[Resolved]  M / S Hindware Home Retail Pvt. Ltd. (Evok) / Beds — Delivery of Broken Beds and Non replacement

Address: Central Delhi, Delhi

I purchased a Reegan Queen Bed with storage (Sale Invoice No. 1021RI/12-13/00151 dated 26.8.2012, Item Code No. IT00026329, warranty upto 30.8.2013) and Reegan Night Stand (Item Code No. IT00026330, warranty upto 30.8.2013) for Rs. 25,516 from M/s Hindware Home Retail Pvt. Ltd. (EVOK); 2/15, WHS, Ground First, Second Floor, M. Road, Timber Market, Kirti Nagar, New Delhi-110015. I purchased the bed after getting it financed from Bajaj Financial and making a spot payment of Rs. 5803 via credit card to EVOK as the 1st installment. The bed was delivered on 30.8.2012, however, all the packets required to assemble the bed were not delivered and the head board of the bed was chipped off and damaged. A complaint, registration No. 6535, for replacement of the bed was lodged by me on 30.8.2012 on phone No.[protected]. No action was taken for this complaint stating that as the bed delivered was the last piece available. I was asked to get the bed repaired or choose another bed. I personally visited the store and met Mr Yogesh Shukla, Store Manager EVOK on 4.9.2012 and asked him to replace the bed or refund Rs. 25,516. But, he refused to do so. I sent a notice to the company on 10.9.2012, but again in vain. I then contacted Mr Kuldeep, Area Manager EVOK and on his request my wife and I visited the store again on 16.9.2012. I was told to choose another bed. I refused as the new beds were beyond my budget or I did not like them. On my request Mr Yogesh, Store Incharge, gave me in writing that I shall receive the refund cheque within 10-15 days of picking up the bed packets from my residence. It is 20.9.2012 today and no one from EVOK has come to pick up the bed packets. My family and I have suffered from immense mental and physical trauma. I have disposed off my old bed after placing this order and now I am compelled to sleep on the floor and now purchase a new bed. Please help me get the refund payment, payment of the new beds and compensation for the torture suffered by me.

Dr Sanjay Khanna
F 442, 2nd Floor,
New Rajinder Nargar,
New Delhi 110060

Ph: [protected]
email: [protected]@yahoo.com