ICICI Lombard Complaints & Reviews

icicilombard health insurance — assured work not done ,wrong information given to their clients

Dear Sir/madam,
I had a health insurance policy with u, wen i met with an accident and there were few foreign parts planted in my body, i used your insurance and the coverage was not sufficient, so i walked in to one o[censored]r branch and requested to increase the sum insured, but the branch misguided me saying that, they will not be able to increase the sum insured and they told me to purchase a new policy with them, with higher sum assured and they also told me that as i already have a valid insurance with the same company all my personal details, dob and my case history will be transfered to the new policy where in i can use the new policy to implant the foreign parts out of my body. So the company gave me a new insurance policy with all the same details with a higher sum assured and the branch was aware of my accident and trauma, the branch misguided me stating that i can ignore on the old one and use the new one in future to use it to remove the foreign parts .But where in now TTK has rejected my pre authorization stating that this problem was there in me before i took the insurance .The branch did not transfer my details correctly when my 1st policy was also with them with the same name and details of my accident, when they gave me a new insurance wen the old one was valid.I am unable to use the 2nd insurance given by u to claim for removal of parts .I was misguided and the old insurance and the new insurance was not linked

Dear Mr. Niranjan,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service - Insurance’ as the subject line. Request you to provide the relevant details of your policies, along with your full name and contact details.

We will be glad to assist you.


Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

Credit Card — Cancellation of HealthInsurance

Respected Sir,
I am vanisree.J working in SATYAM .I got two credit cards and without specifying any details about health insurance they conform my helath Insurance scheme.
So now i want to cancel the health insurance. I made call to helpline several times but i didn't get proper information from them.So kindly accept my request and cancel my Health scheme.

One of the credit card no for which i got the bill is:4477XXXX4004



I am waiting for u r reply.


Thanking u sir,
Yours faithfully
vanisree.J.

Health Card — cancellation of my health card

I dont need any type of health card taken in my mothers name with her DOB 25,feb,1964 and the amount has been debited in my credit card card account . I just want cancelltion of that card and credit of that amount.Just this is harshing on me.Iam in such a position that I cant pay any amount towards this card.

Nu-bodi has stolen my debit card number and is charging me monthly. I hear from the BBB that they do not have a business license.

ICICI Lombard Health Insurance — excess amount charged during cancellation

I got the policy no. 4034/FNP/02457900/00/001 cancelled on 24.12.2007 vide cancellation ref no. [protected] ie the same day I got other 3 policies cancelled.

Due to some mistake ICICI LOMBARD did not cancell this policy and charged my credit card another installment. When I received my Card Statement I called up ICICI LOMBARD in Febuary 2008 to complain & tell them the problem. They must have cancelled the policy after my Complaint call.

Therefore it is simply an internal matter of ICICI LOMBARD as to why the policy was not cancelled despite they issuing a cancellation reference to the customer. Therefore the refund must be calculated taking DECEMBER 2007 as the cancellation date and not febuary 2008.which as per them do not entitle me for any refund.
Akhil Jain

health insurance — cancelling my policy

my name sai prabhakar request no[protected]/fpp/03347158/00/000 and another one is-r.no[protected]/fnp/00507014/00/000. this two policyes are request to cancellisation .but i received a call from you cancilation charges are collect from me .this is not good thing to you.i request please refund totall amount to my card account. reason is-3months back i received a call from your call centre that he told we send the insurence documents, after reading that if you agree we debit those amount on your account, but still i am not received any documents from your side and health card also not received, so that the reason of your poor services and neglegense i deside to cancelled this .but she told cancilation charges is must, if you charge that amount we will go through the consumer court defenetly that mutch not a small amount, you are cheating the reliable customer .i am since 5 years your customer.so please take request to your upper department .
thanking you sir
m.sai prabhakar rao
[protected]. e.mail [protected]@rediffmail.com

Lombard Insurance cancellation — Lombard Insurance cancellation

Dear Sir,
So many times i complains for my Two policy cancellation in writing & customer care but there is not any progress & in my every credit card bills amount including insurance round about monthly amount Rs.1000/- from begining to still i have paid but now i should not pay this amount so you cancelled my policy & no charge insurance amt in my next bill.

Thanking you,
yours faithfully,
Patel Hemantkumar Jashbhai

ICICI Lombard — ICICI Lombard insurance

Dear All,

I got one credit card from ICICI. based on this policy ICICI Lombard chennai people given one medical insurace on 2 of august again they have called me said some modificaiton in insurance, i thought it is good so i have changed, but the ICICI Lombard people never changed the policy, they have keept it as two policy, i asked them to cancel the both policy now they are telling you have to pay cancellation chages. the charge will be 60% permiyum amount,

Please help me any one regaring this.

I am feeling very bad about ICICI Lombard

health insurance — cancel of policy

Dear U had Debited Amount Of Rs 3932/- From My saving account on Dated[protected] as Health Insurance. I had call to ur call center many times But my amount is not credited in my account. I am a salaried person and my salary is 4000/month. so i am requesting to u please cancel the policy and refund the amount in my account.


Regards
Sukhbir Singh

health — for cancelling the policy

Hai, nearly 2 months back i get an health policy from icici lombord but after that i am not interested to continue a policy, . so i informed to the customer care to cancel the policy but that person told me to informed about the cancellation to the persons who are in the cancellation department and they informed me a toll free number to call. After that when i tried the cancellation departement they asked me a policy number but that person in the policy department didn't informed me any policy number so again i called to that icici lombord policy departement and i asked my policy number but they not responsed about that. They not informed me any policy number still now but they take approximately 250rs from my credit card, . Now what can i do. when i called to cancellation department they told me they couldn't get my details in the system. i have the credit card in icici more than 4 years but they informed me they dont have any details about me in their system. After that they accept my complaint and they gave me a cancellation request number and informed me that they will cancell the policy within 11 working days but toady its take more than 11 days but still they not canncelled the policy... that cancellation request number is 3100822. Now i want to cancel my policy.. no body can response me in the icici lombord department... Lets tell me how can i cancel the policy...

