[Resolved]  LG Electronics — non payment of compensation due to late delivery of Refrigerator

Dear Sir,
My grievance related to Payment of compensation of Rs. 35000/- due to late delivery of refrigerator, late replacement of broken vegetable tray & harassment from all the related officials etc. (vide complaint no.[protected], dated 25.03.08 &[protected] dated 07.04.08) has not settled in spite of my repeated request to several of LG Services officials but nobody are taking it seriously. It seems that the customer's grievances are not being given any priority and being overlooked from all of the concern officials in LG which is self - explanatory as per the recordable communication through e-mail ( my Husband’s ID), as below:

SENT TO SUBJECT DATE SIZE
[protected]@lgindia.com vide regd. No ……………. on dated 22.04.08

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI]
Sat 19 Apr 2008 27k

[protected]@lgindia.com LG Customer Inquiry-[TANUJA JOSHI] Wed 16 Apr 2008
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Thu 10 Apr 2008 14k
MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI]
Wed 09 Apr 2008 23k
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Wed 09 Apr 2008 8k
LG Customer Inquiry Received Date : 7/4/2008 23:09:07
[protected]@lgindia.com vide regd. No[protected] on dated 07.04.08
"LG Electronics Mail Desk" <[protected]@lge.com>Mon, 29 Mar 2008
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Wed 02 Apr 2008 39k
LG Electronics Mail Desk Re: Welcome to www.lge.com
Wed 02 Apr 2008 39k

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI, null]
Wed 02 Apr 2008 27k

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI, null]
Mon 31 Mar 2008 5k

[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Sat 29 Mar 2008 19k

[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Fri 28 Mar 2008 13k
[protected]@lgindia.com vide regd. No[protected] on dated 25.03.08

In spite of the above communications nobody from LG Electronics within India OR from Korea has initiated for fruitful solution to sort-out the issues, It is my patient to follow-up with all the concern persons through mobile phone and through Email i.e. Sh Sumit Bajaj ([protected]), Sh. Bhatiaji ([protected]), Md. Aseem Khan, LG Customer care, Head office, Greater Noida ([protected]) and Dealer’s Rep Sh. Gunjan ([protected]) from last two weeks and the final result is humiliation of myself. All the above Officers are with the dealer M/s Jeevan Jee Refrigerators, at Lajpat Nagar-II, New Delhi, and nobody is interested to listen from my side that how much trouble I have faced from last one month due to late delivery of refrigerator on 27.03.08 in place of 12.03.08, Breakage of Kangaroo tray (Veg. tray) & non replacement of the same till 25.04.08 and delivery of items vide invoice dated 09.03.08 in place of 27.03.08.

I have also paid an amount of 14000/- through the said cheque (given by my family on 27.03.08 without my knowledge) as balance payment, due to pressure of payment by the Dealer, but my grievance related to compensation had not been settled till date. It seems that nobody is interested to replace the same & understand the real facts, may be all the concern officers of LG Company are guided by the dealer because they are very much interested for dealer’s part. I have also given many noticed to the concern officials of LG Services all over the world.

They have also given me two fake coupons of Rs. 20, 000 & 34 coupons of Rs. 1000 each for which I could not get any prize as they assured for 100% prize for two coupons of Rs. 20, 000 each.

I personally feel that this company is a group of thieves because you cannot trust any of their officers including top level officers at India & Korea.

You are requested to settle the same at the earliest.


TANUJA JOSHI
Date: 13.05.08
Dear Sir,
My grievance related to Payment of compensation of Rs. 35000/- due to late delivery of refrigerator, late replacement of broken vegetable tray & harassment from all the related officials etc. (vide complaint no.[protected], dated 25.03.08 &[protected] dated 07.04.08) has not settled in spite of my repeated request to several of LG Services officials but nobody are taking it seriously. It seems that the customer's grievances are not being given any priority and being overlooked from all of the concern officials in LG which is self - explanatory as per the recordable communication through e-mail ( my Husband’s ID), as below:

SENT TO SUBJECT DATE SIZE
[protected]@lgindia.com vide regd. No ……………. on dated 22.04.08

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI]
Sat 19 Apr 2008 27k

[protected]@lgindia.com LG Customer Inquiry-[TANUJA JOSHI] Wed 16 Apr 2008
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Thu 10 Apr 2008 14k
MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI]
Wed 09 Apr 2008 23k
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Wed 09 Apr 2008 8k
LG Customer Inquiry Received Date : 7/4/2008 23:09:07
[protected]@lgindia.com vide regd. No[protected] on dated 07.04.08
"LG Electronics Mail Desk" <[protected]@lge.com>Mon, 29 Mar 2008
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Wed 02 Apr 2008 39k
LG Electronics Mail Desk Re: Welcome to www.lge.com
Wed 02 Apr 2008 39k

