[Resolved]  Indane Gas — Non delivery of refill

I have connections of Indane Gas and my agency is Jagan Enterprises at Madangir with consumer no.s 2763 and 2794 . I had booked the refill through the computerised booking service with booking no.s 4 and 3 respectively . Its almost 15 days now but i haven't received either of the refills. Kindly look into the matter and respond quickly as i am facing a lot of problem even when i have taken two connections.

I have connections of Indane Gas and my agency is satya Enterprises at Patna (Bihar) with consumer no.GT 3928 I had booked the refill through the telephone service with booking no.s 363 dt 16.01.2008 . Its almost 09 days now but i haven't received either of the refills. Kindly look into the matter and respond quickly as i am facing a lot of problem .

indanegas — non-delivery of gas refill

DEAR SIR,

I AM A CONSUMER OF INDANE GAS SERVICES SUPPLIED BY M/S.JAI JAWAN GAS SERVICE,D-493,PALAM EXTENSION.,SECTOR-7,DWARKA,NEWDELHI-110045 UNDER CONSUMER NO.43549.

IT IS REALLY TROUBLESOME TO BOOK A GAS REFILL WITH THE DEALER. BOOKING BY TELEPHONE NEVER MATURES . I AM EXPERIENCING GREAT DIFFICULTY IN BOOKING THE GAS. THE PHONES ARE BUSY EVERYTIME,IF BY MISTAKE CONNECTION IS ESTABLISHED THE REPRESENTATIVE SHALL BOOK THE REFILL BUT IT SHALL NEVER BE MATERIALISED. I HAD TO MAKE NUMEROUS CALLS/REMINDER STATING THAT I BOOKED THE REFILL ON THAT DAY. THE REPLY WILL BE SIMPLE THAT NO BOOKING MADE ON THAT DAY IN YOUR NAME. THIS REPLY IS GIVEN AFTER EVERY BOOKING. I AM FED UP WITH ALL THESE NUISANCE REPLY.

PRESENTLY I BOOKED A REFILL 15 DAYS BEFORE,THE SAME REPLY WAS GIVEN TO ME OF MY THAT BOOKING .NOW HE SAYS THAT YOU SHOULD GET THE BOOKING NUMBER.

AGAIN I GOT THE BOOKING NUMBER RR 3525 DATED 05.02.2008 AND I WAS ASSURED THAT REFILL SHALL COME WITHIN THREE DAYS. I TELEPHONED ON 09.02.2008 WHEN MY SECOND CYLINDER GOT EMPTIED TO KNOW THE FATE OF MY BOOKING I WAS TOLD THAT WITH IN 2 HOURS REFILL SHALL REACH. NOW AFTER A GAP OF 20 HOURS I DIDNOT GOT MY REFILL AND THERE IS NO REPONSE ON THE PHONE. NOW WE ARE COOKING OUR FOOD ON HEATER AS THERE IS NO REFILL IN THE HOUSE IN THIS CHILLY WEATHER OF DELHI. MAY I REQUEST YOU THROUGH THIS EMAIL TO IMPRESS UPON THE DEALER TO MEND HIS WAY OF NON-COPERATING WITH CUSTOMERS AND DELIVER THE REFILL IN TIME TO CONSUMER.

REGARDS

ASHWANI KUMAR,
61,SECTOR-12,POCKET-4,SUBHAM APPARTMENT,
DWARKA,NEW DELHI-110075
MOBILE NO[protected]

NEWDELHI
10.02.2008

Samit Gopal, Advocate - High Court
113/13, Johnstonganj,
Allahabad – 211 003 [U. P.]
Tel. No.: 0532 – 2401822
Mob. No.: 0 – [protected]
E – Mail: [protected]@rediffmail.com

To,
The Zonal Manager,
Indane Gas.

