IndusInd Bank Complaints & Reviews

Hi ,

I got bike loan finance from IndusInd bank. They kept my R.C Book and my key until the last payment. this is what the regulations all the banks following up. Now(November2012) i paid all my installments and asked my RC Book and key. They are telling that the key has been missing and asking me that please bring your bike to the nearest lock repair(duplicate key making) shop to make a duplicate key instead of lost key. But the problem is, what if the lost key get found my someone and some unfortunate thing happens? They are speaking irresponsibly.

I need to file a case against this bank in consumer court. what are the needful steps for filing a case in consumer court.

Regards,
Karuppasamy P
mob:[protected]
mail:[protected]@gmail.com

Respected Sir,
This is Herald Mathias Selva Kumar from hyderabad ,has taken a two wheeler loan from indusind bank the contract number is :AHA14687H,and the customer code is :CU0197661,I Have paid the loan amount in full before the given time,but my EMI amount of Rs.1934/- got deducted from my bank account ,i mailed it to the indusind bank regarding the refund of my excess amount they told me to send the details then they will issue...

Hello,

I wanted to bring this to your kind attention that your executive Ayan Das from the Pune office has been giving all types of false promises to the customers for getting another number. He thinks he can get away with anything and no one would take any action on him for the same. I assure you that if I don’t get my card approved then I shall be forced to take legal as well as compensatory action against both Ayan and Indus Ind Bank Pune division for cheating and committing fake promises to get targets met. I shall also file a case against Ayan in the local Police station for cheating me with my documents after giving false promises. I was promised by Ayan that I shall get a card 120% after I had told him that I have a Cibil issue due to which I would not get the card. He then mentioned that he was the sanctioning authority and he will approve my card and I need not worry about my Cibil records at all. I had told him that I do not want any more inquires on my CIBIL if I was not getting a card from Indus Ind. He had convinced me that he will get me the approvals 120% and that there was no question of not getting the card for me. I take this as a case of cheating and insult. When I told him so many times that I will not get the card approved why was he hell bent to make me undergo this embarrassment of getting a declined request from your Bank? I am not a beggar to have run behind Indus Ind. It was your Bank’s executive who ran behind me and forced me to apply with fake promises.

I assure you that if my issue is not resolved in a week then I shall be forced to escalate this further.

Due to incorrect pin entry of my indusind bank debit card, my online payment system has been blocked. please help me to activate the online payment system at the earlier. thanking you

Indusind Bank Executive not provide proper information while opening salary account to their bank they told that we can transact more then 5 time from any bank ATM however when I transact more then five time they start debit the amount of rupees 23 per transaction

Mritunjay kumar
Ac Number 0039-u[protected]

Dear sir,
My name is RAJESH SHINDE. My current account with Indusind Bank, vasai branch is as MECH FAB ENGINEERING.
Sir, their executive goes to new clients & cheat them to open an account.
My story- Mr. Rampratap singh & Mr. Varun Panjabi came to my workshop. They asked me to open a current account in INDUS BANK. They promised me to provide OD account at just opening of my account.
They took all my ITR papers for opening of current as well as OD account. They promised me to give debit card of daily withdrawal upto-3 lakh. At last day of reaching my wellcome kit, they also told me that my OD account procedure is completed & welcome letter also generated. You will reach it 3-4 days after receiving your welcome kit.
But..but...but..............When i received my welcome kit, I realised that these people are playing with customers hopes. they are cheating customers to increase their credits in bank & to get promotions.
But they dont know that they are pulling stones on their legs.
I & my friends realised that INDUS bank is cheating. This is because of your improper staff.
Take action & stop cheating.....thank you...

Dear Sir,

I used your ATM on 22.07.2012 at Indusind Bank South Avenue Mall Jabalpur. When I was making the transaction there was a power cut , and your ATM was switched off. Note that my card was inside the machine there was no UPS backup available for the same. I lost my card. Note that it was not my fault or machine fault it was fault of your bank that there was no UPS BACKUP Available. I am doing Banking with many Pvt Banks but never came up with such issue that ATM don't even have a UPS backup. For same I contacted there Office at Shastri Brij Jabalpur. I met Mr Piyush, executive banker at same branch he didnt even listened to my problem and said that cant be replaced. The problem is not that i lost my card My Bank Gives Back a new card in less then 5 days but the issue is if a customer is comming to there branch he can be prospect customer and bank give no response to him/her. That was shocking. I deal with many bankers in rural segment as I am in a tractor company no one gives such poor service. I am raising this issue for other customers who may face the same problem again and will be treated again by same executives of same BANK. And please atleast arrange a UPS or a Power Backup Device for your ATM's because if this thing continues everyday in Jabalpur customers like me will loose cards and suffer. Thats and advice which can help you to grow a UPS will cost additional 5000 Rs to Bank , But it can bring business more then that.

