Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

The service from Shanthinagar stand to Palghat ( volvo multi axle semi -sleeper) starting at 22.02 , with number KA 01 F 9355 , reached the destination 3 hours late. The driver was very inexperienced and hardly saw driving in top gears. Even the local buses were overtaking !!! It seems like driver is not used ti with such heavy vehicles. ksrtc.in site displayed the arrival time as 5.15 hrs and it reached 3 hrs late. please be concious while allocating drivers for long journeys.

KSRTC Airavat Tirupati to Bangalore -No pick up because bus did not enter bus stand, and directly went from outside only.

I am Surya.Mob- [protected] & [protected]

I booked the ticket for Amt Rs. 1200 in KSRTC Airavat from Tirupati to KBS (Bangalore) but was not picked up.

PNR number:-J33899056
Ticket No.[protected]
Trip code - 2348TPTBNG
Bus No.- KA-01F8040
Date of journey- 16/12/2012
Departure time-23:48
Seat No.- 27 & 28
Depot-Bangalore-2
Crew Mobile no.-[protected]
Pick up point : Platform no.22

We were guided by the KSRTC helpdesk at Tirupati bus stand that our bus will arrive at platform 22. We waited at platform 22 from 23:15pm .The bus did not turned up.When i called to ksrtc, they just keep saying that the bus will come.Even though another airavat bus came at 23:30, when we told them and showed the ticket to the conductor. They just said it's 23:48 bus and it's on the way. We checked all other buses also.
We still waited from late night 23:15.to next morning 02:00 am but there was no airavat bus.
We enquired many times at the helpdesk, but nobody knows anything.
Finally we called up call centre& driver told bus already left and you can complain to whom u want, there will be no action.
KSRTC helpdesk is only misguiding and we had to spend money again on tickets.
If dept. is so incompetent, u should inform us when we purchase tickets and not by cheating customers like us.

Please refund the entire amount ASAP

Hi
It is a complaint again the shop In shanthinagar bus stop, the second shop in platform 1 . (shop has no name but running by mangalapuram poeple, shop next to hpmc juice stall)
after drinking a juice and buying a biscuit they charged me 80 rupees.
The biscuit charge is just 22 as mrp. But they charge 30 rupees.
Shop keeper refused to give me change offering filthy chocolates.
It is really a day time roberry happening in there.
Really need some authorized person to stop this day time theft.

Daily 1000nds of people travel to home town from this location.

I request to take actions so that we will have justice.

The conductor of the bus KL-15 7346 on the date 18-12-12 , 8.30 pm trip from kazhakkutam to VikasBavan misbehaved to me in front of all the people in the bus. He was shouting at me by telling that I have waved my hands to stop the bus. Some times the buses wont stop in the bus stop if we don't wave hands. Even though i did a harmless thing he insulted me. Please take action towards him for insulting woman in public.

Dear Sir,
Myself N Maruti Rao, resident of Belgaum, booked e- ticket for Belgaum to Bellary (6th Dec. 2012, seat number 18, Raj Hansa) and back journey from Bellary to Belgaum (7th Dec. 2012, seat number 19, Raj Hansa) and made payment through SBI internet banking option given by KSRTC. The transaction was successfully completed I have received reference number from SBI about confirmation of payment (IGE5280869). But, the tickets were not available for download and I have not received any confirmation from KSRTC about booking. I went to Belgaum Bus stand around 9.30pm and enquired about my reservation in the reservation counter. The in-charge of reservation section told that tickets were not booked in my name. So, I had purchased tickets of Raj Hansa for Bellary by paying Rs.400/-. Sir, the bus condition was so horrible that there were no headlights for the bus and bus was under repairing condition. In mid night around 3.00pm commuters had asked driver to stop the bus and make alternative arrangement and they tried to contact the Belgaum control office but in vain. However, around 4.00pm they were able to contact and the control office in-charge had apologized for inconvenience and promised to make alternative arrangement in Koppal but no arrangement were made in Koppal nor bus was repaired. The bus reached Hospet at 7.00am (3 hours late) and conductor had requested us to catch red bus ( we have paid for Raj Hansa) which is going from Hospet to Bellary and we reached Bellary at 930pm. I have not expected such poor quality of service from KSRTC which has bagged best transport award please look into the matter and do the needful. I hereby attaching the transaction details as well copies of correspondence between me and KSRTC ([protected]@ksrtc.org)
Account Details
Reference No. IGE5280869
Debit Account No. [protected]
Reference No OB7711982
Amount INR 802.00
Amount in Words Eight Hundred and Two Rupees only
Status Completed Successfully
Debit Branch KARNATAK UNIVERSITY CAMPUS,DHARWAD
Date - Time 06-Dec-2012 09:23 IST

