[Resolved]  Lenovo, IBM G - 560, Model Number 20042, Mo Cb01031440 — In 4 days Laptop LCD Cracked !

Address:

Jaipur, Rajasthan

Mail exchanges with Lenovo Laptop whose LCD cracked after four days of purchase. Request please help. Rgds... Rakesh [protected]

>>
To :- [protected]@ultrajpr.com; [protected]@in.ibm.com; [protected]@lenovowarranty.co.in; [protected]@in.ibm.com
Cc:- [protected]@lenovowarranty.co.in; [protected]@jumbo.com; [protected]@yahoo.com; [protected]@in.ibm.com

Good to learn that the case is logged and “closed as well” and no one from Lenove even contacted me, forget inspecting the laptop, and it has been declared that the laptop is not coverd under warranty and is physically damaged..

Great policy and customer service.


Rgds


Rakesh Mohan
Team Rajasthan
“Strikes Again”

[protected]

From: ext SUPPORT [mailto:[protected]@ultrajpr.com]
Sent: Tuesday, May 31, 2011 10:02 AM
To: Tahilianey Rakesh (Nokia-M/Jaipur); [protected]@in.ibm.com
Cc: [protected]@lenovowarranty.co.in; [protected]@jumbo.com; [protected]@yahoo.com
Subject: RE: SPAM-LOW: RE: In 4 days Laptop LCD Cracked ! [protected] // [protected]

Dear Mr. Rakesh Mohan,

Your Lenovo laptop LCD is not covered in warranty its physical Damage…… chargeable call

Thanks & Regards,

Ultra support Team Jaipur

From: rakesh.[protected]@nokia.com [mailto:rakesh.[protected]@nokia.com]
Sent: Monday, May 30, 2011 9:00 PM
To: [protected]@in.ibm.com
Cc: [protected]@lenovowarranty.co.in; [protected]@ultrajpr.com; [protected]@jumbo.com; [protected]@yahoo.com
Subject: SPAM-LOW: RE: In 4 days Laptop LCD Cracked ! [protected] // [protected]



Days are passing and there is no revert.,

Silence is no Solution !!

Rgds


Rakesh Mohan
Team Rajasthan
“Strikes Again”

[protected]

From: Tahilianey Rakesh (Nokia-M/Jaipur)
Sent: Friday, May 27, 2011 3:14 PM
To: 'ext Lenovo Consumer'
Cc: [protected]@lenovowarranty.co.in; [protected]@ultrajpr.com
Subject: RE: In 4 days Laptop LCD Cracked ! [protected] // [protected]


Appreciate the revert.,

I Am contacted by the service centre, today morning. Request please review and get this closed.

Believe me the laptop LCD is not damaged physically and needs to attended ASAP, it is already 12 days that it is damaged and I had bought it just 15 days back and have beed following for more that 10 days now..



Rgds


Rakesh Mohan
Team Rajasthan
“Strikes Again”

[protected]

From: Kumar Ravish [mailto:[protected]@in.ibm.com] On Behalf Of ext Lenovo Consumer
Sent: Friday, May 27, 2011 10:40 AM
To: Tahilianey Rakesh (Nokia-M/Jaipur)
Cc: [protected]@lenovowarranty.co.in; Lenovo Consumer; [protected]@ultrajpr.com
Subject: RE: In 4 days Laptop LCD Cracked ! [protected] // [protected]


Dear Customer ,

Sorry for the unconvinced :

We have re-logged the case :

Case :[protected]. {On-Site}

our technical support personnel / Authorized service provider will be contacting you soon. ,

Thanks and Regards
Nanda..
Lenovo Consumer Tech support
(Toll free no[protected] |[protected]@in.ibm.com)

<rakesh.[protected]@nokia.com>
05/26/2011 08:02 PM To Lenovo Consumer/India/Contr/[protected]@IBMIN, <[protected]@lenovowarranty.co.in>

cc <[protected]@ultrajpr.com>

Subject RE: In 4 days Laptop LCD Cracked ! [protected]








This is just delaying the process., can someone please take this on priority and close..

The laptop has a defect and that needs to be rectified and I cannot just keep on following and following.


