuance. pls. don't send any message to my mobile.

with you hope the positive reply

this is for your kind information & needful action please.

jayaprakash sahoo
Ujjain
[protected]

Dear Sir,
I have complaint on the net on one week ago but i didnot any conclusion of my complaint.
I got one massage that my service request no.[protected] and it will be solve within five working days
so please solve my complaint immidiatly otherwise i will put this matter before police commisner and
labour commisner.
I will not be responsible for ill reputation of you and your company.
So i request you to solve this problum immidiatly
Manoj Santwani
Jhansi.
[protected]

ICICI Lombard — Deduction from Credit card

I felled that I got cheated, when ICICI lombard Sales executive called me explain me about the policy of ICICI Lombard.

While explaining me he explain me that Rs 311/- amt will deduct on monthly basis from my credit card.But when I got massage from ICICI credit card that Rs 6880/- get dedutcted from my account.

when I called sales executive he explain me that this amt secured with us and we will release Rs 311/-.
And I will have to pay only Rs 311/- when I will get the credit card' statement.

But I got the wrong communication from ICICI side about the deduction from credit card Cause out of my 15000/- limit 6880/- limit is block which I cannot access or use.

I want to cancel the policy.

Kindly suggest.

Dear Mr. Raut,

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service - Credit Card'. Request you to provide the relevant details of the card and the policy, along with your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

ICICI Lombard — Miscommunication & Misleading story

I am really disappointed with the service provided by ICICI Lombard. I have applied for policy for my father.But it got rejected on medical grounds. Prior to taking the policy, I have already declared that he has recently undergone a bypass surgery, but the company agents were fine with going ahead of the Policy..

The company doctor came for the medical test at my place. The ECG & the blood pressure report were fine. But after that the policy got rejected on medical ground. I have paid Rs 600 towards the medical test only to know that the Policy is rejected because of his surgery.

Do I need an ICICI Lombard certified doctor to know about his surgery. Have I not declared it already


Moreover, I am disappointed with the kind of interaction I had with call centre agents. Whenever I call them, each one of them gives me a different story. Even after noting down the grievances for 5-6 times, they never got back with the solutions. They are not even bothered to call and address the customer...

I am really astonished with the rejection of the policy, because this is not a fair case…

ICICI Lombard — Why Should Customer Only Suffer!!

Hi,

I took the Car Insurance Policy from ICICI LOMBARD for last year . Issued a cheque dated 08-08-08 of Rs 3507 to Mr Suresh Bajpai (He got it collected via one of his staff members).

I got a policy from ICICI Lombard effective 14 Aug 08 to 13 Aug 09.

Now, When I tried to renew the policy, I came to know that my eariler policy was cancelled. I was shocked.

I asked again and same thing was told to me. My Policy was cancelled because of Cheque Bounce.

I checked my accounts and found that cheque hit my account on 21st Aug 08. So carelessness. I was having enough balance till 16th Aug 08.

I have no idea why it was held for so many days. Now why I have to suffer for all wrong done by ICICI Lombard.

Their was no communication of any sort regarding this to me.

Now When I am renewing my policy I have to pay extra and my NCB has become 0%.
Apart from them my vehicle is getting survyed again.
There are all sort of charges and my Premium amount is as high as Rs 6500 where it was supposed to be below Rs 3000 (If my last policy was not cancelled)

I request you to pls look into the matter ASAP as I am running my vehicle without insurance and is on losing side.

Looking for a support from your side.

I am losing money just because of carelessness of guys at ICICI lombard Part.

Hi,

We're sorry to hear of your experience. If you can write to us at [protected]@icicibank.com with your phone and email contact details along with your policy number, we will contact you.

Warm Regards,
ICICI Team.

R/Sir,
I have lodge a claim No. MOT01035072 dated 20.02.2009 regarding the theft of my truck on dated 17.02.2009. I have given all respective all the necessary documents as desired by you time to time but till date I have not received my claim amount. It is my request you to please hel me in this regard
LAXMAN DASS KUMAR
[protected]

ICICI Lombard — VERY IMPORTANT: CHEATING & FORGING OF THE SIGNATURE

I am hereby making a complaint of cheating & forging of the signature for the issuance of the Health Insurance policy. After number of times calling by your so called executive Ms. Shreya, I gave the appointment for the Health Insurance policy for me and my family. As committed by your Ms. Shreya, the policy for the five persons of my family, i.e.- me, my wife, my son, my mother & my father, for the coverage of 4,00,000Rs. and for the tenure of two years would cost me 11,387Rs. Accordingly she sent her courier boy to my place, I filled all the details of my family, i.e. details of all the five persons mentioned above, and signed the form and sent it back to her on 2nd Nov 2008. While filling up of the form I have demanded for the other policy details mentioning all the details of the policy. That time the details given in the documents were different from whatever she was offering to me. Then I called her to know the truth, she said that as she is the employee of the ICICI Lombard, she can do the modifications in the policy accordingly and she will add my parents as the complementary beneficiaries of the policy. Also as I had a doubt on her I asked her about the cancellation of the policy at the time of applying only. She said that I can cancel the policy within fifteen days of its receipt without any charge. Hence I decided to apply for the same.
After that I received the policy documents on 18th Nov 2008, wherein I found that the policy was issued for only three persons, i.e. me my wife and my 5 years son. My parents were not covered in it. Also the amount of insurance was of only 3,00,000 Rs. This thing also raising a question that, if five names were mentioned in the form filled by me, then the policy can be either issued for the five persons only or the the form filled my me has to be refilled for the three persons only. This also indicated that Ms. Shreya has used the details filled by me in my form and filled the fresh form mentioning the details of only three persons, signed the form herself by forging the signature. After this as I tried to call Miss Shreya on her mobile No. [protected] on 19th Nov 2008, she again assured me that, this must have been happened by mistake, she will do the necessary to sent the policy documents & the cashless cards for the other two members of my family. That was the last time when I was able to talk to her, after that day she is not receiving my phone calls and not responding at all. Then I personally visited the call centre at Vashi, where she was working, but there I came to know that, she got transferred to the Vikhroli Branch.
After all this cheating/forging of signature I approached to your cancellation section and cancelled the policy, but again you have charged me the cancellation charges of 1800 Rs. So, from the above story anyone can understand how one educated person is cheated by the system developed by one of the renowned bank like ICICI.

SO ALL THE READERS ARE HEREBY SUGGESTED THAT TO BE CAREFUL BEFORE DEALING WITH ICICI LOMBARD.

ICICI Lombard — receiving the prerecorded calls from airtel landline no 02040160400

Sir/Madam,
I have registered my no. [protected] of Idea cellular Ltd on DO NOT DISTURB option of idea on 27/09/2007 but still i am recieving the prerecorded calls from airtel landline no [protected] which cause me a lot of trouble.and these people salling many types of insurance.
please block such type of land line numbers

Sir/Madam,
I have registered my no. [protected] of Idea cellular Ltd on DO NOT DISTURB option of idea on 27/09/2007 but still i am recieving the prerecorded calls from airtel landline no [protected] which cause me a lot of trouble.and these people salling many types of insurance.
please block such type of land line numbers

My ClaimRefNO is :[protected]

Three weeks back i was send full document details so, Last week I received claimRef NO.
Now what is the status of my claim.

With regads,
s.suresh kumar

I had lodge a Claim to ICICI Lombard (Claim No. MOT01040079 and Policy No. 3005/[protected]/B/[protected]) dated 25.02.2009 regarding the theft of my motorcycle and subsequently submitted all the requested documents, but till date i had not get the claim amount and not any satisfied answer. It is my request you to please help me in this issue.

