[Resolved]  NMMT Bus — Continuous Degradation of 123 Bus Service

Address: Mumbai City, Maharashtra

NMMT's 123 has been a boon for the people traveling from Borivali to Vashi and vice-verse. However, recently the services timings of the bus has been degrading. Today[protected], we were left stranded at Borivali station for more than 45 mins. Even though there was a bus standing at the bus stop, the driver and the conductor wont budge. They informed us about cancellation of the previous bus and give no heed to our(all the people standing in the queue) request for starting the journey even though the half-an-hour gap had exceeded. The driver and the conductor took their own sweet time to finish off their lunch and simply re-directed the responsibility to the administration. I wish to address the administration looking after 123 bus service and request that although you have gained a competitive advantage over BEST's AS 524, please DO NOT think that there is no more competition/ you can take passengers for granted. You might want to study the case of BEST's AS 551, which had to be closed down since there were no passengers for it. If such will be the service of 123, I am sure people will rebel. I hope the NMMT's administration doesn't want the same end for their 123 bus service.