Rgds


Rakesh Mohan
Team Rajasthan
"Strikes Again"

[protected]

-----Original Message-----
From: Kumar Ravish [mailto:[protected]@in.ibm.com] On Behalf Of ext Lenovo Consumer
Sent: Thursday, May 26, 2011 1:07 PM
To: [protected]@ultrajpr.com
Cc: Tahilianey Rakesh (Nokia-M/Jaipur); [protected]@lenovowarranty.co.in
Subject: RE: In 4 days Laptop LCD Cracked ! [protected]

Dear Service Provide ,

Please Updated why the case is cancel :

Case : [protected]


Thanks and Regards
Nanda..
Lenovo Consumer Tech support
(Toll free no[protected] |[protected]@in.ibm.com)








<rakesh.tahiliane
[protected]@nokia.com>
To
25/05/2011 08:25 Lenovo
Consumer/India/Contr/[protected]@IBMIN,
Kumar Ravish/India/Contr/[protected]@IBMIN
cc
<[protected]@lenovowarranty.co.in>
Subject
RE: In 4 days Laptop LCD Cracked !
[protected]












What is the update on this please.



Rgds


Rakesh Mohan
RSM Rajasthan
[protected]


-----Original Message-----
From: Kumar Ravish [mailto:[protected]@in.ibm.com] On Behalf Of ext Lenovo Consumer
Sent: Tuesday, May 24, 2011 4:47 PM
To: Tahilianey Rakesh (Nokia-M/Jaipur)
Cc: Aurbindo Bhat
Subject: RE: In 4 days Laptop LCD Cracked ! [protected]



Dear Customer ,

A case is already logged on 19.05.2011 for system hanging issue for carry in support.



Case # ; [protected]

Laptop serial number ; CB06764001



Service report ;
Ultra Integrated Technology Services Pvt. Ltd.,
D-65 Satya Vihar Colony, Lal Kothi Scheme, (Jain ENT hospital) Near Vidhan Sabh Road, Jaipur-302015, Ph ;[protected];31,32,33,34,35,36,37,


Thanks and Regards
Sriranga
Lenovo Consumer Tech support
(Toll free no[protected] |[protected]@in.ibm.com)








"Aurbindo Bhat"
<[protected]@len
ovowarranty.co.in To
> Lenovo
Consumer/India/Contr/[protected]@IBMIN
24/05/2011 14:09 cc
<rakesh.[protected]@nokia.com>
Subject
RE: In 4 days Laptop LCD Cracked !










Hi Team,

Please look into this case.

Yours Sincerely,
Aurbindo Bhat
Lenovo care India
(Toll free no[protected] | [protected]@lenovowarranty.co.in)


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From: rakesh.[protected]@nokia.com [mailto:rakesh.[protected]@nokia.com]
Sent: Tuesday, May 24, 2011 1:41 PM
To: [protected]@lenovowarranty.co.in
Cc: [protected]@in.ibm.com
Subject: In 4 days Laptop LCD Cracked !




I Have been a user of Lenove products for past many years and would like to say that I was a very happy and satisfied customer and that is why when I decided to buy a laptop for my Wife, I chose this brand again.

On 13 May 2011 I had purchased a Lenovo laptop from your lead outlet M/s Jumbo Electronics, Gurgaon, India with the following details :-

G-560
Model Number 20042
MO CB01031440
Invoice Number 4112 Dated
Serial number CB06764001

On the 17th of May the laptop LCD cracked, It was on and not being used by her at that time, she was connected to the net thru bluetooth and for 10 minutes had gone to the kitchen and whe she returned the LCD was cracked.
She was all alone at home and no one was around the laptop to manhandle.

I was travelling and came back on 20th and we took the laptop to the IBM service centre at Lalkothi Jaipur ( Raj), the engineers and the team headed by Mr.Rajeev were very good in attending us and asked for some time stating that this would come under physical damage and they would need approval.

Yesterday evening I have received a call (appreciate the prompt services) from the service centre that the laptop cannot be covered under warranty because as per warranty policy it is called physical damage.

We have been using IBM laptops in the past and my wife was all alone at the house and I am very sure that the laptop has not got damaged physically and certainly had some maufacturing defect. Some one may like reinspect it.

Can some thing be done on this ?



Rgds


Rakesh Mohan
RSM Rajasthan
[protected]