I am Sabyasachi Haldar staying in A-80, Sector-30, Noida, UP (Mobile No. [protected]). I have purchased an LG Refrigerator on 07/07/2011 (Model No. 308VE5- 290 Liter) from Pankaj Electronics of Mayur Vihar Phase-I, New Delhi. Immediately after purchasing there was a problem of cooling and I have registered a complaint on 17/07/2011 (Complaint No. RNA[protected]. Service Engineer came and adjusted the cooling knob only but there was no improvement. Again I launched a complaint on 19th Sept 2011(complain No. RNA[protected] and at the same time sent a mail to your LG Service regarding the same (please refer the trailing mails). They advised me to be in touch with Branch Service Manger Mr Atul Wadhwa on his mobile number 0- [protected]. I called him and Mr. Babu/Shivendra has come and again adjusted the knob but there was no improvement. I have not launched any fresh complaint afterwards and was in touch with Branch Service Manager as per advice of LG Service and service engineer came several times but there was no significant improvement of cooling and they were just killing the time. I requested for replacement of the refrigerator but not possible as informed by Branch Service Manager. Afterwards I lost interest of pursuing the same and that time the problem was moderate and during this process warranty period of one year got expired. The same problem persists and it is actuate now with no cooling at all and I again launched a complaint (RNA[protected] on 16/11/2012. The Service Engineer from LG came on 16th Nov. and told that gas needs to be refilled and due to late time not possible and will be done on next day (17th Nov.) and I have to pay all charges including service charge (approx Rs. 1100/-) which they could do in the warranty period at free of cost. On 17th Nov. service engineer tried to fill the gas but failed and told that gas cooling pipe need to be replaced and I have to pay for all, which cost me around Rs. 2200/-.
My question is that why these same replacements not had been done during the warranty period? Immediately after expiry of warranty period how all these parts get non-functional?
Please do needful and refund the money I need to pay for replacement of all parts, otherwise I will go to Consumer Forum because you people don’t care at all for your customer and this must be my last product of LG. Was this information helpful? | 
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team