[Resolved]  L.G Air Conditioner (Window A.c) — A.C not cooling properly

Address:

Mumbai Suburban, Maharashtra

Hi , This is with regards to our complaint no:C-[protected],We have made this complaint over the phone on 27th may2010 as our A.C was not cooling sufficiently and also last time when an engineer from your dept came did not fixed the A.C properly b'coz of which there was leakage in our wall below A.C ,on 28thmay2010, engineer from your department came , he checked the A.C but was unable to identify the cause of both problems , he said that i will put on a paper that there is a gas leakage b'coz of which it is not cooling properly ! Now on 31st may 2010, people came and they took our A.C with them to the Comfort Point A.C repairing centre of yours and told us that A.C will be repaired in two days and we will get the delivery on 2nd June. All this was Told by an agent we spoke with by the name of Abhishekh there. We requested them to deliver the A.C on the date they gave us as we have a kid who cannot sleep properly without A.C as b'coz of hot Temperature. Now till 2nd may 2010 afternoon there was no response by the A>C repairing Centre people that what exactly was faulty in our A.C. When we called them again to ask when they will deliver the A.C gain Mr. Abhishekh said that we will not get delivery on that very day. We asked them the reason of the same but that guy was not willing to tell us what the fault was. As weather was very hot that time somehow I managed to get the Number of Mr.Prakash Pandit who is the senior area manager of L.G Air conditioners. We requested him to work on our complaint . He did phone call to the engineer there and was told that they are waiting for cooling coil which was faulty and that they have not received the same which they have ordered also they said that they will be getting the coil in the evening and then they will start working on our A.C( which was all lies).Mr Prakash told them that what so ever the point is the A.C should be delivered on 2nd June as wwas promised .Now we got our A.C delivered on the same date. Now our major issue of A.C not cooling properly is still the same. When my husband called the Engineer there and asked him what was the problem with the A.C he told my husband the the condenser in the A.C was having Leakage so the cooling was insufficient which was altogether different answer which was provided by the engineers earlier. Now the major point of concern that the A.C was not cooling properly is still there and with that another problem of A.C making noise has emerged and with that thermostat of A.C is also not working.Also I have a major complaint against the engineers working with Comfort Point they really do not know what they are doing and how they have to manage complaints. Kindly help me for my concerns. AMC is also done for our A.C….