Regards
Rajesh

Hi All,
I purchased a credit card from icici bank and they made it mandatory for me to purchase a health insurance policy of icici lombard, and 9700 rs was deducted from my credit card balance.I dont want to avail this policy .
And this is a cheating, how can they force people and make it mandatory.Please help me in cancelling this policy

you can send the file for processing and don't authorise the insurance during verification. If they insist, record the call and raise a formal complaint with the Insurance Ombudsman and the IRDA. Inform this misselling to ICICI lead branch and CC it to RBI.

This will take bring it to the attention of ICICI bank, RBI the banking regulator and IRDA the insurance regulator.

Despite this if the premium has been billed into your card, first approach the Ombudsman.

icicilombard health insurance co — wrong cancellation

policy no.4034/fpt/02701989/00/000 given to us is not confirmed and proposed by us and hence it is tobe cancelled AB INITIO and amt.paid under pressure of credit card authority should be credited to our credit card no.[protected].credit card authority harassing us for payments.

AS SOON AS YOU GET YOUR INSURANCE POLICY NUMBER CALL THE CUSTOMER CARE NUMBER [protected] AND TALK TO THE CUSTOMER CARE PERSON BY PRESSING OPTION 4 AND PLACE A REQUEST TO CANCEL YOUR POLICY. tHIS SHOULD BE DONE WITH IN A MONTH OTHERWISE YOU WILL BE CHARGED FOR THE CANCELLATION.

i GOT THIS INFO BY CALLING THE ABOVE TOLL FREE NUMBER.

health insurance — cancelation of the policy

on 30 th oct-08 custmercare excutive called from bangolore office and told that reward programme of hsbc offerd you the free health insurence policy. premium 5726/-. for accounting purpose the premium amount will be debited from my credit card and subciquently it will be credited.this only for acconts convience.
this month i received the statement . in this amounted had been debited and no credit. i contacted the hsbc and clarified that ihave to pay premium from my pocket.

when the cus care excutive called up iwas very clearly asked him that already ihave other the other policy sum assured is 5lac.
i dont need new policy.
kindly look into matter and please cancel the policy is it is excuted.on 26 of nov i have spoken to MRS GUL of cus care bnglre and sent the statement copy of the credit card.
mobile no [protected]

ICICI Lombard Health Insurance — cancellation fee for health card

During the activation of my credit card, my health card also got activated. ICICI staff by name “Shiva” is responsible for both of my cards activation.

He misguided me, asking me to say yes for the activation of the health card as it would help him in activating the credit card at the earliest, else it would take some more days to activate the credit card. He also said that he would be sending the agreement and after that if I do not wish to keep the health card, I can place the cancellation request by calling him at his number. I did accordingly, thinking that he was one among the ICICI staff.

After that, I called him within 30 days of the card activation and asked him to cancel my health card for which he agreed and told that he would be canceling the health card.

But on November 13 I got the credit card statement saying that I have to pay towards the health card. I tried contacting Shiva but no response. Later I contacted the customer care twice, but I could not get any appropriate solution (they are asking me to pay for the cancellation fee) .Also one of your customer care executive agreed saying that I have been misguided/cheated (I have the recorded proof of the conversation that took place between us).

Since Shiva activated my credit card as well as my health card Kindly contact MR Shiva, as the contact details will be available in your data base.

I have placed a copy of my complaint in www.consumercomplaints.in/. I have lost all my faith towards ICICI and I am planning to close all my accounts in ICICI (credit card, debit card, health card, also the loan which I had planned to take for my higher education).

Kindly help me in this issue.

For your reference:
Name : Karthik U
Policy no : 4034/FPP/04024249/00/000
Activation date : 26-Sep-08
Contact no : [protected]
Email :kart.[protected]@gmail.com
i can provide the recorded phone conversation upon request.

ICICI — health insurance policy

Actually the call came from unknown number and the agent name is raju i was in meeting, by that time he told tat health insurance policy has been booked in ur name i was not accepting the policy, and also i was unable to cut the call .After that the message came like an issue of proposal on health policy will be issued in 14 days! now i wanna to cancel my policy .

I want to cancel my health insurance policy as soon as possible, I'm getting charged Rs420 every month. kindly cancel this policy soon
with regards
Sandhya nair

i have used icici credit card for past 7 month, now they insists to take a icici health card for raising the credit card limit, but till date i have not received the relevent documents.hence i request you to cancel this card.

NAME:J.NOORUL AMEEN

POLICY NO:11242547

ICICI Lombard House loan Insurance — Cheating

I have bought a flat in Hyderabad in Dec2007 . I have taken the loan from ICICI Bank . At the time of approval I was told that I have to take ICICI Lombard Policy for insurance on housing loan . At that time I was told that I will get three EMI waiver if I loose my job . In Nov 2008 I lost my job due to recession . When I approached the ICICI Lomabard I was told that they will send the claim papers in 7 days which I got in 32 days that to be after calling them hundred times . When I submitted all the papers I was told that I have resigned from my job thats why I am not eligible for the claim .

My question to ICICI Lomabard officials is who nobody will resign and join on a lesser salary . This all drama these people are doing just to cheat me .

Again I will say ICICI Lombard is a cheater whose motto is assuring you of our worst services..

