[Resolved]  Indian Oil Corporation — malpractice at petrol pump

I am writing this mail with respect to a malpractice which I have observed at Indian Oil Petrol Pump outlet in Bangalore. This is specifically related to a Petrol Pump situated at Bhommanahalli (Indian Oil, On the left side from Electronic city to Madiwala) also known as Ganesh Fuel.

The salesman at the Petrol Pump follow this practice : Let say the man before you has filled up petrol worth 20 Rs . Then when you come to fill the petrol, he will ask you how much petrol you want . You would say 100 Rs. Then the guy who is collecting money will take the money from you and will try to divert your attention by asking you whether you want oil with petrol or whether you want speed or whether you have 100 Rs change etc.By that time the other guy will start filling the petrol without resetting the machine to zero.

I have caught them several times but most of the time Manager is not available in the bunk. I went many times to meet and speak to the manager but I couldn’t.



I hope you will take up the matter and duly punish the people involved at the petrol station.


Regards,

Sanjith

namskar,
bhavana indian gas agency, at.-pauni, dist.-bhandara (maharastra) propritor - ramlal sudam talmale yeh dt[protected] ko at-mul, dist.-chandrapur (MS) me dehwyavsay kayda 3, 4, 5 a & b ke tahat range hath vashyavrutti karte huve pakade gaye. is liye ramlal talmale dt[protected] to dt[protected] tak chandrapur jail me band rahe. inki is harkat k wajah se gas agncy me booking k liye aanewali mahilaon me dahashat hai. aur agency k baki karyo me bhi bahot problum hai. kripaya janch kar uchit karywahi kare.

satish

I m regular customer of Indian Oil, have three vehicles with me. Being a sincere Indian, my principle is BE INDIAN BUY INDIA. But today incident shock me and made to think why BY FROM INDIAN STORES ONLY

This is to bring to your notice that I was cheated at Shankar Petrol Pump, Gole Market, Service Station, Indian Oil Petrol Pump, New Delhi. I told the attendant to fill up the petrol for only Rs. 200. I gave him Rs. 500/-. He has taken the money and gone back to the machine. The other person who was filling the petrol told me take the scooter away as the other customer is waiting. He did not't even close the tank. I was made to go away and the the person who was collecting the money did not give the balance to me. I closed the fuel tank and forgoted to take the money and went away. My question is:

1. Why the operator has not close the fuel tank. If it is his duty to open he should have close it after filling the petrol. Why he has asked me to take the scooter away.

2. Why the cash operator has taken the money and gone to the machine without giving the balance to me. When I have taken the petrol and given him the money he should have then and there make my dues.

After 15 minutes I came to know that he has not given me the balance Rs. 300/-. I came back to the petrol pump. firstly he refused to recognized me. When I shouted at him then he recognized but has not paid me the money back. I went to the manager and told him the whole episode, he just assured that, if there is excess cash he will return it to me.

It is not the first time. on previous two occasions they have not mixed the mobile with the petrol. When my scooter start giving trouble, I went to my mechanic, he told me the dry petrol has been filled.

I m very much embarassed with this whole episode. I would like you to take some strict action against them and I would sure you sir that I will never visit any Indian Oil Petrol Pump in future

Regards
SS HEERA.

It was very bad experience with IOC petrol pump. the worker are so claver.they are not working properly.Everytime customers complaning that they are not filling petrol properly. for ex: if we fill petrol 100 they filled only 40-50 rupees.

Please take neccessary action against them.

Indian OIL Vaishali Nagar (Jaipur) (Near Inox)

Regards
Jatin Rawat

indian oil corporation /petrol — quality and service

indian oil corporation retail petrol outlet m/s.satguru highway service not provided any feed back about my complaint no.19304 dtd.28.11.2010

credit card swap machine — credit card swap machine

dear sir,


I am not satsified with your service. i want to return back and close my current account and relations with you .and i am not satsified with your service so pls return the credit card swap machine

Premium Petrol — Water in petrol (Indian oil Nehru Nagar, Delhi)

I filled Premium Petrol for Rs 300 from an Indian Oil Gas Station in Nehru Nagar, Delhi. after that my bike shows starting problem, and it stuck down after some time.