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI, null]
Wed 02 Apr 2008 27k

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI, null]
Mon 31 Mar 2008 5k

[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Sat 29 Mar 2008 19k

[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Fri 28 Mar 2008 13k
[protected]@lgindia.com vide regd. No[protected] on dated 25.03.08

In spite of the above communications nobody from LG Electronics within India OR from Korea has initiated for fruitful solution to sort-out the issues, It is my patient to follow-up with all the concern persons through mobile phone and through Email i.e. Sh Sumit Bajaj ([protected]), Sh. Bhatiaji ([protected]), Md. Aseem Khan, LG Customer care, Head office, Greater Noida ([protected]) and Dealer’s Rep Sh. Gunjan ([protected]) from last two weeks and the final result is humiliation of myself. All the above Officers are with the dealer M/s Jeevan Jee Refrigerators, at Lajpat Nagar-II, New Delhi, and nobody is interested to listen from my side that how much trouble I have faced from last one month due to late delivery of refrigerator on 27.03.08 in place of 12.03.08, Breakage of Kangaroo tray (Veg. tray) & non replacement of the same till 25.04.08 and delivery of items vide invoice dated 09.03.08 in place of 27.03.08.

I have also paid an amount of 14000/- through the said cheque (given by my family on 27.03.08 without my knowledge) as balance payment, due to pressure of payment by the Dealer, but my grievance related to compensation had not been settled till date. It seems that nobody is interested to replace the same & understand the real facts, may be all the concern officers of LG Company are guided by the dealer because they are very much interested for dealer’s part. I have also given many noticed to the concern officials of LG Services all over the world.

They have also given me two fake coupons of Rs. 20, 000 & 34 coupons of Rs. 1000 each for which I could not get any prize as they assured for two coupons of Rs. 20, 000 each.

I personally feel that this company is a group of thieves because you cannot trust any of their officers including top level officers at India & Korea.

You are requested to settle the same at the earliest.


TANUJA JOSHI
Date: 01.05.08
Dear Sir,
My grievance related to Payment of compensation of Rs. 35000/- due to late delivery of refrigerator, late replacement of broken vegetable tray & harassment from all the related officials etc. (vide complaint no.[protected], dated 25.03.08 &[protected] dated 07.04.08) has not settled in spite of my repeated request to several of LG Services officials but nobody are taking it seriously. It seems that the customer's grievances are not being given any priority and being overlooked from all of the concern officials in LG which is self - explanatory as per the recordable communication through e-mail ( my Husband’s ID), as below:

SENT TO SUBJECT DATE SIZE
[protected]@lgindia.com vide regd. No ……………. on dated 22.04.08

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI]
Sat 19 Apr 2008 27k

[protected]@lgindia.com LG Customer Inquiry-[TANUJA JOSHI] Wed 16 Apr 2008
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Thu 10 Apr 2008 14k
MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI]
Wed 09 Apr 2008 23k
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Wed 09 Apr 2008 8k
LG Customer Inquiry Received Date : 7/4/2008 23:09:07
[protected]@lgindia.com vide regd. No[protected] on dated 07.04.08
"LG Electronics Mail Desk" <[protected]@lge.com>Mon, 29 Mar 2008
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Wed 02 Apr 2008 39k
LG Electronics Mail Desk Re: Welcome to www.lge.com
Wed 02 Apr 2008 39k

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI, null]
Wed 02 Apr 2008 27k

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI, null]
Mon 31 Mar 2008 5k

[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Sat 29 Mar 2008 19k

[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Fri 28 Mar 2008 13k
[protected]@lgindia.com vide regd. No[protected] on dated 25.03.08

In spite of the above communications nobody from LG Electronics within India OR from Korea has initiated for fruitful solution to sort-out the issues, It is my patient to follow-up with all the concern persons through mobile phone and through Email i.e. Sh Sumit Bajaj ([protected]), Sh. Bhatiaji ([protected]), Md. Aseem Khan, LG Customer care, Head office, Greater Noida ([protected]) and Dealer’s Rep Sh. Gunjan ([protected]) from last two weeks and the final result is humiliation of myself. All the above Officers are with the dealer M/s Jeevan Jee Refrigerators, at Lajpat Nagar-II, New Delhi, and nobody is interested to listen from my side that how much trouble I have faced from last one month due to late delivery of refrigerator on 27.03.08 in place of 12.03.08, Breakage of Kangaroo tray (Veg. tray) & non replacement of the same till 25.04.08 and delivery of items vide invoice dated 09.03.08 in place of 27.03.08.