Regards
Shekhar Kumar
[protected]

ICICI Lombard — i cannot claim

hi i am jagdish thakker from mumbai

i have taken health policy for my family from icici lombard i am paying huge premium since last four years i never claim for anything, due to my badluck my vehicle met with an accident my wife injured with fracture i call on given number on policy they said you can not claim because you have taken health policy n you are injured with an accident i said there is in policy terms you have mentioned that i can claim they said ok then go to court in this case hospital was also on pannel of icici lombard ok i paid full money to hospital n discharge my wife now thae time is renewal of policy people from icici says that your cas is ok you can claim but now time is over two month next time we assure you that we will help you in this matter i need your help please.... thanks
regards
jagdish

this is very true. i would like to bring to the notice that ICICI LOMBARD who have been running scheme for weavers in state orissa . they have been enrolling non weavers also . the teachers have been enrolled in areas like nuapatna and in berhampur area.
so they are said to be cheaters in all aspects.

ICICI Lombard — Extra charges

Dear Surender,



If Lombard has credit Rs3167 in my account then how can my balance is Rs 4071.97.



Can you send my whole card statement till date because I haven't use my card from 3-4 months?



Regards,

Sandeep



From: "ICICI Bank Customer Care" <customer.[protected]@icicibank.com> on Thu, 19 Nov '09 @ 08:46 PM

To: "Sandeep" <[protected]@REDIFFMAIL.COM>

Show full Headers



Dear Mr. Thakran,



We inform you that Lombard has cancelled your policy and given the following credit in your credit card account.



16/11/2009
ICICI Lombard GIC LTD 24, MUMBAI

3167.00CR




The amount outstanding on your credit card account is Rs. 4,071.97as on November 19, 2009.

Sincerely,

Surender Thamishetty

Customer Service Officer

ICICI Bank Limited








"ICICI Bank now offers 6.75% of interest p.a. on fixed deposits for 390 days, 590 days, 7.25% of interest on fixed deposit for 790 days & 7.75% of interest p.a. on 990 days w.e.f . 01.08.2009 . Please contact any ICICI Bank branch."



Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.



CONFIDENTIALITY INFORMATION AND DISCLAIMER:

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.






To Head,
Lombard Policy,

Below trial mail is for your reference & do the needful as per client requirement.

Regards,
Sandeep

On Sun, 08 Nov 2009 17:30:31 +0530 wrote
>

Dear Mr. Thakran,

On the basis of our records, we inform you thatthe Service ReferenceSR[protected] is under process.

Your query is being attended to. Iwill revert you by November 19, 2009 regarding the status of the request to assist you further.

As per the clause mentioned under the "Cancellation /Termination" heading of "Part III" of the schedule of the policy terms and conditions, stated here for your convenience. Period of Risk Refund Up to 1 month 75% of the annual rate Up to 3 month 50% of the annual rate Up to 6 month 25% annual rate Exceeding 6 months No refund. If you require further clarification, please write to [protected]@icicilombard.com.

If any debit is done by ICICI Lombard only they have the authority to credit the amount to your credit card account.

Also we confirm that we will not be able to access your policy details registered by ICICI Lombard and hence we request you to contact only ICICI Lombard.

We request your co-operation in this regard.

Sincerely,

Rajyasree Kalluri

Customer Service Officer

ICICI Bank Limited


"ICICI Bank now offers 6.75% of interest p.a. on fixed deposits for 390 days, 590 days, 7.25% of interest on fixed deposit for 790 days & 7.75% of interest p.a. on 990 days w.e.f . 01.08.2009 . Please contact any ICICI Bank branch."

Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.
>

CONFIDENTIALITY INFORMATION AND DISCLAIMER:

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
>From: Sandeep ([protected]@rediffmail.com)
>Date: Sunday, November 08, 2009 04:11 PM
>To: [protected]@icicibank.com ([protected]@icicibank.com); customer.[protected]@icicibank.com (customer.[protected]@icicibank.com); [protected]@icicilombard.com ([protected]@icicilombard.com)
>Subject: SUSPECTEDSPAM:Re: RE: SUSPECTED SPAM:Fw: Fwd: No response

Dear Nagaraj,
>
>Thanks for reply & look into my concern.


>I was waiting for your response but today I have received a call from cancellation department & today he was asking about cancellation charges of Rs.2590/- approx which was approx 1700 in august against my ID 41109848.



Pls confirm why I should pay that amount, where I was not aware about policy made & dispatched to my address & it was returned back due to wrong address (which is correct address), but after that there was no information pass to me that your policy was returned back.



It’s not my mistake that I haven’t received my document.



Pls do the needful & waiting for your positive response.



Regards,

Sandeep
>
>
>On Wed, 04 Nov 2009 16:19:46 +0530 wrote
>>

Dear Mr. Thakran,

We understand your concern.

We have initiated a Service Request SR[protected] to process your request regarding the cancellation of Lombard policy issued against credit card account.

I will revert you with the status by November 19, 2009.

Looking forward for your cooperation to help us serve you better.

Sincerely,

Nagaraj

Customer Service Officer

ICICI Bank Limited



Dear Mr. Thakran,

We inform you that Lombard has cancelled your policy and given the following credit in your credit card account.
16/11/2009 ICICI Lombard GIC LTD 24, MUMBAI 3167.00CR


The amount outstanding on your credit card account is Rs. 4,071.97 as on November 19, 2009.
Sincerely,
Surender Thamishetty
Customer Service Officer
ICICI Bank Limited




"ICICI Bank now offers 6.75% of interest p.a. on fixed deposits for 390 days, 590 days, 7.25% of interest on fixed deposit for 790 days & 7.75% of interest p.a. on 990 days w.e.f . 01.08.2009 . Please contact any ICICI Bank branch."

Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.


CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



To Head,
Lombard Policy,

Below trial mail is for your reference & do the needful as per client requirement.

Regards,
Sandeep

On Sun, 08 Nov 2009 17:30:31 +0530 wrote
>
Dear Mr. Thakran,
On the basis of our records, we inform you thatthe Service ReferenceSR[protected] is under process.
Your query is being attended to. Iwill revert you by November 19, 2009 regarding the status of the request to assist you further.
As per the clause mentioned under the "Cancellation /Termination" heading of "Part III" of the schedule of the policy terms and conditions, stated here for your convenience. Period of Risk Refund Up to 1 month 75% of the annual rate Up to 3 month 50% of the annual rate Up to 6 month 25% annual rate Exceeding 6 months No refund. If you require further clarification, please write to [protected]@icicilombard.com.
If any debit is done by ICICI Lombard only they have the authority to credit the amount to your credit card account.
Also we confirm that we will not be able to access your policy details registered by ICICI Lombard and hence we request you to contact only ICICI Lombard.

We request your co-operation in this regard.
Sincerely,
Rajyasree Kalluri
Customer Service Officer
ICICI Bank Limited

"ICICI Bank now offers 6.75% of interest p.a. on fixed deposits for 390 days, 590 days, 7.25% of interest on fixed deposit for 790 days & 7.75% of interest p.a. on 990 days w.e.f . 01.08.2009 . Please contact any ICICI Bank branch."
Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.
>
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
-----Original Message-----
>From: Sandeep ([protected]@rediffmail.com)
>Date: Sunday, November 08, 2009 04:11 PM
>To: [protected]@icicibank.com ([protected]@icicibank.com); customer.[protected]@icicibank.com (customer.[protected]@icicibank.com); [protected]@icicilombard.com ([protected]@icicilombard.com)
>Subject: SUSPECTEDSPAM:Re: RE: SUSPECTED SPAM:Fw: Fwd: No response
Dear Nagaraj,
>
>Thanks for reply & look into my concern.


>I was waiting for your response but today I have received a call from cancellation department & today he was asking about cancellation charges of Rs.2590/- approx which was approx 1700 in august against my ID 41109848.