Name : Sudhanshu BHatt

Clain Ref No :[protected]

ICICI Lombard — Making false statement. Miscommunicate and charge huge amount for cancellation

I am using the ICICI Credit Card from 10 months. I got a call from a female executive of ICICCI Credit card division. She told me to take ICICI Lombard Health Insuarnce. She assure me that it can be cancelled without any cancellation charges. She promise me to increase the Credit Limit of my Credit Card after taking this ICICI Lombard Health Insurance. She told me that I can cancel the policy anytime without cancellation charges if I donot like the Policy. After 4-5 days when I got the printed documents of the Policy I contcted them to cancel the Policy. They told me that now the Policy is cancelled and I don't need to pay any policy premium and cancellation charges. But after one month my ICICI credit card is debited by the policy premium amount. When I contacted ICICI Lombard Customer Care they told me that they didn't get any request to cancel the policy earlier and now I have to pay a huge amount Rs.2500.00 towards cancellation charges. ICICI credit card customer care also refuses to any help regarding it because they are also induldge in this fraud. Both the company are a big cheater and making the people fool by their false statement.I want to lodge complain against them. Can any body help me how and whom I have to lodge complain? This information would be helpful to large no. of victims of ICICI credit card and ICCI Lombard Health Insurance Fraudism.

Thanks in advance.

Best Regards,
Pawan Kumar
[protected]@gmail.com

ICICI Credit Card Division and ICICI Lombard both are a big cheater. Please be aware while dealing with them. They give false statement and miscommunicate the people and extort money from them.

lombard insurance policy — cancellation of the policy

Dear sir/Madam,

I AM K.Gayathri, My Policy no 4034/FPP/03596290/00/000 IN LOMBARD INSURENCE POLICY, I HAVE BEEN COMPELLED TO TAKE POLICY BY MAGIC WORDS OF REPRESENTATIVES.THANK YOU.

NOW I AM NOT INTRESTED TO CONTINUE MY POLICY.IF YOU TRACE MY RECORDS YOU UNDERSTAND .

I HAVE DECIDED VERY STICTLY NOT CONTINUE THE LOMBORD POLICY, HENCE PLEASE KINDLY DO THE NEEDFULL AND CANCELL MY POLICY AND REPAYMENT AS EARLY AS POSSIBLE.

Can you tell me how do we cancel this policy?

icici lombard life insurance — make policy on credit card

icici lombard life insurance agent cleverly got my credit card no.on phone and make a insurance
policy, without my knowledge, when i told them to cancel the policy they did not do this saying that i[censored]cancel the policy, you will have to pay rs 4000.what shouli i do

I have applied for a home loan for Rs 88 lacs with ICICI HFC LTD.I have also received a sanction for the same.The problem is ICICI home loan team is forcing me to take an insurance policy with one time premium of about 3.5 lac which i do not wish to take since i have already covered myself with a insurance term plan cover for my life of 1 cr.Even after explaining the fact, they have withheld the file and are pressurising for the same.

Gali Gali me shore hai, ICICI bank chor hai

ICICI Bank — Accept Health premium for cancelling credit card

Hi... I have taken an ICICI future credit card. After 1 month when i used it at a retail store, it says "CARD INVALID".
I called up to customer care regarding this, and they suggested me to do a Balance Inquiry on any ATM machine so that they can verify their logs. I did nothing, but i got a Call after 1 week saying that "Sorry sir, your card is not activated; this is a mistake at our end. Can we activate it now". I was no more in the mood of continuing the credit card and asked them to cancel the card. This is what they said "Sir, we don’t have the authority to cancel this card, you need to accept a Health insurance premium first, once you accept this premium then we get the authority to cancel this card". i inquired if there were any charges and they replied there will be no charges. once i accept the premium card would be cancelled.

First they transferred the call to ICICI Lombard department (Chennai). Credit card Dept. prepared me with the questions that ICICI Lombard department will ask and i need to accept all the conditions. I simply said yes to all they said (This is the big mistake i did).After 10/15 min after the acceptance call, ICICI credit card department called me and said that the card would be cancelled and asked me to ignore any mobile/email alerts i receive. Next month i received a SMS saying dues on my credit card. i ignored it as suggested. I got a Call after 3 months from Credit card department asking me to clear dues. I explained the Whole story of cheating me. They are questioning me back how i trusted a fake call and said there are no details of any call made from Customer care to my mobile on the date i mentioned and told me to sort this with Lombard dept. I called Lombard dept. and they say that, "Sir, you accepted all the terms in the call". you should have asked us in the call that, "Is this a mandate to accept a Health premium for cancelling Credit card". i spent 2 to 3 days calling both ICICI Credit card and Lombard dept and finally ended with paying my dues (+ a mobile bill of 100/- plus)as cancelling the policy would charge 50% of total premium...(2700/-)


THESE GUYS ARE CHEATERS!!!! This happened even to one of my friend ... please be cautious !!!

ICICI LOMBARD/ HEALTH INSURANCE — CANCELLATION OF POLICY

Dear Sir,
I purchased Health Insurance policy from ICICI LOMBARD, for my father, on phone. I already have policy on the name of my mother from same company. At the time of purchase of policy the Sales Executive of Company told that its same policy which you purchased for your mother. But today when I received policy document, some difference found regarding renewal of policy.
As per new clause if you make claim during insured period then premium increase by up to 75%. As its too harsh for customer, I request for cancellation but they said for that 25% of premium amount deducted by way of cancellation charges if we cancel during first 30days of insured period. When i argued about that same fact not disclosed at the time of purchase of policy, but they deny all arguments.
I want to cancel policy but without any charges because they not disclosed fact.
Please guide me what should I do in this matters.
details about my policy as follows:
NAME OF INSURANCE COMPANY: ICICI LOMBARD
POLICY NO: 4034i/FFH/W-1271549/00/000
NAME OF PROPOSER: KAUTIK NAGAR
INSURED PERSON: INDRAVADAN BANDHARA
DATE OF POLICY: 29th OCTOBER, 2009
MOBILE NO: [protected]

KAUTIK NAGAR

ICICI Lombard — Person Still not responding

Hi,

A couple of weeks ago, we had called in ICICI bank for getting the Medical Insurance from your company and had also ordered for my Bike Insurance. One of your reps named Sudhakar had come down to collect all the documents for Mediclaim and Bike insurance.