Regards
Abhishek Tiwari

I have closed my account from Indusind bank on 9th of June. I am in pune right now and my account is in Indusind bank (Jetalpur road Baroda
Branch ). There is balance in my account (Rs 4,064). They told me that i will receive my DD in 2 days of Rs 4,064. But they closed my account for
that i received mail but its almost 1 month i have not yet received the refund draft. I have visited personally thrice to Indusind bank Pune and
met Ms. Neha Gupta, and also called them around 15-20 times both places pune (Vimannagar branch) and baroda (Jetalpur road branch) bank but
they are not responding me. They always use to transfer my call to different people. Even i talked to Mr. karin from Indusind Call center. He
told me that within 48 hrs you get that. But till date i have not received the refund draft.

Kindly suggest what should be my next cause of action.

With regards
Nidhi Sharma

Dear sir,

I have applied for withdrawal of my above said pf around 3 year back, but the same has not been received by me/ credited to my provided A/C no. Kindly confirm the status and requesting you to arrange withdrawal as soon as possible.

MY PF NO.IS TN/50948/1660

Thanks & Regards
Lakshman Suthar...

My name is umesh saroha and i am your customer since 2007 my account no is 0022N22186001
you people have blocked my Debit card without any intimation with sufficient balance available with the bank what kind of service is that you know how embarrassing situation i had faced on sunday when i was standing infront of a shopkepper with this card it's feel i stand without a cloths just because of your idiotic service i m trying to contact at your customer care my reference id 10712083 i don't know what kind of resolution you people provide to customer's every time your executive speaks different version one said new card dispatched to your address another said we activate your last card to whom i beleive when i called you again after receiving sms from your end that complaint has been resolved you executive did't know about any thing even after sharing the reference no .

Dear Sir/Madam,

I had taken Deutsche Bank cerdit card on 03/07 and expired on 03/10.I never made any purchases or cash withdrawl from Credit card.I didn't receive any renewal card or new card.
Last Month I received statement saying that outstanding due is Rs.114894.04 and to be paid immediately.When I called customer support they said that I done some hotel booking and not clear which hotel and where in the year 2008 for Rs.4567.79 and cumulative interest gone to that amount.But,I never received Mobile Alert or Mail or statement to my address regarding outstanding amount and have been staying in the same house from the year 2007.When I asked the customer support executive then he is saying some unknown(Balaji) name and he has taken or company seal is there which are not the correct answers.

Please guide me how to go about this.

Your earliest reply in this regard is highly appreciated.

Hanuma Reddy.

I Mr. Sunil Jain, running the business opened the current Account in Borivali West Branch (IndusInd Bank near Gokul Hotel) in the month of Oct 2011, at the time of opening the account one of employee of Indusind borivali branch (Sweta) advised me that if you open current account there will be no charges to deposit the cash in any branch. Since Oct 2011 till date (11th April), i 've been charged more than Rs.45,000 in 5 months, in the month of november when i told that some charges have been levied to my acount, the bank manager (Avinash) and Employee (Sweta) advised me that "you don't worry all the charges charged to you will be reverted back by december and further charges will also be reverted". When December came, they told first week of Jan, then 2nd week of Feb and Then march 31st...Still no amount have been reverted. Since 24th March 2012 i have contacted Branch manager Avinash more than 50 times, he always say " don't worry sir, ho jayega"....I don't understand what to do...please help me..


many thanks in advance

dear sir,
I had taken a loan of rs.800000/- on dated 29-08/2007 from Indusind bank against my car in the loan account no UB002176H .Total loan amount has been paid by me and the account statement obtain from the bank a showing zero balance figure.
The bank has issued no dues certificate and the Form no 35 for the RTO and Insurance no objection certificate also on dt.21/01/2011. The bank has not send the date to the CIBIL ( CREDIT INFORMATION BUREAU INDIA LTD).
As I m facing a great difficulty therefore I request you to please get my account cleared from the CIBIL and give proper details for the same .
Kindly do the needfull on the earliest and if the same is not done I shall be complied to seek justice from court of law.