Pls confirm why I should pay that amount, where I was not aware about policy made & dispatched to my address & it was returned back due to wrong address (which is correct address), but after that there was no information pass to me that your policy was returned back.


It’s not my mistake that I haven’t received my document.


Pls do the needful & waiting for your positive response.


Regards,

Sandeep
>
>
>On Wed, 04 Nov 2009 16:19:46 +0530 wrote
>>
Dear Mr. Thakran,
We understand your concern.
We have initiated a Service Request SR[protected] to process your request regarding the cancellation of Lombard policy issued against credit card account.
I will revert you with the status by November 19, 2009.
Looking forward for your cooperation to help us serve you better.
Sincerely,
Nagaraj
Customer Service Officer
ICICI Bank Limited

"ICICI Bank now offers 6.75% of interest p.a. on fixed deposits for 390 days, 590 days, 7.25% of interest on fixed deposit for 790 days & 7.75% of interest p.a. on 990 days w.e.f . 01.08.2009 . Please contact any ICICI Bank branch."
Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.
>>
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
-----Original Message-----
>>From: Sandeep ([protected]@rediffmail.com)
>>Date: Tuesday, November 03, 2009 04:27 PM
>>To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com); [protected]@icicilombard.com ([protected]@icicilombard.com)
>>Subject: SUSPECTEDSPAM:Re: RE: SUSPECTED SPAM:Fw: Fwd: No response
Dear Vijay,
>>
>>Thanks for respond I hope you will sort this issue.
>>Card no is. [protected]
>>
>>Regards,
>>Sandeep
>>[protected]
>>
>>
>>On Mon, 02 Nov 2009 12:27:16 +0530 wrote
>>>
Dear Mr. Sandeep,
We are deeply concerned with the issues raised by you in your e-mail. We regret that our service couldn't live up to the expectations.
>>>
It is unfortunate that, despite our good intentions, you have had to undergo some discomfiture.
We are really sorry for the inconvenience caused to you because of all the issues that you mentioned. Thank you for bringing this to our attention.
>>>
We regret our inability to trace out your credit card account with the given details.
We request you to provide us withyour complete 16 digit card number and contact number for further assistance.
Looking forward to providing you with the best of our services at all times.
Sincerely,
VijayKumar
Customer Service Officer
ICICI Bank Limited

"ICICI Bank now offers 6.75% of interest p.a. on fixed deposits for 390 days, 590 days, 7.25% of interest on fixed deposit for 790 days & 7.75% of interest p.a. on 990 days w.e.f . 01.08.2009 . Please contact any ICICI Bank branch."
Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.
>>>
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
-----Original Message-----
>>>From: Sandeep ([protected]@rediffmail.com)
>>>Date: Sunday, November 01, 2009 04:24 PM
>>>To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com); [protected]@icicilombard.com ([protected]@icicilombard.com)
>>>Subject: Re: RE: SUSPECTED SPAM:Fw: Fwd: No response
Dear Ranjan,
>>>
>>>Already spoke2-3 timeson Lombard customer carethat either sends my policy document or cancel my policy but still there is no response i.e. I have mailed to Lombard but still no response then finally I have mailed to ICICI because Lombard Policy isa part of ICICI.

My credit card also blocked due to payment of policies, Yes why should I pay if I haven’t received any document I don’t know policy is made for me someone else.


>>>Irequest you to take this matter & solve; now I am not interested in ICICI Lombard policy, because I haven't received documents on time then what is guaranty when I require policy they will assist.

Pls cancel my policy & unblock my credit card & reconcile the amount which is showing in credit card account detail. I am very disappointed with your Lombard services it’s really pathetic which I will never expect from ICICI. I never found this type of service from ICICI in last five years.



Regards,

Sandeep



>>>On Sat, 31 Oct 2009 10:33:09 +0530 wrote
>>>>
Dear Mr. Sandeep,
We regret for the inconvenience caused due to our credit card services.
We request you to contact ICICI Lombard Department on toll free number[protected]to dispatchthe Lombard Insurance Policy Document.
Looking forward to your co-operation and assuring you the best of our services.
Sincerely,
M Ranjan
Customer Service Officer
ICICI Bank Limited

"Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement.This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders."

>>>>Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.
Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
-----Original Message-----
>>>>From: Sandeep ([protected]@rediffmail.com)
>>>>Date: Friday, October 30, 2009 05:46 PM
>>>>To: [protected]@icicilombard.com ([protected]@icicilombard.com); customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
>>>>Subject: SUSPECTED SPAM:Fw: Fwd: No response
Reminder NO. 4
>>>>NO response on below till now.
>>>>
>>>>Not recieved any document of policy or any answers till yet from your side & you are adding EMI on monthly basis.
>>>>
>>>>I hope you will respond otherwise will take this matter forward.
>>>>
>>>>Regards,
>>>>Sandeep
>>>>
>>>>On Wed, 23 Sep 2009 17:50:31 +0530 wrote
>>>>>Reminder NO.3
>>>>>Revert ASAP or will go somewhere.
>>>>>
>>>>>On Thu, 17 Sep 2009 17:45:51 +0530 wrote
>>>>>>Reminder 2
>>>>>>
>>>>>>On Tue, 15 Sep 2009 11:13:32 +0530 wrote
>>>>>>
>>>>>>[protected] Forwarded message[protected]
>>>>>>From: Sandeep
>>>>>>Date: Sep 11, 2009 5:50 AM
>>>>>>Subject: No response
>>>>>>To: [protected]@icicilombard.com
>>>>>>Dear Manager,
>>>>>>In July I got a call from your customer care excutive regarding health plan policy & I was agreed on that but when he said that amount of Rs.5200/- somthing will dedect from your credit limit then I refused to do this after that someone senior person called me that why you are not intersted then I explain same thing & he said Ok sir I will cancel your policy because we can't do this thing.
>>>>>>Now after 45 days when my credit card statement shows deduction of Rs.217 then I asked about same to credit card department & they said you please speak to Lombard deprtment, when I spoke with them on 29thÂAug they said if you want to cancell that then you have to pay of Rs.1700 (Why should I pay)Ârest he will check & revert on monday this was commitment but no one turns up, when again I called up on 5th Sep same thing happens & no returns.
>>>>>>
>>>>>>Till now I haven't recived any thing (documents) related to this policy which is in my name (I don't think so) as per your employees, what I don't want.
>>>>>>So cancell this policy what I already cancel in July month it was pending due to your staff negligency.
>>>>>>
>>>>>>Regards,
>>>>>>Sandeep
>>>>>>
>>>>>>

I too Agree, its an worst service. Big Froud.

ICICI Lombard — Rejection of Claim approval

Dear Sir,

I had purchased a health insurance policy from ICICI Lombard General Insurance on 27/07/2008 for my mother Mrs.Prem Lata for 2 years plan and the same got renewalled on 28/07/2010 (Policy no.--4034i/HIR/05434955/00/000 ).I have just claimed for my mother operation for left thigh fracture.But they refused to give the claim for that .They told me that , this is a priexisting case and it will not cover but before all this while purchasing it they told me that only exclude list of diceases will not be covered . but this fracture is not that kind.Sir i am disturbed because i don't have so much money for the operation .The operation date is on 25/08/2010 .So please do the needful as early as possible .I shall be very very thankfull to you.I will wait for your kind revert.



Thanks & Regards,

Kuldeep Ahuja
Kuldeep.[protected]@ovi.com
[protected]
[protected]

ICICI Lombard — Wrong IDV Value

Dear,

I had lodged a complaint with ICICI Lombard customer support on June 7, 2010 that the IDV in my customer copy is 3,15,000 /- while in the actual policy is 2,63,200/-. I kept getting regret mails every week from Mr. Abhinay Bhosale from Customer Support team till August 6, 2010 that they are checking on the top most priority and now case is closed with the status "Clarification Done" while the issue still is open.