I reached a mechanic and after detailed check-up, he said that my petrol tank contains nearly 2 liters of water. He emptied the whole tank and cleaned tank and carburetor etc... and charged Rs 400. I lost 400+1 day salary.

Who will compensate this? Why this kind of adulteration happens from a big company like Indianoil corp?.

Please look into the matter

Indian Oil Normal Petrol — Cheating at petrol pump while filling tank

Dear sir,
I went to Amar service station (petrol pump) to fill my tank on 3-2-11 at 12.12 pm and asked them to fill the tank fully .While they were filling my tank , the person who collects the money diverted my attention as a result of which I lost track of the reading.Before I turned to hear what he was saying, the reading was 20 litres but when I turned back ,within seconds, it was 37 litres. Before I realised , they quickly closed the transaction . The bill came to Rs.2,432. When I started the car, the needle which indicates the status of petrol in the car was showing just little more than half tank full. The moment I became suspiscious, the person who distracted me began apologising.Then, since I had a doubt, I wanted to speak to the manager of the pump but none of the higher officials were present at the pump. The same people asked me to join the line again so they could show me that the tank was full .However , it was not. So he filled 6.7 litres more into my car. It was still not showing full tank.
I have few questions -
1.How can a reading change from 20 to 37 litres within 10-15 seconds?
2. How can a car with 40 litres capacity entertain 37 + 6.7 litres of petrol , (after having some already present) ?
3.How can the manager not be present at the site?
4.How can the servicemen close the transaction without the customer's consent?
I have paid for the transaction through credit card and my bill details are as follows :
Amar Service Station, Marathahalli, date - 3-2-11, Bill number- 19984 for Rs 2432 and 19986 for Rs 442.
I am extemely dissapointed with this kind of service which resulted in a loss of many litres for me. I felt unsafe and hence left the place immediately after paying the bill.
Sir, if you can address this issue at the earliest , it will ensure that such incidents will not be repeated again and people like me will not be cheated.
Thank You.
Kanika Gupta.

i booked for gas cylinder on 7/2/11on phone no 1260.my connection no iswith m/s dalip gas pusa gate new ddehi-12.till date i have not received my gas cylinder.for last 4-5 months i recived my cylinder after so many visits as he dont pick up the phone no 25841584 & 25840534.I am senior citizen & I saw that his workeers supply the domestic cylinder to dhabs &one of them isAlmora dhaba at pusa gate I request you look into thee atter personally and instruct him to supply the cylinder in time yash paul chadha EG-8 FF inderpuri NEW DELHI-110012 [protected]

From:
Shri S. P. Singh,
Advocate High Court,
Flat No.204/B, Ram Isha Bldg., Indralok Phase-I,
Bhayander (E), Thane.
Mob. No.[protected]
15/02/2011
To,
Indian Oil Bhavan,
G-9, Ali Yavar Jung Marg,
Bandra (East), Mumbai
Tel:[protected]

Ref: Complaint regarding adulteration of Diesel with Kerosen by your Petrol Pump situated at Opp Saibaba Nagar, Mira Bhayandar Road, Mira Road, Thane - 401107.

Dear Sir,
This is to draw your kind attention that have newly purchased a Maruti Ritz Diesel Car bearing registration No. MH-02-BT-2256 from M/s. Spectra Motors Limited.
I have my office at Bhayander (E), and usually fill diesel in my car at your petrol pump in reference above. The service of my car was due in the last week when it was send to the same motor agent who after checking the car found that the diesel is adulterated with kerosen and due to that the engine of my car has suffered damages. I have got the things rectified but the motor agent strictly warned against filling the car at the same place.
I therefore seek your explanation as to the adulteration being carried out by your agent and also the damages which my car suffered in the process. If I do not receive any satisfactory reply I have no alternative but to take further steps.
Yours truly,
(S. P. Singh)

I am from Mumbai, and this incident has happened twice at the breach candy petrol pump (next to the popular mmafco) .. when i ask them to fill normal petrol.. the INDIAN OIL PETROL PUMP fills extra premium always.. its irritating cause its more expensice and mixing fuel is so bad for my car ruining the effeciency of my car!they should look into the matter!

