| Address: | North Delhi, Delhi |
FROM: P.D BAJAJ,B-180,ASHOK VIHAR PHASE -1 DELHI -110052,
[protected](M)
Dear Sir
You maybe aware of the fact that i have entered into the Annual Maintenance service contract with you of my maintaining my L.G . Front Load Washing machine ( fully automatic) for a period from 17 / 9 / 2007 to 17 / 9 / 2011 for which I had paid an amount of Rs. 6400 /- wide your contract number 27391 dated 17/ 9 / 2007 ( washing machine serial number 211K W 00119 , model WP 102/WF)
it is in this connection you may also be aware of the fact that you have failed to fulfill your legal obligation to maintain my above said machine and deceived me.
Inspite of my several calls at your service centre / work shop where my machine was taken for repair on 05 / 03 / 2010 and your people have been bluffing , making false promises to deliver the machine next day. I even contacted your other executives like Mr. Sunil, Ishali , Ankit , Harjit , Rajin , Shalini and must important your workshop manager , Mr. Amit but all these officials have always been bluffing and trying to harass me in the process i have already lost my peace of mind for being cheated by the MULTI-NATIONAL COMPANY like yours.
I am 73 years old senior citizen and is being harassed by your officials for the last more than 3 mounts for not honoring your legal responsibility and till today my machine has not been returned after the repair.On the top of it,your officials from your company/call center/workshop have stopped responding to my calls.
I therefor have no other option than seeking the legal remedies for which your company will be solely responsible
i therefore give you 10days notice to return my machine after the repair to my full satisfaction or else face th legal action which I deem fit for fraud,cheating, harassment,wrong full trade practices and pay me full compensation with penalty which includes replacement of the washing machine with a new one full refund of maintenance charges adequate penalty for harassment to the senior citizen who has been mentally tortured by your officials.
(P.D BAJAJ)
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