Details are as below:

Name: Sajal Dubey
Cover Note no: PK 8849617
Interaction id/service request id:10061093
Policy No: 10061093
Subject line of Email: RE:'ICICILom=[protected]' Wrong IDV Value
Mob: +91 [protected]

Hope that this will help me in getting the IDV value corrected.

iicici lombard — regarding theft and no reply is received from your side

hi this is sanjay kumar gupta and i lodged the motor claim against claim no moto 01634497 on 6th july and i have not received any reply from the bank side and from the agent i.e kapoor associates lucknow
sir i want to know that when will the claim be finaaly setteled and when i will have to receive the amount of claim

Dear Mr. Sajal,

Your complain is absolutely true.In fact there are lots of victim out who are facing the same problem.The gross negligence and irresponsible process of this Insurance Company has really spoiled the name of ICICI GROUP.

Anyways I would suggest you to kindly escalate this matter to bhargav.[protected]@icicilombard.com and mark a cc to eswaranatarajan.[protected]@icicilombard.com ; gauri.[protected]@icicilombard.com ; preeti.[protected]@icicilombard.com in order to have a proper assistance.

You may write me for any further assistance if require.

Best Regards
Kumar Rajneesh
Head
INDIAN CONSULTANT GROUP
A Leading Finance, Legal & IT Consultancy Firm
( Specialisation in Banking Disputes & Grievances )
visit us : www.indianconsultantgroup.com

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.”

ICICI Lombard — Car Parts broken are not claiming

DEAR SIR,
My car Toyota INNOVA MH 12-FK-1384 ZERO DEFT
POLICY NO 3001/[protected]/B00.
In two different accidents,My innova's Left Tail lamp was broken and left door, mirror and Rooftop was damaged.Insurance Company only gave us Mirror and Doors,but they didnt gave me Tail lamp and rooftop. And in second accident Right rear side it was damaged and mirror was broken,but company only Repaired Right rear side but didnt gave me new mirror for car.

Company also harrased me many times.I request you to give me justice.Thank you

Dear ICICI Lombard,

Name: Abhinav Kaushik
AL No.:[protected]

I was been admitted in hospital Pushpawati Singhania Hospital on 10/03/2011 and discharge on 12/03/2011 there was an pre approval given of Rs: 20000 on Saturday, now when I was discharge there was no one in the hospital to send you the discharge summary because their TPA is not available on Saturday after 5 PM and on Sunday it off, that’s the reason the discharge summary was sent to ICICI today Monday and today at 15:25 PM, I received a call from [protected], from ICICI saying that your company received the discharge summary and the approval of Rs: 20000 been done and rest amount around Rs: 7000 can be reimburse then I clearly asked the person should I go to the hospital to take my security amount which was been deposited from my side he said yes, then when I visited to the hospital they said the request was been denied Reason: Patient discharge on Saturday.
Now the Issues are: Is it the patient fault if the hospital TPA is not available on Saturdays and Sunday and if the doctor is saying the patient is ok and ready for discharge so should the patient force the doctor to not discharge because the TPA is not available on Saturday and Sunday.

Kindly approve the final bill sent by the hospital, still all the original reports are with the Hospital (Why should the patient suffer because of the miscommunications of the Hospital and ICICI Lombard).

Waiting to hear from you as earliest.

Regards:
Abhinav Kaushik

ICICI Lombard — Two Wheeler Claim(Theft)

Dear Sir,

My bike had been lost due to theft and i registered claim and submitt all require documents but i can't get my inssured amount and no body assist me regarding my claim.

My claim no.- MOT[protected]

Kindly resolve my problem.

Thanking you,
Regards, Ranjit Kumar Choudhary, Mob- [protected]

ICICI Lombard — Poor Service

My car policy is going to be expire in few days and the system is unable to process the same and when I called them they asked that system is not working and its happening since last 6 days. And now their customer care number is not working and no executive is helping and even after writing several mails, no call back. And even they disconnect the calls.

ICICI Lombard — promotional call

My mobile no [protected] is registered with DND.
But still I got a promotional call from icici Lombard from ph no. [protected] on 18 /7 /2011 at 12.06 pm .
Pl take appropriate action and confirm.

ICICI Lombard — Charged but not receive my Policy

Hello Sir,

I was charged for the Insurance policy of my two wheeler on 22nd of July 2011, Reg. No.- DL1SQ 4832 on name of my uncle MR. Naveen Kumar. I paid the premium of Rs 919 via my debit card of HDFC bank. As per my HDFC account statement the amt. of Rs 919 has been transferred to ICICI Lombard Mumbai. I talked to the ICICI Lombard Executive via online chat. One of the executive named "Sameer" Told me that u will receive your Policy on 22-july-2011 b4 10 am. but I didn't received any policy confirmation till now. When I'm trying to reach them no one is responding me. I sent an e-mail also on 21-july but not received any reply.

I talked to the customer service of ICICI lombard they gave me a complain number[protected] and told me that u will get your policy by 26th July 2011 but I have not received it. I talked to their customer service once again the told that it will take 3 more day. I told them to reply me on the e-mail if they don't receive the payment but they are not giving any proper response.

I have attached the statement of my bank in which it is showing that amt has been debited fo ICICI lombard

Please suggest me what can I do now. I have been charged by ICICI and not received the policy.

My contact details

Nitesh kumar
mob- [protected]/ [protected]

ICICI Lombard — delay in settlement of claim

ICICI LOMBARD IS NOT & NEVER INTERESTED IN TIMELY SETTELEMNET OF CLAIMS.

I HAVE LODGED CLAIM FOR THEFT OF MY CAR SINCE LAST 5 MONTHS THEY ARE STILL PROCESSING THE CASE.

AFTER EVER 15 DAYS THEY WILL COME OUT WITH SOME NET OF REQUIREMENTS OF DELAY /POSTPON THE CLAIM

ICICI Lombard — Insurance

The company refuses to settle insurance claim saying the doctor did not write the ailment properly,which is the doctors mistake not the patients,for which the company is subjecting the patient to a lot of agony and pain.

ICICI lombard is fraud company; I was their customer almost 6 years and finally when I approached them for a claim, they first said, the illness mentioned is not clear, second time: doctors signature missing, third time:you can go to the branch and settle. I didn't renew it and they lost a big customer base (I had insurance for my eight member family). I changed my insurance to Apollo Munich.. They are doing pretty well service. You Just switch the insurance in your next renewal.

Dear Sir,

We acknowledge the receipt of your concerns.

In order to enable us to assist you further and resolve you concerns, request you to kindly e-mail us your contact number, policy no at the below mentioned e-mail id and also suggest if you could elaborate your concerns.

E-mail ID: [protected]@icicilombard.com

We look forward to serve you.

Regards
Service Quality
ICICI Lombard General Insurance.

We are so much frustrated with ICICI lombard that I can not even express my feelings . This is the worst company I have seen in my life time .
We have taken a policy number -------- and are strugling to talk to some customer service .

Sales guy from bank committed so many things .. but he just a another pimp on the road . Moti Nagar branch . Never go there ... some Rajput . No value of their words.

I hope these guys gets fixed some time .

HI,

I was called him to buy policy for my father and they made mistakes and make it for me and now no boddy is answering me regarding this issue but they force me to continue to be we that my policy and buy another for my father.

since 5 days i'm calling this customer care service but no buddy have any information they just forwarding the call from one department to other.



so please never go with ICICI lombart it's making fraud to every one.