Reference: Customer No. JSP – 24087 with M/S Prayag Gas Service, 41, Zero Road, Allahabad [SAP No. – 153780] [Tel. No’s.: 2564410, 2564249]

Dear Sir,

The aforesaid connection stands in the name of my father Dr. G. M. Gopal and is registered with the aforesaid gas agency. I had been regularly receiving gas cylinders on booking by telephone at my house under the “Home Delivery” system. Since the last two months the agency is behaving in a very unfriendly manner and is not cooperating at all for home delivery. Earlier on 12/02/2008 a cylinder was booked vide Cash Memo No. 7515 but the refill was delivered only on 20/02/2008 after three to four telephone calls daily.
Again a cylinder has been booked on 15/03/2008 vide Cash Memo No. 3186 but after not getting the cylinder for two days the agency was contacted on phone and they insisted to go to a place near Allahabad Agricultural Institute, Naini with the empty cylinder to get a refill. On coming to know of it, I rang up the agency and was assured that the refill will reach me the same day i.e. 19/03/2008.
Till date I have not received the refill. If only the customers have to go to Naini, then you are requested to look into the matter for appointing some more agencies, so that they can cater within the city.
I would also like to know the rules regarding the “Home Delivery” and also whether the amount of Rs. 296.40 routinely being charged from the customers, irrespective of home delivery, is correct or not.
You are requested to kindly look into the matter personally and take remedial steps for the same at the earliest as inspite of repeated requests to the staff no action has been taken by them.
With Regards,
Samit Gopal
March 21, 2008

I will also like to know the rights of a consumer on the charges paid and payable.

Sir,
I am VIVEK RAJPUT. Consumer No.-29195 M/S Sunder Shyam Enterprises, Janakpuri, IOC Code No. 9107308 .


I have book my cylinder on 31/03/04 but I am not received cylinder till now. Three times I have gone to booking office to refill my cylinder every time they told me that today it will be delivered. Till now I con not get solution of my problem. Last time I received my cylinder after 28 days. Now I am suffering for refill my cylinder.

Please consider my case and provide me solution of my problem.

Vivek Rajput
Phone no.--[protected]

Sir,
I am VIVEK RAJPUT. Consumer No.-29195 M/S Sunder Shyam Enterprises, Janakpuri, IOC Code No. 9107308 .


I have book my cylinder on 31/03/08 but I am not received cylinder till now. Three times I have gone to booking office to refill my cylinder every time they told me that today it will be delivered. Till now I con not get solution of my problem. Last time I received my cylinder after 28 days. Now I am suffering for refill my cylinder.

Please consider my case and provide me solution of my problem or povide me any phone no. for immidate action.

Vivek Rajput
Phone no.--[protected]

DEAR SIR,

I AM A CONSUMER OF INDANE GAS SERVICES SUPPLIED BY M/S TAPESHWARI GAS, NEAR KHERAPATI MANDIR, MALL ROAD, KANPUR UNDER CONSUMER NO.16108A.

IT IS REALLY TROUBLESOME TO BOOK A GAS REFILL WITH THE DEALER. BOOKING BY TELEPHONE NEVER MATURES . I AM EXPERIENCING GREAT DIFFICULTY IN BOOKING THE GAS. THE PHONES ARE BUSY EVERYTIME, IF BY MISTAKE CONNECTION IS ESTABLISHED THE REPRESENTATIVE SHALL BOOK THE REFILL BUT IT SHALL NEVER BE MATERIALISED. I HAD TO MAKE NUMEROUS CALLS/REMINDER STATING THAT I BOOKED THE REFILL ON THAT DAY. THE REPLY WILL BE SIMPLE THAT NO BOOKING MADE ON THAT DAY IN YOUR NAME. THIS REPLY IS GIVEN AFTER EVERY BOOKING. I AM FED UP WITH ALL THESE NUISANCE REPLY.

AFTER 15 DAYS OF BOOKING WHEN I PHONED HIM AND ASKED THE DELIVERY STATUS I WAS ASSURED THAT REFILL SHALL COME WITHIN THREE DAYS BUT REFILL NEVER REACH. MAY I REQUEST YOU THROUGH THIS EMAIL TO IMPRESS UPON THE DEALER TO MEND HIS WAY OF NON-COPERATING WITH CUSTOMERS AND DELIVER THE REFILL IN TIME TO CONSUMER.