Its been almost 3 weeks now and he is still yet to get the Bike insurance for me. I have tried calling him many a times but there is no response from his side.

Its a humble request to ICICI to ensure that they have a keen watch on the people that are working for them as if the same trend continues, I am sure that people like me and many more may take their business from ICICI bank to some one else. Currently i hold all my bank accounts in ICICI bank and now looking at the service, I am planning to move my service off ICICI and go to some other more reliable bank.

Sir,
I have already paid my due in time and requested to close my card No.xxxxxxxxxx2934. Further you have shown amounting Rs.109.32 to be paid by 25th March, 2009.

health insurance — cancellation of health policies

Dear Sir,

Ihave asked by your representative over phone the benefits of policy
and as per that when i received the policy i found that iwas cheated

I received the three policies

1. OOHCP[protected] By name Shailendra Vaidya
2. OOHCP[protected] By Name Vandana Vaidya
3. OOHCP[protected] By Name Shifa Vaidya

Also i have been asked that the payment procedure will start after
receiving the policies and if you dont like you can cancelle this
after receiving the policies on toll free no.

I have already loged the request with customer care and request
no.is[protected] on same day evening when i received the policies.
Also today i spoke to cancell the policies and received request no.
94392.
With this Pl..help me to cancell the three policies and confirm
the cancellation by mail.
Best Regards
S.K.Vaidya

Hi i have included my parents as my dependents in insurance first i was not aware that money would be deducted from my salary account (My company gave me and didnd mention anything about deductions) later i have lost huge amount on my salary when i spoke to my HR department i was told my insurance policy cannot be cancelled only at the renewal period in December it will be cancelled is there anyother soluction for this?

i have used icici credit card for past 7 month, now they insists to take a icici health card for raising the credit card limit, but till date i have not received the relevent documents.hence i request you to cancel this card.

NAME:N.SATHIYARAJ

POLICY NO:4111/MPC/[protected]/00/000

Im facing similar issue as Vana Sree madam.They forced(one women named Priya from ICICI lOMABRD CUSTOMER CARE) me saying it is mandatory now I am suffering to cancel this Lomabard policy.I even closed the ICICI account.When I want to close this credit card came to know that since this policy is there I cant close credit card without closing the policy. After two month when I contacted the Loambrd customer care they are asking cancellation fee of 4000 rs .
I have also received credit card overdue payment message of 1077rs
I never used credit card or health card.
Now do I have to pay for this thing which I never used?

Anyone please suggest a way to close this thing.

Policy Number: 4128i/HP/[protected]/00/00
SR number: [protected]

ICICI Lombard Insurance Co Ltd — Icici Cr card deducted money from mysavings a/c rs 13750

Sub:- Un authorized deduction of Rs 13750/- from saving account .
28/07/2009
Dear Sir,


I am holding savings bank account with ICICI bank since eight years. Bank has
issued me a cr card and debit card for lifetime free of cost. Since issue of Cr
card I am using the same regularly and I am also settling the outstanding amount
from time to time. Once upon a time I have also paid excess amount to Cr Card
account and it was also informed to Icici Bank in writing.

In one of the Cr card Statement of Jan 07 EMI amount reflected immediately I
Enquired with Cr card and Icici Bank and I was informed that this amount is
pertaining to ICICI Lombard Inse policy . Then I have informed Icici bank and
Cr card that I have never signed or never opted for any type of insu policy
then why this amount is shown in my Cr card statement and also written letter
to ICICI bank and explain to them the amount again ICICI lombard inse policy
amount will be deducted and balance amount will be paid .But since then further
statement also reflected the Emi amount . after few months I have received a
letter from ICICI bank that the amount has been withdrawn and will not reflect
in next statement . I had visited the Bank and Cr card section many a times
personally and also submitted the documents to concerned staff.

Please note that I was ask to contact Cr card section and ICICI Lombard and visa
versa .I had send many E mail to both the banks but no one was replying my E
mail properly and they were not solving my problem and giving silly reasons for
not refunding the amount ( I am enclosing all the correspondence made with them
and Cr card statement copies for your reference and further action and advice to
me in this matter )

I am also enclosing the copy of letter send to higher authorities of the Bank,
which is self-explanatory.

Sir, I am really fed with ICICI Bank and ICICI LOMBARD doing the
correspondence. Icici Lombard are not giving me anything in writing and not
ready to solve my problem and they have deducted my money amounting Rs 13750
with out intimation to me and for no fault of mine. Till date I am in problem
and no proper reply is given to me.

This is my small history in nut shall If you read my mails you will know how
much correspondence I have done with both banks and personally meet them to
solve my problem

I would request you to pl take up my case and solve my long pending matter.


Thanking you,

S.P.Chiddarwar.
E mail [protected]@yahoo.com & [protected]@gipcl. com
MB No [protected]
Land line[protected]



Nb All documents follows by post in due course of time.

icici lombard shop insurance — regarding bad behaviour

i am a leading busineesman with having 30 shops and 15 godowns in transport nagar lko, have talked today to ur gomtinagar office regarding insurence of fire & theft to garima yr executive to know the procedure of yr company regarding above insurence garima has talked to me and told that i will tell u in one hour ofter giving my detail for insurence then she phoned me and asked to talk to her senior h etalked to me very rudely and said we dont cover shop owners insurence then i asked that what type of insurence u people covered as i was in mood to give u the businees he replied we dont provide such type of insurence very rudely this i cant expect from u people as i have diffirent kind of bussinees all over the city and i am existing customer of icici lombad but ofter this mom ent i wiil see that no body from my group will take yr services any more