Kalpesh TIta
M [protected]

ICICI Lombard — DELAY IN CLAIM SETTLEMENT

One of the worst service in getting the claim settle from ICIC Lombard and ITs been almost 3 months now but claim is not settled.
Claim No. - MOT02624050 under Policy No. - 3004/69285609/00/000

Hi All,

Please don't take any policy from ICICI Lombard, once you take the policy then they are playing a games with you, this is one of the waste company in the world for insurance, friends...please

wake-up...don't take a policy...they are not providing good services...

Thanks,
Kondareddypatil

ICICI Lombard — complaint regarding car loan

sir i take loan from your form..and we get penaltize every time by bounce paymnt..evry tme either holiday occur at the time of paymnt or dont know what happend..we get the bounce penlty in my account..i reuest u to see the matter nd take necesary action as soon as possible..

Mediclaim Premium paid on 29.10.2015. Premium receipt received. Copy of Policy not issued till date. Unable to view what i am covered and upto what limit? Company and agent both say contact the agent/company.

Dear sir,
please open my icicilombard request no.[protected]
and credit card statement

On Sat, 05 Jan 2008 Satish Kumar wrote :
>
>
>
>On Sat, 05 Jan 2008 CustomerSupport wrote :
> >Dear Customer,
> >Please do not change the above subject line while replying to this mail or for marking us any mail related to this case
> >With reference to your mail
> >, we would like to inform you that your policy has been cancelled. Refund has been processed as per the policy terms and conditions.
> >Please find the cancellation details below
> >Cancelled Policy Details
> >§
> >
> >Policy Number: 4034/FPA/01515915/00/000
> >§
> >
> >Policy Start Date:06-Nov-2006
> >§
> >
> >Cancellation date:29-May-2007
> >§
> >
> >Refund Amount: 5805
> >§
> >
> >Refund mode:Credit card
> > We request you to kindly get in touch with the credit card division of the concerned bank for the credit entry of your refund amount amount in your credit card.
> >For any further assistance, please feel free to write to us.
> >Assuring you of our best services.
> >Regards,
> >
> >Renuka Vure
> >Customer Support Team
> >ICICI Lombard General Insurance Co. Ltd.
> >-----Original Message-----
> > From: SATISH KUMAR (
> >satish.[protected]@yahoo.com
> >)
> >Date: Friday, January 04, 2008 10:46 PM
> >To:
> >[protected]@icicilombard.com
> >(
> >[protected]@icicilombard.com
> >)
> >Subject: Re: refund
> >
> >.
> >To,
> >The Manager,
> >ICICI Bank,
> >Dear Sir,
> >This is to inform you that I was having, ICICI Lombard Health Policy no. 4034/FPA/01515915/00/000 for the period of 06 Nov. 2006 to midnight of 5th. Nov 2007, which I cancelled on 25-05-07 and finally the policy is cancelled on 29-05-07. After that I gave one request for the refund and got the request no.[protected] against my request. I did not get any refund against my policy till today. So many times I make a call on customer support to know the status but every time they said that your money is sent on my Citi Bank Credit Card no.[protected]. I made all the payment by this card only. This is my request to you that please look into this matter so that I can get my refund soon.
> >Thanking you.
> >Yours Faithfully
> >id[protected]
> >
> >Note: Forwarded message attached
> >Dear Mr.
> >Kumar
> >,
> >
> >This is with reference to your recent contact with us.
> >
> >We have not received the credit of Rs.5,805 from M/s. ICICI Lombard for your card ending # 6001. We request you to contact the Merchant Establishment directly.
> >
> >We assure you of our best attention at all times.
> >-- Original Message --
> > From: India Service <[protected]@citicorp.com>
> >To: "satish.[protected]@rediffmail.com" <satish.[protected]@rediffmail.com>
> >Subject: 'Citibank=[protected]' Your Citi Bank Card # 5425********6001
> >SATISH KUMAR
> >my intrection id[protected]
> >mobile no. [protected]
> >address- 1/3D/1 East Azad Nagar gali no. 7 delhi-110051

Dear Sir/Madam,

Sub : ICICI Lombard Fraud Company
Hi, I got a health policy through online from ICICI Lombard. Policy name is Family Protect Premium. Policy no is: Policy no: 4034/FPP/02995222/00/000.
This policy is Rs. 3 Lakh for 2 years. Its amount is Rs. 6732. But in ICICI Lombard website for this policy is Rs. 5500. The amount difference is Rs. 1200 approx. I got cheated from ICICI Lombard RS. 1200. Regarding this issue i have forwarded various complain but I couldn't get response.
Also you can see health policy price chart in Lombard website http://www.icicilombard.com/app/ilom-en/Personalproducts/Health.aspx . No one can help about this policy. Also this policy doenot mention in Lombard website. I can give you various details of costumer, who cheated with ICICI Lombard

Another one serious query that when i got regarding purchase of health policy. She gave me all wrong information like: 1) your policy will be Rs. 6 lakhs for 2years 2) when you will be in hospital you will get extra Rs. 1000 per day. 3) You will tax benefit Rs. 3 lakh. Etc...
Please give me suggestion regarding above complain. I will take hardly action to ICICI Lombard Company. I have all clues to lost market value of ICICI Lombard.

Thanks & Regards,

Mukesh Kumar
Mob: [protected]

Dear Sir/Madam,

Sub : ICICI Lombard Fraud Company
Hi, I got a health policy through online from ICICI Lombard. Policy name is Family Protect Premium. Policy no is: Policy no: 4034/FPP/02995222/00/000.
This policy is Rs. 3 Lakh for 2 years. Its amount is Rs. 6732. But in ICICI Lombard website for this policy is Rs. 5500. The amount difference is Rs. 1200 approx. I got cheated from ICICI Lombard RS. 1200. Regarding this issue i have forwarded various complain but I couldn't get response.
Also you can see health policy price chart in Lombard website http://www.icicilombard.com/app/ilom-en/Personalproducts/Health.aspx . No one can help about this policy. Also this policy doenot mention in Lombard website. I can give you various details of costumer, who cheated with ICICI Lombard

Another one serious query that when i got regarding purchase of health policy. She gave me all wrong information like: 1) your policy will be Rs. 6 lakhs for 2years 2) when you will be in hospital you will get extra Rs. 1000 per day. 3) You will tax benefit Rs. 3 lakh. Etc...
Please give me suggestion regarding above complain. I will take hardly action to ICICI Lombard Company. I have all clues to lost market value of ICICI Lombard.

Thanks & Regards,

Mukesh Kumar
Mob: [protected]

Dear Sir/Madam,

Sub : Because of cancelation of genrel insurance

Sir,
This is to inform you that my general insurance policy No.4034/FPS/01296011/00/000. has been cancled witnout any prioer intimation. So i request you not to cancele my policy.
Pls reimburse my amount which has been deducted from my credit card.


Regards,
Mr.Harikrishna p.chintala
mob.[protected]

Dear Sir,

Please open my icici Lombard interaction id . [protected] &[protected] and email Ref :[protected] dated 14.01,2008.

Received your email. I am not interested continue in your health policy. So, please cancel in our policy immediately. My Policy details below :-

Credit Card No. : [protected]
Policy Holder : Rajesh.S
Premium Amount : 246.32 ( 1/24 EMI)
Date of Debit : 02.01.2008
Cheque Details : Nil
Unique Id / Ref No. 2478382
Policy No. : Nil

And also please processing fee, 1/24 emi principal amount & 1/24 emi interest amount refund in our credit card account immediately,

Thanks
Rajesh.S
Cell : [protected]

Dear Sir,

I have already posted a complaint for the endorsement of IDV for my vehicle.

But nothing has been done in last 1.5 month.

I have been regularly contacting the Mr Nitender Chouhan, of ICICILombard Noida branch but his response is irrediculous.

It is really a matter of shame for you people bothering me for last 2 months just to resolve the small issue.

