Indian Oil Corporation [IOC] Complaints & Reviews

Consumer No,12646,
Name of Agency:M/s Divya gas Agency,TKM C P.O,Kollam ,Kerala-691005

I have booked for refill cylinder of Indane on 21st Dec.09, through IVRS. The booking number is I 504. But ,till date I didnt get my refill cylinder. While I contacted the gas agency office today,for knowing the position of my booking, they told me that no booking was done against my consumer no. Kindly note at this juncture that, lot of similar complaints are hearing against this agency like this.

I requesr you to kindly look into this matter and solve my hardship.

Dr.Shafi.K A

Dear sir/Madam,
I am living in Shahabad. As a basic need I have applied for a new LPG connection at Shahabad Dealer. I have recieved intimation from Indian oil corporation Ltd for new connection and my booking number was [protected] Dated[protected]. I was contacted local dealer for more than 15 times within 2 months. After that dealer was blacklisted by M/s. IOCL and his dealership was withdrawn. Now as on today sicne then, no body has been issued with new connection and refilling is being carried by dealer from Chittapur Dist:Gulbarga nearby shahabad. We have enquired with Chittapur dealer for new connection. As told by them, they don't have the authority to issue new connections to the Shahabad residents. Please look into the matter and request you for earliest solution for me and Shahabad residents.

Thanking you and remain,
Yours sincerely,
Mahantesh Hiresomannavar
JSQ 52/2, 9th cross road,
Alstom township,
Shahabad-585229
Dist: Gulbarga
Karnataka

M/S BINAPANI INDANE,COLLEGE CHOWK,p.o.PATNAGARH,dist.BALANGIR,ORISSA,767025

Distributor's Code:89020036
Date of last delivery of filledin tank: 30NOV2009
Date of last booking for filledin cylinder: 26DEC 2009
Satus of Delivery: Playing mischief. Not yet given delivery of filledin tank.This is a regular feature with Sri Dingar Nag(local Distributor).Between the above cited dated he has already sold out three truckload of filledin cylinders.

I have noticed a couple of times, that the attendants filling petrol divert you attention from the meter & while you turn to speak to them, the other guy filling the petrol, does something where the meter suddenly shows done for the said amount.

I had asked for Rs.1000/- of normal petrol, & was attentively watching the meter till it touched 600/-, then another guy started showing asking me if I was going to pay by card or cash, I looked at him for a split sec, & then turned back & found to my astonishment, the meter was showing Rs.1000/-!!
I asked them that how can can it turn to 1000/- when it took almost 2-3 mins to come till 600/-, but htey said it is done & since the meter was showing 1000/-, there was nothing I could further argue about.
I fill pertrol when my tank shows quarter filled, & after 1000/- worth pf petrol (approx 20 ltrs), it shows full tank, that day, it did not show full, but only 3/4th filled, hence my doubts were reconfirmed.
I went & got pertol filled next time round when my tank was again showing quarter filled, & this time, though the guys came again to divert my attn, refused to move my eyes from the meter, this time, my tanke showed full!!

I would request you to please look into the matter & take action as this petrol pump is cheating big time & efveryone out there is equally involved.

I am Sandeep Srivastava a resident of Dr. Subba Rao ' Lane Shastri colony KATNI (M.P.). My Consumer no is 7162 and the name of distributing center is The Central Railway Employees Co-operative Credit Society Ltd.(Gas Services) Marketing Complex, New Katni Junction, Katni. They often neither attend the telephone nor give the booking no and even not supply cylinders. At this time I have booked for Gas-Cylinder on[protected] and registration no. given to me is 2046 , but Gas has not supplied even after a monthg as their Gas-Vendors have been habitual to supply the gas at premium-rate. When I have reminded of my booking date to one of his staff attending the Phone , he assured me to provide cylinder in two days . But again after two days when I again contacted , he made the same excuse and said that they have short of Vendors . There must be going some thing wrong... So you are requested to look in to this matter immediately. My MBL No. are &[protected],[protected].[protected], [protected] & Land Line[protected]

my cno- is7426. our gas agency is badami gas agency situtated at
pandeypur varanasi. this gas agency make a rule for booking after delevery 21 day they booked second gas and after booking 20 to 25
days they deliver gas with 4 to 5 complains. it is very rediculus and very painful for us. we are service holder it is not possile to pursue 4 to 5 times in months for gas cylinder. my cylinder is booked on 06.01.2010 cash memo no 7362 also i have complied for delevery but still now we not find any responce.
please look the matter. this problem is same for other customer.
kindly look the matter positively.