Indian Oil:Toll Free No. of Indian Oil :[protected] for complaints, suggestions or queries related to Petrol Diesel or LPG products

This helps. Turnaround time is 2 days.

Let me bring to your notice that openly cheating @ India Oil Petrol pump so called "Madhu Enterprise " Dealers : India Oil corporation Ltd Sy No 152/2 Kodhihalli, HAL Airport Main Road, Bangalore -8.

Unfortunately i had visited this petrol pump on 15/May/2011 @ 18:40 where i have ask for 500/Rs of petrol to my Car GJ-1-HC-5009 and requested for cleaning of my car.

Surpassingly i was only customer @ petrol pump which give me very unhealthy feeling but i had ignored it.

After filling up fule i have been inform that there no cleaning service available(Where i can see so much of staff were roaming around).

I have been charged to HDFC Credit Card Machine where i had requested for Citibank Card Machine, owner doesn't have manner to speak to customer was about to fight with me where i have raise my concern towards the same.

Worst thing is that he used very abused words in front my family as well as ask me show this kind of concern @ Gujarat as my car was belongs to gujarat.

Lastly i have notice fule was filled up only 6.19 L which should be 6.79 L (Which is open cheating).(@ rate of 73.10 for premium petrol)

i,

I am writing this in regards to Kalpana Agencies, Coimbatore. I have Indian Oil Citi Bank Card and has been a customer of Indian Oil for last 7 years. But this particular pump, kind of cheat their customers and are really rude in their behavior. I asked them if they have a citi bank swipe system and they said yes but took the card and swiped it in HDFC. When asked why they are doing so, they are really rude even to the level of threatening me. The manager and the supervisor are really harsh and they should at least get consent fromn the customers if they are not swiping in what is told. This puts the customers unwanted penalty. Though the ampount is very less, but still it should be informed and they shouild be polite. Please call them and take necessary action such that they are kind to people.

Ram R.
[protected]
Coimbatore

This is to bring to your kind notice that there is tremendous malpractice happening at Prakash Pumps (IOC) petrol pump besides Kaka ka Dhaba.The petrol guys are so maipulative that when i told them to fill my car fuel for 500 bucks, i saw the 3 guys co-ordinating between them(fishy), with one asking for money, the other behind the pump-behind and one filling the fuel.They showed me 0 but when it was 290 odd, out of the 3 guys 1 fellow asked me for money covering me and in 2 seconds what i see made me shock - 500 Rs exact.The guy behind the pump moved immediately after i paid the amount.Kindly look into this matter with seriousness as even my wife had similar problem the same day early in the morning( Date[protected]

Indian oil petrol pump employees are very casual and careless about their customer today i went to Belgaum Indian Oil ( BB Hosamani, Nehru Nagar ) to fill petrol in my bike, Please fill petrol of 20 Rs, the worker Mr Anand and the total staff told me, sir 20 rupees petrol is not available in our petrol pump, if you want to fill the petrol pay 30 rupees, so i told him please fill the petrol of 20, the worker answer was no, and total staff behaviour is not good with customer, i am working in arihant motor as serivece advisor, we have dealer ship of Suzuki Motors and Force Motor and daily we will purchase 2000 to 3000 rupees, even though i told him i am working suzuki infornt of your petrol pump, even though they did not fill the petrol. in the petrol pump there is toll free number[protected] iam trying this phone number from 9:30 to 12:30 the phone was engage, so why you put the toll free number in petrol pump. i told the mr Anand and other worker, i will put the complaint to indian oil, there answer was whatever want do it, it does't matter to us.