Please endorse my policy number for correct IDV of Rs 2.30Lac for policy number 3001/53127335/00/000

regards
Nitesh Sharma
[protected]

Dear Sir/Madam,

I have taken an two wheeler loan,

Agreement no.: LTDEL[protected]

For instl. Period: 07/09/2005 to 07/08/2007,
which has now been completed without any hassle.
The loan amount is fully paid by me according to the bank terms and conditions within the loan period.

Now I require the NOC for removal of Hypothecation from my RC, I have tried to request for the same on phone banking no. [protected] which is not functioning for this.

Please help me out,

As there is no option to talk to the customer care executive personally on the Helpline no.

Regards,
Dinesh Kumar
[protected]

Dear sir/madam,
This is Rajesh Nelavelli. I'm workin for Satyam. In August i was applied for ICICI CREDIT card. In Oct. One of the ICICI exicutive called me for verification.After that he asked me to take Lombard,it will helps in "TAX Decleration". I said "NO". Even though he sent two Lombard cards to my parent's address. They sent to me after a week. I immediately called that person(Raja Reddy,Chennai,no:[protected]) and asked him to cancel those cards. He said that "Sir, I'm sorry for that. Unfortunately It was activaed,Please pay 1047/- for jan. , after that i will cancel the cards." Now those customer care people said to me "YOU HAVE TO PAY 5,500/- rs. as CANCELLATION FEES".

Please tell me,"Is this is the correct way for ICICI bank to develop their business, and please tell me"What to do now"?

with Regards,
Rajesh Nelavelli.

Dear Sir/Madam,
This is Rajesh from Hyd. my credit card no:[protected]. I got this card on Dec.13th. On Dec.07th one icici exicutive(Raja reddy,Chennai,[protected]) called me and asked for Lombard insurance. I said "NO".

Even though he sent 2 cards to my parents address(recieved on dec. 28th). Immediately i called him and asked to cancellation. But he did't it.Now the customer care people saying that i have to pay 5,500/-rs. as CANCELLATION fee.

I was used credit card for some other purpose. The billed amount is 4,000/-. I paid that one. But it was deducted as EMI 1047/- for Lombard. Please cancel all the bloody things,Immediately cancel those cards. I won't pay a single rupee for this.
Thank you,
Rajesh Nelavelli.
[protected]
req. no:[protected],[protected],[protected].

Dear Sir/Madam
Even though I have't applied for any insurance policy, I have been charged a sum of Rs 4000/-. Again I have been informed by the Customer Care that the Health Insurance policy is under the name of some Suresh Kumar not me.
The Card Department is saying only you have the right to cancel and remit back the money.
The Auth ID for this Policy is 098178
My Credit Card No is [protected]
I want the Policy to be Cancelled.
Hope you will be kind enough to do the needful.
With Regards
N Bishworjeet Singh
Bangalore

Dear sir, we are allredy claimed on date[protected] but not settled iam so namy phone contract so your answer today or tomaro so im veery sturgel
please i requst settle

Dear Sir,

As I had not applied for the ICICI Lombard health policy (Policy No: 4034/FPP/03244332/00/000) as the bank personnel forcefully made these policy with my credit card without getting any sign from me as I am not interested in this policy please cancel these policy (without any cancellation charge) and release my hold amount as taken for the policy for both myself and my mother(Details give you later).

The person talk to me regarding this is Mr. Mohan and Babu(+[protected])
Policy no: 4034/FPP/03244332/00/000
Card no: IHPN[protected]/01
Male/Age: 26
DOB: 04.09.1982
Valid up to: 8 Feb. 10

Please reply me soon as I am worried very much... for further any queries please contact me.

Regards,
Divakar
[protected]

i mr.jeevan alhat my car no.- mh-14-bc-1249, i have paid my insurance dated as 07/5/2008 but untill i can not the orignal insurance policy the company agent give me a only cover note i enqiery about the recit but he can, t tell me details .
my cover note no.is PG 7107726
primium amount rs.-7625 paid by check no.-971820 dated as 7/5/2008.
plese send me policy as early as you can.

thank you!

Dear Sir,
This is Dillip kumar Acharya from A-303, Krishana Tower, Nayapalli, BBSR, Orisa, Pin.751012 . I have purchased a health insurance for my son Abhishek Acharya from your company by paying Rs. 5, 085 on 19-08-07 through my credit card bearing no. [protected] . But I have not received any certificate and card against the insurance . I have made many complaints over phone . Your office has given false assurance of sending me the certificat every time . Kindly issue me the certificate and card as early as possble or cancel the insurance and refund me the hole amount I have payed with intrest . Kindly send reply through my email id .
thank you!

dear sir,

i am sunil sharma. i have a bike which has a claim no- MOTO0790264 of date 17-05-08. and the complain no:[protected]. one month period is passed out but no progress in this matter. so, please try to resolve this matter with your personal intrest.
than you very much..

Dear sir,

We are informe to you I purchase new TAVERA B3 10STR BS2 gallops motors pvt ltd., s.g.highway, sarkhej, ahmedabad - 382210. dt : 7-6-2008. with icici lombard motor insurance. premium amt 22388.00. My policy no. 3001/54206425/00/000.

We are complain to you I purchase tavera car today approx 15 days but today I recived icici lombard duplicate internet generated policy but my origenal policy where? who are you belive ?

so, sir please my complain solve your porsonaly.

Kindly send reply through my email id

thanking you,

JITENDRA J. SHAH

hi mera naam satish kumar hai mene icici lombard ki helth policy le thi jiska number4034/fpa/01515915/00/000 thaa period of insurance 06-nov-2006 midnight of 05-nov-2007 tak tha jisko mene 25/05/07 ko cancellition ke liye request diya thaa aur 29/05/07 ko ye policy cancelled ho gai thi uske baad mene refund ke liye request di thi jiska request no.[protected] hai mere refund aaj tak mujhe nahi mila hai customer support mai phone karte hai to vo kahte hai refund aapke credit caerd per chala gaya hai meri credit card ki statement main paisa aaj tak nahi aya hai mera credit card city bank jiska no.[protected] hai aur sari payment bhi esi credit

mera nam nitin ambokar hai maine koi police issue ki nahi hai mere cedit card mai se kisi ne ye online polciy nikali hai meine turant aapke custmor service se bat karke stop karne ke liye kaha hai mera requst no diya hai date 29/05/09 amt. 4570/- req. no[protected], date 28/05/09 amt. 6250/- req. no. 27050968 to aap jaldise ye stop karke mere credit card me amt. trransfer kiji ye .

Dear All,

Pls i have taken helth policy from ICICI LOMBARD# 4018/ibank-108524/00/000 in jan but havn't receive any doc in this regards then i have taken some other plan but after 6 month in june i have receive doc of the same which is so surprising...& when i discuss the same with the costomer care people they said it is nit our falt can anybody explain who's falt in this regards & now i want to cancell thei policy they are asking 75% deduction on the same whic is again not acceptable...& is it my fault …. ICICI Lombard hasn’t sent me the doc????Than why I m the suffering as in this case ICICI Lombard is the culprits...this is totally wrong attitude of the ICICI Lombard...

I will write this in to public issue...or will prepare for the worst...

But 1 thing I would like to clear that i will not bear any charges against this...

Do hope some positive response in this matter...

As i don't have funds to pay my credit card EMI...which is not more then my pocket...

Total dues with all charges are near about 3600 which I can't pay.


Regards,
SAMEER B
[protected]

My complaint no. is 'ICICILom=[protected]' ICICI Lombard. After eight month they have not solved my complaint. They deducted Rs. 4500 from my credit card account and they donot have any policy record and policy number. I deducted this amount without my permission.

To return this amount, now they demanding policy cancellation letter. They offer policy on phone and without any document and to return the amount they demanding cancellation letter.