I have also paid an amount of 14000/- through the said cheque (given by my family on 27.03.08 without my knowledge) as balance payment, due to pressure of payment by the Dealer, but my grievance related to compensation had not been settled till date. It seems that nobody is interested to replace the same & understand the real facts, may be all the concern officers of LG Company are guided by the dealer because they are very much interested for dealer’s part. I have also given many noticed to the concern officials of LG Services all over the world.

They have also given me two fake coupons of Rs. 20, 000 & 34 coupons of Rs. 1000 each for which I could not get any prize as they assured for two coupons of Rs. 20, 000 each.

I personally feel that this company is a group of thieves because you cannot trust any of their officers including top level officers at India & Korea.

You are requested to settle the same at the earliest.


TANUJA JOSHI
Date: 13.05.08
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Aug 14, 2020
Complaint marked as Resolved 
 
34 Comments

Comments

To managing director,

hello sir i recently went to habsiguda (pch) and there is a lg sales representative named SRINIVAS and his way of talking or behaviour is very rude, and his way of looking at girls is very bad and he cant even takecare about about customers and he always carry a mobile on his hand..and why u lg buggers will take this kind of salesman..what all the girls pretention on him..and my suggestion is please remove him...
Dear Sir,
I am very regret to say that I had Purchased LCD 42LG80FR of rs 64000/- on Dated 27 march 2009. i had complain for my LCD Before last month o[censored]nder Warranty to Call centre on Toll free num but that time no one give me proper response i tried two times again but not responding proper.then i visit with shop keeper then he gave me Service Incharge Number then i called him Many times but he did not pick my phone but after some days i called him with another number then he picked my phone i told my all situation to him then a engineer came at my place for repair then i told him all situation but he demand me for pay ammount.i know if my product damage then ammount is applicable but my product was not damage that was immditealy fault.so i did not give any ammount to him i demand him that pls provide my complain number then he told me that its not with him..then he go back after that I totally harrsaed due to L.G after sale services. now that time my warranty was expired, I complained again after two days of my Expired warranty I called again Customer care number then I told him all situations he give me complain number C10B1015512 but that time my product expired of two days of warranty.then Engineer came again I again told him all situation then he also want pay amount.i know that time he was right to demand to amount but I deny him because I want my Warranty days get back for service.After That I generate again Complain number to disscuss all situation on customer service number RNA[protected] but again demand for Paying amount & he did not help me without paying money.Now that Time I totally frustrated & I also decided that I never Purchase L.G Product & never suggest to any one to Purchase that Worst Brand Product.
But I want some Questions with L.G Service
A:If L.G services always ready to charge amount then who is responsible to reimburse the waste of customer time.Is customer Value or amount are dust for that Brand ??
B:If L.G Service Person are not responder then that was also a customer Fault.
Please do something on my case if Any person are in L.G have responsibilities to resolve my issue otherwise I waste my 64000/- on that worst brand product but I am not agree to pay any amount for service that time only.
If possible in your End then please change my perception.
Thanking you if support Provided

Regards
A Harassed customer, Pawan Jindal
address-b224 sec-19
Noida
M:[protected]
dear sir,
i am ur LG costomer
i purchage LG A/C last year, but its given more sound, i given complaint maney tiems, but no response, servic eis very irregular .in responsible, we lost belive on LG products, please do satis fy me doing good service, its most urgent,
my name is E.chalamaiaha, PH NO [protected], GUNTAKAL. ANANTAPUR, dist, AP, 515801,
GTLLG36,
DEAR SIR,
I AM UR LG PRODUCT CUSTOMER, I PURCHAGE LG A/C LAST YEAR BUT ITS GIVEN HEAVY SOUND, I DO COMPALINT MORE TIMES NO RESPONSE, NO SERVICE, WE LOST MY CONFIDENCE ON LG PRODUCTS, PLEASE GIVE GOOD SERVICE ME,
MY NAME IS, E.CHALAMAIAH. PH [protected], GUNTAKAL, ANANTAPUR[dist] AP, 515801
GTLLG36
DEAR SIR,
I like LG products, then i buy LG, A/C LAT YEAR. but its given more sound like hair cooler, ur service centres r not working properly here, there is no response at least, we r suffering more, please givem good service,
GTLLG36, E.CHALAMAIAH, GUNTAKAL, ANANTAPUT [DT], AP, 515801

LG Electronics — Lost cellphone

My LG KP 500 cookie mobile has been lost on June 19th, 2011
It's IMEI NO is = [protected]
Kindly block this cell phone as soon as possible to ensure no further misuse.