So why should we fill the petrol in your indian oil, past five year i filling petrol in only indian oil, this type of service will give to customer, where should the customer will go.

So please take the proper action against the person.if not take proper action then i will go the PRESS

My Details is below.

Mallikarjun M Gurvangol
Phone no is [protected]

My E-mail id is pappu90.[protected]@rediffmail.com

Hello
On Sunday 12.02.2012, when I was in Chandigarh to attend an official meeting, after meeting returning to Patiaia I went to Karan Filling & Service Station ( Adhoc) in Sector-44, Chandigarh to fill my car's petrol tank.I said the attendant to fill tank & gave him Rs. 1500/-. The attendant punched Rs. 1500/- on the machine & started filling the petrol tank. When meter was showing petrol for Rs. 1000/-, the attendant started cleansing front windscreen & started asking me to spray more water on wind screen. My attention was on the meter. When I was spraying water suddenly the meter jumped & attendant asked that tank is filled. When I saw on the meter It was only showing amount Rs. 1500/- but not showing litres & cost of petrol. I shouted on the attendant & asked him why meter is not showing liters & price per litre. He did not gave me clear answer. I asked him to give me computerized bill but he did not do so & give me manual bill No. 3885, dated 12.02.2012. I asked about Mob. No. of their Sales Officer but he showed his negligence about it. This incident happened near about 6.00 PM. In this way he filled less petrol of about Rs.300/- . This is not for first time, it happened a lot of times not with me but also with my friends.

I need justice otherwise it will force me to go to media/consumer court.

Kindly warn the owner of this Petrol Pump that this type incidents will help in cancelling the licence.

Regards

Jasbir Singh

[protected]

Indian Oil Corporation Ltd — Complaint against the petrol pump operator

To:-
Respected Manager
IOCL

From:-
Savin Prasad.B
Venkateshpuram
Bangalore 48
Contact Number [protected]

Sub:-Complaint against operator at Venkateshpuram Bangalore 48.

Sir, I the undersigned Savin Prasad.B is a regular customer of Indian Oil Petrol Pumps. This complaint is regarding filling less quantity of petrol regularly by pump operators at Kamal Agency, Venkateshpuram, Bangalore 48

This incident is happening everyday, reason I am a regular customer and put petrol everyday for Rs 50 and also pay the same to the operator, however they stop it when its Rs 49.35 paise EVERY DAY, I also know that 0.65 Paise is not at all a amount to complaint but I would like to bring this to your notice and also expect an action to be taken towards this pump operator reason being, when it is stopped at 49.35 I demanded them to fill in the petrol for the money which I give the response which I get from them is nothing, today I asked them to fill it properly after it stopped at 49.35 paise the operator asked me if I will pay the addition if it goes beyond 50- I said yes, the operator plugged in the petrol till the reading went to 50.65 paise and demanded for one rupee more and I was not let go till I pay the 1 rupee, my concern is when the operator is not willing to let 65 paise for day, why should I leave it every day. It's been 2 and Half Year this happening to me... I demanded for a bill to take this media or anywhere possible but the bill was also not given to me. Please check and take this serious and take action towards them. To your kind information I am also taking this to media.

Thanking You,
Savin Prasad
[protected]

There is a petrol pump on NH just near by AKASHGANGA VIHAR in Ahirwan, which is 3 km east from Ramadevi Chauraha. The all staff of the petrol pump while giving petrol to the bikes give less petrol to all the bike/ car persons. After giving petrol to a person he does the pipeline (between nozzle to meter) empty in a vessel, by doing so the next person who is taking petrol gets 300 ml almost less petrol . By doing so they are looting the people. All the people cannot check on him. All the managers and pump owner is involved in this activity.
The licence of such pump owner shuld be ceased,

Indane — Water in Cylinder

Cylinder is very high weighted.Water are there in the Cylinder.