I request all the people, take care on telephone of ICICI BANK. They are dirty people. They are cheater. They collect money by misguiding people. They are blood drinker of poor people. They deducted Rs. 4500/- from my acount and now they are not answering me from 8 month.

I am planning to go to concumer court and i will write a letter to RTI higher authority also.

Please take care of ICICI Brand name (Most cheater)

IN HOUSE SURVEYOR LIMITS

Dear Sir, please confirm the your in house surveyor survey limits .acc. loss

Hi, I got a helath policy through online from ICICI Lombard. This policy is Rs. 3 Lakhs for 2 years. Its amount is Rs. 6732. but in ICICI Lombard website for this policy is Rs. 5500. The amount difference is rs. 1200 approx. i got cheated from ICICI Lombard RS. 1200. Regarding this issue i have forwarded various complain but i couldn't get response.
another one serious query that when i got regarding purchase of health plociy. she gave me all wrong information like : 1) your plocy will be Rs. 6 lakhs for 2years 2) when you will be in hospital you will get extra Rs. 1000 perday. 3) you will tax benift RS. 3 lakhs. etc..
please give me suggestion regarding above complain. i will take hardly action to ICICI Lombard company. my mail id id : uk.[protected]@gmail.com , mob: [protected] (Delhi).

Hi,
My name is Rajesh. I recived a credit card(no:[protected]). on Dec 14th. But made a transaction for 24,000/- for ICICI Lombard. How can it possible. I recieved no. of calls from ICICI for Lombard Insurance but i did't accept it.Even though i recived 2 cards from bank and for every month i'm getting 1047/- as EMI. I asked them to cancel the cards,they said that "you have to pay 5,500/- as cancellation fee".

What the hell are doin by these Icici fellows. Please tell me what to do now?

Regards,
N.Rajesh-[protected]

dearsir,
My name is Ajaysagar I have before complaint about ICICI LOMBARD CELL my complaint no.is 40509401on 04-may-2009 if this complaint is not taken serouisly i will complaint to RBI&to finance minitrsy
Thanking you
ajay sagar
- mob [protected]

dear sir,

i purchased a diamond ring from TBZ borivali outlet on 20th april 2007 of Rs.25000. after 2-3 months i found one diamond was missing from the ring. i contacted your borivali outlet, but they were not very cooperative and behave in a very strange manner. they are not ready to accept manufacturing fault (we are not a first time diamond jewellery user) my wife and myself very shoked to receive such kind of response from such a big brand. This is the right way to give customer service to your customer?

after a long discussion we agreed to pay cost of diamond and repair charges. on delivery day i was surprised to see that they were neither ready to give receipt of repair and diamond's cost nor ready to accept payment by credit/debit card. they were insisting on doing payment by cash only without receipt. this is the way your people handling day to day trancsaction? are your people try to save false image of TBZ from public by not to maintain any records of repairs?

after 15-20 days i found one more diamond was missing then. since then we kept diamond ring in a safe. will you be dare to accept manufacturing fault at your end?

i am very unhappy and unsatisfied customer of TBZ. i am advicing my friends and family members not to buy any product from any outlet of TBZ.

i hope you understand the issue and will do some arrangements for solving the issue. else we have to go to consumer forum for help. it will be better for you to solve this matter at your end for your brand image.


reply me either on mail or call me on my no.[protected]

thanks

prashant m agrawal

Mobile:[protected]

Dear Sir/Madam,

Sub : ICICI Lombard Fraud Company
Hi, I got a health policy through online from ICICI Lombard. Policy name is Family Protect Premium. Policy no is: Policy no: 4034/FPP/02995222/00/000.
This policy is Rs. 3 Lakh for 2 years. Its amount is Rs. 6732. But in ICICI Lombard website for this policy is Rs. 5500. The amount difference is Rs. 1200 approx. I got cheated from ICICI Lombard RS. 1200. Regarding this issue i have forwarded various complain but I couldn't get response.
Also you can see health policy price chart in Lombard website http://www.icicilombard.com/app/ilom-en/Personalproducts/Health.aspx . No one can help about this policy. Also this policy doenot mention in Lombard website. I can give you various details of costumer, who cheated with ICICI Lombard

Another one serious query that when i got regarding purchase of health policy. She gave me all wrong information like: 1) your policy will be Rs. 6 lakhs for 2years 2) when you will be in hospital you will get extra Rs. 1000 per day. 3) You will tax benefit Rs. 3 lakh. Etc...
Please give me suggestion regarding above complain. I will take hardly action to ICICI Lombard Company. I have all clues to lost market value of ICICI Lombard.

Thanks & Regards,

Mukesh Kumar
Mob: [protected]

Suraj Parkash Tuteja
38 Azad Nagar, Jagadhri Road.
AMBALA CANTT 133006

MARCH 19, 2008

Mr Manpreet Singh Mob [protected]
Authorised Signatory
ICICI Bank Ltd,
IInd Floor, FCO 151-152 Sector 9C,
Opp Yes Bank, Chandigarh

Reg Dues against Credit Card No.[protected]

Dear Sir:

Please refer to your proposal No IBBC/COR/2476/51 dated 18.3.2007 offering to settle dues at Rs 58, 000/- as against the amount earlier claimed at Rs 78.973.56 as on 28.1.2008. In fact nothing is due from me, rather some amounts are due from you. But even for this so termed generous proposal the language and wording of the letter is not only insulting to any customer but also reflects the lack of even an iota of common sense, because without looking to the large scale criminalities indulged into by ICICI Lombard itself, you are time and again expressing your large generosity of spirit in allowing the so termed huge rebate of Rs 20, 000/- and putting up misplaced conditions. Because being a % share holders in the amounts recovered, your first and last intentions - whatever your Principal’s faults - is only to extract heavy amounts by terrifying & threatening customers, and so you can earn more commissions.

Besides, this letter IBBC/COR/2476/51 dated 18.3.2007 which was kept being forcefully withheld by your Mr. Rana and given a copy only after prolonged heated discussions at various levels right up to Chandigarh, is a mockery because the letter is not on the Bank's letter head, or carries a rubber stamp, does not indicate the branch or postal address, or telephone numbers or even designation of or copy of Authority Letter of Manpreet Singh. It is a scrap of paper. A fresh copy of the same duly rectified be sent. Yet again, the bank is vigorously with holding from me copy of my Savings Account No ?? statement since December 2006 and creating hurdles for me to arrive at the final amounts withdrawn against the credit card from this account.

This rebate of Rs 20, 000/- does not reflect in full the wrong and excessive charges unlawfully debited to my Credit Card. In the first place I only provided details of my two sons to to ICICI Lombard to obtain detailed proposal, but ICICI Lombard straight away issued two policies, which were refused and surrendered, and only against repeated requests both policies were cancelled within less than 3 months on 28.3.2007 and even after repeated requests for refunds of the excess amounts charged ICICI Lombard never responded.

The reason for immediate refusal for the Insurance policies was the flood of lot many and excessive charges being debited and unlawfully extracted from my credit card like huge Rs 1533.80 EMI Principal debited on 21.12.2006 as also EMI Interest of Rs 302.62 for what ? The amount payable monthly was only 301.87 i.e. Rs. 7245/ 24 months = Rs 301.87 Why debit charges interest unlike in all LIC and other insurance companies, interests are never chargeable on monthly, or other periodic instilments.

If ICICI Lombard do not cancel policies around 3 months it was certainly not fault of mine, but of ICICI Lombard only. Then why damage me with all of the charges, service charges, interests on interests and what not ? Not resting with these frauds, even against both policies cancelled on 28.12.2006 ICICI Lombard illegally kept on further EMI Principal and EMI Interests charges but also started debiting for 6 policies with consequent Service Charges etc in January, February, March, 2007. Both policies were at last cancelled on 28.3.2007 but without giving rebate for the amounts debited and collected from day one or any amount whatsoever.

