Koryo Complaints & Reviews

My name is Jayesh Galiyel, address: PP/46, Shantinath Appartments, Opp. Vejalpur Bus Stop. I had bought Koryo Split AC from Big Bazar, S G Highway, Ahmedabad during installation the body was cracked by the installation employees' and I had complained the same to Sejal Patel, Electronics Head of Big Bazar she forwarded my complaint to Mr. Suresh K Patel in service centre whose landline No. is [protected] and he in turn send a person who have checked twice the Split AC and promised that the body will be replaced. Today on 28/08/2010 I have called Mr. Suresh Patel but he told that my complaint has yet not been logged. But before 20 days I was assured that the body has been called for from their Bangalore H.O. and today it is informed that complaint has been booked. It is pertinent to note even during the free service period if a customer is put in mental harrassment and agony what will in the future and what about 5 years warranty period.

I had purchased a KORYO Split ac 1.5 ton capacitymodel no
KSO18A035written on the packing and model no KS118A03S written on the
bill from bigbazar on 12-08-10.The m/c was installed at my residence
on 14-08-10 by untrained people who did not follow ant guidelines
specified for installation of split units.Some of the bunders
committed by them are as follows:-
• At the time of connecting both pipes to the outdoor unit(condenser
coil) no vacuum and purging had been done. Which is a clear violation
of instructions laid down in Installation Manual (page 11). In fact
the men deployed for installation did not carry any vacuum pump and
refrigent cylinder. They just connected the pipe and opened the gas
there by contaminating the refrigent with atmospheric air and moisture
present in the tubes and the evaporator coils(indoor unit).They were
very much ignorant about the fact that the refrigent would be
contaminated with air and moisture present in the tubes and evaporator
coils if vaccum not done and insisted that they have installed
hundreds of A.C like that only.
• The extra pipe has not been cut but left rolled just to avoid
cutting and preparing ends
• The indoor unit base plate has been fixed with wood screws hammered
in the pvc bushings and not screwed .The steel screws with pvc
bushings supplied with the unit has not been used.
• The workmen did not had any tools needed for installation viz-level
guage,torque wrench,gas leakage detector,,Vaccum pump,Thermometer
multimeter etc as no current drawn was measured nor temp measured
• Out door unit has not been anchored and is just placed on the roof top.
• No installation completion report neither the installation charges
recipt has yet been given.
In view of above the machine is underperforming and my get damaged
early.I would request you to look into the matter and take up the
issue with the installing agencies at the earliest.I have also made a
complaint tothis effect at toll free no today (service no 252297)

Dear sirs,

Kitchen chimney purchased 13.5.09 with warranty 2 years.
Too much noise when in use.
29.6.10 - Complained to Koryo's call center vide complaint no.241271,
attended after 10 days & no satisfactory results as fan blade needs replacement.
22.7.10 - Again complaint lodged vide ref no. 247124 . The have not been able to replace the fan blade till date.
Chimney lying unused for over a month.
Request arrange for defective chimney replacement as it is well within
the warranty period

Capt. V.Kapoor
30, Blunt Square, Lucknow - 226004
Tel:[protected]; Mob: [protected]
Dt 7.8.10 @ 1000 hrs

Hello All,

This is to inform all of you about the low quality TVs that Big bazar is selling under the brand name Koryo.

I bought a Koryo TV Platinum model 21" for 5000/- from Big Bazar in September 2008. From 4th August 2010, the TV is having problems. The picture is compressed to one half of the screen, i.e. the whole picture is seen only on one half of the screen. Also the remote provided with the TV works sometimes and does not work other times.

Please all of you refrain from buying such a low quality television. If you compare the prices with other tvs, there is no much difference. Big bazar is making a fortune by selling such low standard items through their outlets.

Thanks,
Sudheer Bhat

I purchased koryo VCD in OCT '08 , Subsequently Remote of VCD is not functioning. Koryo Service center has been approached for the same . But remote is not available with them. from last three months ( ref:- [protected]).and they are not in a position to replace the remote. VCD is useless without remote. They are not even in a position to respond about their goods, very worst and waste product .Really Big bazar should take action against Koryo and stopped selling from Big bazer baseket. Koryo staffs are advertising this is product of Biz bazar peolpe and Koyo are making fools...what should we have to do to get back working vcd??

I have purchased koryo spilt 1.5 t AC from E ZONE but after four months it has stopped working now its been 15 days no one has turned up and they are continuously giving excuse that spares have not been received customer care is not helping even i had discussion with Service Head ( Sanjeev singh - banglore )he assured me that it would be repaired but as of now it is not been repaired nor replaced. And worst part is that today i called up and i came to know that he has resigned.
I have spoken to another head called Jay sharma but he was not sure whthere it will be fix or not...

Is any one in KORYO AC Division can solve my issue will fine else will through the ac from my home.

Rajesh.

Dear sirs,
I have purchased Electric chimney (KCH 460BL) on 13.5.09 from
Big Bazar, Gomti Nagar, Lucknow. It is within the warranty period of 2 years. Recently while in operation excessive sound has started coming from the chimney.