REGARDS

RAJ KISHORE GUPTA
17/3-J, THE MALL,
KANPUR
MOBILE NO [protected]

KANPUR

Indane Gas — Non- Delivery of refill

My Consumer Number is AG-5528. THe Gas Suppier is Arwind Gas, Poojappura(Post), Trivandrum. The supplier is very irregular in supplying gas cylinders. Many a time the receipt given at the time of delivery is dated 5-6 days back. The reason they tell for not supplying cylindres on time is that 21 days are not over after last delivery. The delivery boy never fills in the details in the customer card.Such incidents have become a common feature with this agency.

Recently I booked are fill cylinder on 16/09/2008 and the booking Number is 3830. Till date I have not received the cylinder and now I am forced to shift cooking to my parents house.

I request you to kindly take up the matter with IOC.

We have book the GAS with Bhagya Nagar Gas, Vidyanagar, Hyderabad vide Booking No. 92671 Dt 18.9.2008. So far the gas is not being delivered. We strongly feel that the gas is not delivered properly and selling to the customers esp. hotels etc. Kindly investigate and do the needful and get it to the notice of the concerned

Consumer No. D0029052, Customer No. D101621. Our dealer Devaganga Associates in Bangalore has informed that the renewal is due for consumer no. We request you to do the renewal. After renewal only we will be able to get the cylinders.

D. CHAIL SINGH
NO.250, B. T. ROAD, 3RD CROSS, 4TH MAIN, 2ND FLOOR, BANGALORE - 560 019
[protected]

Consumer No. D0034043. Our dealer Devaganga Associates in Bangalore has informed that the renewal is due for consumer no. We request you to do the renewal. After renewal only we will be able to get the cylinders.

VAGHAT SINGH
NO.250, B. T. ROAD, 3RD CROSS, 4TH MAIN, 2ND FLOOR, BANGALORE - 560 019
[protected]

Consumer No. D0018148. Our dealer Devaganga Associates in Bangalore has informed that the renewal is due for consumer no. We request you to do the renewal. After renewal only we will be able to get the cylinders.

JABBAR SINGH
NO.239/5, B. T. ROAD, 6TH A CROSS, 5TH MAIN, 1ST FLOOR, BANGALORE - 560 018
[protected]

My Consumer No is KD 1070 Address C/15/320, Lallapura, Varanasi
I am a consumer of The agency Dharm Gas Servises, Maldhahiya, Varanasi we book gas refill all the time and they not send me refill anytime Please see I book the refil on 27/10/2008 again ant till now we do not recive it Please anyone help me in this matter.

[protected], [protected]
Babloo, Suresh

gas delivery withn 15days

raj flames indane gas — non delevery of refil

Sir, in this regard this is my second complaint on same facts .For your kind information I book my refill on 06.12.2008 as I am the consumer of Raj flames indane gas service New Delhi with consumer no.11539 but till now on 22.12.2008, I not received my refill on my repeated requests, they tolerate my request by one or another pretexts. It is my humble submission please takes reasonable steps in this regard. I am highly thankful to such support from board.

Indane / sathy gas agency — Double Gas Cylinder not approving

They are not responding to the information on double gas cylinder as we have been Using One Cylinder for the past 3 years . And our family consists of 8 members .How do we accomadate with one cylinder

Dear Sirs,

Re: My Consumer No. 9089 with VIMAL GAS, Palluruthy -
[protected][protected][protected][protected][protected]

I booked for a refill on 16/Jan/2009 and till this date it has not been delivered !!! It is a regular practice that, this VIMAL GAS takes a minimum of 45 days to deliver a refill and everybody is facing the same problem. They never response to phone calls.

Kindly look into the matter very seriously and sort out the issue as quickly as possible.

Awaiting yr expeditious actions and a prompt response to this e-mail,

Thanking you,

Yours faithfully

M.A. JOSEPH
Edacochin
Consumer No. 9089

I had booked for refilling my gas cylinder on 27th May with Commander Gas Service, Rajaji Puram, Lucknow (Connection No. 7710-R) and after everyday pursuing I could not get the same. the delivery was to be made at my address M-379, Ashiana, Near Chiranjeev Bharti School, Lucknow. Last month also no supply was given to me despite my repeated requests but only false promises
Last month, I have to borrow the gas cylinder from my neighbour which aught to be very awful and shameful. Although there was no direct loss but my reputation is at dent. I request to award a token compensation of Rs. 100/- only for let them feel the fault on their part

cousember no 29052 iwent delivery 15days on once