Dear,
I(faiza suhail) having a car insurrance policy from icici lombard from continous last 3-years, my last policy from icici no 3001/50334390/01/000 for the year[protected],
On 19th-april-08 my car properly standing in authorised parking at church mission road fatehpuri delhi-06 was hit by other car very roughly and caused severe damage to my car i claim to icici lombard claim no provided to me is MOT[protected] at the time of servey I tells all the truth to the icici server executive how the accident took place after waiting for 2-months the icici lombard has refuse my claim and giving me lame excuse that your car was standing to authorised mcd car parking that's why icici was not liable to pay inssurrance claim and know u can fight with mcd or the contractor of the parking to recover the damage for your car, now pls tell me what can i do ? as i have paying only the charge using the premises of the parking not for car inssurance to parking.
thanking you and waiting for your favorable reply
my contact no is +91-[protected]

ICICI Lombard — refusal of accidental claim

Dear,
i had already posted my complaints against icici lombard but yet i have not recived any reply from icici lombard pls tell me what can i do now ?

SUB: Redressal of grievance against ICICI LombardMotor Claim No. MOT01183550 Policy No.3001/54531759/00/000

Sir,

This is to bring to your kind notice, an alarming case of “Dishonouring of the Terms & Conditions, ” cited in the contract signed between the insurance company (ICICI Lombard) and the client (Mr. Binod K. Jain). While insuring a vehicle, the said insurance company assures to cover all risks the vehicle is insured for, vide the terms & conditions clearly stated and under the regulatory jurisdiction of your organization.

But, when it comes to the payment of insurance claims, the same company drags it’s feet by delaying the settlement by the non confirmatory attitude of it’s officers, the devious play of agents (out sourced) assigned by them to verify the authenticity of the claim, which exceeds the limits of obnoxious, high handed and condescending manner in which the agents of the company question, threaten and behave during the said process.

Please find given below the sequential flow of events leading to the harassed state that I am in at the moment and which has led me to knock for justice at your door.

On July 05, 2009 I left Delhi on a day return excursion to Haridwar along with my friend (Sumeet Bali) and another gentleman (Dr. Goel from Meerut). My car (Make: Skoda Octavia) bearing registration number DL 6CJ 5913 was being driven by my friend Mr. Sumeet Bali. On the return leg of the journey on the same day, the aforesaid vehicle met with an accident on a culvert between Deval & Ganga Barrage on Bijnor – Meerut road.

Near the culvert, a cyclist suddenly came on the road in front of our car and in order to avoid hitting the cyclist my friend who was driving the car swerved the car to the left and lost control of the car. As a result the car fell off the culvert to a depth of approximately 25 feet and landed sideways on a bed of rocks and overturned, finally to land on the wheels. The car was badly smashed but thankfully all 3 o[censored]s miraculously escaped unhurt.

The police came immediately and called for a crane and hoisted the car out and then we got the car loaded on a truck, which ferried it across to M/s. Giriraj Motors Pvt. Ltd. In Gurgaon, who are the dealers and authorized workshop for Skoda Auto.

We, through Giriraj Motors, duly intimated ICICI Insurance Company, with whom my car is insured and the company sent a surveyor (Mr. Shubhanshu Jain) to survey my accidental vehicle, whose insured value is Rs.9.69 Lakhs. M/s. Giriraj Motors submitted an estimate of Rs.11.5 Lakhs for the repairs/parts, the value exceeding the insured value, making this case fit for being a “Total Loss.”

Please note the attitude of the persons mentioned below, which speaks volumes about the dishonest intent of ICICI Lombard as an organization.

The Surveyor: Mr. Subhanshu Jain (Mobile:[protected]
The following papers reached Mr. Subhanshu Jain on July 06, 2009 duly filled & signed and checked by Mr. Rajeev Sharma (Manager Body Shop) of M/S. Giriraj Motors (Mobile:[protected]:
• Intimation of the accident
• Claim Form
• Original report of the accident duly received & stamped by Police Station Ramraj.
• Photo-copy of the Driver’s License valid until 2015.
• Photo-copy of the registration of the vehicle.
• The estimate of repair prepared by M/s. Giriraj Motors (Authorized dealers of Skoda)

I repeatedly called Mr. Subhanshu Jain to enquire about the progress and the status of the report being prepared by him. Mr. Jain kept on delaying a confirmatory response citing official pretexts and said that he will tell me about the details pertaining to the settlement of the issue. Finally, Mr. Jain went back on his assurance and told me that he cannot divulge anything with regard to his report or the settlement of the claim and that I should now contact the “Verification Department” of ICICI Lombard and speak to one Mr. Nitesh / Nitin (Mobile:[protected], as the file had been put up there for verification.

The Verification Department:
• Mr. Nitin (Mobile:[protected]
• Mr. Bhupesh Sharma (Mobile:[protected]
• Mr. Ashwini Sharma (Mobile:[protected]
• Mr. Ajay Verma (Mobile:[protected]
• Mr. Dhiraj Dhigan (Mobile:[protected]
• Mr. Charandeep Singh (Mobile:[protected]

Many amongst the list of the persons named above claimed to be calling from ICICI Lombard to verify the authenticity of the reported car accident. My friend (Mr. Sumeet Bali) who was driving the car at the time of the accident, Dr. Sanjeev Goel, who was the 3rd person sitting behind on the rear seat at the time of the accident and myself, who was sitting in the front passenger seat at the time of the accident, were repeatedly called by all the persons above (except Mr. Charandeep Singh) to give our version/description of the incident. This became highly irritating in nature, as they kept suggesting that the other persons questioned have said something other-than what the person being spoken to had said. The versions given by the 3 persons in the car at the time of the accident were same, as that is what had actually happened.

I called Mr. Nitin to check the status (as suggested by Mr. Subhanshu Jain – surveyor) of the case and the reason for delay cited by him is as follows:
“Our verification officers have already been sent to the spot of the accident to verify the accident, but since this is the season for Kanwarias pilgrimage to Haridwar, so verification will take 3 – 4 days.”