My consumer no.7362 and I am a resident of SAI KUNJ B2A/31 DAULATPUR PANDEYPUR VARANASI my cell no is
[protected]) M/s BADAMI GAS AGENCY PANDEYPUR (Indane Gas) is the distributor for my connection. When ever I have been trying to contact the said agency the phone remains busy and many time they have a endless hold. I have been trying for more than 10days) over phone continously for delevery of the gas cylinder. But am very sorry to bring to your notice that there is no response from them. , the gas has been booked on 06/01/2010 Every time I have to face this problem for delevery of gas cylinder.maximum times they take more than 20 days for delevery without 3 to 4complains they can't cosidor.it is verypainful for us. Some time i measured the cylinder at my own measurement and found the gas short in 3kg to 5kg in each cylinder.

Kindly look into the matter and ask the distributor to set his system either by fax or e-mail, and have some acknoledgement system to overcome this situation.

I am holding a Mobile Number [protected] (Post paid Manikjor scheme),Account Number[protected].Normally I do not use the mobile phone .However paying bill regularly through e-banking through your website.In the month of December,2009 I had paid twice the bill amount and I thought the same would be adjusted in the next bill and I will not require to pay any amount.However this time I find that usage charge amount surprisingly is 96 Rs. and the bill amount is Rs.99.00.Therefore I rerquest to kindly look into it and advice.The details of the bill is as follows:

The last bInvoice Number[protected],Invoice Date 10/01/2010,Payment Due Date 25/01/2010,Billing Period 01/12/2009 to 31/12/2009.


Regds.

अमिताभ बंद्योपाध्याय /Amitava Bandyopadhyay
दुरभाष:[protected], मोबाइल -[protected].
ई-मेल : [protected]@iocl.co.in
[protected]@rediffmail.com
[protected]@gmail.com

Dear Sir,
We are having LPG Gas Connection having Consumer No-10299. with AAR DEE GAS SERVICE Bangala Bazar Jail Road Lucknow.After booking of LPG Gas the gas Cylinder is delivered after the Expiry of 14 Days of Booking Date the date on the Cash memo is however given the same date as of the Booking. It is therfor not clear whether there is a short Supply of LPG Gas or the Distributor is Playing Mischief in Supplying of LPG Gas after two Week of booking date.
You may kindly Clarify on the above.
Thanking You,
Kuldip Raj Anand

sir ,
iam a Ioc consumer and my gas delivarying agency is Nataraj gas agency , new yehlenka town , bangalore , my reg no 37576, name Ragunath pk ,

normaly i used to see that some else is booking my gas cylender and taking it , ie they are not delivaring at my home and selling it .
due this problem I used monitor the booking now they are doing the problem for booking also , like even the 21 days are finished still they will not book the cylenders .
I have booked the cylender on 18 dec 09 and they cut the bill on 24th december and delivary boy done delivary after 3 days that is 27 december 09.,even though distance is 8km away .

on 15 th january at 1455 hrs I want to book the cylleder but one Mr Srinath who is booking agent at nataraj agency is denaying my right to booking and telling me that I can only book after the 20 th of the january .
if we made a compliants then they will tell that we are not doing the home delivary to your area , even we are paying 30 to 50 rs as tips to delivay boy .
other wise they will make to cry by not giving the cylinder for weeks togother etc

so , iam humbly requsting you to look into my problem and due to this complaint he should not make some more typical problem for me.