Again even after canceling both policies ICICI Lombard kept on unabated bombarding charges and collecting from my Credit Card amounts for the months of April, May and June 2007. But the height of criminality reached when long after the policy was cancelled on 28.3.2007, in June alone the ICICI Lombard bombarded my credit car with 13 EMI.s and 11 EML Interest charges amounting to Rs 50304. 31 EMI Principal, and Rs 1334.60 EMI Interest and together with service charge etc the amount criminally debited to my account in June alone ran to 64415.50 closing balance minus 10579.97 = Rs 64415.50 as reflected in the statement itself. And your Mr Rana and Ravi Gupta continue to insist for payment of Rs 58, 000 /- with threatening postures.

I insist on you to prove concusively that I ordered for any of the 3 EMI.s and 11 EML you have criminally dumped on me and know adamentally insist on me to pay up.

Looking to all these wrong. excessive and criminal charges, and looking to the adamant attitude & insistance for payment of Rs 58, 000/- it is disgusting to discuss matters with your Mr Rana or Mr Ravi Gupta or others who brazenly and blatantly insist that the amount as shown in the statement is payable under all circumstances they threaten they have lot many ways to extract the amounts. as is also visible from two dull-witted legal notices from Amardeep Singh Sukhija 23.7.2007 and Sandeep Suri 8.2.2008 were ignored. Both notices presupposes that only the ICICI Lombard as the most pious instead of the and acted like Mafia's dens or goons themselves fully knowing the repeated and heavy penalties and fines imposed and reprimands and warnings from Supreme and High courts in India. Both of these threats termed as legal notices were ignored. You are fully aware of the dirtiest reputation ICICI Bank is held in public, and you can refresh your memory if you click on internet for Google or Yahoo or any other search engine and check results ICICI + criminals or cheats or crook's or frauds or thieves or decoits or robbers or whatever else derogatory adjectives and see the results what lacs and crores of banking customers think and shout about you, And state till when the shameless conduct will continue by you people ?

In fact the four amounts actually withdrawn by me i.e., Rs 92/54 on 30.09.2006, + Rs 5, 000/- on 18.10.2006 were adjusted on 17.11.2006 with Rs 5, 489.96, 10, 000/- on 02.11.2006 ) 512.5 on 18.11.2006 were adjusted on 19.12.2006 with Rs 11, 701.02 with along with unlawful charges like processing fee, 199.99, manual cash Rs 300/- +300/- as against Rs 75/-, excess charged Rs 649.99 is to be refunded to me. Rest of all of Rs 78.973.56 as on 28.1.2008 is wrongly charged and needs to be set off .because I never accepted any of two insurance policies. Even a casual look at the statement will show that after 18.11.2006, with nil balance due from me, there is not even a single withdrawal but only illegal charges dumped on me.

Hope better sense shall prevail and it is requested that fresh statement of account with statement of savings account be furnished be furnished detailing the final amount lawfully due - not as per your senseless arguments - to either o[censored]s for final adjudication. Study the above facts carefully, and take this as legal notice and respond within 15 days failing which I shall get the matter adjudicated through RBI, Banking Ombudsman, Insurance Ombudsman, Consumer Forum or law courts at my option, as also go to the national Press and TV Media,
as also take up matters with the High Court and Bar Council against the two advocates why their Bar Licenses be not cancelled for sending out illegal threats and calling names in the name of so termed Legal Notices without studying the vase, all the while knowing full well the criminalities the ICICI bank is known for all over. One Advocate had the audacity to send copy of his notice illegally to Senior Superintendent of Police knowing full well the legal options available to him, Copy is being sent to SSP Ambala to check these white collar goons.

Suraj Parkash Tuteja

It is your responsibility copies ot this legal notice be also provided to following :
cc. Mr Rana (Mob [protected]
Mr Ravi Gupta Mon [protected]
Amit (Mob
e-mailed to chairman ICICI Bank,
Reserve bank of Inkia

E-mail address: [protected]@GMAIL.COM
Telephoneno:+[protected]
Correspondence address: 38 Azad Nagar, Jagadhri Road, Ambala Cantt 133006
City: Ambala
Country: India
Pin Code: 133006

icici lombard health insurance policy — cheating by way of false assurances

i was called on my mobile [protected] in june/july 2007 by icici bank credit card unit saying that i have been selected to get life time free health policy for me and my family but for that i will have to pay 1st year premium and after that icici bank credit card will make the premium payments .

now i am being told by icici lombard that my policies are expiring in last week of august 2008 and i will have to pay premium for its renewal .i was shocked to hear from icici lombard person who told that there was no such scheme from icici bank credit card which may provide free health insurance .& was further told that i have been cheated by one of icici lombard employee who book online policies . now i am unable to understand how the officials of such big organisations can cheat . ...sethikc

The claim was finally lodged with the Banking Ombudsman, c/o RBI New Delhi where the bank waived off total outstanding of the 100 % amount claimed agaist credit card. The ICICI Bank did attempt to side track the issue, claiing that ICICI LOmbard is different entity, but the objection was not suatained, because the ICICILombard is owned 70 % by the ICICI Bank itself. Now I have filed a compensation claim of 10 times the amount of Rs 84, 000 which the ICICI Bank attempted to extract from me, through goonda tactics, including twice sending legal notices, claiming me as " chronic defaultor" and also sending copy to the Police for recovery, inspite of the doors of the courts open for them towards recovery.

Hi
Sir/mam,
My name is Rajeev Ranjan choubey. I have worked as a Sales Officer ( Trainee) In ICICI Lombard GIC Ltd Patna Branch. I joined on June 2008 I worked till August 08. My salary cheque was being witheld By Sales Manager M4 Mr. Mayank Rastogi Patna. He returned my cheque to Team Lease After very request he din't give me. He was threatning and tourchering me and also he was transfering my business on other name. So I request to you please Take Action and sorrow to give my salary cheque. If justice is denied I will move in the competent court of Law.
Rajeev Choubey
Team lease Id 318328
Mob No. [protected]

I also got harrassed from ICICI bank recovery team. One fellow called as SI of Banglore saying his name as Mr.Rana - Phone no. +91-[protected] and advocate Mr.Krishnamurthy - +91-[protected].
They played a big drama as one saying police another saying advocate as saying there was a criminal case booked on me.
ICICI bank can do any thing with their recovery team as we dont know it is also a policy of the bank to their customers for small repayments also. They like to harras their customers to any extent.

we cannt beleive the bank officials as there is no gurantee who is who in this?
the ultimate goal is to harras the customer and recover the amount.

becare ful - DONT INVEST THE BANKS LIKE ICICI

Today i too got the call from the same no. and the same person...altogether a cheap same story.. n i dont even know the cause of it..but anyways strange is the way they have my old and current details but my extensive search showed me the way..these guys have opened up an a/c with Naukri.com and from there they get the details...easy but not so smart..They will say it's a STD if you call back the number..

hey call this guy...Manish Mishra...[protected]...Nation Head for Travel insurance ICICI Lombard and tell him what a wonderful job he is doing

I got my health insurance done by ICICI lombard no. 4030/2865493/00/000 Excluscanada Gold-x50 from 5th Oct. 2009 to April 2010 for 180 days, pls. send me details.

policy no of shravani vaibhav borkar

I FORGOT MY POLICY NO HOW TO GET IT

Non-issuance of policy due to dishonour of premium cheque

Cover note no.96277462 for your vehicle bearing registration no. HP24D0620, engine no. HA10EJD9K05275 and chassis no. MBLHA10AMD9K04842. A cheque no. 196016 dated 05/11/2014 for rupees 2586 was issued along with proposal.