After 3 days, I once again called Mr. Nitin and he said that the case has been found to be genuine and that the report has been sent to the next level. He asked me to call Mr. Subhanshu Jain again to check the status. I called Mr. Jain and he referred me to Mr. Bhupesh Sharma, who said that the report has not been received as yet by him and that it will take some time. Sometime later I called Mr. Bhupesh Sharma again and this time he handed over his mobile to one Mr. Ashwini Sharma, who he said is the person in-charge of your case. Mr. Ashwini Sharma told me that my car’s accident case has been sent to the legal department of ICICI Lombard in Mumbai for their opinion.

This passing the buck attitude frustrated me very much and I asked him to provide me the name of the person dealing with my case in Mumbai and his contact number. To this, he responded that I cannot give you either the name or the phone number of the person concerned. This angered me no limit and I asked him how come he did not have this information, when he was dealing and working with a person from the same organization. Mr. Ashwini Sharma now said that he was not an official from ICICI Lombard but from a call center under contract from ICICI Lombard. This event was most frustrating, as no one really responsible or in authority was available. Mr. Ashwini Sharma sensed my anger and asked me to contact one gentleman, who was dealing with my case in Mumbai. The number he gave me was[protected], which I called immediately, the gentleman answered but he disconnected immediately and sent me a sms dated 22 July 2009 saying the following:
“I’m sorry can v talk after half an hr. into a mid of a meeting. Rgds”

Much to my chagrin, I discovered that this number & sms message belonged to the same Mr. Nitin who I had spoken to many times earlier and that this number was not a Mumbai number but a verification department number from Delhi. Sir, this is the kind of fraud that ICICI Lombard indulges in to frustrate the genuine attempts of the affected party to know of the progress and settlement of his case.


Mr. Dhiraj Dhigan – Verification Staff
Now, what I am about to state is the most pathetic display of rude and goonda like behavior of the ICICI Lombard’s staff. One Mr. Dhiraj Dhigan visited my residence to verify the incident and asked me to give a written statement of the accident. I told the gentleman that I had submitted 2 documents detailing the accident, namely “The Original report of the accident duly received & stamped by Police Station Ramraj” and “Claim Form has the complete detail in writing.” Also I stated that since the vehicle belonged to me and that my friend Mr. Sumeet Bali was driving the vehicle, both o[censored]s had jointly signed the afore-stated documents. To this, Mr. Dhiraj said that he had not received any of the 2 documents and that it was necessary for me to give him copies of both of them. I asked him how he did not have the said papers, when he works for ICICI Lombard’s verification department. I asked him for his identity proof, which he said he was not carrying at that moment but he was definitely an ICICI Lombard official. I believed him and gave him copies of the entire set of the documents.

Mr. Dhigan called Dr. Sanjeev Goel and told him that he was calling from ICICI Lombard and that he had certain information that it was Mr. Binod K Jain who was driving the vehicle at the time of the accident and that now he had sold his accidental car to Mr. Sumeet Bali. Dr. Goel told him that all of this was incorrect and he presented him the right version of the event.

Following the aforesaid games played by Mr. Dhigan, he called my friend Mr. Sumeet Bali and told him that he was calling from ICICI Lombard asked him if he could come for verification. Mr. Bali said it was fine for him to come over and ask whatever he wanted. Mr. Dhigan reached the residence of Mr. Bali and repeated the same story that he had given to Dr. Goel and when Mr. Bali told him that his was the incorrect version, he asked him for a written statement. When Mr. Bali said that he has given a joint statement both in the report to the police and then in the claim form, he said in a very rude manner that he (Mr. Dhiraj) did not consider the report to the police and the statement in the claim form to be valid. Then he asked Mr. Bali to get a photo-copy of his license, which he did and then he told him that his (Mr. Bali’) license was not fine and that he had not seen such a license ever before. He then asked Mr. Bali to call me (Mr. Binod Jain) to come over and bring his driver’s license and all papers related to the incident along with. This frustrated Mr. Bali, who asked him for his I.D. proof. Mr. Dhigan told him very rudely, that he was from ICICI Lombard but was not carrying any I.D., as it is not necessary. Also, if you all want a speedy disposal of the case, then you should consider giving me (Mr. Dhiraj) something. Mr. Bali held him and called the police and reported the entire incident. The police report is being attached herewith for your kind reference.
One Mr. Charandeep Singh & Mr. Malhotra appeared on the scene when Mr. Dhiraj called them and on being questioned by the police, it became evident that all the persons stated above do not belong to ICICI Lombard but to one “Suraksha Enterprises, ” which is out sourced by ICICI Lombard.


ICICI Lombard: Mr. Harendra Prasad (Manager) [Mobile:[protected]]
After all the above frustrations, I once again called Mr. Subhanshu Jain (surveyor) and this time he gave me the phone number of another gentleman, who he claimed is the man in-charge and working directly for ICICI Lombard. He, he said had the final authority to take decisions in your case. I’ve called Mr. Harendra Prasad more than 10 times till date and he has responded in the following manner:

• I do not know of this case, please call me tomorrow.
• I have heard about this case but the papers have not reached me.
• Please give me some more time, as things take time to move in our verification department
• By tomorrow your case will be finalized. You will hear from me.
• He never called, so I called him and this time he said that the 3 o[censored]s (Binod Jain, Sumeet Bali & Dr. Goel ) will have to go the Pitampura office and meet one Mr. Ashwini Sharma, who will verify your case. I immediately told him that I had spoken Mr. Ashwini Sharma and that Mr. Sharma works for a call center and not for ICICI Lombard. Mr. Prasad asked me how did I know this fact, to which I responded that Mr. Sharma had himself told me so. Mr. Prasad kept quiet thereafter and I told him that I want to meet someone from ICICI Lombard and not with some out sourced persons claiming to be ICICI Lombard staff in authority. Mr. Prasad finally sent me a sms dated July 23, 2009, wherein he states that I should go and meet Mr. Bhupesh Sharma.