Thanking you,
N Maruti Rao
Email Id: [protected]@rediffmail.com

Very bad behaviour from conductors in BMTC bus. The bus I travelled was from whitefield to hopfarm. I boarded the bus at around 10.30 am. Todaythe conductor refused to pay me balance and used very uncultured language while asking for balance. At last, after begging for balance, he gave the balance, and he asked me to "GET OUT" in very harsh and impolite language. After I got out he manhandled me and strangled my neck trying to pull me back to the bus, for saying that I will report the incident. He asked me to speak in kannada and when I said I do not know kannada, he said, then "why am I coming to bangalore".
This is not an isolated incident.
If KSRTC cannot employ well mannered bus conductors and drivers, its a shame on the company.. pitiable. And for sure, this incident will be taken up very seriously and is a bad name for KSRTC.

To
The DTO,
KSRTC
Chenganur
ALP

Bus# RSE218
CON : Mr. Suresh Gopi
DVR : Mr. Ajay Kumar
DOT : 01DEC12
FM : Pamba to Chenganur
Ticket# 00146204 at 10:38

Dear Sir/Madam,

Am Ramesh residing in Porur, chennai.

Would like to bring to your notice that myself and my father in law travelled in KSRTC
From pamba to chenganur and the bus stopped in waha for resting. We got down to get
Refreshed and came to understand that within few minutes the bust left us and went with
Our baggages. I had to get 2 other buses to reach Chenganoor and had to call and go
Through lot of people to get my luggage. I spoke to Mr. Babu who was working with KSRTC
For 15 yrs as he mentioned and he said to get the luggage from info centre. From waha to
Chenganoor, we had to travel in 2 Buses in standing after paying for our travel. Hope u will not find it fair and take perfect action on the staff who were irresponsible.

FYI: The staff in info center of Chenganur said the there were total of 6 passengers left by this staffs in this travel.

WHILE BOOKING TICKET THROGH ON LINE MODE WITH VISA CARD (SBI) ON [protected] AROUND 1.39 PM (JOURNEY BETWEEN BANGLORE TO HUBLI ) REFERENCE NUMBER OB7447905. AMOUNT OF RS. 502 HAD BEEN DEDUCTED FROM ACCOUNT NUMBER [protected] , TXN NO.[protected] . BUT TICKET WAS NOT BOOKED ( TRANSACTION FAILED MESSAGE WAS RECIVED ) SO KINDLY TAKE NECESSARY ACTION TO REFUND THE AMOUNT TO ABOVE MENTIONED ACCOUNT NUMBER.


AFTER REPEATED REMINDERS ALSO NO ACTION HAS BEEN TAKEN SO FAR, YOU TOLD MONEY WILL BE REFUNDED AFTER 7 DAYS BUT NOW 18 DAYS ARE OVER PLEASE REFUND AT YOUR EARLIEST .

DEAR SIR,


I HAVE BOOKED THE KSRTC AIRVAT BUS TO KUNDAPURA FROM BANGALORE THROUGH NET BANKING,BUT THE TICKET HAS NOT BEEN ISSUED TO ME THE AMOUNT WAS RS.749/- ON 5/11/2012,

OB 7476359 OR BO7476569 I DONT KNOW WHICH ONE( LOGIN ID [protected]@YAHOO.COM)


THANKS,
S.LOGARAJ

Dear sir

I have tried to book the ticket on 20/10/2012 through online through http://www.ksrtc.in but transaction failed so i m unable to book the ticket and money was not refunded yet. I have requested the department to take necessary actions to make it refund my money with the following details given below as soon as possible.I have repeatedly replied them for this purpose but still then I haven't got my money back to my account.So kindly take necessary steps and actions for which i shall be ever grateful to u.

log-in ID/User Name : [protected]@gmail.com

KSRTC OB reference no: OB7325084

Transaction date: 20/10/2012

Mobile No:[protected]

Hi,
my name is Sachidananda R Kamath travelling daily Via Monthly Pass from Kanakapura to Bangalore. Today on 10th Nov 2012 traveling in Tirupati Bus & not informed any things. Normally Stop in Talaghattapura,hence i had Pass to thought when stopped in kaggalipura.
I had requested to stop in Talaghattapura said no stop get down in konanakunte cross. Asked conductor Why did you give stop in Kaggalipura saying that taken...