thanking you and hoping for a prompt action

jaspal singh gujral

Please refer the below attached mail sent to teh head of indusind operations for the issue


Hi,

This is in regard to the deceitful promises that have been made by your company in regard to opening a new savings bank account, along with Platinum debit card, please refer to the mail trail.
I am attaching the pdf which has been uploaded on our company payroll website stating some false claims that were terminated in October last year.
And after 15 days of long struggle ,I have finally succeeded in getting response from Mr Mohit( Indusind bank ,kalyani nagar pune branch) that no such offer exists and all my time has been a waste ,first of all please let me have an clarification on such fraudulent behavior and secondly I want all my papers and ids that I have submitted to your bank to get the debit card to be given back to me .Mr Shreyas (INDUSIND,PUNE-[protected]), was the one from whom we had taken the debit card after confirming the validity of all the offers, you will find the snapshot of the attached pdf in the below mail trail.
Failing to get a response on you on time I will prefer to register a complaint of fraud in consumer court as well.

My account number0307YD9938001

Awaiting fulfilling response

Dear sir,
i tried to withdraw Rs 4000 from the ATM of indusind bank [near vasant vihar colony, s.e.c.l road , bilaspur] on 1st march 2012. the ATM did not processed my debit card no[protected]. i did not received any money from ATM .but my surprise Rs 4000 were debited from my account no [protected][ SBI ]. i request you to rectify this mistake and credit Rs 4000 in my account.

SANJAY K SAHU
account no [protected]
state bank of india
Bilaspur c.g
495001

Sir,
we have current account in bank indusind bank ltd jaipur a/c no-0016-c[protected] with name navin art n crafts . and we do business of export of silver jewellery. mr ankit parik assitened branch manager of foreign trade is come my shop and give advice for forward booking and cancellation and take profit and they also told we assure 99% accuracy for this type of forward booking and cancellation.so i open this type of account and they booked and many forwered in currency . they debit my current account same date for losses .when i told to mr anuj dalal my relationship manager for why your bank debit my account for losses and why your bank credit my account for profit then mr anuj dalal told me that your profit is credit in maturity of contract .in month of july,aug,sep,oct. they not credit my account for profit. once again i call mr anuj dalal for credit my account for profit they told me that your profit is credit in your account in 3 working days. after 3 working days they not credit my account for profit .after this i go branch and meat personally to mr anuj dalal and then mr anuj dalal meat me mr manish parik he is the foreign currency trade document collector.mr manish parik told me that u not submitted documents within 15 days of booking so your profit not credit in your account your profit is go away in sundry account.i told mr manish parik that any body not told me about the documents that submitted in 15 days in bank if anybody told me about the documents i not open any accounts for forward booking and cancellation . after this we submitted all documents in bank same days i seat bank 4 hours and complete all documents. and we register two complained in bank no.is[protected] date 2/9/2011 and second[protected] date 15/10/2011 but they told every time that two working days and three working days and assure me after this mr abhijit sawant in banking operation send me a mail dated 1/11/2011 and in this mail he write that your payment not credit in your account according to banks rules. i told him that any body not told me about the submitted of the any documents in bank in 15 days of booking and cancellation for forwered .so total amount they debit my account is approx 70,000 and my profit they not debit is 106222. so please sir help us because that case our firm not default.we also mail in banking ombudsman but no body give me response of my payment
thanks
from navin art n crafts
vijay bansal
[protected]
[protected]

Sir I took a pulser byke and gave 10 cheques these cheques was cleared and they were ask for remaining cheques and due to this begining of the loan they collected from me $400 extra. My cheques was cleared and gave another 12 cheques here a mistake is I gave my account 2 cheques for the month of Augest cheque was bounced a small mistake i's I diposited amount in Account 1 so cheque was returned and I paid the instalment amount 2513 with in 2 or 3 days due to this the INDUSIND BANK were charged $ 400 and every month this amount will incresed 100 rupees. I don't have receive any written, Only one younger was approched me and asked abount this charges. What i am doing? Shell i pay this charges with out any receiving written intimation. the banker HDFC BANK charged 500 rupees due to this.