Sir, this is how ICICI Lombard and their agents play with their client and this is a clear case of harassment, where despite the fact that I pay heavy premiums for insurance, when it comes to payment for a genuine accident claim the company drags its feet and starts to brow beat and frustrate the client and then may be agree to an amount, which is loaded in the company’s favour.

I request your kind intervention in the above matter, so that the above matter may be settled in a just manner without me having to bear a massive loss due to the insurance company’s dishonest ways which is a clear indication of its business malpractice.

Thanking you in anticipation.

Yours truly,

Binod Kumar Jain
465/466, Double Storey,
New Rajinder Nagar,
New Delhi – 110 060.
Mobile:[protected]

kindly change my mobile no from [protected] to ne no [protected]

i am manish patel 11 months ago i had recived a call from icici lombard & i took 1 policy for my mother that time he didnt explained me everything he told me if i dont wish to continue i can cancel it & i was asked to pay my premium as a part payment from my icici credit card i continued it till 10 months but i didnt recieved any documents or policy papers, health card till now, last month my mother was sick she was suffering from some geynic problem &she needed an operation and i called icici lombard after strugling 3 weeks they sended me a soft copies of my document but they didnt posted me original documents i took that documents to a doctor he faxed that to icici lombard in reply they said that i cant claim this operation till 2 years.after getting dissapointed i called my icici bank credit card to not to pay any further payments to icici lombard they says first i will have to visit icici lombard office personaly & give a written application or mail to customer support icici lombard & i will be charged a cancelation charge, for what not to give me a claim. i want to know whose fault it is & i want all my money back because i was not informed earlier while buying a policy still i didnt have recieved a policy documents

ICICI Credit Card and ICICI Lombard are a big cheater. They also make me fool like you. I want to complain against them in IRDA and Ministry of Finance. Can any one can help me? I also warn the people not accept any proposal of ICICI Lombard Health Insurance.

I have faced a similar problem with ICICI Lombard Health insurance. I had agreed to some telemarkeeter's call for health insurance 1 year ago. After a couple of verification calls, I was sent my policy. After a few days I got one more policy. I mistook it to be a duplicate sent to me by mistake and did not bother.
But I realised now that I had been given two policies and deduction is happeninig from two of my ICICI credit cards. On enquiry I found out that during the 2 verification calls, I had given two different card nos. unknowingly and hence deduction is happening from both my cards for the past one year. ICICI lombard has taken this as an agreement for 2 different policies and have been deducting money from both my credit cards.
On realising my mistake, I called up ICICI Lombard for cancellation of 1 policy, and they now tell me that I have to agree to the cancellation charges without which the cancellation request cannot be accepted. Since I have not agreed to cancellation cgarges, they are continuing to deduct the policy emi. This is really fraud by ICICI Lombard in the name of health policy and is unacceptable.
I am ready to forgo the amount already paid since it was my mistake in realising that I had two policies, but even then having to bear cancellation charges is unacceptable. Can I get help in this matter, please?

Hi,

Try to raise complaint through email in this link.
http://www.icicilombard.com/app/ilom-en/selfhelp.aspx

They sold me the policy wrongly. I had lot of problems after
calling sales team and customer support. But this email process
is much better. They responded and I gave them all details. Now
they have cancelled my policy and refunded charges.

Regards,
Viswanathan.

I PURCHASE A POLICY BY ICICI LOAMBARD LAST YEAR 11 MONTH BEFORE AND I DID TAKE A CLAIM IN THAT POLICY AND NOW AFTER A YEAR WHEN I AM TRYING TO RENEW THIS POLICY THEN ICICI LOMBARD NOT RENEWING ITS EASLY AND I THINK THEY ARE AFRAID FOR TO NEXT CLAIM ...

Sir, I have received call from Mr. Rajeev from ICICI Lombard, Hyderabad from this number [protected] at 11:43 am dated 12/1208. This guy told me that his company offering some health insurance policy. I replied that I am not interested in any health policy. He again told me that “Sir after read the document, please decide to take it “. I agreed and ask the procedure. He said that “one verification call will come after some time from ICICI LOMBARD verification department. You just agree to all condition and will reply only positively.” He disconnect the call.
At 4:40 pm dated 12/1208 I received call from ICICI Lombard Verification Department from number [protected]. He has started the process to verify all things like
“Sir Do you want to take our health policy. My Answer: -yes”
“Sir this is final verification call and the amount is debited at once after this verification call. My Answer: - No don’t debit it until I confirmed. Your agent told me that when I received the document then I can decide to avail and reject this policy”.
“Sir ok I think you have some doubt, we will call you after some time. My Answer: - ok”
He disconnected the call after above conversation.

At 5:14 pm dated 12/1208 I received call again from Mr. Rajeev from number [protected]. He told me that sir it is simply formality verification call. When my verify call will complete. He will call me again. I was agreed.

At around 5:20 pm dated 12/1208 I received call from [protected]. I completed call verification.

At 5:41 pm dated 12/1208 I received call from Mr. Rajeev from number [protected]. He told me, “Sir I got confirmation about your verification call, and money will not debit to your credit card until you do not confirmed that you want to get this policy.”

I got sms on 15/12/08 at 8:01 a.m. from ICICI Lombard for confirmation for issued health policy. I was shocked and see my credit card statement online. I found that my credit limit is decreased and Rs.5890 is debited to me.

When I am trying to call Mr. Rajeev on [protected], I got pre dubbing message that “ this number is does not exist”.

Now I got understand that I was cheated by someone. I am confirmed that he is the employee of ICICI Lombard insurance. Otherwise who is interested and get benefit from this type of fraud.