Hello KSRTC,

PNR - H32643647
Trip Code - 1959BJPBNG
Journey DAte :28/10/12 @ 8PM

I am writing this mail on behalf of all passnegers who have suffered a lot during the journey.

As per above mentioned details, we (few names of passengers mentioned below) had booked for tickets online to travel from Bijapur to Bangalore. Suhas Bus departed @ 8PM from Bijapur exactly with reg. No. KA28 F1871 (Suhas). this bus got broke down 30KMS before Chitradurga at 3AM in the night.
Deputed Driver for this trip - Mr. Ashok Badge Code 12288
Deputed Driver for this trip - Mr. RevanaSidda Badge Code - 7749

No refund so far from KSRTC

DEAR SIR,

I HAVE BOOKED KSRTC AIRVAT BUS TICKET ONLINE FROM BANGALORE TO KUNDAPURA ON[protected]. WITH AMOUNT RS.749/- THROUGH NETBANKING THROUGH YES BANK BUT ONLY THE AMOUNT HAS BEEN DEBITED TICKET AS NOT BEEN BOOKED

MY OB NUMBER TRYED TWO TIMES OF BOOKING ( OB7476359 & OB7476569 ) BUT FAILED ONCE AMOUNT IS GOT CUT

MY LOGIN ID [protected]@YAHOO.COM

SO PLEASE DO THE NEED FULL.

KIND REGARDS,
S.LOGARAJ
[protected]

Tried to book a ticket but failed due to some technical issues. The amount was debited though and I was advised that refund will be done in 7 days. Now it has been more than 14 days but still no refund. Tried to call/email the below but no proper response. Can someone please let me know the escalation process?

[protected]@ksrtc.org (Accounts Section) .
Contact numbers: (Accounts section)
22221321 ext.283 for credit card payments.
22221321 ext.280 for SBI online banking payments.

Sir,

Today[protected], I have been traveling from Kariyavattom to Palayam. Since there was rush on the bus and I got a side seat, I couldn't take a ticket. At PMG I told the conductor that I board from Kariyavattom and I need a ticket to palayam. He started arguing and shouting at me for not taking ticket earlier. Please take necessary action against this misbehavior.
The bus number was KL-15 6644 and it reached palayam at 4.05pm.

Yours faithfully,
Krishnapriya R R

I had booked the tickets online through the website http://www.ksrtc.in/AWATAROnline for travelling to Raichur on 13th September..... but due to the strike on thursday i.e., on 13th and for indefinite period.... I had to cancel my tickets and I had to book car for travelling to the destination.... and they have cut 50% of the charges which is idiotic and etc..... I want my money back... why should I suffer due to the strike they have declared....

Respected sir,

I am one of the Employee in Exar software Research Pvt Ltd, Working in Info park campus Koratty, Thrissur.

I would like to notice this issue in front of you.

Unfair KSRTC Transportation charges

1. We have been charging 30 rupees from Thrissur to Koratty in Limited stop Fast Passenger bus.

2. We have been charging 32 rupees from Thrissur to Koratty in Super fast bus.

1. We have been charging 24 rupees from Thrissur to Koratty in Fast Passenger bus ( Which is the Actual Fare )

We asked our KSRTC conductors regarding the unfair charges and the answer was they don’t have Bus stop in Koratty where in we do have Infopark and Kinfra (kerala Industrial infrastructure Development Corporation) located, so they are taking Thrissur to Angamali charge instead of taking Thrissur to Koratty Charge.

This is really unfair and shameless because we do have more than 1000 employees working in Info park and Kinfra but we don’t have proper bus stop for KSRTC bus because of this we been forced to pay more.

I would request you to take necessary action in this Case and provide a stop in Koratty for all the bus services of KSRTC so that we have to pay only Thrissur to Koratty Charge.

