Dear Mr Haresh
I had taken a 2 wheeler loan with Ashok Leyland in 2004 with a tenor of 3 years. (Loan A/c No TCC14928H).I have issued them 12 cheque leaves and have been paying thru cash once the cheques got exhausted.
This was happening regularly till the merger happened with Indus Ind bank.
After the merge happened, I had to follow up with the collection guys every month to make the payment. Some times they come once in 2 months and take the money from my mother. (I was not in India during this time in 2005 to 2008).They have stopped doing this at one point of time and we have had other priorities.
Now that when I checked my papers there is a hypothecation for which I require a NOC from Indus Ind.
I have contacted the branch & got this Number 28346331.From this number I have been redirected to these numbers, 28220056, and 28220041.And again from these numbers I have been redirected to 64999223.There I could talk Mr Jalal and one named Aruna.
I had explained them everything and was shocked by their reply that the amount I have to pay is 7500 out of which 5500 is interest. (Last month was not received/paid).
Actually money is not an issue. The most worrying factor is the way they had reacted to me. I had expressed my concern for paying the entire amount as I firmly believe it is not my fault alone. I had told them that I am open to make a payment with the outstanding amount along with a nominal interest amount. I have been requesting them to reduce the interest amount so that I can make a payment immediately and remove the hypothecation. For that they have behaved so badly and threatening me that they will add my name in the CIBIL.
Jalal was quoting “We have already added to CIBIL, You do what ever you want to do “.Aruna was telling me “You better do not pay Just leave like this”.
” You would have come to us if the original papers are not with you. We have given you the papers and that is why you have not come to us”. Then all of a sudden she had disconnected the call.
Mr Haresh
• Is this the way you treat the customers?
• Is this the way to misuse the CIBIL?
• Is this the way to resolve an issue?
• Do you want the organization to write off some money for the sake of some individual’s ego?
• Are not your colleagues threatening customers quoting CIBIL’s name?
Please clarify why the last month EMI alone was not followed up. I have been hearing many such cases that the last month EMI s mishandled since the financiers/companies are supposed to give a NOC which they do not like to.
It opens up another question as well which is “ If the EMI out standing amount had been more than 10000 , would Indus Ind keep quite like this( Blaming me for not to follow uop)”.
Kindly advice if you happened to be the right person to address this or please route to the concerned authority.
Dear CIBIL
Please make a note of such incidents as the service created to serve people of this nation should not be misused.
I believe there are already nine complaints registered against Indus Ind for the same reason.( that is last month EMI not handled properly to avoid giving NOC)
Regards
Syed N
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