[Resolved]  NMMT Bus — Complaint for not stopping Bus on Rabale Police Station Bus Stop

Address: Mumbai City, Maharashtra

I am a commuter of bus no.123. Yesterday (i.e. on 25th September 2010), I was waiting at Rabale police station bus stop from 5.45 p.m. & along with me there was a senior couple who was also waiting for Bus no. 123. Around 6.10 p.m., we saw the 123 bus coming. On road there was a slow moving traffic & we were expecting the bus to halt on its stop. However, Bus driver drove speedily on the third lane & he did not bother to halt the bus on stop. I move a head to find the bus; the bus is already reached under the bridge. I ran to catch this bus, but due to slow moving traffic the bus was moving ahead. I tried to catch this bus up to Aroli sector -5 Bus stop, but could not succeed. Luckily there was a taxi which was going toward mulund, I boarded the taxi & chased the bus & caught the same on Aroli Toll Naka. (Bus Registration No. MH-43-H-5117. Conductor Name: Mr. Sharad Deshmukha (Bach No.-C-642)
I boarded the bus at Aroli toll naka & found that it was not overcrowded and there were only 2 standees. I, therefore , asked the conductor :
Tumhi Police station bus stop var bus ka Thambwali nahi? (Why can’t you stop bus on Rabali Police station?)
Conductor: Mala mahit ahe thikade kuni naste (He reply rudely I know there is no passenger.)
Me thikde magil 25 minite ubha ahe ani maja barobar vrudha jodpe suda ubhe ahe tumhi bus davya bajuni chalu baghu shakat nahi ka?
(I am waiting for last 25 minutes along with me & there is one senior couple also waiting for the bus, why can’t you drive the bus from left side and see whether any passenger is there)
Conductor: Traffic ahe mahnun third lane ne chalwali ahe, timhi dusari bus pakda. (Due to traffic jam, I driving bus on third lane, you catch another bus.)
Thumhala mahit ahe na bus ardhya tasani ahe eka bus chukali tar puna ardhya tas wat baghavi lagte. (You know that there a time gap of nearly half an hour in between two buses, If we miss this bus we have to wait for another half an hour)
Conductor: Udhat pane utarla, tumhi jaun compliant kara. (He rudely replied, you go and compliant)
Respected Sir, I regret to inform you that your staff does not bother about the passenger, they know that there is only direct bus from Rabali to Borivali station (Direct BEST Bus is not available). I suppose it is the duty of the Conductor to make sure that if there is any passenger on every bus stop. But unfortunately, the conductor’s attitude itself shows that by stopping the bus on each stop he is doing big favour on the passengers without realizing that it is the passengers are the assets due to which his organization is working and he is earning his bread & butter. I could somehow board this bus by getting into a taxi & chasing the bus but what about the senior citizens who were waiting for the bus? Even they wanted to reach on time. Do you expect them to rush & run to just board into your bus or wait for another half an hour simply at all without any fault on their part?
Simply by replying that he knew that there is no passenger on the stop, please let him know that if he is so good at predicting without even trying to know the fact than instead of becoming a conductor he is more suitable of becoming an ASTROLOGER.
Here I have to also state that I had to shell extra from my pocket by catching a taxi to again catch up with your bus. You might think that this is irrelevant, but it was very important for me to reach on time as I had a very urgent meeting & I was waiting on the stop for the past half an hour.

Attached please find the Photograph of Bus & Bus Tickets.
This complaint is done to see it to it that no other passenger suffers in future and hoping for needful action. Please let me know what action you have taken against the said staff just to ensure whether you care for your passengers or not.