Tanuja Bajaj — No Channel

My First complaint is due to no channel, they registered my complaint on 23/08/2011 and customer care (MS. SUSHMA) told this is your free of cost, No Engineer visit my home & close my all channels due to No subscription Error No. 200. I contact again Customer Care (Senior MS. ASHA). She straight forward to say me first you pay the Rs. 175/- for engineer. First Recharge your account. I told them there is no visit of engineer at my home. I already stop complaint. Her behaviour is too Rood & Ugly. Then I again contact the Customer Care (MS RITI) she assured me you get the channels within three days after the verification. I again repeat this when no engineer came to my home how can you close my channels due to no subscription. This is not justify against a good customer. I already told them on 24/8/2011 please close my complaint due to non channels.
My Smart Card Number is[protected]
Complaint Number is[protected] dt. 24/08/2011
My commplaint is this without information close the all channels. I already paid annually subscription upto month of october, 2011. I request you to please see the matter and finalise this.

LG — NON RECEIPT OF LG REFRIGERATOR AFTER FULL PAYMENT

I HAVE DEPOSITED AND BOOKED A DOUBLE DOOR REFRIGERATOR GL-305VV5 BEFORE ONE MONTH THROUGH CANTEEN BUT STILL I DO NOT RECEIVE THE FRIDGE.PLEASE SEE IN THIS MATTER SERIOUSLY AND TAKE URGENT ACTION AND REPLY ME ALSO.REPLY ME ON "[protected]@yahoo.co.in" OR [protected]
According to our previous telephonic discussions, mails and complaints, I have understood that LG knows its company's product quality more than me. So, please proceed my refund as soon as possible. Now, it is more than 45 days of my complaints regarding LG refrigerator. Some registered complaint numbers are: RNA[protected], RNA[protected].

I have already posted my complaints in LG Facebook page, twitter but nothing went better. I have got several complaints from other LG users after posting my complaints. I have decided that it is better to replace all LG products and discontinue any relation with LG for better health as soon as possible.

I am reminding you once again that I have a manufacturing defected LG refrigerator from day one. I have raised several complaints regarding this. I have also paid gas charges in advance as per your technician's demand. But no thing happened.

I have already forwarded all my documents to LG India so many times through their service men. I am totally fade-up with LG product, customer care, services and so called fast replacement/refund process. Now, I am mailing all my documents required to LG. I hope it will help to do this process fast. LG product and services has already sucked my blood from the day after owned this. I don't want any LG Dracula in my house.
Sub: Complaint again the service department for cheating me.

This is Sanjeev choudhary from Delhi. I had bought a double door refrigerator from LG store here yamuna vihar on 2011 for my House.
suddenly in august 2012, it stopped working and after a 15 days of calling the service centre frequently, the service people came on sep 2012 and put some gas in it and charged me Rs, 1450, and said it will work in a couple of days… but nothing happened. I called the service people again and they asked me to the compressor is not working and compressor will change and give me quote for gas and compressor around Rs.5300.00.i have call to miss anju(custome Care manager) for repair of my refregetor but she conact me with local repair center and his rpresentative reply that you was filled gas out off LG Representative.so that Rs.5300 will charge. please help me.

Sanjeev Choudhary
LG is a fraud company. noone should buy any product. i have been cheated thrice.my mobile phone which i bought in the yr 2005, my microwave in the yr 2009 & split aC 1.5 tonnes are all damaged products. the company sells all defective items n they dont have any liability.
I am being immensely harassed by the LG company for my C since 3 yrs. Within warranty period of 1yr they did gas refilling twice but never said that there was leakage in the machine.that is their company tactics so that after the warranty is over the customer is made to repair and pay from his own pocket.Their customer care is totally nonsense and very rude and they threaten customers that they will not register complaints and try to impose solutions instead of forwarding the problems to the next level.I will file a case against the company in the consumer court. no one should buy anything from LG electronics.

Maintenance of my LG Refrigerator.

My LG refrigerator is now out of warranty. It's Right side back leg has been broken. I want to replace the leg on payment basis.

Another problem, water bubble is observed inside the cooling chamber. So I request LG Company to solve all these problems.

solve the problem

I have an LG RD6250 CDMA mobile which is supposed to connect to the computer but, there is no installation CD supplied with it and it cannot be connected to my laptop. Can u sort this out please?

Refrigerator cooling problem

Dear sir we've not received technician to fix my refrigerator on problem. Please send us immediately.

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