I called to ICICI Lombard customers care number. He told me that if I cancel this policy, Rs.890 will deduct as penalty. When I informed all the matter, he told me that it does not matter, and he has dubbed voice verification call. According to that I have to pay the amount which is applicable for cancellation the policy.

I told to cancel the policy. Now I don’t understand what should I do? I don’t have any voice recording of conversation between Mr. Rajeev and me, but ICICI Lombard Company has proof as voice recording for verification in which I agree for all terms and condition.

It is an act of fraud by "ICICI LOMBARD INSURANCE". First they offer credit card, then act as third party and levy charges on innocent public.
I am confirmed that he is the employee of ICICI Lombard insurance. Nobody is interested and get benefit from this type of fraud rather than ICICI Lombard Insurance.

Please do the needful & reply at [protected]@rediffmail.com
regards,
Aditya Garg
[protected]

please dont buy ICICILOMBARD health insurance policy...They are fraud...

Website is not accepting policy number

Policy number : 3001/MI[protected]/00/000 Engine number 7110763 When submit button is pressed, it says "Incorrect Policy Number

ICICI Lombard — Money refund

I booked my car insurance online on Jan 13th 2012. As part of online booking, my credit/debit card was charged twice. In spite of complaining, my money is not being refunded. MY refund money should be Rs,14989.00.

well i totally disagree to whatever the gentleman has said, i had once taken a claim from ICICI lombard..which was dealt by Mr. Rajeev kalra (Area Manager ICICI Lombard, Noida)only & my experience was excellent.All my genuine claims were given & as some of my damages were old so they were refused, they all are experienced guys and my case was judged vey accurately...

Varun kumar

i strongly disagree the views expressed by you. i have been a loyal customer of ICICI lombord for last 4 years. i stay at noida & have taken 3 claims till date. service of icici lombard is really fast as compred to other insurance companies. i specially want to thank Rajesh kumar & Udyan Joshi (rajeshs superior) for a great service. Mr Ashutosh, stop making false statements & misguide others.

they just make fool, customer care too use to put us on hold and later disconnecting the call, they should be stoped from any insurance service..fraud people.

ICICI Lombard Health policy — Policy credited without concent

Sir,

This is with reference to the complain registered with ICICI Lombard for crediting a health policy to my account without my consent. The complain request number for the same is [protected].

I received a call for the first time when I was introduced about the new health policy in detail and have booked one. After few days, I got a call from ICICI Lombard that the policy that I have booked has been canceled and a new policy has been issued to me as the premium has been lowered during the period. At that point of time, I confirmed from the representative that only one policy should be dispatched as I need only one. The same shall be present in your records.

To my surprise when I visited the ICICI Lombard Ahmedabad office, I was told that there were 3 policies issued on my credit card, out of which one has been canceled in the month of December.
Your record shows that I hold 2 policies whereas I have only booked one with policy number 4034/FPT/03089779/00/000 for which I have received the documents. I never received any document or confirmation for the second policy.

As soon as I got my credit card statement, I contacted the customer care and informed them about the 2nd policy. The customer care representative told me that the 2nd policy has been credited to my account by mistake and the same shall be cancelled and the amount would be credited to my account. Also I was told not to make payment till the issue gets resolved. But till date, no updates have been given to me from your side. I consider this as a case of forgery and am compelled to bring it to your notice for further action.

I have no option now as the bank is demanding an immediate payment and the issue is still unresolved. In that case, I will have to file my complain to the national media as well as local authority and will have to take help from consumer court, if required.

Nirav Shah

ICICI Lombard Health policy — PREMIUM REPAYMENT BY CREDIT CARD

As discused on phone the I had taken 2 policies through my credit card no. [protected] for my self and my wife and taken 24 EMI option (Policy no. 4034/CHC/04047552/00/000 AND 4034/CHC/04047541/00/000 but some mistake in EMI, i.e. I want to pay premium amount in 24 installment EMI, but by mistake you are create my payment in 12 installment instead of 24 months installment. So I can not capable repayment in 12 months. This mistake done by you so rectified also you. I will not approach to the bank for this mistake. Please give me a explanation about this mistake immediately on my phone no. [protected] otherwise I will go in Consumer against you and another taken action. Not a single customer care executive given me proper answer or guidelines. I taken this policy by Mr. Samir Patil of your executive, but now he is not response me about this problem. Please do the needful.

ICICI Lombard Health policy — non-receiving of policy and health card after renewal

during March 2008 I took ICICI Lombard health policy and the policy number is4034/BPP/03394695. Again on 07-march-09 I paid premium of Rs 12570/- through my Axis Bank Credit Card. But so far I have not received my Policy and the health card. The same was informed over phone. I was told that the soft copy of the policy will be sent through e-mail. The same was receieved but the whole document is in machine language and nothing can be read. Hence I request you to send the hard copy of the policy and the Health cards to the below mentioned address at the earliest.
G.Prakash
#4, KSRTC Officer's Quarters
22nd main, 36th Cross
4th "T" block, Jayanagar
Bangalore-560041
Karnataka
India

I have also faced same kind of problem..They have charged the same amount(2288 )..I didnt pay the same and now the amount got increase(including interest) and it reached ~11000..I am getting threatening call from ICICI bank frequently to pay the amount .Kindly suggest me what to do next?

Hi,

These ICICI customer care people called me and saying we are issuing FPP health policy without my approve.

I don't want to to pay anything without of my intrest.

Please call me once or else I have two ICICI credit cards using.
Then I'll plan to cancel these two credit cards.
You may loose one customer like me, who can do good business with your company in coming future.

TAKE THIS MAIL AS HIGH PREORITY.

Thanks,
Ramgopal,
[protected].
ramgopal.[protected]@gmail.com,
Bangalore.