thanking you sir

sir
My consumer no: is 8760. I booked for lpg filled cylinder at KAMALA AGENCIES,Bharanikkavu,kollam district,kerala state.on 22/11/2009 and got token no 4718 from their office.And yet now I have not received my LPG booked cylinder. I phoned so many times, even I personally went to Agency twice and requested them to supply me the same. I have no other alternative to use other fuel. The distributor's phone no. is always busy and when get connected the only reply is NO STOCK,Those who have booked after me have already received the cylinder that clearly shows the misuse of booking facility you have kindly offered to consumers.Two days before I complained to the district officer ,kollam over phone....but in vain.
This distributor is supplying domestic cooking gas to Comercial purposes like sweet shops, hotels, catering etc without bookings also.I am a retired employee from ONGC,and this connection was issued to me by my company which now gave me this much grief now.In these circumstances I request your kind attention to take necessary action to get me urgent service and care.
Thanking you
Yours faithfully
(sd)

Sir,
I am a consumer of Indane Gas and my dealer is Rai Gas agency, Manisha Market Sahapura, Bhopal. I have to undergo hardship as no gas cylinder is delivered at my home and I have to travel 8 kms for it. Even no discount is being offered to me as per rules. Also telephonic booking is not being accepted which is causing further hardship.
Please look into the matter and help in resolving the matter at the earliest.

Regards

Pothi Ram Lodhi

Ref. (Indian Oil) - Consumer No.1837 (transferred from Roop Gas Agency)
Verma Gas Agency,
F-6, Pal Market,
Mandavali, Delhi

This is being to your kind notice that my LPG Indane connection consumer No.1837 in the name of Ajit Kumar Shukla (A.K. Shukla) residence of 199-A&B Gazipur, DDA Flats, Delhi-110096 with Verma Gas Agency, F-6 Pal Market Mandawali, Delhi has been disactivate because of 6 month gap in last booking i.e. 27th of June 2009. As that time I was out of station for official training original papers since 23 years old have not found.

Therefore, you are requested to please instruct to above said agency to activate my LPG Indane connection consumer No.1837 and issue me duplicate paper for my record . At an earliest so that avoid unnecessary problem to collect the LPG Cylinder.

Thanking you for your kind co-operation.

Regards,


Encl:
Address I.D. proof copy
Receipt of Consumer No.1837(Roop Gas Agency)
for reference later which has transferred to
Verma Gas Agency, Mandawali, Delhi.


Sd/-
A.K. Shukla
Sr.Media Exeuctive,
Indian Express Newspapers

.

TO
SALES MANAGER
INDANE GAS
FAIZABAD (U.P.)

MY CONNECTION OF DOMESTIC LPG WAS TRANSFERED FROM MY NEAREST GAS AGENCY i.e.MADHUPUR GAS AGENCY TO EAGLE GAS AGENCY WHICH IS AT FAR MOST DISTANCE FROM MY HOME (VILL-MAJHWA POST -GADDOPUR ) WITHOUT ANY PRIOR INTIMATION TO ME .HOWEVER SOME PERSONS THOSE ARE LIVING IN THE SAME VILLAGE ARE HAVING CONNECTION IN MADHUPUR GAS AGENCY .
KINDLY LOOK IN TO THE ABOVE SAID MY PROBLEM AND PLEASE TRANSFER MY CONNECTION FROM EAGLE GAS AGENCY TO MADHUPUR GAS AGENCY AS EARLIEST AS POSSIBLE .THANKING YOU


ANAND KUMAR PANDEY
CONSUMER NO. E-6544
VILL-MAJHWA POST -GADDOPUR
DIST-FAIZABAD STATE-U.P. 224001

i am consumer of indane gas vide no 5125 registered at satyam indane gas service panchkula. My home address being 899 sector 9 Panchkula. A gas cylinder was delvered to me on 18th of dec which was leaking for which i made repeated complaints on phone and then personally.After multiple visits to thr sales company, the delivery boy came and checked and confirmed its leakage( it became empty without usage) He agreed to change it but only on payment basis which we made. Then i booked gas on 29th of dec which now they are refusing to deliver ............any way out.......

This is regarding an incident on January 12th, 2010 at Indian Oil Petrol Pump on Airport Road (Next to the Kodihalli Bus Stop / Royal Orchid Hotel).

One of my friends had gone to fill petrol at the Indian Oil petrol bunk at 9.40 pm.