Thanking you
Kanisetty.Suresh Babu
[protected]

To IndusInd Bank, Mumbai (Branch and Bank Management + Grievance Dept) ( Ms Meghna Khot, Ms Anita Verghese SVP Banking Operations, ),

To Religare Securities, Mumbai (Branch & Religare Management + Grievance Dept)



Copy to SEBI

Copy to Aaj Tak



Dear Sir/ Madam



I am a 79 year old widow & I am customer at Indusind bank, Bandra, Mumbai Branch. My account no is[protected]. I also have demat account with Indusind.

I wanted to purchase stocks & Indusind bank advised me they have tie up with Religare & led me to open brokerage account with them. Indusind Bank relationship manager (Ms Niyati Jetley) & Religare manager (Rajeev Solanki) came to my house in Aug 2010 with account opening form (booklet) of Religare. They explained once account opened, I could purchase shares and money would be debited from my savings account at Indusind bank, & shares would be shown in Demat account at Indusind.



They misrepresented many facts and took Rs 50,000 for brokerage as an advance. Mr. Solanki & Ms Jetley assured me this 50,000 is like a fixed deposit and Religare will deduct their brokerage fees from this advance & any unused funds will be refunded to me on request or will show credit to my account till completely used. They never told me that any unused will be forfeited if not used in one year, otherwise I would have paid Rs 1,000 to Rs 2,000 for brokerage.



I trusted Niyati Jetley who was my bank relationship manager, and paid. I am not a heavy trader & in past 13 months have only purchased 6 securities. (Total Value less than 4 lakhs). Mr. Solanki/Religare and Ms Jetley/ Indusind misrepresented and made me believe the Rs 50,000 is safe and probably took advantage of my old age and status and took signatures on blank form (excess of 40 signatures) and told me form/ package they gave me is standard terms, knowing I would not be able read & understand the technical terms, conditions etc.



In May 2011, my son in law found out about the forfeiture and met with Mr. Anshuman Jain, AVP at Bandra branch. Mr. Jain assured him he would help sort this out. On2/6/2011, we filed formal complaint with Mr. Anshuman Jain (email copy’s between 22/5/2011 & 02/06/2011 enclosed).



Mr. Anshuman Jain verbally agreed to this misrepresentation of his bank staff and agreed to compensate me by giving me gift vouchers of Shoppers Stop monthly of amount Rs 5,000 to Rs 8,000 till Rs 50,000 refunded. I have received Rs 5,000 voucher in May 2011, and Rs 5,000 in Aug 2011. Even this senior manager of bank has not honored his commitment. Till today, my son in law follows up with him regularly, and I have only received Rs 10,000 (instead of monthly receipts which should have been minimum Rs 30,000 to Rs 48,000). Every time we get different excuse for nonpayment.



These vouchers are useless to me; I do not shop at Shoppers Stop. But was told this is only option to get refund. I complain as last resort and request you to please take action against wrong doers, and please refund me in cash. Mr. Jain was notified I would complain. I am old and do not have resources to keep following up etc with bank and deal with their delay tactics.



I hope the management of companies, and Sebi, Consumer affairs can help me



Sincerely

Mrs. Neelima A Purohit

Hi,
I went to ur Gulmohar Park Branch to deposit money at 10:50 Am. I was not aware that any other person taken cash in trunk. They already Finished Their Deal. Than after i moved for cash counter to deposit money. The Cashier( Don't Remember his name) Rudely Told me that " R u blind ? U don't have manner . I m dealing with other person. But they already finished their deal Before i moved. I replied him " I have to first inform me, because how i can know that u kept money in this trunk" I really socked that How he talk to customer IS THIS CUSTOMER SERVICE ??? i also work for customer service. And i never accept this kind of misbehave either me or other. Even i experienced at Kolkata wood street branch and Gurgaon Vatika branch. same. Now may be i m going to close my account from this bank. And also I'll stop my all friends who is going to open new a/c in this bank. I Really Disappointed.

Regard's

Ranjit Sharma

My father recieved an SMS which says as follows:

"Dear Customer, your email XXXXXX is updated with us. To recieve your IndusInd Bank monthly credit card statememt by email, please sms ESMT Yes <last 4 digits of card no.> to 56767. Please note, your physical statements would be discontinued immediately."

I don't have any credit card with IndusInd bank, but these guys seems to have my contact numbers and email id. I think soon they will start troubling me with payments for a credit card which I don't even have.
Can someone please take advise me on next steps ?

Thanks
Achin
[protected]