Complaint was lodged on 29.6.10 at 1200 hrs . Complaint No. is
241271 given by their call centre. Repeated reminders to call centre, local service centre & their head have had no effect . No one has bothered to attend till date, though promises are being given.

Request to take up this with them n have it attended urgently.

Thanks n Regards
(V.Kapoor)

Tel:[protected] Mob: [protected]

Lucknow 12.7.10 @ 08.15 hrs

Dear.
i purchased .8 tone AC from big bazar but afetr 5 min its getting trip,
my details are below
challan no:-5261 dt 30/04/09
Bill no.-T25/5224
Add;- k d sharma ganpati travels 277 police street near thana sadar meerut cantt. UP
ph- [protected],

Last month We purchased three sets of Koryo 1.5 on window a/c from Big Bazar Ambi mall Gurgaon, keeping in mind that we are buying a good product and can rely upon it's after sale services but we are really shocked the way our compalint is handled. One of the three A/c is giving lot of noice. Immediately on 1st June 2010 after finding the problem we called Koryo service centre to send engineer and asked for the complaint registration (log in) number. but they said sooner they will call us back. no one called us and till date no one attended the complaint. the service centre is not providing log in number.

We are facing problems in calling the service centre and not finding a proper person to get the solution. we can not use the a/c as the sound is dangerous since that day, We are constantly in touch WITH THE CALL ATTENDANT . But she is only giving false promise for sending the help but no one hear my voice as if they are favouring their company by not giving service to the client. No customer will buy any koryo product after facing this attitude of service centre staff.

I had purchase a 1 ton ac of Koryo Company, from big bazaar 25days back, since I had purchased it I am getting trouble, its not cooling, I had complaint it many times, service centre people come after a week when i had complaint, and he didn't know whats wrong with this ac, he suggested me that return it to big bazaar, he says its very normal thing that koryo company acs doesn't work properly, I also went to big bazaar to return it they said toady our manager is not here come tomorrow, i am Still sitting in hot and my AC that i purchased that is just like a showcase picture for make my office hot in hot days, that was bad day on that day I desiced to buy this, I suggested to everybody Plzzzzzzzzzzzzzzzzzzzzzzzzzzzzz never buy Koryo electronics in this life

WHILE TAKING AC WITH BIG BAZAR, FATIMA NAGAR, THE REPRESENTATIVE TOLD US THAT COMPANY ENGINEERS WILL COME INSTALL AC AT YOUR PLACE BUT HE HAS NOT MENTIONED ABOUT CHARGES. HE SUPPOSE CLEAR EVERY THING, I HAVE PURCHASED VEDIO CON AC THEY INSTALLED FREE OF CHARGE. BIG BAZAR PEOPLE HAS TO INFORM ME THAT WHILE INSTALLING I HAVE PAY INSTALLATION CHARGES. THEY DID NOT SAID ANYTHING, THEN WHY SHOULD I PAY THE EXTRA AMOUNT. PLEASE LOOK INTO THE MATTER

I had purchased 0.8 ton split air conditioner of Koryo company from big bazar on 25th may'08.vide bill no. T46/ 26331, readycash. However I got it only after 2 days after many calls.i.e on 27th May , and we immediately informed bigbazar for installation,& also the A.C fitter from Koryo company on the same day.But two days now, there is no responce from the service people. they are rejecting our phone calls , I informed Big bazar that i don't need A.C if this is the way they fool people to buy products.kindly oblige to our complaint.

[protected]@yahoo.com
THOMAS [protected]

i have purchassed one home thiater along with dvd player and from last six months i am requesting to arrange a remote cantrol unit for home theiater which is misplaced by me. i have asked them to arragne the set for me and ready to pay the cost too. but no body is giving any response.

today i have got answer on calling your person on phone no. [protected] he said this is neither available in his stock and nor with the co.

pls. advice me.

Respected Sir,

I have purchased the Koryo Washing Machine in Hyderabad and it is not working.I have the Customer care and asked them to check it and they have on my repeated calls and they checked and said that the motar is not working and we should change it. That charges[protected] rupees and with no Warranty. This has happened before 35-40 days has passed and I am trying upto now to contact them and calling daily and asking for them to come but they are ignoring me and neglecting the complaint and even they has written in their first complaint that they had done the needfull on behalf of not doing anything. Complaint No. 1 : 1103C1. and on calling them regularly they mentioned that my complaint has rectified but I asked when and how they mentioned that it is rectified and on my mentiontion nothing ha done thay has took another complaint with No. 2 : 218975 and now they are mentioning that the motar is deliverd from Bangalore and it hyderabad to do the work from March 20th onward this the answer and on calling Customer care they are saying we will check and call u but none has called me.

I request you sir please take some action so that they may not suffer other customers like me.