Thanks and regards,
HARIRAM M V,
Senior Software Engineer (Team Lead)
Exar Software Research Pvt Ltd.
[protected] /[protected]
Contact me: Google Talk hariram mv Skype hariram.m.v

Dear sir/ madam,

I've tried booking a ticket from Kannur to Trivandrum Central on 25.08.12 for a journey on the same day at 17.30. Name of traveller was Mr. Ratheesh. Payment was debited from my axis bank account (branch: Marthahalli) 2 times (Rs.431/- each) and ticket booking was failed each time. I've mailed this matter to mdksrtc.[protected]@gmail.com (id shown in website of KSRTC for refund problems) and no reply. Kindly do the needful for the refund of payment.

Thanks & Regards,

Remya
email : [protected]@gmail.com

I for one rated KSRTC Bus service as the best till today morning when i was literally pushed out of the bus and insulted(being called upon bad word in hindi) by the bus driver for simply asking whether he could drop me at the Quilon Railway station which comes in the way to Trivandrum rather than at Quilon bus stand. I have travelled in the same bus many times before before and whoever was the driver then have done the same for me. This is the first time such an incident has happened. The driver could have atleast told properly that it is not possible rather than shouting at me and pushing me out and to round it off swearing at me in front of everyone in that bus and bus stand. I am a regular traveller through KSRTC buses as you can very well check from my transactions through my ID and nothing of this sort i have ever encountered nor ever expected. This kind of behaviour towards a customer is unacceptable and i request you that the least KSRTC could do is employ people without atleast minimum level of culture. Kindly note the below info for trip details:
TripCode: 1700MYSTRI
PNRno: J31343900
Journey Date: 24/08/2012

Jounrney From: Mysore

Journey To: Quilon

Seat No: 25

Dear Sir,

There is no refund amount Still now. Correspondence mail I have pasted down here please do the need full to me.

Subject: Re: Ticket amount refund (Reference : OB6807566)
From: Mohan.S<[protected]@snbindia.com> Thu, 23 Aug '12 5:58p
To: "onlinerefund ksrtc "<[protected]@ksrtc.org>
Show full Headers
Dear Ksrtc Team,

please follow up to concern person, I am fed off of your service. Please forward to concern department and still now I didnt got refund. please do the need full to me.

Regards
Mohan S
Sahni Natarajan And Bahl
Chartered Accountants
Bangalore-560 042
Mobile: 91+ [protected]


From: onlinerefund ksrtc <[protected]@ksrtc.org>
Sent: Sat, 18 Aug 2012 12:56:54
To: [protected]@snbindia.com
Subject: Re: Ticket amount refund (Reference : OB6807566)

Respected Sir/Madam,

We have received your mail and necessary action will be taken to refund the amount. You are requested to check up with the card issue bank/statement of account for the refund amount after 7 business days and also we have introduced automatic refund for failed transaction on ICICI bank gateway, hence no mail be sent for failure on ICICI bank gateway.





Regards...

KSRTC


On Fri, Aug 17, 2012 at 6:01 PM, Mohan.S <[protected]@snbindia.com> wrote:

Namaste KSRTC Team,


This is to bring your notice that whatever the time you have specified to refund the amount. It is still not done,
the seven business days have been completed. Please take the necessary action for my pending quire and try to escalate the issue to higher department. There is no such money is credited to bank account. Please transfer the amount which is mention below to my account as soon as possible. Please do the needful to me.

Regards
Mohan S
Sahni Natarajan And Bahl
Chartered Accountants
Bangalore-560 042
Mobile: 91+ [protected]


From: onlinerefund ksrtc <[protected]@ksrtc.org>
Sent: Fri, 10 Aug 2012 10:46:45
To: [protected]@snbindia.com
Subject: Re: Ticket amount refund (Reference : OB6807566)

Respected Sir/Madam,

We have received your mail and necessary action will be taken to refund the amount. You are requested to check up with the card issue bank/statement of account for the refund amount after 7 business days and also we have introduced automatic refund for failed transaction on ICICI bank gateway, hence no mail be sent for failure on ICICI bank gateway.





Regards...

KSRTC


On Thu, Aug 9, 2012 at 1:16 PM, Mohan.S <[protected]@snbindia.com> wrote:

Hi KSRTC Team,

Reference : OB6807566
Registered Email(Username) :[protected]@snbindia.com
Transaction Date : 9-8-2012.

This is to bring in to your kind notice that the above mentioned reference no. transaction was not succeeded and amount (Rs. 1698) has been debited from my Bank Account.

Requesting you to do the needful to refund my amount as soon as possible.

Regards
Mohan S
Sahni Natarajan And Bahl
Chartered Accountants
Bangalore-560 042
Mobile: 91+ [protected]