Seeing nobody at the petrol unit, she approached some of the attendants located near the Diesel pump and asked to them for some help (in kannada, the local language), at which point they started poking fun at her in Kannada and approaching her, making her very uncomfortable. However, she did not respond and she could not leave immediately as she did not have much petrol left on her Bike and did not know where the next petrol station would be. Furthermore, she believed the teasing would end there.

Next, She mentioned that she needed Rs 150 worth of petrol, at which point he started the machine WITHOUT setting the reading to zero and WITHOUT pre-setting the amount to Rs.150. When she protested, a few of the other staff there, said "whats the problem, it is only 2-3 rupees more." And when asked about pre-setting the required amount. The attendant shrugged his shoulders and did not answer.

After this, while filling petrol the attendant continued to fill as it approached Rs.150. At this point, my friend requested him to stop, to which he pretended not to listen. Then when it crossed Rs. 170, in spite of her protests, he said "I will make it a round number to Rs. 180". She asked why he overshot the number he said. He said "oh, I thought you said Rs. 250"

This may seem less serious to all o[censored]s who are used to reading about worse incidents in the newspapers everyday. But, this is the kind of behaviour that women have to put up with all too often.

Cities are dangerous places for people in general, and women specifically. And we cannot decide who we may or may not meet. But, Indian Oil Corporation Limited (Ltd) can DEFINITELY screen who they hire. And whoever they hire, they must sensitize them to behave properly, with all customers and especially women.

And managers or supervisors of these petrol stations should be held ABSOLUTELY responsible for such behaviour. Since in India, we do not often have the luxury of expecting sensitivity from people to such problems. Only if they are held accountable, will they be in any way careful about who they hire and how they ensure that the staff behave.

It is unfortunate of course, but the next time such a situation occurs (for anyone), the police should (in my case, they will) be notified.

I have submitted my all the documents in Karuna Gas Agency to reactivate my gas gas connection on 20th Dec. 2009 agency person told me that the egency person will come on given address proof for inspection in next 15 days then after your connection will activate and after that my application for double cylinder will accept. but till date no agency person is come for inspection already 20 days are over.

Details of connection are as follows.

Consumer No. - KG 23695

SV NO. & DATE[protected]/08/2004

NAME - Sudeepa D. Upadhyay

Non-booking of Gas Cylinder
Dear Sir,

Sub.: Gas Connection No.SGC-1141 - Sharma Gas Agency,Uttam Nagar,New Delhi 59.

I have been trying to book my cylinder for the last 3-4 days, but I am unable to contact any of their numbers. Either the phones are ringing or busy. 24 hour booking no. as well as the helpline nos. are also not responding.

Please get my complaint solved immediately and arrange to get the gas booking done. The agency is not giving proper service for the last so many days.

Thanking you,

Yours faithfully,

Ashok Kumar Gupta

This is to inform the authorities concerned that my mother Mrs Sharad Poornima Mishra have an Indane gas connection Consumer no. D-18698. She had booked an LPG gas on 16th december 2009.It is one month now but its gas service agency :"Dubey Gas Service" whose registered address is 64,Ellora Enclave,Dayalbagh,Agra ,UP has not delivered the LPG gas at our residence.Despite making constant calls and personally visiting the gas agency.They assured us that they will deliver the gas but they had failed to deliver the gas till date.

It is my request to the concerned authorities to kindly look into this matter and take prompt action as soon as possible.The company should take stringent action against its agency "Dubey Gas Service, Agra" for causing inordinate delay and inconvenience to my mother.

Hopeful that my voice will be heard in this forum
Advocate Namrata Mishra
High Court,Uttar Pradesh.
O/b of Mrs. Sharad Poornima Mishra

Dear Sir
This is to inform you that I have shifted from my old residence Apurba Kumar saha,c/o Nakul Chakraborty ,Purba Baidyapara,(Manastalla), Sonarpur,24 Parganas(south) kolkata-150.to a new residence i.e. Apurba Kumar saha ,Late Rabindranath Ghosh, Gorkhara ,Ghoshpara (aside Kwality sweets)sonarpur 24 PGS(south)kolkata-150
So I request you to deliver my Indane Gas to my new residence.
Your Prompt attention to this action will be highly appreciated

Thanks & Regards
Apurba Kumar Saha