Expecting from you soon,
Thanking you sir,
Your's Respectfully,
Shiva Kalyan

I have purchase koryo 1.5 tone AC from big bazar Kanpur on cash payment on date 05/04/2010, employe of big bazar told me that they will send installation team, but after payment he give me a no of service agency who provides installation services AC purchased from big bazar. At that no i request that agency to install the AC at my house but the agency employe told me that all teams are busy for two days, after that i installed AC from other source, after two days a boy from agency call me for installation then i told that AC is installed so don't come. Now on date 14/04/2010 a phone call from koryo service center asking for 1000/- Rs. for activation of warrenty and for future services on product but my mother says it was not toid by big bazar it is just blackmailing, then the emply name Suman Gupta misbehave on phone to my mother and sister and harises asking for 1000/- Rs to avoide any inconvinence in future to use the AC.

Dear Sir/Madam ,

I am Abhinav Bajpai & have purchased an AC of the MAKE KORYO (0.8 TON / SPLIT)last year from BIG BAZAR , Sector 18 Noida & have registered the following set of complaints regularly

1st Complaint Number: 148160
Dated : 4th May 09
Problem :Cooling Problem / Gas Lekage.

2nd Complaint Number : 159943
Dated : 20 June 2009
Problem :Cooling Problem / Gas Lekage.

3rd Complaint Number : 160880
Dated : 24th June 2009
Problem : Gas Lekage

4th Complaint Number : 188345
Date : 7th Sept 2009
Problem : Gas Lekage

5th Complaint Number : 215191
Date : 5th March 2010
Problem :AC Dead / PCB Burn Out.

6th Complaint Number : 223161
Date L 10th April 2010
Problem : Gas Lekage.

you may also see the on line link

http://www.icomplaints.in/koryo-ac-02477.html


Please replace this AC as its the result of the faulty engineering , please resolve my complaint as soon as possible else i need to lock down the complaint in Consumer Forum & will also start writing the blogs & reviews about the faulty equipments provided by koryo.

This complaint is regarding our A/C which we bought from BigBazar Netaji Subhash Place Delhi first of all they have not provided any service centre number where we can lodged our complained after purchase no body came for the installation from our end have done all the installation would like to update since begining its not been working properly for this have discussed with ur big bazar also but no response

ITS REALLY RIDICULAS SUCH KIND OF COMPANY NO BODY HAS ACCONTABILITY SECONDLY TILL DATE WE ARE NOT AWARE THE LOCAL SERVICE DETAILS WHERE WE CAN LODGED OUR COMPLAIN THIS IS A CONSUMER PRODUCT WOULD LIKE TO UPDATE OUR CONCERN ITS NOT WORKING AT ALL SECONDLY THERE IS NO QUALITY AS SUCH IN TERMS OF COMPESSER AND OTHER FUNCTION PRICE DOESNOT MEAN U WILL PROVIDE THE QUALITY ARRANGE TO REVERT WITH EARLY ACTION SECONDLY I[censored] DONOT REPLY WILL FORWARD THIS COMPLAIN TO CONSUMER c OR GIVE US THE DETAILS OF ASIA PACIFIC HEAD SO WE CAN DISCUSS WE TOTALLY WANT TO REPLACE THERE IS NO QUESTION OF REPAIRING ETC. HOPE U CAN UNDERSTAND OUR CONCERN AWAITING URGENT REPLY FROM UR END AND PROVIDE US THE NORTH DELHI SERVICE CENTRE DETAILS .

LOOKED FORWARD THE REQUIRED DETAILS FROM UR END.
REGARDS
RPS
Contact number [protected]

I purchased a koryo tv in big bazaar,with in 2 months i get two complaints, quality of that tv is very poor and there is no technical support from companry, i gave complaint no of times to customer care but no response.so i request to people don't purchase this type of products and don'tloose your valuable money.

I have bought a koryo 1.5T window ac last year. it ran well till last week. We had called the servicing cell of Koryo for routine servicing to which they responded by telling us that we have to contact Bangalore for servicing - the requests ran for over a month after which last Wednesday their servicing people landed in our office for servicing. After that the AC ran properly for three days viz. Thursday, Friday and Saturday. Today since morning the temperature is stuck at 30 degree and we have been calling their servicing cell in Kolkata again to which they are again giving us lukewarm response. Overall it's an example of very very poor after-sales service from a reputed group like Future group.

Dear Sir,
Inspite of my several oral & telecom communication to you till date u are failure to provide KORYO 21”TV service .In continuation till date last four month TV set under the repair .On temp basis repair the same but still problem persists as it is as on date, if this brand not perfect suite for proper servicing why should not ban on it?. Your eastern region service representative assured me that part replacement approved by company but as on date TV set as like scrap .I have spend lot of time on this exercise ,really I fed with your service Dept.Such big organization we can’t expect such casual approach not acceptable to us. I follow-up with your HALDIA BIG BAZAR SHOWROOM on weekly once basis but invain.NOW I HAVE NO MORE PAINTANICE TO COMMUNICATE TO YOU.
IF THIS NOT RESOLVED IMMEDIATELY OTHERWISE I WILL return TV IN YOUR HALDIA BIG BAZAR SHOW ROOM.
If your are unable provide the service, reimbursement me same immediately.